I'm a scammer because you forgot you use 2fa?

I am sure you didn't. In fact if you just forgot that you use 2fa that is why you can't log in. You need to enter a 2fa code.


I am certain it hasn't because the hacker would be unable to enable 2fa because your email provider would block the confirmation. So the hacker would need your 2fa to log in and then they would be able to withdraw as well which they haven't.


I am thinking that I have explained many times to you that our social media channels are not for support work and the person running them can't help you. If you continue to spam them then you will get blocked.

I also told you that we are an anonymous site so providing ID is pointless and all that information could have been found in a hacked email account including the image of a passport and login credentials to websites and blogs etc.

Incorrect. The account does have 2fa enabled.


That's related to my 2fa question. If you have 2fa then you need a 2fa code if you are not withdrawing to the profile address.


I am now almost 100% certain it is not your account.

Yes, and Celcius only starting in 2017 so you must have had another wallet as we required a Bitcoin address at signup then.


You were adamant that it was exactly 475 and that number is far enough away from the real number that it can't be considered knowledge about the account.


I didn't ask for the last address I asked for the default withdrawal address you set in your profile which is not that.


My excuse is you haven't done anything that proves it is yours.


You have to answer my last question first. Did you enable 2fa on the account?

Sorry I misunderstood. He has stated that he only deposited from Celcius and I don't know how that service handles its withdrawals.
In the scenario that someone was locked out of another service and they had previously deposited from freebitco.in it would have been paid from 3LaNNTg87XjTtXAqs55WV5DyWASEZizCXZ or 329koRvovTyNnd4ADrpR2uJHzXxfvKxta5 so making another payment from those addresses only proves you have a freebitco.in account and not which one. So if Celcius pay all withdrawals from the same addresses it wouldn't help.

No. Again there is an email we send out whenever you make a deposit so anyone with access to that email would know the deposit address.

I have emailed Hostkarma who are responsible for the blacklisting service that free.fr are using to request removal.

@DavPassion

Can you tell me approximately when you created the account, what is the default withdrawal address you set in the profile and if you have enabled 2fa?

I need to be 100% certain.


it's still worth trying and sometimes it can work.


It is a policy because it's the only thing I can actually verify. Almost all the other information would be available to someone that has hacked an email. They would know the last withdrawal address because we send an email with the TxID at the time. They would know and possibly have also hacked all the blogs and social media accounts with referral link in. A new transaction wouldn't prove anything as it's after the fact.


It would have to be some piece of knowledge about the account that only the real owner could know.

You are missing the most important thing which means I am nowhere near 100% certain. He started off by saying he has 475 referrals and that's nowhere near the actual number.


It's also telling in another way. Someone who has forgotten their password comes and asks for help logging in. What's the objective of shouting and screaming scam if it isn't to pressure me into just giving them the account so they stop embarrassing us? When I combine that coming in their first post along with the number of referrals being completely wrong I'm starting off from a highly sceptical position.

Because our policy is that we require a Bitcoin signed message linked to the account as absolute proof and a lot the evidence you have given does not match the account.

I said it was your email provider's fault.



I have already suggested twice that you contact your email provider and ask them to stop bouncing our emails. I am not sure why you are so reluctant to do so.

Having looked at the email logs that is still being caused by your email provider. They are bouncing the emails which causes the server to wait and then retry. Occasionally they allow them through but the delay they caused means it is too late.

It's actually the other way around. We had a problem with the email service we use on Friday/Saturday and switched to our backup provider for transactional emails. It looks like free.fr are not blocking the IPs used on this service so they are now getting through. because there was a long outage there is now backlog which is causing them to arrive late and the link to have already expired.


I could add 2 bigger problems.

1) Attitude. I am far more likely to try and help someone who comes and asks for help than I am to help someone coming here accusing me of blocking their account and scamming them.

2) A large number of inconsistencies with the information he has provided about the account and reality. This makes me conclude that a phishing attempt from a hacked email is a higher probability than him forgetting his password.

We had an issue with the email service and have switched it to the backup so try again.

>>>>


So you are the liar.

I am happy that you will end this conversation because you don't acknowledge anything I tell you.

Your email provider is blocking emails from noreply@freebitco.in so you can't reset the password. The support emails come from another address that they don't block. That and the fact you don't know the password to that account are the cause of your problem.





Your email provider is blocking emails from noreply@freebitco.in so you can't reset the password. The support emails come from another address that they don't block. That and the fact you don't know the password to that account are the cause of your problem.


None of which satisfactorily proves ownership of the account.



No. You told me you could not sign a message.


That is all I ever asked for because it is the only proof of ownership I can except.


You think wrong. The password wasn't changed, you just don't know what it is.


I am not looking for excuses, I am looking for a Bitcoin signed message that proves ownership of an account before I can change email address because that is our policy to protect our customers from phishing.

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The things I never asked for because they are of no use.

Because it wasn't sent from noreply@freebitco.in which exactly what I told you above. Please learn to read.


I have only requested one piece of evidence that you have not provided.


I am in a different timezone to you and I don't answer emails whilst I am asleep.


Given your level of comprehension of what I have told you I wouldn't value your judgment on that.



Stop acting like an idiot and then I can stop taking you for one.


None of which proves anything


No. It is because you can't provide definitive proof it is yours.


How would I know or care as it is irrelevant?

We know that because you showed us the SMTP log showing your email provider is blocking noreply@freebitco.in where the password reset comes from not the support email address. I have already told you but you ignored that if you are unable to provide a Bitcoin signed message as proof of ownership another alternate path for you is to get your email provider to stop blocking the emails.

lol. You either forgot your password or you trying to phish someone's account.

Sign a message from the Bitcoin address in the profile or an address you previously deposited from requesting the email change. https://bitcointalk.org/index.php?topic=990345.0

That's the whole point of this discussion. His email provider is blocking freebitco.in emails.


lol. So why haven't Satoshi's private keys been stolen? There's over 1 million Bitcoin up for grabs there.


We respect our customers' privacy and don't collect data on them


If they had their cookies they would still be logged in.


So you didn't read the thread where it is obvious the problem they have is they don't know the password to this account and can't prove it is theirs.

Yes. One more step he could take is to persuade his email provider to stop bouncing our emails.

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That doesn't prove he didn't just hack an email and has found it is linked to a freebitco.in account. Bitcoin signed messages are the only secure way to prove ownership.