Yes I think so, I emailed them a copy of the receipt, so they know how much it cost me to send it back.
I will call them next week again, to clarify things.

But I am only two days into this, I don't know yet how bitmine will react. They said a few things on the phone, but I don't know what will happen next week.

I will keep you updated.

If your device is broken, or a module, immediately make photos of it and send the module back to bitmine, you have 1 year guarantee.
If only a module is broken, just send the module.

My broken device has obviously had damage because it was mishandled in transport, it looks like it fell exactly on a corner from a large enough height, so the whole device is somewhat deformed:

Yes, they have.

In most cases they will do that.

The only exception where you don't get the CPP delivered with your order, is when they owe you so many moduls that they have to send you additional devices.
(Or when your device is already fully populated, for example a 1 TH Coindesk. If they owe you 50% CPP on that 1 TH Coindesk, you will recieve an additional 600 Ghs Coindesk sometime later (but not necessarily))

But aslong as the moduls can be packed into the same device you recieve them with your order, the same time.

See their CPP: http://bitmine.ch/?page_id=850

Last Question/Answer:


So what this means is, that the customers who ordered fully populated devices do not recieve preferential treatment.

Thanks!

Well, mining with 50% of what I ordered... I feel like half-paralyzed...
Damn, why was I the guy to recieve a damaged device???

Imagine that I am located in switzerland too, like bitmine. So a very short transport distance..
But still the device gets damaged.
Freaking hilarious. 

A reason more to finally get myself a car... these days you can't trust anyone with fragile deliveries. 

UPDATE about my two 800 Ghs Coindesk devices that I recieved two days ago:

One of them works fine, the other was damaged and I had to send it back. FedEx messed something up... must have fallen down badly, some connectors and the red thingy that connects the moduls have been damaged.



But that's not bitmine's fault (they have packaged the device securely enough), so I am now waiting for them to resolve this problem quickly. I will keep you updated.

First device working can be seen here: http://eligius.st/~wizkid057/newstats/userstats.php/16bWt62xq5rmQuGscq7L7GuZfYmZkkvN5x

About the second device (the damaged one) I sent it back immediately, and I was told by bitmine that I should recieve a new one already at monday/tuesday.


I hope so, I will keep you updated once I recieve the second device so I can start a complete review.

Let's see how bitmine handles this. Also should they now have additional delays, I wonder if the CPP is reinstated for the damaged device. Bitmine didn't want to give me a clear answer on that yet.

Anyway: I am happy with my working device, it's by far not as loud as I feared, and it takes about 1 Watt per Gh to run. That's cool.

It has nothing to do with bitmine, but with human psychology.

You wait endlessly for something, and when you finally get it, your mind changes. Your daily routine changes (not complaining anymore, but watching the mining process)... it's just human nature. :-)

Bitmine could have fucked this up massively, not delivering anything, goxing us all, etc... I think many people are just happy that they got something back.

stats are down again?  

EDIT: UP Again.

Finally it works again, thank you mister wizkid

Also, if an attackable website for stats is a problem, I wouldn't mind recieving an email every few hours with a summary about where my miner stands.

Yes, good services should cost money. I would be willing to chip in something

Ok,  I hoped that this would be the case.

I have the same problem.

God knows. I took my BTC out of vircurex... I still keep some DOGE there.

But the LTC I keep there are still frozen, and I have to wait for Vircurex to "release" them. I can't withdraw them.

So yes... it's a little bit of a dangerous game...

If everybody withdraws their money now then it will a very fast demise for vircurex.
Since not having enough currency in the exchange is what caused those problems in the first place.
So it will become only worse if people panic now.

I think Vircurex has run very stable in the last year. But if they can't keep their shit together they must go, like Mt.Gox. 

Freemarket rules!

Nono, the CPP is already in the shipment. See my second post.

Oh, one minute later I recieved an email by antonio where the amount of moduls in the package is clearly mentioned.

So I assume that's what I will get then. (Although the amount of moduls antonio mentiones, is not the same amount that another support guy told me last week)

Well let's see what the surprise package holds for me.

Look forward to extensive review pics and videos, guys.

I just recieved an automated email that my order from nov 2013 is now completed.

The email does not explicitely mention how many hash I will recieve, the CPP is not implemented, so I guess I will find out when I open the package.
I assume 40%.

I wonder how long it will take before the package arrives. I expect it this monday.

 I will keep you updated.

Thank you very much.

So if the turbomode gives you 25% more hash, but 7-9% errors... that would mean you get about 15% added hash?

How much is the watt with and without turbo?

Can you explain what possibilities there are to set the TURBO mode.

Can you gradualy increase the value?

Can you for example say: I want 5% TURBO... or is it only at a fixed rate of X amount... (whatever that is)

Those basta**s.

So did they give you some money back as compensation for you not recieving a full 1500 Watt PSU?
Or how did they justify this?

How else can a device that is supposed to be updatable with additional moduls run?
The idea that was sold to us was that later we could just buy additional moduls, WITHOUT having to change the PSU too every time.
So this is now another lie to add to the long list of bitmine lies. Wonderful.

Wow, bitmine, if you really didn't give this guy a compensation...then this is really low.

Please do so.
Please understand that we need your customer feedback, because strangely enough bitmine will not provide us more information than they absolutely have to.

Ofcourse not. The next gen devices they will only use for themselves.
They made enough money and expertise on our backs.

They don't need us anymore.

Also I can't imagine what they will do to gain customer confidence back, after all this.