We appreciate all your inputs. Would like to answer the question regarding why we would allow a user to keep betting after the system detected it to be multi-accounting. No, we don't allow them to continue betting.

As for the detection, some users immediately get detected after registration, others after one or two bets, and some even days but, you will be detected. There are multiple data points used by the system to make this determination. However, the system will not act in the event there is not enough data to make a decision. In cases like this, the risk management team receives a notification to manually review the user's activities using other tools to make a determination. In the screenshot above, you will see one user is in a review.


 Regarding KYC, we stated we will only ask for this in some rare cases. [Fraudulent user and other reasons outside our purview]. If you note, even though we detected two other accounts previously from the same user, we did not ask for KYC. We try not to! We only asked after 4 accounts have been linked to the same person. Note, he is the first user we asked to provide KYC documentation out of thousands.
 We will not outright ask for it. As stated, if you are a regular player doing regular things. This should not be your concern but, if your aim is to cheat, you should be concerned.


 With respect to the posted image, users' privacy is crucial to us, and we do everything possible to protect our user's privacy. We have KYC information from the user making the accusation which would give a better perspective of the ongoing situation but, for privacy reasons, we did not share that image.
 However, the second image was clearly not of the user and censored personal information in the image before sharing it. The goal of that image was to give the reader a broad view of the subject. In hindsight, we shouldn't have shared it.


 Here at Betnomi. We do not make unilateral decisions regarding fraudulent users, and other illegal activities by the users. Our team of security experts works with and receives updates from international organizations such as the Federbet to determine match-fixing, etc. When a determination is made, it is always based on solid and verifiable evidence and not on conjecture.

 Ie. morning update regarding Uefa European Championship U21 (Kosovo – Albania) match being fixed.

 @gadado This is an example of cheating on sportsbook just from yesterday. In events like this, users that are found to consistently bet on fixed matches receive a bet limit on their account and the real rule breaker is creating new accounts to get a bigger limit.

@All, regarding deposit, withdrawal, and transaction fees, we are really taking this feedback seriously. We understand the excitement can be lost when deposits are taking forever to confirm.
Originally intended to use a short cut to solve this problem by implementing our own nodes to make the process a little faster which could take a week or two to set up but after further analysis, we determined the associated risk and improvements not worth it. As such, we decided to build a full-scale payment service just like bitpay but we more flexibility where we can use various methods to make deposits near-instant without waiting for confirmation. Ie, We measure network confidence by comparing the transaction fee with the average transaction fee and if the system determines the transaction will be confirmed, we will credit the user without waiting for the transaction confirmation. 

Currently, our developers are actively working on fixing bugs and adding new features plus new website design improvements so this deposit/ withdrawal upgrade will take a while but will surely be done.
In the meantime, we asked you to remain patient and be confident your feedbacks are being taken into consideration. We appreciate it. 

As promised, here is our explanation with supporting evidence disputing the accusation made by the user above.

Our platform is very advance with very robust security on several layers and risk control mechanisms.
There are two AI systems in place one is for market making/ trading and the other is for risk management and on top of that,
we have a team of risk managers with several years of risk management experience.
Some users think they can bypass our system by creating a new account with new information and a new IP/ user agent information.
This is very wrong! Our system uses over 24 data points to detect multi-accounting and other fraudulent user activities.


We wish we could share detailed information regarding the data collected showing without a doubt this is the same user creating multiple accounts.
But revealing some of this information can help some users better strategize to bypass the system altogether.

On 2020-10-11 user: ram**** created an account made a $1,498.43 deposit.
Executed a specific bet and withdrew $4,462.00 after this action, our risk system automatically reduced the limit of this user.


On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.


On 2020-10-26 user: bri****  created an account, made a total of $1,539.99 deposit, and made a withdrawal request of $3,000.00.
This request was approved on our end but was flagged by the risk management team so the withdrawal did not process.
We noticed the withdrawal was in a pending state for a while and assumed an issue with our wallet processor or the ETH network.
(We missed the notification from our risk management team as this was on a night shift // our bad)

The withdrawal was dropped from the system by the risk management team.
This user then requested $5,797.00 which we explained could not process as 3000$ from this amount was already approved and
would be sent by our wallet provider if the issue got resolved.
(Still, no notification received from risk management regarding their actions at this point).

To avoid delays, (we know you hate it lol) we offered to clear up his remaining balance which was $2,797 and that was paid.
Soon after this payment, risk management reached out to us asking why we approved payments for a user while he has been flagged (which of course we were not aware of).
While all these were going on, another account was being created.


2020-11-05 which is a day after we disabled the ability of bri**** to make withdrawals.
A new account user: irr**** was created. Made a deposit of $598.76 and got flagged by our risk management system.
This user made a withdrawal request of $1,107.00 as soon as his limits were reduced by the system.
The withdrawal request of course was rejected by us.


As this was becoming too consistent, we decided to request KYC as our last resort. (We hate to do it)
All of these users ignored the request for KYC except bri**** and irr**** which are the only accounts with funds.
bri**** did provide the documents but irr**** provided documents of his mother or grandmother (we presumed).
because they are the same person. (It's a shame you use an innocent person for this)

Note: irr**** Never responded again and these were some of the nonsense we received.

[Deleted]


Funny enough, we have only 6 users from Belarus, and 2 of these users are from our signature campaign and the remaining 4 are the same person with 4 accounts.
Just happened one of these is a 57-year-old woman in a crypto casino doing the same exact thing the only three other users from her country are doing. Hard to miss *_*

Sample of player categorization by our automated risk management system. We will catch you if you cheat




As far as allegations of banning users with large winnings (which of course is silly),
this is a screenshot shared by one of our users in the telegram group of his winnings today.




We are here to run an honest, transparent, and sincere business but, we will not allow anyone to leverage our fairness and generosity and abuse our platform.
We will Never Scam or cheat anyone for any reason or whatsoever!.
Almost never ban any user because our risk management system is very advance and we trust it to implement countermeasures against risky activities.
However, we will unapologetically ban you in the event you create multiple accounts for any reason. First set of rules under our ANN.

Thank you all for taking the time to read this explanation.


Regards,

Betnomi.

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

This is due to network connectivity issue. Kindly reload the page and you should be fine.
But if the issue persist, kindly let us know and we will look into it.

Good question @Steamtyme. The buddy transfer is possible between users who have the same currencies. Ie, if a users is using USD as their currency, they can receive transfers from any other user using USD as their currency and same applies to all other currencies. As for changing/ switching between currencies, that is not possible at this time. The selected currency at the time of registration by the user remains their currency.

We understand the urge/ need to have the KYC clause removed from our terms and conditions but unfortunately, for legal and regulatory reasons, we are unable to do that at this time. All we can do is, make clear we will not require an average player to under go the KYC process. Unless we determine the player to be a fraudulent player or reasons outside our purview. Other than these circumstances,  KYC should not be of a concern as a crypto user on our platform. If this is not enough, we are not sure what will be.

We have received a lot of very useful feedbacks over the last few weeks. Be assured, we are going through every single one of them and will implement the changes we deem  necessary. By the end of the week or early next week, we should have our new website with improved design, new features, updates and patches online.

Also, everyone that is asking about bonuses and promotions, starting next week, a lot of amazing bonuses will become available.


Thank you all for the support, we really appreciate it and kindly keep the feedbacks coming.  *_*

Congratulations to you all, great picks. Everyone has been credited to their Betnomi account.  @nelson4lov  you got us to watch the man city vs liverpool match

Wish you all good luck and hope to see someone grab that 1 BTC price next week.

We have been here for at least 8 months. We never asked anyone for KYC and on multiple occasions clarified our position on the issue but still, a handful of people (the same people) repeatedly throw around the same stuff even though it has been addressed several times. Our understanding is, there are some people who have just one goal, to spread false information, promote distrust and take down Casino projects/ companies. Whatever it maybe, we wish them good luck. To anyone who has a legitimate concern about the KYC issue, take our words for it. You will not be required to provide any such documents.

Thank you.

@gadado You seem to think you are smarter than everyone here. You insinuated the exact same thing days ago which we explained. Again, today, you made yourself a cheerleader on the issue.  KYC is for a specific reason which clearly you don't understand!

As clearly stated, by electronic payment methods (Skrill, credit or debit card, etc.). These are traditional payment systems and of course, have a much stricter regulation requirement compared to cryptocurrencies. These payment methods are already integrated into our platform and we have the option and capability to activate/enable it at any time with a click of a button. For these reasons, we made the ToS in a way to be all-inclusive. We currently do not have any of the traditional payment methods enabled, for this reason, the KYC is not a necessity. They are our terms and conditions, we understand what they mean, don't tell us what you think they mean. You are free to ask for a clarification which we already provided but, you don't get to tell us what is what.

On the subject of KYC, our terms and conditions clearly state we have the right to request any user to provide KYC related documents. The terms and conditions are binding and are for legal and regulatory reasons. The general rule of thumb is, we will not outright ask for KYC documentation from any user unless there are some issues with the user for example, when our security system flags a user for multi-accounting, bonus and promotions abuse, hacking and or attempted hacking: or when other system anomalies are detected.
Or in the event of a court order or such request from the gaming authorities, (which almost never happens). Outside of these or similar circumstances, we will not ask anyone for KYC.

A summary of the above statement. If you are an average, regular player, KYC should not be an issue or a concern for you when using our platform. If you are a malicious and fraudulent player, then it should be. Hopefully, this is enough to clear the KYC question.

Terms and conditions: We are unable to arbitrarily change our terms and conditions without the consultation, review, and approval by the Curacao Gaming Commission.

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About the result of the US election, the outcome will be based on the results from the US electoral commission or a ruling from the US supreme courts. Our traders are actively monitoring the situation.  As far as cashback is concerned, these should be applied automatically to all losing bets within 24 hours of the bet settlements.

Yes, that is due to the internet connection speed. A higher speed should work just fine. Tor is generally slow and a VPN should be enough to get the job done unless you have other reasons why you want to specifically use Tor.

Our last post specifically addressed the limit issue and added some more clarification. You just somehow pretended you didn't see that lol. We have 2 negative trust not 4 and only reason for that is those users are no longer active in the forum to reverse their actions which of course was an error in judgment.  We are glad you are unable to deny you are an alt of "game protect" more tags should be coming your way soon.  You have no idea what you are talking about and that's evident by the reference on your negative trust. Its unfortunate serious people with a life has to deal with you.