Hope you are having a good day, everyone. FJ,
After my above post, you have replied to other post but looks like you missed to answer my above question. Could you please help to clarify my above questions and I believe it will help to many other people also what are those cases you guys are delaying withdrawals so that we can avoid those things to do.
Hello, klfNo, it is not true and I have not mentioned anywhere that EVERY withdrawal needs manual confirmation, so obviously, it will not be mentioned on our site either. Withdrawals are instant, but Blockchain confirmation might take from 5 to 10 minutes. Manual confirmation is needed from our side when a transaction is unusual and our group of safety and fraud monitoring thinks it is important to investigate further. In your case, you were talking about less than 0.1 BTC amount withdrawals, which is not an unusual amount, so it would not get delayed because of further investigation. If you had or have a problem with less than 0.1BTC withdrawals, again, it is suggested to contact our support team right away and get detailed information from them. Also, if you want an example of unusual case where a withdrawal was delayed review the page 190 of this thread with mark197's issue. Unfortunately, I can not discuss the security steps we take to identify fraud or unusual transactions, I hope you understand. BCTHello, What are those threats all about? :) Kindly, refrain from making any false accusations. We are not stealing anyone's referrals. Allow some time for our affiliates team to get done with the account details and affiliates page for your own better experience. Meanwhile, instead of making a thread, make sure to e-mail affiliates@fortunejack.com, I am sure they will give you the information and ETAs you are looking for. BitinityHello, If there still is a problem with a mobile version e-mail our support team so our developers can fix it as soon as possible. Unfortunately, bugbounty@fortunejack.com is nonfunctional at this time. onnz423alt
Hello, thank you for your interest. I am not exactly sure why the mentioned game was removed, but will find out the reason and let you know as soon as possible. Do not hesitate to ask here in this thread or through private messages if any other questions arise. Regards, Natalie |
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Hello everyone and sorry for a late response. Congrats to both of them. so ratman is the only one with biggest cumulative win on dice till date??
Yes, that is correct:) well, if my memory serves me right that is. so there is no longer an actual poker room?
Poker room is being worked on, it will be back very soon. Everyone worried about affiliates, there is a small delay, we are sorry for the inconvenience. For more details, please contact our affiliates manager at affiliates@fortunejack.com, as I do not have further information about it. Thank you for your patience and understanding. Regards, Natalie |
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Did you know that Fortunejack simply loves to award its winners?
Our lucky winner was randomly selected among tons of players worldwide across various casinos and has been crowned the top winner!
You can find the detailed information and winners list here - https://endorphina.com/2027iss-slot-promo
We also want to congratulate our recent winner in Dice, who is currently a user with the biggest win in the mentioned game!
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I think from the message it is very clear that I'm talking about withdrawals. I didn't face any issues while depositing funds but need to wait for the confirmation. But while withdrawing funds you guys will not approve funds for few hours. I don't know what is the reason. But surely you guys will send money but not instant.
It totally depends on a case. Some of the withdrawals need to be confirmed manually from our end, that might take a little while and we are working to make it faster than it is now. If you have any issues with your withdrawal or if it is taking longer than it should, do not hesitate to contact our support team with your transaction ID at support@fortunejack.com and they will update you with more details. |
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Good day everyone, I hope you are doing great. This is a good move by FJ. Becuase it has got all most all kinds of games already except sports book. If that one also add then it will be a complete casino and you may receive even more traffic to your site. But I still feel that smaller transactions are not instant, you guys are taking few hours to send. Anyway to make it faster?
Hello, klf By transactions do you mean deposits or withdrawals? Maybe both? Please, be a little more specific so I can find out more about it for you:) Regards, Natalie |
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poplolnman
Thank you for your interest.
Yes, sportsbook is still on the list, we expect it to be added sometime soon this year, if there are no sudden changes in Jacks's plans:)
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nice to know that OP meaning to say we are expecting new coins being added just curious why eth is not in the list?
sorry if i missed something here but good enough for me to expect other coins that have good potentials being
added to your house.
As there is no detailed information yet, I can not explain why ETH is not on the list but we do know about its very high potential, so stay tuned. |
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Do you know why I can only depo BTC, LTC, DASH and DOGE?
I want to depo Reddcoin...
Hello and thank you for reaching out to us. That is because at this time we only accept BTC, LTC, DASH and DOGE as you have mentioned. We are planning to add other options in the future, but unfortunately, there are no details yet. As soon as I have more information it will be posted here in this thread. Regards, Natalie Edit: Should have been "UNfortunately"  |
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@Fortunejack does the tracking links we have before will still work or we have to change it?
Everything should be the same. If there are any updates or changes you will either be informed via e-mail or I will make sure to personally let you know. |
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this explains me being unable to register for affiliate programme yesterday
it went through,I recieved my confirmation e-mail
but when I tried to click the confirmation link,it just showed me confirmed popup
and nothing happened i.e. was not able to login
You will either receive the same e-mail as existing users or will be able to re-register after our new affiliate is fully launched. If there are any further issues or questions do not hesitate to let us know. Best of luck. |
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Attention: By tomorrow everyone will receive an e-mail including the new affiliate log in credentials! If you have further questions please e-mail affiliates@fortunejack.com
**Beware when you're playing in this casino**I'll try to keep this as short & simple as possible. I made a deposit yesterday. Started playing slot as usual, hit a free spin, and half way through my free spin, an error message appeared saying "cannot connect to account manager". So I reloaded the game, first two times the same message appeared, on the third try, I manage to get back to it and finish my remaining free spins. After a few more spins, I noticed my balance is a little weird, that my winnings from the free spins are not credited to my balance. Then I contacted live support, and was told to write an e-mail to support@fortunejack.com. So I wrote an e-mail, stating the issue, pointing out a 3 minutes 20 seconds blank gap between my game's transaction id in the transaction history page. They took a while to investigate the situation, and then they replied to me that everything was fine, and asked me to double check my transaction history. I replied, specifically mentioning that I was going to DIRECTLY contact the provider for a verification. And then all of the sudden, as quick as a lightning bolt, they admitted there was 3 missing win on my account. They say they have checked with the provider that the missing record was indeed there, but not on their FortuneJack server. So they proceed to refund my winnings to me. I replied, stating that this is unfair and sketchy as hell, that I can't trust their casino anymore and wishes to close my account. They replied, before closing my account, is there anything they can do? I replied, mentioning about the bug bounty promotion, I am assuming a bug as serious as this, as they promised, warrant a reward. They replied, these are their exact wording: "At your case there was no BUG."I replied, if not crediting a player when they win is not a bug, then I don't know what else is a bug. They replied, these are their exact wording: "We would like to inform you, that that was not a BUG, but some technical maintenance"Here's my reply:
"If it was a technical maintenance, then why didn't your support mentioned it in the first two e-mail? Instead of apologizing for a maintenance, the first person replied there was nothing wrong with my balance and asked me to double check my transaction, and in the second e-mail they replied there was 3 missing wins and once again failed to mention anything about any maintenance. Do you see the seriousness of this problem?
You have unfairly removed wins from your players when they are not paying attention to their balance, and then only issue a refund when they say they would request a verification DIRECTLY from your provider. And when confronted, say that it is because of a "technical maintenance". Do you know how sketchy this sounds?
And also, for an online casino, when you're in a technical maintenance routine, why aren't there any pre-announcement? There's real money involved, and the sites and games should be temporally shut down for your so called "maintenance".
I find all this hard to believe." Hello, hueykunKindly, let us explain ourselves so everything is clear. First of all, thank you for taking the time to contact our support about this matter. It is unfortunate, that some of the replies from the support team caused a confusion for you, but we hope you understand it was a complicated case at the time, thus, on behalf of FortuneJack I want to break it down for you in details. Since yesterday, I have contacted our support and developer team to get a clear view specifically on your case. When you first e-mailed our support you have provided them with the transaction IDs which were obviously not missing, as you were able to see and send them to support via e-mail, that is why you got a reply that everything was fine, implying the transaction IDs mentioned by you. However, they started investigating further, just like it was needed, and found the transactions you had an actual issue with, informing that your account was refunded, including the details about missing transactions and amount in the same reply. I also want to clarify that saying you were going to directly contact the provider for a verification was not the action which actually triggered our support to find the missing transactions. What else I want to explain about is a bug bounty reward. Yes, it indeed was a bug, but it was not a bug sufficient to get a reward for, as we already knew about it, which for its part caused the minor technical maintenance our support team informed you about, but we are sorry that this was not properly explained to you. As it was a minor issue we did not send a notification to each and every one of our users. It is now resolved and took an hour or so to get fixed. We take the responsibility and understand that you are the one who got entrapped in the period of maintenance. It is very sad that you sent a request about closing the account before everything was explained. I hope you stay with us, so we want to make it up to you. Not with a bug bounty reward you kindly requested, but to express our good will and apologies. Our team should contact you shortly. Dear players. Do not believe this site. Site of Fortune Jack Mosquitoes. I do not receive my honest win 110 to the dog for 15 days. I for all time of game have made the deposit for the sum 0-83 million satosh. And almost did not shoot. Now, as I wanted to withdraw the winnings, they began to accuse me that I'm Alex-lonely .. with 100 accounts. It's a lie and a blatant lie. I only have one account and I enter with the expander BROUSEK. .. Fortune jack.you crushes the winning prizes of their users.
Hello Mark, Group of safety and fraud looked over your case. Please understand that this is the procedure of checking unusual transactions. Unusual transactions cause delays with financing and are defined as any transaction deviating the typical volume of processing. When FortuneJack creates your accounting record, it also creates the unique financial profile which uses your registration information. Such data are used to recognize unusual transactions as well as the number of accounts on IP address for bonus quantity on one account. We understand and we take responsibility for a delay of your withdrawal, because protection and safety of our users and their accounting records is our top priority. Your withdrawal of 110754.16929371 XDG will be complete within an hour. I have PMed you a transaction ID, so you can check on it yourself. Здравствуйте Марк, Группа безопасности и фрауда рассмотрело ваше дело. Пожалуйста примите во внимание что eто процедура проверки необычных транзакций. Необычные транзакции вызывают задержки с финансированием и определяются как любая транзакция, отклоняющаяся от типичного объема обработки. Когда FortuneJack создает вашу учетную запись, для вас создается уникальный финансовый профиль, который использует вашу регистрационную информацию. Такие данные, как средний размер транзакции и объемы обработки, используются для определения необычных транзакций. А также количество аккаунтов на IP аддрессе который определяет бонусное количество для одного аккаунта. Мы понемаем и берём ответственнось за задержку вашего вывода, потому что защита и безопасность наших пользователей и их учетных записей наш приоритет. Ваш вывод 110754.16929371 XDG будет завершeн в течение часа. adasebHello, I have locked the thread so it would not get spammed after I announced our new signature campaign member. Have a great one, everyone:) Regards, Natalie
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Could you kindly redirect me to those statements so I can take a look and provide you with the detailed information. I have no idea It would take some time to list through all the threads I'v been in and find the reply  Someone just wrote that a good thing is you can invest in the bankroll and lock your funds for 24 hours so you dont' spend them in FJ I do not think the person who mentioned it was referring directly to us, as I tried to find out more and can clarify that we do not offer such feature from our end. MhuiCongratulations! Kindly, also contact our support team at support@fortunejack.com so you can get your 20% reward. Best of luck to you  |
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Hello and good day to you. I cant see betsoft games anymore here, did you remove it recently? I know there were some bad issue about betsoft game especially the big thing that happened on betcoin.ag, is this the reason why you remove it from your site?
Yes, that is correct that BetSoft was removed from FortuneJack recently. Unfortunately, details can not be discussed here on Btalk yet. Hope you understand. Can anyone please help me out, im new to this, and im trying to post image of FJ winnings. Tried using imgur.com but i dont see how uploading there i can paste or transfer here to pm. Please someone walk me through id highly appreciate it. Thank you
HalfDeck, you do not need to worry about posting a screenshot anymore, as I have checked with our support team and they have confirmed that 20% of your Easter Fortune Giveaway winning was already credited to you on the following time and date - 2017-04-15 23:42:45 I have PMed you a transaction ID so you can check on it yourself. Great. I'm happy to hear this. Also... Will this promotion apply to established affiliates who are moving to the new system also?  Unfortunately, no. Not at this time, but our team is still working on it, so stay tuned. Paecga129
BitinityCongratulations on your winning! Kindly, do not forget to contact our support team at support@fortunejack.com and claim your 20% I saw replies earlier where people stated they invested in the Fortune Jacks bankroll
However, I can't find that option anywhere on the website, can we invest in FJs bankroll?
Could you kindly redirect me to those statements so I can take a look and provide you with the detailed information. Question about deposit : Why it gives me different deposit address when I use the mobile version and the full version? The deposit address on mobile version is the old deposit address imho (starting with 1...) and on the full version the deposit address starts with 3.. (seems it is the new transaction processing "bitgo"). How is someone accidentally still using the old deposit address as it is still available on the mobile version? Is it safe I mean will someone get it credited to account balance?
Thank you for letting us know, it was actually a bug from our end, which is now fixed. We are currently thinking of a way to reward you Thank you for your time and interest, everyone! Please, do not hesitate to ask if you have any further questions. May fortune smile on you, Natalie Edit: No need to e-mail bugbounty for now. |
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Hello, HalfDeck and good day to you!
Try to use imgur.com for uploading a screenshot of your winning:)
marlboroza
Mojo, I am so glad you are one of our winners!
Both of you, do not forget to contact our support team.
Best of luck.
Natalie
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Good day, everyone First of all, I want to congratulate our winners and thank them for taking time to post in our thread about their winnings. J3emerge
Treezy5Kindly, make sure to contact our support team at support@fortunejack.com and claim your promised 20% Hello, bitkiloYou can read more about the recent updates we have done with the wallet here - https://fortunejack.com/help/bitgoDo not hesitate to contact our support team or me if you have additional questions.  khrapwin win win
LuanX3
marlborozaI am very sorry for the confusion, will clear everything up as soon as possible, already working on it. Until I have the detailed information about this matter, again, for anyone interested, it is suggested to contact our support.
TheBitcoinStrip.comHello, As I mentioned before, affiliate was shut down. To be more exact, it is being worked on over the weekend. We are sorry for the inconvenience that no notification was sent out to our users. None of the information/details connected to your affiliate will be lost, we are just upgrading the platform for you. It SHOULD be back by Tuesday. Better system and experience:) Lucky7btcHello and thank you for being very active in our thread recently. What seems to be the problem? I see you are worried about us regarding the new bonus terms and conditions, thus I promise everything will be broken down for you and everyone else in details as soon as I have the needed answers. Also, thank you everyone for helping Treezy5 in posting their screenshot here, you are the best. Regards, Natalie |
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Hello and congratulations to all of our winners!
Kindly, contact our support with a link/proof that you posted your winning here on Btalk and claim the promised 20%piloderYou are one step ahead of me just came here to inform our community about BTCitGo bitjamz
marlborozaYes, it is being worked on. It was a sudden decision and I was not able to instantly inform you. As soon as I have the detailed information I will get back to you. panjul07You are always welcome:) shield132Thanks for the great feedback, dear I am very sorry you could not claim your bonus, I will see what we can do to somehow make it up to you. About Opera browser - I will personally test the website using the same bworser. Meantime, if you notice any bugs or glitches contact us at bugbounty@fortunejack.com so if we confirm the issue is from our side you will be rewarded. Best of luck, everyone Regards, Natalie
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Good day, everyone! Hope you are doing well joksim299, Hello dear and thank you for the information. panjul07, Thank you for your interest once again. As the event is entirely made and organized by Endorphina I agree with joksim299 and suggest you check on the details here https://endorphina.com/2027iss-slot-promo But here is what I found out about the questions you have: 1. Unfortunately, there is no way to check on how many tickets you or others have, as this is a global event, but all the participants know that they get 1 ticket after every 50 spins. 2. Again, Endorphina is the one who holds the information about the event and what system is being used, thus we can not make it verifiable from OUR side. As of now, complete statistics are not yet available, but the winner list will be published on Endorphina's website shortly after the raffle is over. BlockEye
ninjabizHello, fellas:) good day to you! Thank you for reaching out to us about this matter. Yes, binary trading was removed couple of months ago to make it more refined, so it is not available at this time, but will be back shortly as we are already working on it. ninjabiz, thank you for your suggestion about disabling the page, it means a lot to us:) I will contact the needed team to work on it. Best of luck. |
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Hey FJ,
I just noticed about your new promotion "2017 ISS game raffle and I have few questions about the promo.
1. Is there any ways to check on how many tickets I have and how many total tickets distributed to all participants? So we can see how much is our winning percentage on the raffle.
2. What system will be used to make the draw? Is it verifiable? If no, then I think you should make it verifiable otherwise there will be many people saying the draw is not fair.
BR.
Hello, dear panjul07 Thank you for your interest. To get the detailed information about the questions you have asked I will need to confirm it with our great team, who have been working on the mentioned promo along with Endorphina . Kindly, stay tuned, I will get back to you in this same thread as soon as I have the answers. Best of luck, Natalie |
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Hello, everyone
Thank you for your interest, it means a lot to us.
This time, "iluvbitcoins" has been chosen as a member of our signature campaign.
There are no open spots anymore, but it is good to know about members who are interested in case we need new people in the nearest future.
Best of luck to you:)
Regards,
Natalie
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