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[cryptosmoker]

Update:

I've had my btc-casino account credited 510 mbtc (4 mbtc more than my missing withdraw)

I requested a cashout, and was told I should receive it within a week!?

I hope this is a case of customer service simply being uninformed...here is transcript, followed by what their terms say.  


14:10:28James
Hi Vlad, I finally was able to have my withdraw from over a month ago returned to my account
I have requested a new withdraw, will you please expedite it or give me a time frame on when it will be processed
for 510 mbtc

14:14:50Vlad
James, I do not know a time frame or exact period when it will withdrawn.

14:15:08James
can you find out

14:15:55Vlad
I know, that probably you'll be funded in a week.



I HAVE SUBMITTED A REQUEST FOR BALANCE WITHDRAWAL TODAY AND THE MONEY HAVE NOT BEEN PAYED OUT STILL? WHY?

Please consider that according to our Terms And Conditions payouts are processed within 24 hours after submission. You should also pay attention to the fact that your balance is not blocked and stays available for making stakes until the ordered payout will be processed.




FINAL UPDATE

Earlier today I finally received my withdraw for 510 mbtcs, so I will not be opening a scam accusation thread.

What a nightmare that was overall, but in the end they did pay me.

In response to BTC-Casino, I did not try to swindle you as I've already explained.  You've requested me to be polite and delete all my "lies".  I'll need you to be more specific though.  My timeline?  The screenshots of support chat?  The screenshots of your withdraw policy, and "instant cashouts"?  Let me and everyone know if you believe anything I posted was not true.

[imthefuckingbossinehre]

this casino is a total scam

Do not play there

THese assholes stole my deposit and they say i have to wait for their "financial department" which im sure doesnt even exist

or how can you assholes explain to me that this little issue takes more than 2 weeks to solve

Do Not play in this crap casino they steal your money!!!!!!!!!!

[pos4christ]

I am sooo disappointed with this casino! I have been playing here for awhile, atleast for a year and have deposited many times. I finally hit a small jackpot of 3150 mbtc, and requested a withdrawal right away. After 4 DAYS, absolutely nothing. Chat service of no help, they just tell me to wait. Most casinos cashout within 24 hours at the latest. So then, some guy tells me my withdrawal request was too big, and i needed to make smaller requests- after 4 days of nothing! So, i figure fine. I make three smaller withdrawal requests for 1000 mbtc. I have received ONE, and now i am going on the 8th business day! I am scared i will never get it or it will take weeks or months- something has definitely gone wrong with this casino. I am willing to change my mind if they will just make this a priority and process my withdrawals- they need to fix their withdrawal issues asap. Please help if you can! Thank you

[ndnh]

I am sooo disappointed with this casino! I have been playing here for awhile, atleast for a year and have deposited many times. I finally hit a small jackpot of 3150 mbtc, and requested a withdrawal right away. After 4 DAYS, absolutely nothing. Chat service of no help, they just tell me to wait. Most casinos cashout within 24 hours at the latest. So then, some guy tells me my withdrawal request was too big, and i needed to make smaller requests- after 4 days of nothing! So, i figure fine. I make three smaller withdrawal requests for 1000 mbtc. I have received ONE, and now i am going on the 8th business day! I am scared i will never get it or it will take weeks or months- something has definitely gone wrong with this casino. I am willing to change my mind if they will just make this a priority and process my withdrawals- they need to fix their withdrawal issues asap. Please help if you can! Thank you

Yeah, they have a very lousy withdrawal system. I kinda liked it (they have great support (except when it comes to withdrawal which they say would only be processed thrice a week or something handled by some other department), promotions and all the rest) but stopped since I had kind of the same issue, and lost it when I lost my patience he he.

tl;dr Don't play and lose your balance. Keep waiting and let them know you are still alive and want your balance every now and then (read: everyday).

[twn]

as i read, cashout is harder than winning jackpot here. everybody has some issues.

[fox19891989]

I am sooo disappointed with this casino! I have been playing here for awhile, atleast for a year and have deposited many times. I finally hit a small jackpot of 3150 mbtc, and requested a withdrawal right away. After 4 DAYS, absolutely nothing. Chat service of no help, they just tell me to wait. Most casinos cashout within 24 hours at the latest. So then, some guy tells me my withdrawal request was too big, and i needed to make smaller requests- after 4 days of nothing! So, i figure fine. I make three smaller withdrawal requests for 1000 mbtc. I have received ONE, and now i am going on the 8th business day! I am scared i will never get it or it will take weeks or months- something has definitely gone wrong with this casino. I am willing to change my mind if they will just make this a priority and process my withdrawals- they need to fix their withdrawal issues asap. Please help if you can! Thank you

this casino is a scam, i recommend cloudbet, which offers instant withdrawals, click my signature to join.

[pos4christ]

Thank you guys for your responses, i appreciate it. So i will keep updating- this is day 9 still no payout- i know unheard of for bitcoin casino- they don't process on weekends, so at the earliest it is going to be 11 days, but now i am honestly doubting if I will ever get any payment from this place- they must really be behind on funds/payouts. I just saw someone win 4000 mbtc, and i am like good luck getting your winnings! I am just trying to cashout 2000 mbtc and am going on a week and a half! I wonder how many other people have not been paid yet- i will let you know if by some miracle i receive my winnings- obviously their process is unacceptable, but after all this i just want my coin! I worked hard for it! Lol

[fox19891989]

Thank you guys for your responses, i appreciate it. So i will keep updating- this is day 9 still no payout- i know unheard of for bitcoin casino- they don't process on weekends, so at the earliest it is going to be 11 days, but now i am honestly doubting if I will ever get any payment from this place- they must really be behind on funds/payouts. I just saw someone win 4000 mbtc, and i am like good luck getting your winnings! I am just trying to cashout 2000 mbtc and am going on a week and a half! I wonder how many other people have not been paid yet- i will let you know if by some miracle i receive my winnings- obviously their process is unacceptable, but after all this i just want my coin! I worked hard for it! Lol

i wish you will get your money, i got 18 btc payment within 1 hour, and it offers highest sports odds, and wonderful slots, card games there, that's why i like play there, which is the best one

[cryptosmoker]

I recommend you don't click foxs signature, as it would only encourage him to continue making shill posts for whatever site is in his signature that week.

[StratusOakmont]

nice site . ilove the Ui of the site . 5 stars from me !!! 

[fox19891989]

I recommend you don't click foxs signature, as it would only encourage him to continue making shill posts for whatever site is in his signature that week.

lol, you can ignore me, but this site is a real scam, others know

[cryptosmoker]

Anyone who would like to get in contact with BTC Casino, I suggest you go post here: https://bitcointalk.org/index.php?topic=866050.0


Coinprofit.io is the company that runs BTC Casino and PocketDice.


They like to post every monday and let everyone know how prompt their Affiliate payments are....

[BTC Casino]

Hi All!
I'm Rob, new community manager of BTC-Casino.io
If you have any issue with our casino, please contact me via PM and we will resolve it ASAP
Also we are preparing a big update of our casino with really great new features
Thanks!

[AlexCloud2]

I have registered on here to express my feelings towards Btc-Casino.io and their ethic.

To make a long story short, casino had a maintenance during my bonus round (12 free spin on Gonzo's Quest) which ended up cancelling my free spin. It happened to me before on other casino (after all they are all using the same provider) and the game sessions are logged and therefore it's easy to be verified when the issue happened. It happened to me in the past at bitstarz and betcoin and either the session resumed automatically or support was able to validate the information and adjust the balance.

Now, If Btc Casino is using a method or doesn't track session ids or whatever reason they couldnt validate the information, I wouldn't mind as much what has been happening for the last 2 weeks.

As soon as there maintenance was done, I have contacted support explaining the issue and was helped by "Nathalie" (which was very friendly) and was told I would receive a compensation for the incident. Has to be approved by the "financial" dep blablabla which is normal and I don't mind waiting.

Since then, I have opened a ticket (as as I never received any updates on this) and as you can see by this screenshot it's ridiculous. The ticket keeps getting ignored and closed. Its been more than 2 weeks now and I am still waiting an update from the "financial dep"

I really don't mind that the maintenance happened during my bonus round and if anything, I would have most probably gambled away my winning from the round lol. But I think this shows a big red flag when it comes to playing at their casino.

I sincerely hope I am an isolated incident.

http://imgur.com/KPnhvtF

http://imgur.com/KPnhvtF

[BTC Casino]

I have registered on here to express my feelings towards Btc-Casino.io and their ethic.

To make a long story short, casino had a maintenance during my bonus round (12 free spin on Gonzo's Quest) which ended up cancelling my free spin. It happened to me before on other casino (after all they are all using the same provider) and the game sessions are logged and therefore it's easy to be verified when the issue happened. It happened to me in the past at bitstarz and betcoin and either the session resumed automatically or support was able to validate the information and adjust the balance.

Now, If Btc Casino is using a method or doesn't track session ids or whatever reason they couldnt validate the information, I wouldn't mind as much what has been happening for the last 2 weeks.

As soon as there maintenance was done, I have contacted support explaining the issue and was helped by "Nathalie" (which was very friendly) and was told I would receive a compensation for the incident. Has to be approved by the "financial" dep blablabla which is normal and I don't mind waiting.

Since then, I have opened a ticket (as as I never received any updates on this) and as you can see by this screenshot it's ridiculous. The ticket keeps getting ignored and closed. Its been more than 2 weeks now and I am still waiting an update from the "financial dep"

I really don't mind that the maintenance happened during my bonus round and if anything, I would have most probably gambled away my winning from the round lol. But I think this shows a big red flag when it comes to playing at their casino.

I sincerely hope I am an isolated incident.



http://imgur.com/KPnhvtF

Hi Alex,
Please PM me with your email, we will check and add compensation asap!

[AlexCloud2]

I have registered on here to express my feelings towards Btc-Casino.io and their ethic.

To make a long story short, casino had a maintenance during my bonus round (12 free spin on Gonzo's Quest) which ended up cancelling my free spin. It happened to me before on other casino (after all they are all using the same provider) and the game sessions are logged and therefore it's easy to be verified when the issue happened. It happened to me in the past at bitstarz and betcoin and either the session resumed automatically or support was able to validate the information and adjust the balance.

Now, If Btc Casino is using a method or doesn't track session ids or whatever reason they couldnt validate the information, I wouldn't mind as much what has been happening for the last 2 weeks.

As soon as there maintenance was done, I have contacted support explaining the issue and was helped by "Nathalie" (which was very friendly) and was told I would receive a compensation for the incident. Has to be approved by the "financial" dep blablabla which is normal and I don't mind waiting.

Since then, I have opened a ticket (as as I never received any updates on this) and as you can see by this screenshot it's ridiculous. The ticket keeps getting ignored and closed. Its been more than 2 weeks now and I am still waiting an update from the "financial dep"

I really don't mind that the maintenance happened during my bonus round and if anything, I would have most probably gambled away my winning from the round lol. But I think this shows a big red flag when it comes to playing at their casino.

I sincerely hope I am an isolated incident.

http://imgur.com/KPnhvtF

http://imgur.com/KPnhvtF

Hi Alex,
Please PM me with your email, we will check and add compensation asap!

Hello,

The information has been provided through PM.

Thank you!

[zeraTunerse]

I just wonder why My Rolls always stop , as i see some Obstacle or what , Or i am being Monitored. I am not frequent player of this site but i just tried with 4 mbtc and i just lost all.

[Trayber]

Even with this so called new community manager. Do not trust these fools with your bitcoins. They are thieves and liars and run hacked unlicensed versions of NetEnt and Novomatic slots. If you win they will stall your winnings for days/weeks as long as it takes for you to finally give up the fight. These are not honest casino operators.

[cryptosmoker]

I did a little bit of reasearch on the fair gaming policy:



I can't find anything about "Bestslotsgambling" anywhere.  When I search, all top results are either the fair gaming page on BTC-Casino.io from above, or a BTC-io affiliate that pasted it into their site.

It's kind of hard to imagine the "leading software provider in the gaming industry" can't be found anywhere online, or mentioned by any other online casino. 

Perhaps you could share some information on this so that affiliates will be able to continue to drive traffic to your site with a clear conscious.


Are players still having to wait weeks/months+ for their "turn" to receive a cashout?

[BTC Casino]

Hello,

The information has been provided through PM.

Thank you!

Hi Alex
Just added 300 mBTC as compensation
Thanks