Subw
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May 02, 2015, 06:39:40 PM |
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Bitmain do you have a holiday this days?
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Darthswan
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May 03, 2015, 01:25:11 AM |
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Well I was a away from home today and my internet went down. When I got back home it was up and running and the miners were acting funky. I powered them down and they all came back up right, but the S5 didn't. I noticed I am stuck around 500 to 600. I'm going to go through the steps, but anything upfront would be greatly appreciated. Miner was running fine up to that point of the internet going down. The second chain is completely dead. Thanks in advance.
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 01:29:19 AM |
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Well I was a away from home today and my internet went down. When I got back home it was up and running and the miners were acting funky. I powered them down and they all came back up right, but the S5 didn't. I noticed I am stuck around 500 to 600. I'm going to go through the steps, but anything upfront would be greatly appreciated. Miner was running fine up to that point of the internet going down. The second chain is completely dead. Thanks in advance.
Here is a guide for PCB: https://bitmain.zendesk.com/hc/en-us/articles/204875015-How-to-diagnose-S5-hashing-PCBI would use that first to make sure it looks good hardware wise. It is not bad to check it anyways. And here is a guide if it does seem to stick around 500-600 area after: https://bitmain.zendesk.com/hc/en-us/articles/203559969-My-S5-hashes-at-about-600GH-SPlease let us all know if that works for you! Best of luck.
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Darthswan
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May 03, 2015, 01:43:02 AM |
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Well I was a away from home today and my internet went down. When I got back home it was up and running and the miners were acting funky. I powered them down and they all came back up right, but the S5 didn't. I noticed I am stuck around 500 to 600. I'm going to go through the steps, but anything upfront would be greatly appreciated. Miner was running fine up to that point of the internet going down. The second chain is completely dead. Thanks in advance.
Here is a guide for PCB: https://bitmain.zendesk.com/hc/en-us/articles/204875015-How-to-diagnose-S5-hashing-PCBI would use that first to make sure it looks good hardware wise. It is not bad to check it anyways. And here is a guide if it does seem to stick around 500-600 area after: https://bitmain.zendesk.com/hc/en-us/articles/203559969-My-S5-hashes-at-about-600GH-SPlease let us all know if that works for you! Best of luck. Unscrewing the screws for the board, i notice a stripped screw head.
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Darthswan
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May 03, 2015, 02:33:22 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps?
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 02:52:21 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com
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Darthswan
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May 03, 2015, 03:04:54 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now.
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 03:23:12 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now. Thats good news mean still in warranty. They have some great support I'm sure will take care of you.
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Darthswan
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May 03, 2015, 03:29:12 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now. Thats good news mean still in warranty. They have some great support I'm sure will take care of you. I shot them an email. Which is better, phone or email?
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notlist3d
Legendary
Offline
Activity: 1456
Merit: 1000
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May 03, 2015, 03:50:13 AM |
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It's a stripped screw and I don't want to damage it. I was able to move the PCB and check both boards individually. I have a dead board, and 1 chip dead on the other board. It also isn't hashing. This is not a good day. 10 miners and this is the first miner to do this. ARGGGGGG. What are the next steps? Do you know if it's still in warranty? Did you buy direct from Bitmain? Next step you will need to contact Bitmain Warranty. They will have to help as far as parts. Below is the ways to contact them: There is webpage: https://bitmain.zendesk.com/hc/en-usSkype: BitmainEnglish And email: support@bitmain.zendesk.com Just over a month old. Straight Bitmain. I'll go to the site now. Thats good news mean still in warranty. They have some great support I'm sure will take care of you. I shot them an email. Which is better, phone or email? Personally I would shoot them a email. I'm sure they will get back to you as soon as they can. So you are good.
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MyRig
Donator
Hero Member
Offline
Activity: 792
Merit: 510
support@myrig.com
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May 03, 2015, 04:24:04 AM |
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@Darthswan send us email to support@bitmain.zendesk.com Please attach PDF of your Bitmaintech.com order confirmation page and descrition of what is wrong with your unit. If you have done the self diagnostic, the result would help our techs to expedite the process a bit.
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Antminer & DragonMint Repair E-mail: support@myrig.com T: @MyRig_com Return Address: MyRig 3700 Quebec Street, Unit 100-239, Denver, Colorado 80207, USA
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Darthswan
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May 03, 2015, 12:11:51 PM |
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@Darthswan send us email to support@bitmain.zendesk.com Please attach PDF of your Bitmaintech.com order confirmation page and descrition of what is wrong with your unit. If you have done the self diagnostic, the result would help our techs to expedite the process a bit. I attached the order id number, when I get back this morning I will look for a pdf version of it.
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scyth33
Member
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Activity: 99
Merit: 10
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May 03, 2015, 01:22:15 PM |
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is it possible have 4 blades connected to 1 controller?
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Tupsu
Legendary
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Activity: 1218
Merit: 1003
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May 03, 2015, 01:32:11 PM |
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is it possible have 4 blades connected to 1 controller?
Yes. But it is not supported by the very first and last software.
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scyth33
Member
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Activity: 99
Merit: 10
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May 03, 2015, 01:36:16 PM |
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mmm. there's only 2 version released. do you know which software version? is it possible have 4 blades connected to 1 controller?
Yes. But it is not supported by the very first and last software.
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Tupsu
Legendary
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Activity: 1218
Merit: 1003
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May 03, 2015, 01:46:22 PM Last edit: May 03, 2015, 04:29:16 PM by Tupsu |
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mmm. there's only 2 version released. do you know which software version?
Mine works with this version. You can download it here www.perearstike.ee/S5/SD-S5-20150415.tar.gz
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scyth33
Member
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Activity: 99
Merit: 10
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May 03, 2015, 01:51:48 PM |
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thanks.. is it a modified firmware?
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Tupsu
Legendary
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Activity: 1218
Merit: 1003
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May 03, 2015, 02:26:29 PM |
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thanks.. is it a modified firmware?
No.
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scyth33
Member
Offline
Activity: 99
Merit: 10
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May 03, 2015, 02:34:41 PM |
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mine does not pass 1.3th/s. testing with 3 blades now
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