SHOCK.COM | Levels Up: New Originals & Expanded Sportsbook

[SquirrelJulietGarden]

The decision should really come from the gambler. If they knew from the start that they were using a VPN to bypass restrictions, then they should also know the risk, because what they’re doing is basically cheating. It just depends on how the casino reacts. In some cases they’ll let it slide, especially if the player isn’t winning much or is even losing money.

Only newbies don't know about this basic things but when people start to consider about using VPN, they have been more experienced and knowledgeable already. They would know that casinos, exchanges can be very against VPN before using VPN by themselves or they will learn about this very soon.

It's user responsibility to know about common policies against VPN use and also spend time for reading ToS of any websites they join and use. With online gambling websites, they have ToS and also FAQs for guests and users to read about their terms or shorter version with most questioned and common questions in FAQs. If users ignore both ToS and FAQs, then they break ToS, they will not receive any sympathy from the company. It can be identified as cheating attempt which will be treated very harshly according to ToS.

[Agbe]

So better stay out and not used VPN.

The decision should really come from the gambler. If they knew from the start that they were using a VPN to bypass restrictions, then they should also know the risk, because what they’re doing is basically cheating. It just depends on how the casino reacts. In some cases they’ll let it slide, especially if the player isn’t winning much or is even losing money.

If the player join the casino from an restricted country and he luckily hit the jackpot and want to withdraw. It might affect him and if they caught him and ban the account, it is his fault and the casino would not be crucified for that. Using VPN to bypass a restricted country is bad unless the country is not restricted and the gambler use VPN because of the network strength of the area, that case should be treated differently.  But if it is an restricted region, stay clear from using VPN.

[virasog]

Only newbies don't know about this basic things but when people start to consider about using VPN, they have been more experienced and knowledgeable already. They would know that casinos, exchanges can be very against VPN before using VPN by themselves or they will learn about this very soon.

It's user responsibility to know about common policies against VPN use and also spend time for reading ToS of any websites they join and use. With online gambling websites, they have ToS and also FAQs for guests and users to read about their terms or shorter version with most questioned and common questions in FAQs. If users ignore both ToS and FAQs, then they break ToS, they will not receive any sympathy from the company. It can be identified as cheating attempt which will be treated very harshly according to ToS.

No its not only about the newbies but sometimes even the most experienced gamblers used VPN unintentionally and they do not know the consequences of it.

For example, any gambler plays from his PC and some day he needed to install VPN for some other purposes (and not for the purpose of accessing the gambling casino). Now his PC auto connects with VPN as soon as he logs in and he without knowing get connected to the casino using the same VPN. Such cases do happen and when the casino restricts the site access, then the gamblers come to know that they were using VPN  

[dimonstration]

The decision should really come from the gambler. If they knew from the start that they were using a VPN to bypass restrictions, then they should also know the risk, because what they’re doing is basically cheating. It just depends on how the casino reacts. In some cases they’ll let it slide, especially if the player isn’t winning much or is even losing money.

Only newbies don't know about this basic things but when people start to consider about using VPN, they have been more experienced and knowledgeable already. They would know that casinos, exchanges can be very against VPN before using VPN by themselves or they will learn about this very soon.

It's user responsibility to know about common policies against VPN use and also spend time for reading ToS of any websites they join and use. With online gambling websites, they have ToS and also FAQs for guests and users to read about their terms or shorter version with most questioned and common questions in FAQs. If users ignore both ToS and FAQs, then they break ToS, they will not receive any sympathy from the company. It can be identified as cheating attempt which will be treated very harshly according to ToS.

Casino ToS regarding VPN sometimes being overlooked or misunderstood. There’s some casino that forbids the total use of VPN while the big part of the casino only restrict the use of VPN to hide your original IP that belongs to restricted country.

Bolded part is commonly misunderstood and take it as general restriction for VPN while casino support clarify this many times.

So yeah, it’s important to read casino ToS but in most cases they are not strict on the use of VPN in general if your original IP is not from restricted country or you are not abusing the casino.

[FiliOrangGila]

why shock.com not added use bnb coin and bnb smartchain network to deposit and withdraw.
I think there are many users of BNB and the BNB Smart Chain network. So, adding that coin has the potential to increase the number of gamblers joining shock.com.
example usdt use bnb smartchain network

[khaled0111]

The good thing about Shock.com is that if you are from a restricted country, you won’t be able to access the website at all, so you won’t be able to create an account or play there. The restriction page will show in bold that their services are unavailable in your country. So, not reading the terms of service is not an excuse here. If you use a VPN to bypass the restrictions, then be ready to bear the consequences.
By the way, Olotu20, did you contact customer support regarding your issue? Any updates regarding that matter?

[mirakal]

Casino ToS regarding VPN sometimes being overlooked or misunderstood. There’s some casino that forbids the total use of VPN while the big part of the casino only restrict the use of VPN to hide your original IP that belongs to restricted country.

Bolded part is commonly misunderstood and take it as general restriction for VPN while casino support clarify this many times.

So yeah, it’s important to read casino ToS but in most cases they are not strict on the use of VPN in general if your original IP is not from restricted country or you are not abusing the casino.

It’s probably because we don’t really read the full TOS. The most we do is ask support if it’s okay to use a VPN, and of course they’ll reply and even encourage it. But deep down we know we’re not being honest, because the real reason we’re using a VPN is to bypass the restrictions in our country. We ask the question, we get an answer, but we’re not telling them that we’re basically trying to access the site illegally.

[Salahmu]

If the player join the casino from an restricted country and he luckily hit the jackpot and want to withdraw. It might affect him and if they caught him and ban the account, it is his fault and the casino would not be crucified for that. Using VPN to bypass a restricted country is bad unless the country is not restricted and the gambler use VPN because of the network strength of the area, that case should be treated differently.  But if it is an restricted region, stay clear from using VPN.

There are thousand or more casino on the online space so is better for a gambler to use the one with zero restrictions from there region, what could even make someone choose a restricted casino over the ones they have free access to gamble?, are there no other casino to win a jackpots or are there no good betting options on other ones?, some persons might have been very lucky in wining alot of money but because of what they did all the money was ceased, perhaps gamblers who uses VPN to hide the country they're gambling from might be thinking there is no way the casino will find out.

[Distinctin]

Only newbies don't know about this basic things but when people start to consider about using VPN, they have been more experienced and knowledgeable already. They would know that casinos, exchanges can be very against VPN before using VPN by themselves or they will learn about this very soon.

It's user responsibility to know about common policies against VPN use and also spend time for reading ToS of any websites they join and use. With online gambling websites, they have ToS and also FAQs for guests and users to read about their terms or shorter version with most questioned and common questions in FAQs. If users ignore both ToS and FAQs, then they break ToS, they will not receive any sympathy from the company. It can be identified as cheating attempt which will be treated very harshly according to ToS.

No its not only about the newbies but sometimes even the most experienced gamblers used VPN unintentionally and they do not know the consequences of it.

For example, any gambler plays from his PC and some day he needed to install VPN for some other purposes (and not for the purpose of accessing the gambling casino). Now his PC auto connects with VPN as soon as he logs in and he without knowing get connected to the casino using the same VPN. Such cases do happen and when the casino restricts the site access, then the gamblers come to know that they were using VPN  

Why would a casino restrict access if the user is found using a VPN? If that’s your conclusion, then it means using a VPN is already against the rules, even if the purpose is just privacy. But that’s not what we’re talking about here. We’re talking about using a VPN to bypass restrictions. For example, the Philippines is banned from accessing a certain casino, but the user connects through a Singapore IP with a VPN just to play. That’s the kind of bypass we mean.

And the casino will eventually know, especially once they ask for KYC. A player from the Philippines can’t provide documents that match the Singapore IP they used to access the site. That’s where the problem shows up.

[Haunebu]

This whole VPN thing has become extremely complicated in the world of crypto gambling if you ask me. Easiest explanation here is that it's totally fine using a VPN if the country is not restricted by the site itself.

If the government bans the site, that can easily be bypassed using a VPN. However, the customer should always confirm with the customer support and save the conversation transcript just in case.

[maknyos]

If the player join the casino from an restricted country and he luckily hit the jackpot and want to withdraw. It might affect him and if they caught him and ban the account, it is his fault and the casino would not be crucified for that. Using VPN to bypass a restricted country is bad unless the country is not restricted and the gambler use VPN because of the network strength of the area, that case should be treated differently.  But if it is an restricted region, stay clear from using VPN.

There are thousand or more casino on the online space so is better for a gambler to use the one with zero restrictions from there region, what could even make someone choose a restricted casino over the ones they have free access to gamble?, are there no other casino to win a jackpots or are there no good betting options on other ones?, some persons might have been very lucky in wining alot of money but because of what they did all the money was ceased, perhaps gamblers who uses VPN to hide the country they're gambling from might be thinking there is no way the casino will find out.

Some casinos don't prohibit VPN use, so that can be a solution. However, if a casino is restricted in a particular country, it's best to find a safer one. This could potentially cause problems in the future, so minimizing the risk is a good idea.
Furthermore, casinos will often require KYC if they detect problems with users coming from restricted countries. If this happens, resolving the issue can be difficult, as your account will likely be restricted or even permanently banned. So, again, it's best to avoid such risks.

[mirakal]

However, the customer should always confirm with the customer support and save the conversation transcript just in case.

I don’t think that holds much weight to justify anything. Yes, support represents the casino, but at the end of the day they’re still humans, they make mistakes and sometimes even say things that go against their own rules. It might help a little, but your final confirmation should always come from reading the TOS and checking if it’s written there. I’ve never seen a case where gamblers argue using what support said. Casinos always point back to the TOS as their main policy.

[SquirrelJulietGarden]

No its not only about the newbies but sometimes even the most experienced gamblers used VPN unintentionally and they do not know the consequences of it.

For example, any gambler plays from his PC and some day he needed to install VPN for some other purposes (and not for the purpose of accessing the gambling casino). Now his PC auto connects with VPN as soon as he logs in and he without knowing get connected to the casino using the same VPN. Such cases do happen and when the casino restricts the site access, then the gamblers come to know that they were using VPN  

Mistakes can happen practically when you use VPN for another or other websites and when you open a page for a casino, you forget to switch your VPN to a country that is not in restricted list of that casino. It is possible but if a casino accuses you something about their ToS violation, and especially if they ban your account, they would have more information collected than IP address and VPN use.

By using multiple information for their action against your account, there is very minor chance for user to appeal successfully for their account termination unban.

[dimonstration]

However, the customer should always confirm with the customer support and save the conversation transcript just in case.

I don’t think that holds much weight to justify anything. Yes, support represents the casino, but at the end of the day they’re still humans, they make mistakes and sometimes even say things that go against their own rules. It might help a little, but your final confirmation should always come from reading the TOS and checking if it’s written there. I’ve never seen a case where gamblers argue using what support said. Casinos always point back to the TOS as their main policy.

It’s not totally useless since you can use that as evidence against the casino in case you created a scam accusation in the forum. Some casino representatives usually acknowledge mistakes from their part if there’s a substantial evidence that their support is on the wrong side.

However, It’s better to do our own DD on the casino ToS to avoid any inconveniences due to our laziness on reading the rules.

VPN is not that crucial unless you are hiding something suspicious.

[Japinat]

However, the customer should always confirm with the customer support and save the conversation transcript just in case.

I don’t think that holds much weight to justify anything. Yes, support represents the casino, but at the end of the day they’re still humans, they make mistakes and sometimes even say things that go against their own rules. It might help a little, but your final confirmation should always come from reading the TOS and checking if it’s written there. I’ve never seen a case where gamblers argue using what support said. Casinos always point back to the TOS as their main policy.

It’s not totally useless since you can use that as evidence against the casino in case you created a scam accusation in the forum. Some casino representatives usually acknowledge mistakes from their part if there’s a substantial evidence that their support is on the wrong side.

However, It’s better to do our own DD on the casino ToS to avoid any inconveniences due to our laziness on reading the rules.

VPN is not that crucial unless you are hiding something suspicious.

Casinos can always deny those chat support screenshots, since anyone can fake them. Observers can’t really verify it, and in our case the DT members can only judge based on what can be proven. But if they refer it to the TOS, that’s something everyone can check because it’s publicly available. If it’s written there, then that’s what counts.

So we really shouldn’t use a VPN for anything other than privacy (just hiding our real IP).

[virasog]

Casinos can always deny those chat support screenshots, since anyone can fake them. Observers can’t really verify it, and in our case the DT members can only judge based on what can be proven. But if they refer it to the TOS, that’s something everyone can check because it’s publicly available. If it’s written there, then that’s what counts.

So we really shouldn’t use a VPN for anything other than privacy (just hiding our real IP).

We, who are reading the details of the scam accusations, cannot solve any issues. We can just give our input and based on the facts provided by the gamblers and the casinos, can only judge who seems to be right and who seems to be at false.

As a rule of thumb, generally if there are many complaints about any particular casino and a lot of scam accusations are opening up against any casino, then it's more likely that the casino is at fault. If there are very few complaints, then it's most probably the gambler's fault but still every case may vary and can't be judged based on this assumption.

[salad daging]

This whole VPN thing has become extremely complicated in the world of crypto gambling if you ask me. Easiest explanation here is that it's totally fine using a VPN if the country is not restricted by the site itself.

If the government bans the site, that can easily be bypassed using a VPN. However, the customer should always confirm with the customer support and save the conversation transcript just in case.

Unrestricted countries why use a VPN? I was just thinking like that but still there are some games that can't be played due to ISP restrictions hence the need to use a VPN.

For example, the country has been restricted by casinos and blacklisted in tos, it is certain that it will get problems even if it insists on using a VPN.

It's a little tricky using a VPN and worrying about the future, but if you want peace of mind just avoid casinos that restrict your country.

[khaled0111]

Unrestricted countries why use a VPN? I was just thinking like that but still there are some games that can't be played due to ISP restrictions hence the need to use a VPN.
...
It's a little tricky using a VPN and worrying about the future, but if you want peace of mind just avoid casinos that restrict your country.

I really don’t get what is so confusing about that!
If your country is restricted by the casino, then you are not supposed to bypass the geo-restriction by using a VPN. Even if a casino representative tells you that it’s okay to do so, don’t do it. Just forget about that casino and try to find a better one.
I don’t know why some people take the risk of playing at a restricted casino, deposit a huge amount of money and believe they will get away with it!
If a casino says they don’t welcome players from your jurisdiction, then just leave it. It’s as simple as that.

[stadus]

It's a little tricky using a VPN and worrying about the future, but if you want peace of mind just avoid casinos that restrict your country.

Licensed casinos usually have the same policy when it comes to countries that are restricted from gambling. Those restrictions come from the ban itself, so most ( if not all ) licensed casinos have to respect that if they don’t want to face penalties. They won’t allow a user to access the site unless the user fakes their IP with a VPN.

In some cases, especially with slots, certain games aren’t accessible in specific regions, but that’s a different issue.
That’s more about the game provider’s rules, not the casino itself.

[Distinctin]

We, who are reading the details of the scam accusations, cannot solve any issues. We can just give our input and based on the facts provided by the gamblers and the casinos, can only judge who seems to be right and who seems to be at false.

As a rule of thumb, generally if there are many complaints about any particular casino and a lot of scam accusations are opening up against any casino, then it's more likely that the casino is at fault. If there are very few complaints, then it's most probably the gambler's fault but still every case may vary and can't be judged based on this assumption.

It should always be based on the evidence, but in most cases the casino usually wins, especially if they have a solid reputation.

The evidence we see isn’t always complete or could even be limited, because casinos won’t reveal everything for “confidentiality” reasons. If they show too much to the public, it might also cause problems with their regulators.

And look at cases like 1xbit, even when the evidence isn’t that strong, once enough people complain, everyone will assume they’re at fault.