I think it means that some of the 31 replaced ceased to be eligible this month. So more people were replaced than missed out.

It was banned along with 21 of your other accounts.


Nothing will be returned because you forfeited it by trying to cheat and steal from us.

---

Lol. Gormless twat hasn't got any comeback to my explanation of why he is wrong and just repeats his dumbass claims.

Both of these aren't bugs, it's just caching. Sometimes you need to do a hard refresh for the EARN BTC page to update. The betting page cache is updated hourly but your balance is real time.



That's one of the reasons I implemented a system that only sends withdrawal requests to be manually reviewed rather than simply banning accounts. I need to look at all the evidence and only ban when I'm 100% certain of abuse.


Other faucet services simply decided to abandon the forum and lock their threads. There's no way to stop angry thieves spamming. It's just a choice of answering them or ignoring them.


We.ve tried all these things before but all it achieves is telling the botters immediately what they have to do to get away with it. Block certain VPNs and they just find other ones to use. Block them for doing 17 rolls every day and they just do 16 from more accounts. The way to combat them is to use a shadowbanning system. The accounts get flagged as bad but because they don't know that they spend months getting enough to withdraw.  Then when they get banned they have to guess what they did wrong and spend months trying again before they can find out if they were right. Blocking them immediately makes it too easy for them to experiment.

The objective is to reduce losses due to theft. If that results in the noise level here going up a bit because they are frustrated at losing so much time and effort then so be it.

That's the problem. You are your referrals and you were abusing the service and got banned. You already know this because I have told you via PM. I explained to you that all your accounts have the same digital fingerprint meaning that you accessed all of the accounts using the same instance of the same program on the same device in contravention of our ToS.

You replied:
"Regarding "the same digital fingerprint". This is not correct as far as I understood the meaning of it. I and my referrals have bought 12 used smartphones Xiaomi of the same model at discount store and using them just to work for our goal. Those smartphones are of the same model. They was cheap enough when we bought them."

So I then explained to you that the fingerprint includes things that are unique to each device like serial numbers and MAC addresses. You are not going to get a different answer posting here to what I have already told you.



I look forward to you going away and not abusing our free giveaways again. You are not going to get a refund of the money you spent funding abusive accounts to unlock privileges that made it easier for you to cheat and steal from us. If everyone took 12 times what they were entitled to for free we couldn't pay it all. What you have lost will go to pay honest people who only have one account.

---

If someone can't keep the keys to their Bitcoin wallet secure then there's nothing anyone running a non-KYC Bitcoin site can do to secure their accounts for them.

---

I only accept Bitcoin signed messages because we are an anonymous to use site. That means proving anything about your identity is completely useless to us. I only need proof of actually funding the account. Even the dumbest fuck on the planet (you) will understand that eventually.

You stopped replying because you lost the argument. I pulled apart every piece of your argument and demonstrated that if I did what you suggest I would be in danger of handing accounts over to hackers. You are never going to intimidate me into doing the wrong thing by posting bullshit about us in this thread.


So now you are trying to pick another argument to deflect from that. You continue your habit of talking about things of which you know nothing. I've been on the forum since 2013 and I'm more than capable of writing posts that other people value. So if I had time to waste running alt accounts they wouldn't be meritless Newbie accounts like yours.

I don't need any help from other accounts to make you look stupid. You do that all on your own.

You unsubscribed from all emails so we couldn't send the password reset. I have resubscribed you so you should try again.

---

I don't handle social media so this is only a guess. Does facebook block all referral links? You could try sending a PM to freebitco.in PR.

You can take an educated guess from your user ID or if you want to know for sure PM it to me and I'll look it up.

How can I be sure what you are asking?


I only ever ban accounts for violating our Terms of Service. This account is not banned.


So I have no idea why you can't just log in.

You originally said you were having problems accessing your email account. If you are having problems with emails getting blocked by Hotmail you will have to contact them about it.


Nothing is blocked or can be blocked on your freebitco.in account.

[/quote]
Are you going to eat up the money in my account?
[/quote]

No. It is going to sit there in the balance until you log in again.

Because you said you have lost access to your email account.

I'm taking it as sarcasm aimed at Golgoth for using 2 years out of date criticism of another campaign.

Every example you give is useless. I answered the one example you gave in that post. I also note that you don't even admit that you were completely wrong in that example. You have just told me that I should accept evidence that anyone with a primitive understanding of how web browsers work could fake up in 5 minutes and then you still expect to be taken seriously.


We value our customers' privacy and don't log anything other than the last IP used. If the account has already been hacked that will be the hacker's IP.


We value our customers' privacy and don't log anything other than the last fingerprint used. If the account has already been hacked that will be the hacker's fingerprint.


If the account has already been hacked that will be the hacker's location.


If the account has already been hacked the hacker will have access to that information.


If the account has already been hacked the hacker will have access to that information.


There is no point in asking any of that because none of it verifies who was the ORIGINAL owner of the account. In situations like this, it is quite common for someone that gets their email hacked and it is used to access their freebitco.in account. The original owner sees what's going on and is able to lock the hacker out of both. Then the hacker will have gained all the knowledge above and use that to try and phish the account from me.

I have had inactive customers that were unaware their account had been more than 2 years ago and someone else had been using it to collect their referral commissions and play. They were able to get their account back by proving they owned addresses they deposited from 6 years ago. I am not going to rely on anything you suggest above because it proves absolutely about nothing who is the original owner.

tn00739338 said that their email account had been banned. What if tn00739338 hacked that email and used it to access the freebitco.in account? Then Hotmail locked that email because it was hacked. All of your suggestions are telling me to just believe the last person to access that account. I'm not putting myself in the situation where I'm making a judgment call, like you are, about whether I believe them or not. I'm insisting on real proof of original ownership.


No. You are definitely talking about yourself here. However many times I explain to you that all the things you keep telling me I should do would put our customers at risk of phishing and ruin our reputation you just keep repeating them.


The first job wetsuit gave me was just to be forum representative. I used to come here and defend the site just because I liked it. When some numbskull like you came along and refused to accept that they are wrong I took the piss out of them and encouraged them to make even more of a fool of themselves just like you are doing now. My knowledge and ability to win the argument every time and show up the twat attacking us by making it obvious to anyone reading it that they haven't got a clue what they are talking about is what got me the job.

I got promoted to support because wetsuit saw that I have a good understanding of the business and how it works from suggestions I gave him and opinions I gave on his ideas. He also appreciated that I have many years of experience of high level IT support in the investment banking industry. The skills required to deal with awkward customers on the trading floors of the City of London and Wall Street are very similar to those required at a casino. Rule one is never to take shit from anyone. This isn't MacDonalds where staff have to smile at obnoxious customers. In these types of businesses, you earn respect from the people who matter by standing up for yourself. Nobody is ever going to bully me into handing over an account without the 100% proof that only a Bitcoin signed message can provide. That's why I'm trusted to do this job and you never would be.

---

The answer hasn't changed. A Bitcoin signed message from an address previously linked to the account is the only form of proof of ownership that can be verified with 100% certanty.


I hope that you will learn from your mistakes and take the appropriate measures to secure your accounts in the future. If you don't enable 2fa and then lose access to your email you will lock yourself out of your account. If you don't use your own Bitcoin wallet to deposit from or set as your address in your profile you'll have no way of recovering from those errors.

You have a major comprehension deficiency. What I said is that I have experience and knowledge of this subject where you have none.


I recommended that all of our customers use 2fa because in the event of them losing access to their email account they will be able to change their email. You decided you knew better and contradicted me.


I asked for the only thing that I can verify with 100% certainty that hasn't been faked. Have you ever heard of something called a browser console? If you knew how to use one you could make any website in the world display anything you want. You could even make a video of it to fool people. Yet again you have demonstrated that you don't even have the most basic understanding about this to make any judgment about how I should do my job.


Yes. When you combine that with failing to enable 2fa, failing to set a recovery phone number, failing to set your default withdrawal address to your own wallet and then getting your email account banned it results in you locking yourself out of your account.


Everyone has the right to express their views as much as I have a right to reply point out why they are wrong. When someone doesn't agree and just starts posting large red font it shows they think they can win an argument by shouting louder than the other person. I'm going to point that they are immature twat to them.
When some gormless idiot comes here and criticises what I'm doing then defending myself and our site is being "triggered". I'm not trying to stop you, I'm just rebutting your pathetic and misguided opinions. You'll stop of your own accord eventually. Probably because you just get bored of wasting your time repeating the same failed arguments. You might even have half a brain cell and be able to work out why you are wrong, but that is unlikely. I'll still be here every day correcting any nonsense that's posted here because that's part of my job.


I have already demonstrated to you that this has nothing to do with language difficulty. The rest of that shows yet again how clueless you are to this business.

No. Lottery tickets and reward points are a free bonus on top of the free roll prize so we give you the option to choose there. In WoF winning lottery tickets is part of the game.



No. Taking lottery tickets out would reduce the lottery prize pool.

That's because you have a habit of making judgments about things you don't know about.


Because I was talking to you and you have the delusion that using 2fa on YOUR Gmail account will secure your other accounts.


All he could send me from that account is a screenshot of an alleged transaction. We are not a KYC site so we don't know any personal information about the original owner. That's why we need proof in a different form than a KYC site would.


I'm waiting for the real owner to either authorise his login from his email account (that this person doesn't have access to now) or someone to provide a Bitcoin signed message from an address previously linked to the account.



Your use of juvenile BBcode formatting is nobodies fault but your own. I'm not listening because what you say is bollox. Highlighting it just makes you look like you're desperate for someone to take notice of you.


I'm making fun of you because you are being an idiot. You can't understand that having this procedure in place to protect our high rollers accounts is one of the many things that has contributed to our success over the last 8 years. Some customers deposit and gable with millions of dollars. Some of them have sought reassurance from me that their accounts are safe from phishing. When I explain our policies they are happy.
I'm not listening to you because you are completely clueless on the subject. The level of arrogance you have to think you can tell me how we should do things is astounding.
I'm not going to listen to you because you have zero experience or knowledge of the subject.


This policy was first implemented by wetsuit when he opened the site in 2013. He asked me to continue implementing it when he promoted me from forum representative to support just over 3 years ago. Since then I have been dealing with this kind of thing every single day. The experience of doing that makes me 100% certain that wesuit has got this policy right. Using large red fonts doesn't add any weight to your arguments it just makes you look like an ignorant prick.

tl;dr There's nothing you can say that will convince me that wetsuit has been doing this all wrong for the last 8 years.

We put the bets up weekly so while it's only a couple of games getting postponed I'll keep just refunding those ones. If the whole league gets shut down again then I'll stop.

It's not true. Having knowledge gained from hacking someone's email account isn't equivalent to being able to provide a Bitcoin signed message. I don't hand over accounts to anyone who asks just because they can demonstrate a little knowledge of an accounts history and can produce a photoshop of an exchange statement. I need something that I'm 100% certain isn't faked. I can verify that with a Bitcoin signed message from an address previously linked to the account and nothing else.
I don't benefit from funds in that account because they have to remain there waiting for the real owner to come back.

---

Don't worry about idiots like this. I have already answered all his complaints but rather than actually try to understand the reasons we protect our customers from phishing in this way he just repeats himself. There is no reasoning with someone who refuses to listen.

---

That's funny. Your idea of being done with this conversation is to switch to kindergarten mode with large coloured fonts. What happened? Does your nappy need changing and you are desperate for some attention? I'm not going to waste my time answering that infantile tirade because it's clear to anyone with any basic knowledge that I've already explained it in full.

This procedure has been in place since 2013 and it isn't going to change because of some needy idiot who can't understand it spamming the thread in red.

This is worth repeating:

I'll prioritse keeping my high rollers' happy by ensuring their accounts are secure over dimwits who don't even use 2fa or a Bitcoin wallet every time.

I've already refunded it. If there is a chance the game is just postponed for a few days I'll hold them open but this is likely to be a long postponement.

Yes. I have already told you that many times. Asking again isn't going to change the answer.

You unsubscribed from all our emails so we couldn't send the password reset. I have resubscribed you so please try again.

---

That's only because you have completely ignored that I explained to you that the purpose of the policy is to protect accounts against phishing.


That's shows failure to comprehend Bitcoin 101. What I actually said was that all that information is available simply by hacking someone's email. Using your own wallet and 2fa puts you in control of your own security which is vastly preferable than relying on a third party.


When you post that using a strong password is enough and using Gmail as a central point of failure in your security in my thread it will be taken as advice by people reading it. I feel I have a duty to point out to anyone reading my thread quite how stupid that advice is.


It is nothing to do with the age or rank of your account. Your post history is mainly in faucet threads and the content of those posts I take as an indication that you don't have the experience or knowledge required to pontificate about what security procedures are best for someone supporting a casino or their customers to employ. You simply don't have the information available to you to decide whether I should prioritise securing ALL my customers' accounts against phishing over the few people who are as negligent in taking precautions as yourself.


Yes. Simultaneously to dealing with this someone else PM'd me and was very happy to recover their account with over 2 BTC in it. Fortunately, people with large balances like that understand the basics of Bitcoin and use their own wallets to store their coins and only use exchanges to exchange currencies.


A translator will give the same translation every time so posting the same answer again isn't helping anyone. This was nothing to do with language. The person simply refused to accept the answers.

Edit:

Do you see what I mean yet? You can't seriously tell me that it is a language barrier or I haven't already told him that he can't prove the account is his so I can't give it to him enough times already. He just refuses to accept the facts.


Thank goodness for that. Now you can stop making a fool of yourself.


Edit 2:

Support email I've just dealt with:

Follow up email:

They figured out that because they were using 2fa they could simply change the email on their profile page so they hadn't put themselves at risk of losing access to the account because of Google's actions in banning them from Gmail.