They tell me, the last ticket could have vanished again. Because this seems to happen often, I decide to create a ticket once every day.

Yesterday they wanted me to enter a PIN the first time for logging into OkPay. Fortunately the creation of the first PIN list went quick and smooth. But nevertheless the money has not yet reached my wallet, and I have no answer on my last ticket three days before.

I talked to user okpay to help me again, I wished to use it anyhow. If this doesn't help, I will call OkPay for sending my money back, and will not use it anymore.

No money deposited yet, an no reply on my newest ticket, waiting on up to weekend.

I see it the same. And so we do another loop.

At 1. of Dec. morning they told via email: Your account verification is completed
And then there is a list of the advantages now, but I'm out of the money.

At 1. of Dec. evening I triggered another support-ticket, in which I told again to please deposit my money. I appended the wire transfer receipt as a pdf.

At 2. of Dec. I got the answer via email:
Hello,
Thank you for contacting OKPAY Support!
Your account is verified. Thank you.
Best regards,
OKPAY Team

No money yet. Hey, you guys at OkPay. Can you read?

And now, the next loop. Next Ticket. I'm angry.

I use intersango and never had a problem with them. But it is not possible to withdraw money to paxum. Therefore I need OkPay.

I' verified sucessfully, that's great. Now I go on to the next step, my money is not yet deposited.

Good idea, worked well. Have uploaded a copy of my drivers license to OkPay now. Unfortunately there is not the full address. Only the name of the city is printed, no street. Will see, if it is enough for them.

I have got another standard email answer now:

"The document type you provided (or electronic document) is not suitable to verify your Address"

After all, they recognized the home addresses are equal. That gives me hope.

There are two open verification steps of mine:
1. Proof of Identity
2. Proof of Address

For Proof of Identity I have uploaded the copy of my identity card. That could be verfied for itself, without the home address, but they do not. Why?

I have uploaded an account statement now, and in a few days I will upload my drivers licence (have no scanner here). Will come back soon.

I pressed the button "Request Verification" on 25. of Sept., and indeed they checked my address. I got their answer on 28. of Sept.:

"Address information in your OKPAY account profile does not correspond to the documents you uploaded"

Fact is, that my home address is entered correctly in the "profile -> account -> addresses" in the OkPay portal since I have registered, and is the same as on my identity card. I told them at once, but they again do not answer me on my email reply.

Seems, they cannot distinguish between my home address, my place of birth, and the place of issue of my identity card.

Yet I do not have any answer about my 998 Euro, which I transfered to them.

I have pressed the "Request Verification" button any more now, but anyhow the service is one of the poorest I ever have seen. Hope it will not become a scam.

Seems wire transfer needs verification now. I'm working on verification with help from user okpay. Thanks for that. Will hopefully solve my problem. Will message the result later.

Thanks, I try. But I have not found any hint, that diposits are limited in dependance of the verification. And if it should, they could answer me.

I'm from Germany. I first transfered money to my TradeHill account with SEPA transfer. Since they disabled this way, I tried OkPay.

I transfered 20,87 Euro from my german bank account to my OkPay account at 31. of October. After a few days the money reached my account in OkPay successfully.

So, I started a new money transfer the same way as before, but with a rather large amount of 998,00 Euro, at 9. of November. It didn't reach my OkPay account up to now.

After about 7 days I wrote the first support message to OkPay, after about 9 days the second, and after about 2 weeks the third. No answer by OkPay up to now on any of this messages.

The comment field (for reference) was correctly filled in. The email support works, because I got an answer to a question to currency exchange.

The account is not yet verified. But I have uploaded my copy of my identity card some weeks ago. So they know me, but they do not verify me.

The last message of them, with regard to my verification, was on 15. of November:
Thank you for contacting OKPAY support!
Your account will be reviewed soon,
Thanks

I'm angry about this behavior. Who can help?