Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service

[SquirrelJulietGarden]

You will have to ask the casinos if you face something like this in the future. We have seen several scam accusation threads where people complain because they got limited due to value betting. The casinos consider them as value betting and limit the players. There is nothing mentioned in the TOS about value betting, but the casinos can limit your betting ability if they want.

Even if you plan to check a casino, I would always recommend placing bets on higher odds and a minimum of $10 bets. This is just friendly advice. Also, not all the casinos follow the same method. But it is better to stay on the safe side.

They can limit your bet value at $2 as a minimum value but if you try to set a bet with value under $2, you will get an error as I think. There is no consequence like they will suspend or terminate your account by try to enter bets with too low values under $2.

They can answer the community question about this, and clean uncertainty in the user community but without account termination consequence, there is no severe issue. In addition, small bet values can be different in different games on a same casino. It's their homes, and it's their rules.

Sometimes I see casinos run their contests in the forum like multiplier contests and they possibly give users special offers with min bet value is smaller than usual. Again, it's their contest, it's their rules.

[panjul07]

I'm not sure about the time limit for players to complete the required wager to get the reward but as far as I heard, there is no time limit (maybe roycilik knows about it better).

Yeah, there is no time limit for the wagering. But it comes with a wager requirement. Where the most annoying part is that in-house games have 25% contribution towards the requirement. The same rule is applied for the VIP ranking system. They should increase the house edge to 4% instead of keeping such annoying rules.

I can understand why they implement such rule, because if the do not implement it then it will be easier for players to complete the warget target and take the reward.
What you can do is to bet 4x bigger amount than what you used to do while trying to wager or play in the 3rd party games to be counted as 100%.
Increasing the house edge on their original games up to 4% will not be good for their business unless they can do it separate it for those who apply for the VIP transfer program only.
So you have applied for the VIP transfer program already?

[leonair]

I'm not sure about the time limit for players to complete the required wager to get the reward but as far as I heard, there is no time limit (maybe roycilik knows about it better).

Yeah, there is no time limit for the wagering. But it comes with a wager requirement. Where the most annoying part is that in-house games have 25% contribution towards the requirement. The same rule is applied for the VIP ranking system. They should increase the house edge to 4% instead of keeping such annoying rules.

I can understand why they implement such rule, because if the do not implement it then it will be easier for players to complete the warget target and take the reward.
What you can do is to bet 4x bigger amount than what you used to do while trying to wager or play in the 3rd party games to be counted as 100%.
Increasing the house edge on their original games up to 4% will not be good for their business unless they can do it separate it for those who apply for the VIP transfer program only.
So you have applied for the VIP transfer program already?

Any game is very risky while gambling, so you always have to play the game with risk. And if 100% wager is not counted here, then if a gambler creates a lot of pressure on him to complete his recommendation wagering. And even though most of those who play in-house games knowing this cannot get their deposit back. Because to complete the recommendation wagering, they have to gamble for a long time and for this, they have to lose all their balance in the end. Because of this, I always feel more comfortable playing 3rd party games. Because there, the wagering is completed very quickly. And after it is completed, then in-house games can be enjoyed. Although we gamble for fun, everyone has a love for money and no one wants to lose their money.

[Mahdirakib]

I can understand why they implement such rule, because if the do not implement it then it will be easier for players to complete the warget target and take the reward.
What you can do is to bet 4x bigger amount than what you used to do while trying to wager or play in the 3rd party games to be counted as 100%.
Increasing the house edge on their original games up to 4% will not be good for their business unless they can do it separate it for those who apply for the VIP transfer program only.

But the $40 is nothing to those users who have wagered $500k to $3 million on other casinos. Similarly, $100 is nothing to those who have more than $3 million wager at other casino. This isn't about the VIP transfer program only. The rules are same for VIP level progress. They are indirectly telling the users not to play the in-house games.

So you have applied for the VIP transfer program already?

Yeah, I did it, received the bonus and lost it too. Is there anyone who has wagered a decent amount already at Winna? How are the bonus rates here?

[vanesha]

There are two active accusations on forum , but these accusations are not entirely true, it could be that winna users are breaking the rules, but even so, winna representatives need to speak directly there, this is for the good and transparency of winna so that people do not carelessly damage winna's name and reputation on here forum.

[Potato Chips]

There are two active accusations on forum , but these accusations are not entirely true, it could be that winna users are breaking the rules, but even so, winna representatives need to speak directly there, this is for the good and transparency of winna so that people do not carelessly damage winna's name and reputation on here forum.

I was curious so I took a look. It appears members have been trying to get in touch with Winna reps. Hopefully, we get to hear their side of the story soon. I believe it's likely they'll show up since they're running a signature campaign here. Perhaps @Little Mouse could help as well.

As for the other "accusation" thread, IMO it doesn't need immediate attention from the community at the moment as the initial 5 days for investigation hasn't passed yet.

[rdluffy]

I'm really happy to know that Winna broadcasts live games
I'm here watching Corinthians vs Palmeiras, it was a nice surprise



Did you guys know that they have live games with images?
720p quality

[Yaunfitda]

There are two active accusations on forum , but these accusations are not entirely true, it could be that winna users are breaking the rules, but even so, winna representatives need to speak directly there, this is for the good and transparency of winna so that people do not carelessly damage winna's name and reputation on here forum.

I was curious so I took a look. It appears members have been trying to get in touch with Winna reps. Hopefully, we get to hear their side of the story soon. I believe it's likely they'll show up since they're running a signature campaign here. Perhaps @Little Mouse could help as well.

As for the other "accusation" thread, IMO it doesn't need immediate attention from the community at the moment as the initial 5 days for investigation hasn't passed yet.

Maybe the team is looking at the accusations already and trying to get as much info as possible before they can officially reply. And we have seen a lot of casinos as well with accusations in the last couple of months. Specially those who have built their reputation here or even new casinos like Winna. But in the end, if they can settle the dispute with evidence then it's going to be good for them. And as you have said, we have a signature campaign and @Little_Mouse will guide this new casinos on how to answer those issues with them so that it will be a smooth sailing moving forward.

[BABY SHOES]

I'm really happy to know that Winna broadcasts live games
I'm here watching Corinthians vs Palmeiras, it was a nice surprise



Did you guys know that they have live games with images?
720p quality

720p quality is still quite good, but will Winna broadcast famous leagues such as the Premier League, LaLiga, Bundesliga, and Serie A live?

If several leagues are streamed live on Winna, it would be great for bettors to watch the matches there.

But it's interesting that some casinos have started streaming matches live.

[panjul07]

I can understand why they implement such rule, because if the do not implement it then it will be easier for players to complete the warget target and take the reward.
What you can do is to bet 4x bigger amount than what you used to do while trying to wager or play in the 3rd party games to be counted as 100%.
Increasing the house edge on their original games up to 4% will not be good for their business unless they can do it separate it for those who apply for the VIP transfer program only.

But the $40 is nothing to those users who have wagered $500k to $3 million on other casinos. Similarly, $100 is nothing to those who have more than $3 million wager at other casino. This isn't about the VIP transfer program only. The rules are same for VIP level progress. They are indirectly telling the users not to play the in-house games.

I did not know that the 25% is applied for the whole VIP program, I thought it is applied to the wager requirement to get the offered rewards for completing the target wager.
Means that it is indeed hard to level up in this casino due to this 25% rule on the in house games, are there are dice game, crash, or even plinko by 3rd party providers?
Afaik Hacksaw own games like limbo, plinko and dice but usually being unlisted by casinos where they have their own in house games.
If those games are available in winna, better to play those games than the in house games, if not then there is no other choices for you

[vanesha]

There are two active accusations on forum , but these accusations are not entirely true, it could be that winna users are breaking the rules, but even so, winna representatives need to speak directly there, this is for the good and transparency of winna so that people do not carelessly damage winna's name and reputation on here forum.

I was curious so I took a look. It appears members have been trying to get in touch with Winna reps. Hopefully, we get to hear their side of the story soon. I believe it's likely they'll show up since they're running a signature campaign here. Perhaps @Little Mouse could help as well.

As for the other "accusation" thread, IMO it doesn't need immediate attention from the community at the moment as the initial 5 days for investigation hasn't passed yet.

Maybe the team is looking at the accusations already and trying to get as much info as possible before they can officially reply. And we have seen a lot of casinos as well with accusations in the last couple of months. Specially those who have built their reputation here or even new casinos like Winna. But in the end, if they can settle the dispute with evidence then it's going to be good for them. And as you have said, we have a signature campaign and @Little_Mouse will guide this new casinos on how to answer those issues with them so that it will be a smooth sailing moving forward.

This is what the community expects, an approach and providing solutions, the accusations they have made are not entirely true, as I said before, because some people want to blackmail the casino, in this case representatives are really needed to provide a response, hopefully Winna representatives will resolve this as quickly as possible and act as fairly as possible

[randomuser8888]

There are two active accusations on forum , but these accusations are not entirely true, it could be that winna users are breaking the rules, but even so, winna representatives need to speak directly there, this is for the good and transparency of winna so that people do not carelessly damage winna's name and reputation on here forum.

I was curious so I took a look. It appears members have been trying to get in touch with Winna reps. Hopefully, we get to hear their side of the story soon. I believe it's likely they'll show up since they're running a signature campaign here. Perhaps @Little Mouse could help as well.

As for the other "accusation" thread, IMO it doesn't need immediate attention from the community at the moment as the initial 5 days for investigation hasn't passed yet.

Like me, who has yet to formally file a complaint but am just being ignored in chat and email by winna support. Sadly I have no idea what is going on but I was told my bets where being looked at further ( im not sure what that means) about two weeks ago ( very little amount of betting I had only played there for about 24-48 hours) , then they have ignored all forms of contact since and refuse to process my withdraw on the site. Very frustrating situation.

well anyway you need to open a topic about their fraud so that people know, maybe some moderator will want to look into your problem

Moderator here don’t moderate scam. Trust system was introduced for a matter like scam and other shady action towards users in the forum.

In your case which is arbitrage betting, this is very hard to mediate since the evidence needs to present privately to trusted user here.

Betby is odds provider and not the casino itself. Once you are marked as arbitrage bettor on other casino that use same odds provider you will most likely branded like that on any casino account that use them.

OP can just go to CasinoGuru or AskGamblers for that matter, where the evidence from both sides would be seen.

does this actually work?  one site only handles casino related complaints not sports betting and the second I dont think covers cases involving winna.. or I am wrong?

[dimonstration]

does this actually work?  one site only handles casino related complaints not sports betting and the second I dont think covers cases involving winna.. or I am wrong?

This works if the casino involved care about their reputation while the evidence they provided is weak.

The arbitrator that suggested above is the only service you can get to help in case like this or direct your complaint to the license provider which is a long shot.

Nevertheless, there’s no known cases AFAIK that solve properly involving arbitrage betting.

[Mahdirakib]

Means that it is indeed hard to level up in this casino due to this 25% rule on the in house games, are there are dice game, crash, or even plinko by 3rd party providers?
Afaik Hacksaw own games like limbo, plinko and dice but usually being unlisted by casinos where they have their own in house games.
If those games are available in winna, better to play those games than the in house games, if not then there is no other choices for you

Yeah, it is difficult to rank up at Winna if we play the in-house games. They consider the wager of 3rd party provider games normally. Winna only has mines game from Hacksaw Gaming, which has 4% house edge. Dice, Limbo, Plinko, etc in-house type games aren't available from any 3rd party provider there. Now I'm wondering whether they count the rakeback, weekly, and monthly bonuses normally for wagers on in-house games

[rdluffy]

Why would the casino limit bets of $2 value?

Every new service I start, I start by placing low bets, including casino games, and I've never had any problems with any of them
Is there any example where this happened or in any rule or TOS?
Thanks

You will have to ask the casinos if you face something like this in the future. We have seen several scam accusation threads where people complain because they got limited due to value betting. The casinos consider them as value betting and limit the players. There is nothing mentioned in the TOS about value betting, but the casinos can limit your betting ability if they want.

Even if you plan to check a casino, I would always recommend placing bets on higher odds and a minimum of $10 bets. This is just friendly advice. Also, not all the casinos follow the same method. But it is better to stay on the safe side.

Sorry for the delayed response
However, I will be completely honest; I have never seen any reports that small bets could somehow affect the relationship with a casino and result in an account being limited
If you know of any cases, please post the links here, as I'm curious

In my opinion, it would be wrong for any company to limit or block a user for small bets, since the limit is set by the company itself, so the user is not doing anything wrong
But thanks for the warning anyway 

[Potato Chips]

Like me, who has yet to formally file a complaint but am just being ignored in chat and email by winna support. Sadly I have no idea what is going on but I was told my bets where being looked at further ( im not sure what that means) about two weeks ago ( very little amount of betting I had only played there for about 24-48 hours) , then they have ignored all forms of contact since and refuse to process my withdraw on the site. Very frustrating situation.

It is indeed frustrating if you get flagged and undergo checks. I wonder if they ever gave you some sort of time frame or nah?

does this actually work?  one site only handles casino related complaints not sports betting and the second I dont think covers cases involving winna.. or I am wrong?

Yeah, AFAIK, casino guru doesn't cover sports betting complaints as it is said to be outside their expertise. As for askgamblers, I don't see Winna being listed so I don't think they could take your case under their wing.

As mentioned, they needed to be listed:

Operator missing from list

Unfortunately, if the operator against which you intend to file a complaint is missing from the drop-down menu upon submitting your case, it means that they have either not yet been presented and reviewed on AskGamblers or they have been assigned a Terminated status. We’ve tried in the past to provide our customers with a complaint service against operators with whom we are not working, but it’s never generated any positive results.

[Shishir99]

Sorry for the delayed response
However, I will be completely honest; I have never seen any reports that small bets could somehow affect the relationship with a casino and result in an account being limited
If you know of any cases, please post the links here, as I'm curious

In my opinion, it would be wrong for any company to limit or block a user for small bets, since the limit is set by the company itself, so the user is not doing anything wrong
But thanks for the warning anyway 

Most of us don't even know what Value betting is. But most casinos limit your betting ability if they notice value betting behaviour on your account. Probably they won't care about it if they do it one day, or for a week. But if they notice you are doing it for a while, or they see that you are getting a benefit by doing a value bet, they may block your account. Other casinos usually limit betting, block users' accounts, and refund the latest deposit.

I have seen a case today that Winna blocked a user account for value betting, and they didn't even refund the initial deposit, which was $2000. I asked Bennett if he cares about telling us why they confiscated the funds while the standard behaviour is to return the initial deposit. 

[Mahdirakib]

I have seen a case today that Winna blocked a user account for value betting, and they didn't even refund the initial deposit, which was $2000. I asked Bennett if he cares about telling us why they confiscated the funds while the standard behaviour is to return the initial deposit. 

Winna representative has said the same thing on the two scam accusations post (case 1, case 2). I just checked the odds provider of Winna sportsbook and found that it is Betby. Other sportsbook with Betby provider usually does the same thing to value bettors.

The refund of the deposits is given when the users get caught on their first withdrawal attempt, or if the user's overall PnL statistic is negative. Otherwise, betting sites confiscate the final deposit as their anti-fraud system costs if the users in profit for their past withdrawals. I guess both of those users are overall in profit at Winna.com.

[Shishir99]

Winna representative has said the same thing on the two scam accusations post (case 1, case 2). I just checked the odds provider of Winna sportsbook and found that it is Betby. Other sportsbook with Betby provider usually does the same thing to value bettors.

The refund of the deposits is given when the users get caught on their first withdrawal attempt, or if the user's overall PnL statistic is negative. Otherwise, betting sites confiscate the final deposit as their anti-fraud system costs if the users in profit for their past withdrawals. I guess both of those users are overall in profit at Winna.com.

Make sense. So this actually varies from case to case. I have seen two or three cases of Xyes.com where the player and our beloved friend Rating Place were too active. I am mentioning Rating Place because he was trolling holydarkness in a few threads where holydarkness was trying to solve the case. According to Xyes and holydarkness, Xyes paid those users to show goodwill even though they flagged those players for value betting and arbitrage betting. They said that they paid those players to show goodwill, but judging from their thread, it seems the casino was forced to pay those players.

[rdluffy]

Today is the seventh day I've been using Winna, and so far I'm enjoying it 

One of the games I like the most is Aviamasters


but the only thing that spoils the surprise is that as soon as you place your bet, you already know the result from the balance in your wallet
In my opinion, this spoils the surprise a little, and it would be nice if they put a delay on the result so that the balance is only updated once the game is over