TECHNOBIT support tread + customer feedback

[Zich]

Hello i have 2 hex4m boards that i aquired in february 2014 after a long wait my boards have arrived finally and i got them plugged in to recover a little bit of my loss one of the boards was hashing at 250gh with some nonces after reading a bit i got that fixed by cleaning the minion chips and adding some thermal grease now is working as a charm second miner is refusing to hash i did the same operation as the 1st one and the speed i get is 2 3-gh and alot alot of nonces

Did you used the same config file? Please post your config file.

[1714823794]

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[1714823794]

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[1714823794]

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[Zich]

need help, you've send me yesterday my tracking number of my three hex4m but on speedy tracking says it doesnt exist...
can you verify if the number is correct 60168605031 order THIFVNNBU

my tracking number still doesnt exist please check it with speedy
 

You can ask speedy about the tracking id from: http://www.speedy.bg/begin.php?page=spd_Opinions&lang=en

My tracking number appear today as canceled
whats going on, wont they ship it?!!

You can ask speedy from that form. They will tell you the reason.

[seanet]

Hello i have 2 hex4m boards that i aquired in february 2014 after a long wait my boards have arrived finally and i got them plugged in to recover a little bit of my loss one of the boards was hashing at 250gh with some nonces after reading a bit i got that fixed by cleaning the minion chips and adding some thermal grease now is working as a charm second miner is refusing to hash i did the same operation as the 1st one and the speed i get is 2 3-gh and alot alot of nonces

Did you used the same config file? Please post your config file.

{
"pools" : [
   {
      "url" : "stratum+tcp://192.168.1.100:3333",
      "user" : "seanet.worker1",
      "pass" : "x"
   }
]
,
"expiry" : "120",
"hotplug" : "5",
"log" : "5",
"no-pool-disable" : true,
"queue" : "1",
"scan-time" : "60",
"hexminerb-voltage" : "860",
"hexminerb-options" : "16:540",
"hexmineru-frequency" : "54",
"hexminerc-voltage" : "900",
"hexminerc-options" : "16:1000",
"hexminer3-chip-mask" : "255",
"hexminer3-voltage" : "750",
"hexminer3-options" : "16:7000",
"hexminer8-set-diff-to-one" : "0",
"hexminer8-chip-mask" : "255",
"hexminer8-voltage" : "860",
"hexminer8-options" : "4:230",
"hexminerbe200-asic-diff" : "1",
"hexminerbe200-skip-hw-res" : "1",
"hexminerbe200-pic-roll" : "90",
"hexminerbe200-hw-err-res" : "5",
"hexminerbe200-nonce-timeout-secs" : "2",
"hexminerbe200-chip-mask" : "15",
"hexminerbe200-voltage" : "860",
"hexminerbe200-options" : ":300",

"hexminerm-pic-roll" : "90",
"hexminerm-hw-err-res" : "10",
"hexminerm-nonce-timeout-secs" : "2",
"hexminerm-reset-below-threshold" : "25",
"hexminerm-chip-mask" : "255",
"hexminerm-voltage" : "805",
"hexminerm-options" : "4:1016",

"hexminerr-asic-diff" : "5",
"hexminerr-pic-roll" : "120",
"hexminerr-chip-mask" : "255",
"hexminerr-voltage" : "720",
"hexminerr-options" : "4:915",
"hexminera4-voltage" : "700",
"hexminera4-options" : "16:24000",
"kernel-path" : "/usr/local/bin"
}

[Zich]

Try these setting

Code:

"hexminerm-options" : "4:1016",
"hexminerm-voltage" : "805",
"hexminerm-chip-mask" : "15",
"hexminerm-hw-err-res" : "50",
"hexminerm-nonce-timeout-secs" : "20",
"hexminerm-pic-roll" : "90",
"hexminerm-reset-below-threshold" : "10", 
"hexminerm-reset-wait" : "600",

[seanet]

Try these setting

Code:

"hexminerm-options" : "4:1016",
"hexminerm-voltage" : "805",
"hexminerm-chip-mask" : "15",
"hexminerm-hw-err-res" : "50",
"hexminerm-nonce-timeout-secs" : "20",
"hexminerm-pic-roll" : "90",
"hexminerm-reset-below-threshold" : "10", 
"hexminerm-reset-wait" : "600",

i belive it is a hardware failure same nonces and chips not hashing at all

https://i.imgur.com/S1LtCp5.png

[soulistyce]

need help, you've send me yesterday my tracking number of my three hex4m but on speedy tracking says it doesnt exist...
can you verify if the number is correct 60168605031 order THIFVNNBU

my tracking number still doesnt exist please check it with speedy
 

You can ask speedy about the tracking id from: http://www.speedy.bg/begin.php?page=spd_Opinions&lang=en

My tracking number appear today as canceled
whats going on, wont they ship it?!!

have you resend it??!!
please send me the tracking number

[Zich]

Try these setting

Code:

"hexminerm-options" : "4:1016",
"hexminerm-voltage" : "805",
"hexminerm-chip-mask" : "15",
"hexminerm-hw-err-res" : "50",
"hexminerm-nonce-timeout-secs" : "20",
"hexminerm-pic-roll" : "90",
"hexminerm-reset-below-threshold" : "10", 
"hexminerm-reset-wait" : "600",

i belive it is a hardware failure same nonces and chips not hashing at all

Try "hexminerm-nonce-timeout-secs" : "600",
If still fail, you need to request RMA.

[seanet]

Try these setting

Code:

"hexminerm-options" : "4:1016",
"hexminerm-voltage" : "805",
"hexminerm-chip-mask" : "15",
"hexminerm-hw-err-res" : "50",
"hexminerm-nonce-timeout-secs" : "20",
"hexminerm-pic-roll" : "90",
"hexminerm-reset-below-threshold" : "10", 
"hexminerm-reset-wait" : "600",

i belive it is a hardware failure same nonces and chips not hashing at all

Try "hexminerm-nonce-timeout-secs" : "600",
If still fail, you need to request RMA.

Tryed that too and there is no actual change, with the way that technobit answer to their émails  ( allready sent 2 mails and contacted marto on thé forum and still no answer) I think I Will have a "huge" delay in sending back thé unit and reciving à new working unit.

[Zich]

...

Tryed that too and there is no actual change, with the way that technobit answer to their émails  ( allready sent 2 mails and contacted marto on thé forum and still no answer) I think I Will have a "huge" delay in sending back thé unit and reciving à new working unit.

Sorry to hear that. I hope they will respond your mail soon.

[Qeu]

nice a quick response from technobit...but...how about my 3x hex4m...
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com
Im still waiting for this order since day 4 of this month!!!!!
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys

Your sending is out, later you'll get tracking in your account

Marto when will you actually ship my 8 replacement boards, the ones that you supposedly would ship 2 weeks ago but never did? ? ? ? ? ? ?

Your 8 ones are already @ speedy warehouse
expect tracking on  PM later today or tomorrow morning

Still nothing, again, just like when you said 6 weeks ago, and 2 weeks ago, and 3 days ago, when they "were already at Speedy station". And in the meantime another board dead, and 1 shows no leds anymore.

And, nothing shipped, again?

And, nothing shipped, again?

[soulistyce]

nice a quick response from technobit...but...how about my 3x hex4m...
my order still wasnt send...still shows Preparation in progress
im still waiting...
on monday, someone reply to me:
HI,
The second order is to be shipped tomorrow or Wednesday

From: hugo fernandes
Sent: Monday, February 23, 2015 3:36 PM
To: Customer service
Subject: [TechnoBit] Message from contact form [no_sync]

TechnoBit
 
Message from a TechnoBit customer
 
Customer e-mail address: soulistyces@gmail.com
Im still waiting for this order since day 4 of this month!!!!!
to replace one burned your fast to send 3 new your slow....
order THIFVNNBU

please send them or ill give up on you guys and asked for a refund
one thing for sure i was going to buy more 3 this end of the month and give up on you guys

Your sending is out, later you'll get tracking in your account

Marto when will you actually ship my 8 replacement boards, the ones that you supposedly would ship 2 weeks ago but never did? ? ? ? ? ? ?

Your 8 ones are already @ speedy warehouse
expect tracking on  PM later today or tomorrow morning

Still nothing, again, just like when you said 6 weeks ago, and 2 weeks ago, and 3 days ago, when they "were already at Speedy station". And in the meantime another board dead, and 1 shows no leds anymore.

And, nothing shipped, again?

And, nothing shipped, again?

here to nothing shipped...no reply yet

[seanet]

same here no answers from technobit till now i hate to say that but i think i will contact a lawyer to send them a notice as bg is an european member they also have to obey eu laws, maybe this way they will understand that they dont get to play with other ppl money as they please or at least give people an answer my experience with technobit it is a total disaster but i still hope that will change

[marvingateway]

Hello i have 2 hex4m boards that i aquired in february 2014 after a long wait my boards have arrived finally and i got them plugged in to recover a little bit of my loss one of the boards was hashing at 250gh with some nonces after reading a bit i got that fixed by cleaning the minion chips and adding some thermal grease now is working as a charm second miner is refusing to hash i did the same operation as the 1st one and the speed i get is 2 3-gh and alot alot of nonces

Did you rebend the mounting plates on the CPU-Coolers?
For me that has helped.

[seanet]

Hello i have 2 hex4m boards that i aquired in february 2014 after a long wait my boards have arrived finally and i got them plugged in to recover a little bit of my loss one of the boards was hashing at 250gh with some nonces after reading a bit i got that fixed by cleaning the minion chips and adding some thermal grease now is working as a charm second miner is refusing to hash i did the same operation as the 1st one and the speed i get is 2 3-gh and alot alot of nonces

Did you rebend the mounting plates on the CPU-Coolers?
For me that has helped

Yes I did that too I noticed that thé miner has 3 pci-express slots and thé other just 2 thé middle one is not present on one of thé boards thé middle pci-ex slot has thé base cpu connected I Will post à photo this evning

[marvingateway]

The different variants of the power supply have a different cause.
The 6-pin PCI-E connector is specified for 75 W.
So 2 of them brings 150 W.
But you will need about 400 W for the miner.
The cables from the power supply can thereby be warm.

3 connectors brings 225 W.
So the cables from the power supply is less stress in this case, since the load is distributed across multiple cables.
In my opinion it is not another reason for the 3rd connector .

[seanet]

The different variants of the power supply have a different cause.
The 6-pin PCI-E connector is specified for 75 W.
So 2 of them brings 150 W.
But you will need about 400 W for the miner.
The cables from the power supply can thereby be warm.

3 connectors brings 225 W.
So the cables from the power supply is less stress in this case, since the load is distributed across multiple cables.
In my opinion it is not another reason for the 3rd connector .

here are the images of the boards

the damaged one with 3 pci-e connectors
https://i.imgur.com/qo6zDpt.jpg

as i read the forum cgminer on tl-mr3020 is more stable so i went shopping today  1 brand new tm-mr3020 router flased with latest techobit image, 1 powered usb hub 12v 3A brand new also

same thing the board is acting exactly like in windows version of cgminer

https://i.imgur.com/lCpnxHM.png

i'm out of any other ideea and technobit is not replying to my mails i consider myself screwed up. For 70€ technobit failed i wonder if this amount worth so much to loose a possible customer, i guess yes.

[marvingateway]

...
i'm out of any other ideea and technobit is not replying to my mails i consider myself screwed up. For 70€ technobit failed i wonder if this amount worth so much to loose a possible customer, i guess yes.

Does the Board may have a bypass?
In the photo it looks like this.
By the right power connector, 3rd row of chips from the bottom, 2.chip(Power-FET) from the right side.
It looks like 2 pins (first and second from the right side) was bridged.
But also can be, that this is the side for cooling the chip (Power-FET) , then the bridge would be correct.
Compare this please by look at the other board , on my board I can't find any labels of the components.

I would ask you to send back the board , you have 1-year warranty. 

[soulistyce]

please marto or martin refund my order THIFVNNBU
i need the money and you didnt send the 3x hex4m in time
it was payed with bitcoins
my address for refund is:

12h7HLj1xHsXeTmuea3AE7mc21zguZGP6M
im sending an email also, when you can, technobit please reply
hugo fernandes

[seanet]

...
i'm out of any other ideea and technobit is not replying to my mails i consider myself screwed up. For 70€ technobit failed i wonder if this amount worth so much to loose a possible customer, i guess yes.

Does the Board may have a bypass?
In the photo it looks like this.
By the right power connector, 3rd row of chips from the bottom, 2.chip(Power-FET) from the right side.
It looks like 2 pins (first and second from the right side) was bridged.
But also can be, that this is the side for cooling the chip (Power-FET) , then the bridge would be correct.
Compare this please by look at the other board , on my board I can't find any labels of the components.

I would ask you to send back the board , you have 1-year warranty. 

there is no visible bypass on the board the middle pci-ex has a fan connected to ,a broken fan i can say but the fan is not a big issue board not hashing thats very annoying

[jekecoin]

Waiting
ORDER REFERENCE   DATE   TOTAL PRICE   PAYMENT:   STATUS   INVOICE   
DIFSRTQII   2014-12-21   208,30€   PD PayPal + Extra Fee   Refund processing   -   details  Reorder

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