Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service

[Potato Chips]

Hello all, I registered this site probably only 2-3 days ago.
Any way I found the site from here. I deposit I play on some NBA and EuroLeague players bets.
I tried to withdraw some little amount from my Winna account but I've got e-mail 2-3 hours later my request.

They told me my account is under review. And It could take up to 5 business days!

Totally Its unacceptable. I was playing on Rollbit I was Diamond user of them (10M USD volume) but Because of resident issue I couldnt play on them further. So Winna was my alternative bookie, but after 2-3 days they did this.

What should I do ? Any suggestion guys ?

Unfortunately, I'm afraid you'd have to wait for 5 days as they instructed. Then decide what to do from there. Such reviews do happen especially with sports betting from what I've seen. Otherwise, you can try to create a post in Scam Accusations board. I did check in AskGamblers, and sadly winna is still not supported.

Were you a resident of a prohibited country in rollbit BTW? if so, have you checked if this isn't the case on Winna?

[Vaculin]

They told me my account is under review. And It could take up to 5 business days!

If I may ask, what could be the possible reason why your account is under review?
If you knowingly violated the TOS, then this really shouldn’t come as a surprise.

They obviously have their own investigation to do, and when a review takes this long, it usually means they’re doing a thorough check before giving a final decision.

[mitchr4]

If I may ask, what could be the possible reason why your account is under review?
If you knowingly violated the TOS, then this really shouldn’t come as a surprise.

They obviously have their own investigation to do, and when a review takes this long, it usually means they’re doing a thorough check before giving a final decision.

No one knows for sure what the problem is or whether there's a TOS violation. However, based on his statement he just registered and started playing a few days ago. Usually, the first withdrawal for new accounts does take longer due to standard verification for new accounts.

I think he should wait until the specified deadline. Although the withdrawal amount is small and shouldn't normally take up to 5 days, according to their rules the withdrawal verification process can take a maximum of 72 hours (3 business days), but it might take longer for first time withdrawals.

[AHOYBRAUSE]

They told me my account is under review. And It could take up to 5 business days!

If I may ask, what could be the possible reason why your account is under review?
If you knowingly violated the TOS, then this really shouldn’t come as a surprise.

They obviously have their own investigation to do, and when a review takes this long, it usually means they’re doing a thorough check before giving a final decision.

Normally betting on big leagues like NBA and Euroleague should't put a flag on somebodies account. So I think the problem might be with the odds provider. Unfortunately betby has a history of suspending accounts way too quick for no reason, often these things get resolved though. When betby is telling winna to put the account on hold there is basically nothing they can do but wait. Personally I am totally not a fan of betby and I stay away from betting on their odds, just for reasons that I have seen in here fairly often. Let's hope this gets resolved quickly!

[acuyaa]

Hello all, I registered this site probably only 2-3 days ago.
Any way I found the site from here. I deposit I play on some NBA and EuroLeague players bets.
I tried to withdraw some little amount from my Winna account but I've got e-mail 2-3 hours later my request.

They told me my account is under review. And It could take up to 5 business days!

Totally Its unacceptable. I was playing on Rollbit I was Diamond user of them (10M USD volume) but Because of resident issue I couldnt play on them further. So Winna was my alternative bookie, but after 2-3 days they did this.

What should I do ? Any suggestion guys ?

Unfortunately, I'm afraid you'd have to wait for 5 days as they instructed. Then decide what to do from there. Such reviews do happen especially with sports betting from what I've seen. Otherwise, you can try to create a post in Scam Accusations board. I did check in AskGamblers, and sadly winna is still not supported.

Were you a resident of a prohibited country in rollbit BTW? if so, have you checked if this isn't the case on Winna?

On Rollbit, Actually I started play there I think in 2022 or 2021. I played lots of amount, I witdraw huge amount. They did not do anything. But after they told me Turkey is not acceptable. But ofcourse I asked them Why now ? Why did not do anything before, They were silence keep said T and C like this.
We closed that capture normally they have waited my open bets after got conclusion of bets they sent my remaining balance in one second and closed my account.

But for Winna I remembered that I check country block list I havent seen. Also I am playing megadice, chips.gg, acebet etc lots of betby, There is no problem.
Like I said I played on NBA and Euroleague players bets. Of course I choose which bookie giving best odds I prefer them. Why would I think opposite ?

[acuyaa]

They told me my account is under review. And It could take up to 5 business days!

If I may ask, what could be the possible reason why your account is under review?
If you knowingly violated the TOS, then this really shouldn’t come as a surprise.

They obviously have their own investigation to do, and when a review takes this long, it usually means they’re doing a thorough check before giving a final decision.

Normally betting on big leagues like NBA and Euroleague should't put a flag on somebodies account. So I think the problem might be with the odds provider. Unfortunately betby has a history of suspending accounts way too quick for no reason, often these things get resolved though. When betby is telling winna to put the account on hold there is basically nothing they can do but wait. Personally I am totally not a fan of betby and I stay away from betting on their odds, just for reasons that I have seen in here fairly often. Let's hope this gets resolved quickly!

Yes, Actually I am also thinking like that. I did not provide the betting odds their traders offers to users.
So Why am I getting such behaviour by the bookies ?
Please tell me am I wrong ?
Also why other betby bookies dont say anything except them ?

I think Winna has small diameter vision, which I saw and after this problem even if them decide to continue with me I will not give them this opportunity.
I am playing huge volumes like I said Rollbit, Cloudbet, asian bookies.

Hope it will get solution asap.

[khiholangkang]

They told me my account is under review. And It could take up to 5 business days!

If I may ask, what could be the possible reason why your account is under review?
If you knowingly violated the TOS, then this really shouldn’t come as a surprise.

They obviously have their own investigation to do, and when a review takes this long, it usually means they’re doing a thorough check before giving a final decision.

I think for 2 or 3 some players bets put me in this situation.

But really funny amount. Totally I have balance on them apprx 900U USD now. I deposited 700 USD.

So This bookie is doing only for 2-3 hundred usd. If I were them;

Ok this users doing something lets pay them all money they have and told him we will not work with you anymore I 'd  appreciate them.
That has to be like this, under review, such investigations.. Those are not necessary and people see those written things, They will think "hmm who did such thing for this guy also They can do for me.

It totally unnecessary.

Anyway will see what is going to happen!

Thank you mate

We apologize for the incident that happened to you previously. Regarding the problem you are currently facing, you need to see what they have to say first, we have not received a clear response to the problem that occurred on your account, in this investigation they have mentioned how long it will take to resolve it, even if you don't accept all of this, maybe we won't be quick to misunderstand the decision made by Winna, I hope you can be patient first to wait.

[acuyaa]

They told me my account is under review. And It could take up to 5 business days!

If I may ask, what could be the possible reason why your account is under review?
If you knowingly violated the TOS, then this really shouldn’t come as a surprise.

They obviously have their own investigation to do, and when a review takes this long, it usually means they’re doing a thorough check before giving a final decision.

I think for 2 or 3 some players bets put me in this situation.

But really funny amount. Totally I have balance on them apprx 900U USD now. I deposited 700 USD.

So This bookie is doing only for 2-3 hundred usd. If I were them;

Ok this users doing something lets pay them all money they have and told him we will not work with you anymore I 'd  appreciate them.
That has to be like this, under review, such investigations.. Those are not necessary and people see those written things, They will think "hmm who did such thing for this guy also They can do for me.

It totally unnecessary.

Anyway will see what is going to happen!

Thank you mate

We apologize for the incident that happened to you previously. Regarding the problem you are currently facing, you need to see what they have to say first, we have not received a clear response to the problem that occurred on your account, in this investigation they have mentioned how long it will take to resolve it, even if you don't accept all of this, maybe we won't be quick to misunderstand the decision made by Winna, I hope you can be patient first to wait.

Yes, You are right. The problem is the time actually. 5 business day for me high. But they have decided to do that. For my side I should wait their response.
I am comfortable about did not do wrong anything. So We will see like I said before,
Thanks you mate

[AHOYBRAUSE]

Even when wearing a signature I always speak my opinion and several things on winna need improvement.

1. Still the VIP transfer. Waited for 9 days now and nothing is happening. I mean, don't advertise 24 hours (even now, when finishing the application it says 24 hours) and then do nothing, that's not how it's supposed to be. If you can't do it properly or in time just don't offer it or at least suspend it for a while until you are all caught up.

2. Sports bets cash outs: Twice now I have clicked on cash out and got a significantly smaller amount than what was offered on the button to click. Sure, cash out amounts change but when they do there should always be a reconfirmation about this. You can't just suddenly give 25% less than what it showed when i clicked, that's a HUGE difference! This make you go from a profit into loss real quick.

3. Results von casino games just don't show up in the games history, like they have never been played. For people that want an overview of their bets that's very annoying I assume. If you have a history everything should be displayed!

4. Support: simply too slow for a site with higher aspirations. 30min and more waiting is just not good these days. My last question took 55min to get a first "Hello.", then 25min to the next reply. 

I hope they are occasionally reading in here cause these things really need improvement!! Honestly, if they keep this VIP transfer problem going they will lose several people that initially thought about starting to play at their site. First experience being a bad (annoying) experience is nothing any player wants to have.

[acuyaa]

They replied me on truspilot.

Reply from Winna

Updated 2 hours ago
Hello There,

Thank you for sharing your experience, and we’re genuinely sorry to hear that this has been frustrating for you.

Please note that that your account was involved in fraudulent sports betting activity and therefore locked. We communicate these decisions accordingly to our players. In some cases, these measures are enforced by our sportsbook or casino providers.

If you’re able to provide the additional information requested, or if you’d prefer to reach out directly, please contact us via support@winna.com and our team will follow up with you promptly. Please mention this review and our team will redirect your message accordingly.

We are fully committed to reviewing and resolving any issues you may have.

Kind Regards,
Winna Team

I tried to contact with them via live support and email, but they didnt answer me.
They accused me fraudulent sport betting activity!


Since when have NBA and EuroLeague bets become rigged betting activities? Did I set the odds? You opened betting options for the two biggest basketball organizations, and I bet. Is the problem with me or with you?


Winna is completely worthless bookia I have ever seen. Its a huge mistake playing there.

They hold my balance and they are not responding!

Think think think before the playing here.

In the same time range I played also megadice, chips.gg and acebet. They paid me in 1 sec. All of my money. I played them also same bets.
They  are also same Betby bookie,

But one them behave like this and the others do this!

Please tell me honestly where is problem ?

Me or Them ?

Thanks

[Vaculin]

We are fully committed to reviewing and resolving any issues you may have.

Maybe you really don’t have a choice but to wait for the result of the review. If you believe you didn’t do anything wrong, then the best thing you can do is provide as much information as possible, submit everything they ask for, and stand your ground. I’m sure they’ll look at the case from all angles. There are probably a lot of factors involved, which could explain why the review is taking longer than expected.

[panjul07]

1. Still the VIP transfer. Waited for 9 days now and nothing is happening. I mean, don't advertise 24 hours (even now, when finishing the application it says 24 hours) and then do nothing, that's not how it's supposed to be. If you can't do it properly or in time just don't offer it or at least suspend it for a while until you are all caught up.

That's too long time IMO even if the reason is that they have so many transfer requests, they should do it better 2x24H should be more than enough in order to process VIP transfer IMO.
Since they do not offer "FREE CASH" for those who are accepted in the VIP transfer program, they do not need to check many things before they decide a user is accepted or not.
Wondering how many users in the same situation, but I do not see many complaints in this thread so I doubt that they have many requests at the same time.

[AHOYBRAUSE]

1. Still the VIP transfer. Waited for 9 days now and nothing is happening. I mean, don't advertise 24 hours (even now, when finishing the application it says 24 hours) and then do nothing, that's not how it's supposed to be. If you can't do it properly or in time just don't offer it or at least suspend it for a while until you are all caught up.

That's too long time IMO even if the reason is that they have so many transfer requests, they should do it better 2x24H should be more than enough in order to process VIP transfer IMO.
Since they do not offer "FREE CASH" for those who are accepted in the VIP transfer program, they do not need to check many things before they decide a user is accepted or not.
Wondering how many users in the same situation, but I do not see many complaints in this thread so I doubt that they have many requests at the same time.

Actually they do offer free cash, but it's not that much though. 10 days and counting is not an acceptable time frame, not even close. The support only giving draft replies is also not how it's supposed to be, very unpleasant. Also, yesterday I sent a question and after 2 hours of waiting I gave up. After sleeping I checked back and 12 hours have passed without a reply, crazy.
I have a feeling they don't see how important a first impression is, or they simply don't care. Must have been plenty of real highroller players that decided not to give the site a shot just because of this.
Well, signature campaign or not, if they can't handle this properly they will lose me as a customer as well. I am not waiting for weeks to get this done while on other places I already have a decent VIP system in place. Makes no sense to play with tiny rewards you know.

Edit: After asking in the chat I got the telegram contact of a vip host and asked her. 10min later my application was approved. One thing though, I think they only moved me to the lower of the 2 possible ranks, despite my showing wager WAY over the required 3 million in wager, almost 10 million. Hopefully she will fix that.

[acuyaa]

We are fully committed to reviewing and resolving any issues you may have.

Maybe you really don’t have a choice but to wait for the result of the review. If you believe you didn’t do anything wrong, then the best thing you can do is provide as much information as possible, submit everything they ask for, and stand your ground. I’m sure they’ll look at the case from all angles. There are probably a lot of factors involved, which could explain why the review is taking longer than expected.

I think I did not wrong but also all you can my account activities;

https://hizliresim.com/d4o9t1r
https://hizliresim.com/60kqgbz

All bets and transaction on the pictures.

[panjul07]

1. Still the VIP transfer. Waited for 9 days now and nothing is happening. I mean, don't advertise 24 hours (even now, when finishing the application it says 24 hours) and then do nothing, that's not how it's supposed to be. If you can't do it properly or in time just don't offer it or at least suspend it for a while until you are all caught up.

That's too long time IMO even if the reason is that they have so many transfer requests, they should do it better 2x24H should be more than enough in order to process VIP transfer IMO.
Since they do not offer "FREE CASH" for those who are accepted in the VIP transfer program, they do not need to check many things before they decide a user is accepted or not.
Wondering how many users in the same situation, but I do not see many complaints in this thread so I doubt that they have many requests at the same time.

Actually they do offer free cash, but it's not that much though. 10 days and counting is not an acceptable time frame, not even close. The support only giving draft replies is also not how it's supposed to be, very unpleasant. Also, yesterday I sent a question and after 2 hours of waiting I gave up. After sleeping I checked back and 12 hours have passed without a reply, crazy.
I have a feeling they don't see how important a first impression is, or they simply don't care. Must have been plenty of real highroller players that decided not to give the site a shot just because of this.
Well, signature campaign or not, if they can't handle this properly they will lose me as a customer as well. I am not waiting for weeks to get this done while on other places I already have a decent VIP system in place. Makes no sense to play with tiny rewards you know.

What I mean free cash is a cash with no wagering requirement before we can withdraw, as far as I remember the cash offered by winna as part of the vip transfer bonus comes with 20x wagering requirement. That's why I wrote the free cash with capital letter + inside "" LOL
Not sure if they have changed the cash bonus lately but it was with 20x wagering requirement as I tried it myself few months ago, but I lost my interest after I knew that wagering on original games contributes 25% only towards the VIP transfer bonus as well as towards the VIP system in general (they have changed it though).
Seems that they need to improve their services especially the support system so they will not lose potential players who cares about how fast the support give a respond to users.

[Pumared]

We are fully committed to reviewing and resolving any issues you may have.

Maybe you really don’t have a choice but to wait for the result of the review. If you believe you didn’t do anything wrong, then the best thing you can do is provide as much information as possible, submit everything they ask for, and stand your ground. I’m sure they’ll look at the case from all angles. There are probably a lot of factors involved, which could explain why the review is taking longer than expected.

I think I did not wrong but also all you can my account activities;




All bets and transaction on the pictures.

I believe it's just standard procedure. When there are these consecutive gains and withdrawals, it's a pattern used for these illegal manipulation activities, etc. Not that you're doing it, you showed what you're doing and it's already under analysis.

What I mean is that the pattern you followed was the same as manipulation, and that's why they're evaluating it. I believe it's just a misunderstanding since you pointed it out and showed it. So just wait, everything will be alright.

[acuyaa]

We are fully committed to reviewing and resolving any issues you may have.

Maybe you really don’t have a choice but to wait for the result of the review. If you believe you didn’t do anything wrong, then the best thing you can do is provide as much information as possible, submit everything they ask for, and stand your ground. I’m sure they’ll look at the case from all angles. There are probably a lot of factors involved, which could explain why the review is taking longer than expected.

I think I did not wrong but also all you can my account activities;

https://hizliresim.com/d4o9t1r
https://hizliresim.com/60kqgbz

All bets and transaction on the pictures.

I believe it's just standard procedure. When there are these consecutive gains and withdrawals, it's a pattern used for these illegal manipulation activities, etc. Not that you're doing it, you showed what you're doing and it's already under analysis.

What I mean is that the pattern you followed was the same as manipulation, and that's why they're evaluating it. I believe it's just a misunderstanding since you pointed it out and showed it. So just wait, everything will be alright.

Thanks mate hope so. We ll see what will happen.

[Vaculin]

Thanks mate hope so. We ll see what will happen.

Please give us an update on this once resolved.

There are a lot of newbies posting complaints and repeatedly bumping the thread just to get the casino rep’s attention, but once their issue gets resolved, they usually disappear and never follow up. That leaves the case looking unresolved, which isn’t fair at all, especially for people reading later who don’t know what actually happened. An update would really help clear things up.