What do you mean when you say that your stake was not returned in full? I'm asking because they said it was and that you already withdrew it.
So, your bet was 10 mBTC, your bet was cancelled and you were given back the 10 mBTC, right? 10 mBTC is just a placeholder, I don't know how big your bet was.
- Got it right.  Haha I see you also got jokes now is that right? Why don't you explain to him the full story of what ACTUALLY happened instead of trying to crack jokes around like an innocent fool? Oh wait, no need - I already did the heavy lifting for you. I love how you just ignore all my messages that prove how you're clearly in the wrong, but look for any opportunity to pretend like you're such an innocent angel trying to do the right thing! And what do you know? You can reply right away too? Wow, what a surprise! - All the mandatory actions, data and proofs can be accessed here along with the thread you made. Don't chop the information we provided into pieces as it misleads the community. |
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What do you mean when you say that your stake was not returned in full? I'm asking because they said it was and that you already withdrew it.
So, your bet was 10 mBTC, your bet was cancelled and you were given back the 10 mBTC, right? 10 mBTC is just a placeholder, I don't know how big your bet was.
- Got it right. |
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so I've been on this website for just over 3 months now and feel comfortable giving an honest review.
I'm mostly betting on sports but recently also played some slots and got 127 status points currently (Tesla), having placed over 200 sports bets for 1.5 BTC roughly.
Positive:
++++ absolutely BEST odds in the industry on certain markets and sports (NFL/NCAAF/Tennis sides and totals have 1.95 to 1.96 sides)
+++ offer large amounts of alternate spreads and totals in a variety of sports
+++ no withdrawal fees (others charge 0.5 mBTC or more) / fast withdrawals
++ active discord with freebets and challenges
++ very good bonuses and promotions for active players
++ large amount of markets/leagues available
++ No KYC (only phone+email needed)
++ Changing/Swiching out bets in parlays allowed
+ Partial-Cashout possible
Neutral/Negative:
+- reload feature useless for Sports bettors (same goes for first time deposit bonuses, but great for Casino players)
+- no player props, teasers (hope they get added soon)
-- (very annoying one) all sportsbook bets are handled in BTC. so even if you deposit ETH and bet in ETH, the winnings become BTC
- slightly below average odds on NBA, Soccer, MMA (-111 NBA / -115 soccer sides)
- poor cashout rate compared to other sites (93% it looks like right after you place a bet)
- somewhat poor/uninformed live support
Overall I would HIGHLY recommend sports bettors to give fortunejack a chance.
It is in my opinion by far the best crypto sportsbook you can find (took me a while to find this site tbh)
9/10 rating as the negatives are easily trumped by the first 3 positives.
- Hey dre, thanks for showing some love. Always here to support the community members, listen to their feedback and improve the overall gambling experience. |
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Still a few more weeks to the Fortune JackMate UCL side competition, I'm hoping some of the frontrunners forget about it when it all comes back;) I'll be happy if Barca pushes through to win it in either case!
Will FJ be doing anymore of their CL or EPL sports promos like they did last season? I liked the 2+2 or 4+1 freebet thing, really loved that;)
- We're firing things up for the return of the Jackmate, will be announcing details over here soon. As for EPL and CL promos, we do have some campaigns scheduled - no matter what we will be offering a bunch of challenges to the community members. - Tornike |
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I thought they had already come up with an explanation?
Their "explanation" doesn't make any sense, and after I responded back to their latest "explanation" addressing all the points they made about their reasoning, they haven't replied back to me since after over a week. Just read a few posts above to see my response to their explanation to see exactly what I mean. - Hey @EpicChamp, the reply from our end was sent according to the proofs you provided. I think there's nothing to be discussed here furthermore, as everything was executed according to the Terms and Conditions. Not to speak, you taking your deposit in full amount back. The decision is final and we kindly ask you not to continue spamming the thread as it is against the forum's policy. |
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MIAMI GARAGE UPDATES: here we're showcasing a monthly result of one of our community members. accumulating approximately 0.41 BTC as a monthly cashback. don't miss out the opportunity of collecting a bunch of rewards, all by just playing at FortuneJack - even a single bet counts. - Tornike @FJ how much is that user wagering to earn that huge Cashback, and is he only wagering on dice to get such massive cash backs or is he’s playing on other games too. Lastly is it possible for you to share some more statistics about his bets, as all could learn a trick or two from his bets. - Hey @Juggy777, The number of status points varies, depending on how much you win or lose. One thing is sure, this particular member most probably owns YACHT or a LAMBO. Tiers include 7-10% cashback along with decent reload bonuses. To calculate points precisely, feel free to head over to the calculator section of the Miami Garage.  |
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MIAMI GARAGE UPDATES:here we're showcasing a monthly result of one of our community members. accumulating approximately 0.41 BTC as a monthly cashback. don't miss out the opportunity of collecting a bunch of rewards, all by just playing at FortuneJack - even a single bet counts. - Tornike |
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FortuneJack's official statement regarding the case can be accessed within our main thread. Kind request to the mods: as the same thread is already opened into the ' Scam Accusations' category, would it be possible to close the extra ones, as multiple and yet active discussions mislead the community, cause all the information gets burned down while the members are sharing their feedback. - Thanks in advance, Tornike |
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FortuneJack's official statement regarding the case can be accessed within our main thread. |
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If the bet was accepted, it should be paid out in full - according to the odds that were available at that moment.
All bookies heavily protect themselves behind a huge TOC wall which basically allows them to freeze your account, cancel your bets, limit your betting positions - they can do whatever they want.
It is our fault we accept it but it's a good thing we have many to choose from, so when things like these occur you make a mental note and pay attention where you play next time.
This still does not give them any right to do whatever they want and go against their own rules. It's extremely disrespectful, unprofessional, and unethical in every way. I can counter every single point they make in their T&C about this and it's as if they still wouldn't care or change their decision. And it surely isn't my fault if I play by their rules and should win the bet as I normally would. They really need to show respect to their own rules, their users, and fair play at all times. And I can guarantee you that if the player I bet on lost the match, I would have never brought this up and peacefully moved on just like I always do anytime I lose a bet. But when stuff like this happens and I'm denied one of the biggest my betting wins ever, it becomes very frustrating. Hey there, Here’s another update regarding the case we’re discussing right now. FortuneJack has been listening to the thoughts of every member of the Bitcointalk community. Since the early years of our existence, our team has been trying to fulfil the needs of the players supporting our gambling platform as a whole. To be equally fair to every member of our gambling tribe, we’ve decided to credit the user operating under the @EpicChamp, the remaining amount of 0.0006 BTC which adds up to the top of the withdrawal he’s already made, totalling the deposit of the bet 0.14 BTC he made on the De Jong - Altmirano tennis challenger match. Summary for the transactions & refunds from the beginning all over to the end of the event:- player has made a bet of 0.14 BTC after the deposit had been made - enabled the cash-out option of 0.1394 BTC (already withdrawn) - player has just been credited the remaining amount of 0.0006 BTC, totalling the entire bet sum  As the notification email was sent to the user prior the cancellation, we think there’s nothing left to be paid. Additionally, because the player was aware of the mistakenly provided odd (stated within the thread that he was aware of the odds that were offered by other Sportsbooks), it makes us think that we’re dealing with some sort of fraudulent or unlawful use of the services, as stated into the above-attached section of Terms and Conditions.  Despite us not having an obligation to fully refund account’s fund, our team still has decided to offer the entire deposit amount back as goodwill from our side. As for the complaint regarding us cutting off the remaining stake:  The above-mentioned scenario showcases the fact that extra winning would not be granted to the user, as the possible winning amount was calculated by coefficient inaccuracy. Additionally, in case us not cancelling the bet, we would be still charging account the extra winning before the approval of the requested withdrawal. In conclusion, FJ strongly believes that the final decision made from our end fully aligns with the community’s intentions as well as indicates the rightful and equal usage of the Terms and Conditions to every single member of the platform, with no exceptions. From this point, we consider this case to be closed. However, we still welcome other members of the community to share their feedback as it’s always the go-to source for us to improve our platform for future use. - FortuneJack |
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Hello FortuneJack, I figured I would reach out to you on here since you still haven't responded to my previous post on my main thread about my unfortunate situation with a tennis bet that I made over a month ago on your site.
You replied back to me once and never since, and this is what I had to say after your first reply beyond many other comments in that thread:
(I would like you to respond to me either here or in the original thread after reading ALL my other comments too so that you fully understand what you did wrong in this situation)
I would like to address and say a few things about your response:
A. A technical/mechanical error can mean a lot of different things. To me and much like another user mentioned a few posts earlier, a "technical" error is a completely accidental error that features odds at a ridiculously and completely different value than what they were intended to be initially, due to a simple computer error such as adding another 0, 1, or decimal to the odds.
For example, for a Roger Federer vs Juan Martin Del Potro match, let's say that normally Federer would to be a 1.5 favorite to win the match. But due to a "technical" error, he was posted at 15.0 odds to win instead. And as soon as people saw it, they jumped at these odds right away because the valuation is simply wayyy too good - because how can Roger Federer be such a huge "underdog" against Del Potro?!
But because it was a truly honest mistake and a complete "technical" error, the bookmaker *could* have the right to cancel the bet in advance and RETURN THE FULL STAKE to everyone who made the bet. Although EVEN in this case of a technical error, as the previous person mentioned above, when a case like this was taken to court - the bookmaker lost the legal case and was forced to pay millions of dollars to everyone who got into this bet at the ridiculously high valuation odds they posted due to their technical error.
But if this kind of mistake happened in my favor, then I would have no problem accepting it as an honest mistake from your end and would be totally fine with my bet being canceled prior to the match, as long as you RETURNED MY REMAINING STAKE.
HOWEVER, I would NOT consider my situation to be a "technical" error, because although there was a difference in odds from what they were at initially to what they changed to later, this was not a technical error and instead more of a regular odd-changing scenario due to various other reasons or factors. So this was more of an initial judgment error/mistake and a regular case of a change of odds, instead of a "technical' or 'mechanical" error.
And since Altamirano is a pretty good player who is much older and a lot more experienced at the challenger level than De Jong and there isn't a huge gap between their rankings, I was not completely surprised that he was originally chosen to be the favorite player to win this match considering this information. Him winning at 1.4-1.5 odds and De Jong being at 2.6 is not that unreasonable or wrong because there are 10+ different reasons and factors I can say to support and back up these odds as well.
So please don't say that this was a technical error because it really wasn't, you simply misjudged and/or underestimated De Jong's potential to win the match in the beginning, and then decided to change the odds after realizing this by making him a much bigger favorite to win.
And then of course you wanted to cover yourself and minimize your risk + avoid potentially losing a fairly big bet like this, so you decided to cancel my bet right before the match was about to start without even RETURNING my remaining stake!
This is not how it works and is wrong & unethical in many ways, and you know it. Anytime there is a regular change of odds, a bet cannot be canceled and should be played out normally just like any other bet.
B. In this post you even claim yourself that odds changed from 2.6 to 1.2-1.3 - but that is NOT what you claimed in the email that you sent me when you decided to cancel my bet. In the email you wrote that the odds dropped from 2.6 to "1.7", and that THAT was the reason why you decided to cancel this bet - the change of odds from 2.6 to 1.7 was your reasoning. And there is a big difference between a simple change of odds (as odds change all the time) and a technical error, and in your email you did not mention anything about it being a technical error.
So that reasoning is completely wrong because De Jong was NEVER given 1.7 odds of winning this match. You just made this number out of thin air and canceled my bet without a valid or accurate reason. Because as I said above, you did not mention anything about there being a "technical" or "mechanical" error or anything else besides the change of odds between 2.6 to 1.7 (which in itself is not that significant, nor is uncommon to happen in tennis or other sports, where bets never get canceled because of this), and yet now you are claiming something different.
Also, even if the odds DID somehow drop from 2.6 to 1.7 - that is not such a significant difference to a point of canceling the entire bet before a match is about to start. In the past, there have been MUCH greater changes of odds for different matches & sports, and yet people's bets were never canceled by the bookmaker before the match was about to start because of that because that would be against the rules. So canceling a bet for such a small change of odds does not make any logical sense and is not allowed.
So for that kind of lame & inaccurate reasoning (saying it changed to 1.7 when it never did), you have no right to cancel my bet ON TOP of a regular situation of a change of odds, even if it wasn't 1.7.
C. Your reasoning for not returning my remaining open stake for 0.067 BTC or ~0.1 BTC is the following:
"The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar."
First off, it's funny how you keep pointing fingers and blaming "betradar" multiple times for "mistakingly" giving you the wrong odds, and yet refuse to take ANY responsibility YOURSELF for not verifying those odds BEFORE officially posting them on your webssite. I can care less about who and how you get your odds from, or who the heck your odd provider is - because it doesn't matter. You must always verfiy every odd yourself before posting it on your site, and need to take full and 100% responsibility for every single bet you officially post on for your users to bet with, and not blame or point fingers at someone else for giving you the wrong odds.
That is such a lame and terrible excuse for trying to justify why you posted the odds at 2.6 (and also 2.8 + 3.0 an hour before) instead of 1.2-1.3 right away.
I really don't care about how or why you decided to do that, and it is not my fault that you made it official and gave me and other people on FortuneJack the opportunity to bet on De Jong at 2.6 odds at that given time.
If you are not the one coming up with the odds, you should always do your own due diligence and double-check every odd for every match, before officially posting it on your website.
Yet instead of taking full responsibility for it and owning up for your mistake by honoring my bet and counting it as a win, you are purposely trying to prevent me from winning the bet for 0.1746 BTC by unjustly canceling my bet right before the match was about to start to minimize YOUR risk of losing this bet.
And on top of that, you are also refusing to return my remaining stake back for your own benefit - which on the face value is 0.067 BTC, but really should be ~0.1 BTC because you gave me the option to cash out my bet in FULL the day before for 0.238 BTC for a profit of nearly ~0.1 BTC. So in essence, after my partial cashout from the day before, I was at the risk of losing 0.1 BTC for a chance to win 0.1746 BTC which I rightly and 100% deserve to win. And in the case of a cancelation, you NEED to return back my remainder take.
You also said that the "Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win."
So tell me then - in what world IS IT fair or makes any sense for an online gambling site to cancel a match + a person's bet for whatever reason, and then NOT return to that person their remaining stake of that bet?!
Anytime a match is canceled, whether it is due to a walkover, retirement, weather conditions, or because of situations like COVID - the stake of the bet is ALWAYS returned to the bettor. NEVER in a million years has a bet been canceled and the person's stake was kept to the gambling site, it has never happened to me or ANY of my friends before who have been gambling for 10+ years.
This is a complete no-brainer & non-negotiable, and should have been done right away AS SOON as you canceled my bet and sent me that email. I still cannot believe I have to explain this to you because even a 10-year-old kid would understand why you need to return back my stake if you decide to cancel the bet. And the fact that I "partially" cashed out the day before, is completely irrelevant and has NOTHING to do with how much was remaining at stake to win this bet at 2.6 odds. Which again, as I said was a LARGE amount of 0.067 BTC at face value, and 0.1 BTC at a real value ($1900 and $2850 respectively).
The only scenario or situation where this would be 100% ok and make perfect sense, is if the match was played out in full without any cancellations, and the player who I bet on ended up losing it. But if you're going to cancel the bet in advance, you NEED to return the right stake amount which is this case should be ~0.1 BTC or at least 0.067 BTC. And this should have been done right away on that day.
D. Here is another point I want to bring up that I asked in my previous post about why I believe this bet should not be cancelled and count as a win:
What exactly happened to all the bets for everyone on FortuneJack who bet on De Jong to win the match AFTER the odds changed when he was at around 1.30 to win?
Did you also send all these people an email 2 hours before the match was about to start, saying that they decided to cancel it? And then did not return them their stake at the time?
I HIGHLY, HIGHLY doubt it. Otherwise, people would be completely shocked if this happened and it wouldn't make any sense because at that time, the odds were barely changing or moving as he always remained a big favorite to win between 1.2-1.3 odds.
And since you haven't canceled this bet for other people who bet on De Jong between 1.2-1.3 odds, how is it fair or right that for 1 group of people the bet for the same match gets canceled, and for another group it remains active/open before AND during the match?
Because if I remember correctly, you also had LIVE PLAY available for this match on your website for those who wanted to bet on it during the match. This means you haven't officially canceled this bet or match for everyone on FortuneJack.
This is completely ridiculous because you are not allowed to do this and it goes against all official and ethical rules.
So it's either you cancel the bet for EVERYONE, or you cancel for NO ONE. And in situations like these where there is only a change of odds, match & bet cancelations should never occur.
And if you're not going to cancel this for everyone (which you didn't), you also have no right to cancel this bet or match ONLY for me in advance either.
Due to this and all other reasons I mentioned previously, I 100% deserve to win this bet in full for 0.174 BTC. Your reasoning is very inaccurate and does not make much sense at all, to me and to other people on this forum either.
So I would like you to honor your bets + fair play, and take full responsibility for opening this bet at 2.6 odds even if it was a mistake on your end, and reward me and anyone else who also bet on De Jong at 2.6+ odds the full win.
I look forward to seeing you do the right thing in this situation and showing integrity & good morals in the way you run your business. Not only would I personally appreciate it, but I am sure everyone else here would as well - thanks in advance!
Cheers,
EpicChamp
- Copy/pasting the official response of ours within the thread EpicChamp started.
Just in case to clearly illustrate the final decision.Hello everyone, Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform. Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.  In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account. Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.  As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win. All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation." |
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Hello everyone, Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform. Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite. In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account. Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets. As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win. All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation. |
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Hello @EpicChamp,
We're aware of the case you're talking about, will be making an official announcement here for the community.
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TINY REMINDER: Hey everyone, just sending you a reminder. Don't forget to get your funds ready for today's happy hours. ▪️ Build streaks of wins and loses to win a share of $500 - starts in 1.5 hrs from now ▪️ ▪️ Hit the highest multiplier to win a share of 600 FREE SPINS - starts at 18:00 UTC ▪️ Competition is not that tough - might be indeed for for you all. - Tornike |
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I registered last week on fortunejack, I activated 20% cashback/lossback and deposit but not able to bet 2-3 days because I was busy, after 3 days when I was going to bet on fortunejack, I asked customer support, Emma was on other side and I asked her, am I still eligible for that cashback and she said yes. I did reconfirmed her and she still said yes it's activated. Unfortunately I lost bet on Barcelona and after 24 hours I checked mine acc and did not got cashback. I talked to her and she said if it's not credit to your acc in some hours, I will escalate to team. But now suddenly Customer support saying I am not eligible because I did not bet within 24 hours of deposit. Here is the whole conversation with customer support before I bet and after I bet. Conversation with Customer Expectations Team
Started on December 19, 2020 at 04:22 PM Tbilisi time +04 (GMT+0400)
--- December 19, 2020 ---
04:22 PM | Visitor: hi
04:24 PM | emma from Customer Expectations Team: Hi, how can I help you?
04:24 PM | Visitor: I activated 3-4 days ago, ist deposit lossback, and deposit fund but did not bet
04:24 PM | Visitor: Am I still eligible for that lossback?
04:25 PM | emma from Customer Expectations Team: Hold on, I will check this for you
04:26 PM | Visitor: ok
04:27 PM | emma from Customer Expectations Team: Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
04:27 PM | Visitor: I did not bet yet
04:27 PM | Visitor: so when I will do 1st bet, I will have 24 hours?
04:27 PM | emma from Customer Expectations Team: You can start playing
04:27 PM | Visitor: Thanks, I will bet today
04:27 PM | emma from Customer Expectations Team: You are correct
04:28 PM | emma from Customer Expectations Team:
04:29 PM | Visitor: THanks
04:38 PM | emma from Customer Expectations Team: You are welcome
04:38 PM | emma from Customer Expectations Team: Is there anything else I can help you with?
04:38 PM | Visitor: No thanks, that's it for now
04:40 PM | emma from Customer Expectations Team: Wish you the best of luck!
04:40 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
04:44 PM | Operator: Help emma understand how they’re doing:
04:44 PM | Operator: Rate your conversation
04:55 PM | Visitor: hi
04:56 PM | emma from Customer Expectations Team: Hi again
04:56 PM | Visitor: that 1st dep bonus link not showing in my acc profile
04:56 PM | Visitor: are you sure its activated on my acc
04:58 PM | emma from Customer Expectations Team: You have 20% cashback activated at 2020-12-16 17:12:19, 110% 1st deposit bonus is voided as you can not use both at the same time
04:59 PM | Visitor: sorry, I means that 20% cashback
04:59 PM | Visitor: Because I am not able to see that in my profit
04:59 PM | emma from Customer Expectations Team: it is activated, don't worry
04:59 PM | Visitor: ok thanks so much
04:59 PM | emma from Customer Expectations Team: welcome again
04:59 PM | Visitor: was little worried, but support is very helpful to resolve querry
05:00 PM | emma from Customer Expectations Team: Great to hear it
05:00 PM | Visitor: Thanks again, and you can close chat.
05:00 PM | emma from Customer Expectations Team:
05:00 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
09:13 PM | Visitor: Hi
09:16 PM | emma from Customer Expectations Team: Hi again
09:16 PM | Visitor: Unfortunately I lost on Barcelona
09:16 PM | Visitor: If I deposit again, will that 24 hour cash continue? or It's finished because I lost 1st deposit?
09:17 PM | emma from Customer Expectations Team: It is only first deposit
09:18 PM | Visitor: So now I can activate again any bonus?/
09:18 PM | Visitor: is there any bonus for sports?
09:19 PM | emma from Customer Expectations Team: All the ongoing bonuses, which can be credited will be visible from your end, in the bonus or free spin section.
09:19 PM | emma from Customer Expectations Team: active promotion on sports: https://fortunejack.com/promotions/premier-10/
09:20 PM | Visitor: Those 2nd/3rd dposit bonus I think not for sports,
09:21 PM | Visitor: Could you please confirm when I will get that cashback?
09:22 PM | emma from Customer Expectations Team: You are correct, it is not for the sports
09:22 PM | emma from Customer Expectations Team: after 24 hours of the first bet
09:23 PM | Visitor: OK thanks, You were really very helpful, I am new on this site so will take some days to understand fully. How system work here
09:23 PM | Visitor: You can close chat please.
09:24 PM | emma from Customer Expectations Team: welcome darling
09:24 PM | emma from Customer Expectations Team: You can ask anything, anytime
09:24 PM | emma from Customer Expectations Team:
09:24 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
--- December 20, 2020 ---
06:00 PM | Visitor: Hi
06:00 PM | Visitor: did not received cash back yet
06:01 PM | emma from Customer Expectations Team: Hi
06:01 PM | emma from Customer Expectations Team: Hold on, I will check this for you
06:02 PM | emma from Customer Expectations Team: Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
06:02 PM | Visitor: yes
06:03 PM | emma from Customer Expectations Team: Kindly ask you to wait , it will be credited after 24 hours
06:04 PM | Visitor: I did bet I think 24-25 hours before
06:06 PM | emma from Customer Expectations Team: Hold on, I will check this for you
06:07 PM | Visitor: ok
06:17 PM | emma from Customer Expectations Team: Kindly ask you to wait 3 more hours, if it is not credited , I will update the relevant team about the issue
06:17 PM | Visitor: No issue, I want to deposit more, but I am waiting first this to credit
06:18 PM | emma from Customer Expectations Team: totally got you
06:18 PM | Visitor: THanks again,
06:19 PM | emma from Customer Expectations Team: welcome dear
06:23 PM | emma from Customer Expectations Team: Is there anything else I can help you with?
06:26 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
--- December 21, 2020 ---
11:34 AM | Visitor: hi
11:34 AM | Visitor: still no cashback
11:35 AM | eva from Customer Expectations Team: Hi !
How can i help you ?
11:36 AM | Visitor: waiting for 20% cashback since yesterday
11:38 AM | eva from Customer Expectations Team: I will check it for you
11:38 AM | Visitor: thanks
11:42 AM | eva from Customer Expectations Team: I gave your case to the relevant team and as soon as they reach me back i will update you via email !
11:42 AM | Visitor: ok thanks
12:03 PM | eva from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
07:11 PM | Visitor: hi
07:11 PM | Charlotte from Customer Expectations Team: Hello, how can I help you?
07:12 PM | Visitor: waiting for 20% cashback since long time
07:12 PM | Visitor: Don't know what is the issue?
07:12 PM | Visitor: Eva told me, she will mail me but did not got any mail
07:16 PM | Charlotte from Customer Expectations Team: please hold I will check and let you know
07:16 PM | Visitor: ok
07:21 PM | Charlotte from Customer Expectations Team: I have informed them and we will update you throughout the day
07:22 PM | Visitor: Ok
07:22 PM | Visitor: Don't think it's big issue
07:22 PM | Visitor: but taking so long
09:09 PM | Charlotte from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
--- December 22, 2020 ---
11:13 AM | Visitor: Hi
11:13 AM | Visitor: what's happening? no news yet about this?
11:14 AM | Charlotte from Customer Expectations Team: hello
11:14 AM | Charlotte from Customer Expectations Team: we have emailed you yesterday
11:14 AM | Charlotte from Customer Expectations Team: please check your inbox
11:14 AM | Visitor: let me check strange not showing, may be in spam
11:16 AM | Visitor: Now I checked
11:16 AM | Visitor: please give me reason why I am not qualified?
11:16 AM | Visitor: I asked emma clearly, it's activated and she said clearly yes and I am eligible
11:16 AM | Visitor: Thre is not written anywhere that you have to bet same day
11:16 AM | Charlotte from Customer Expectations Team: "We are reaching out regarding your 1st deposit cashback, as far as we checked your offer was activated in 2020-12-16 17:12:19, deposit was made at 2020-12-17 15:24:29, however your first bet was made at 2020-12-19 12:48:37, that means due to the delay you are not qualified for the cashback.
"Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet."
11:17 AM | Visitor: Thier 1st real money bet
11:17 AM | Visitor: Not at the time of deposit
11:17 AM | Visitor: Customer support team told me I am eligible
11:17 AM | Visitor: when I did bet
11:18 AM | Charlotte from Customer Expectations Team: You should have made a bet during first 24 hours dear
11:18 AM | Charlotte from Customer Expectations Team: and you have made it after 3 days
11:18 AM | Visitor: Dear, check chat
11:18 AM | Visitor: I asked herer when I was going to bet
11:18 AM | Visitor: Am I eligible
11:18 AM | Visitor: Emma clearly said yes
11:19 AM | Visitor: And no where written, I have to bet same day to be eligible
11:27 AM | Visitor: ?
11:30 AM | Charlotte from Customer Expectations Team: I would really love to help you but sadly I am not able to change the situation, I have informed responsible department as well and I will let you know their decision
11:30 AM | Visitor: Thanks when I can expect their decision?
11:31 AM | Charlotte from Customer Expectations Team: I think throughout the dayy
11:31 AM | Visitor: Ok thanks, I will wait before taking any action
11:38 AM | Charlotte from Customer Expectations Team: as they have informed me sadly due to this term
1. Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
you do not qualify for the cashback
11:38 AM | Charlotte from Customer Expectations Team: but as an exception we will try to provide you with freebet
11:38 AM | Charlotte from Customer Expectations Team: I will also let you know about that
11:39 AM | Visitor: Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
11:39 AM | Visitor: It's clearly written
11:39 AM | Visitor: after 1st real money bet
11:39 AM | Visitor: where it's written after deposit
11:41 AM | Charlotte from Customer Expectations Team: this term states that bet should be made by 24 hours in qualified categories
11:41 AM | Visitor: where?
11:42 AM | Visitor: generated during 24 hours after their first real money bet.
11:42 AM | Charlotte from Customer Expectations Team: generated during 24 hours after their first real money be - I know it's confusing but it means bets should be made within 24 hours
11:42 AM | Visitor: it means after 1st bet
11:43 AM | Visitor: ither I am not able to understand simple language or your tea team
11:48 AM | Charlotte from Customer Expectations Team: currently you have 10 mBTC freebt on sportsbook
11:48 AM | Visitor: seriously I don't want freebet
11:49 AM | Visitor: I want what I deserve
11:50 AM | Charlotte from Customer Expectations Team: I would really love to help you dear but this is the only thing we could offer
11:50 AM | Visitor: No issue, I am going to escalate this in bitcointalk forum and other forums
11:50 AM | Visitor: If their users will tell me, I am wrong, I will come and apologize
11:50 AM | Visitor: but what I know, I am not wrong
11:54 AM | Charlotte from Customer Expectations Team: currently we can send you an offer 30% cashback time with this conditions
11:55 AM | Charlotte from Customer Expectations Team: I will send you a screenshot of terms
11:55 AM | Visitor: Look I am really long term player who like to play with good amount, I just started and facing so much problem, just tell me, how I can accept this
11:55 AM | Visitor: I am here to play regular and legandary user of bitcointalk
11:55 AM | Visitor: I did asked from customer support before bet
11:55 AM | Visitor: and she said yes
11:55 AM | Visitor: jsut tell me where I was wrong
11:56 AM | Charlotte from Customer Expectations Team: as I have told you dear, you should have made bet within 24 hours
11:57 AM | Visitor: What you are saying now, if Emma told me, when I did asked her
11:57 AM | Visitor: I did not come to you
11:57 AM | Visitor: I asked her before bet
11:58 AM | Visitor: Hi again
that 1st dep bonus link not showing in my acc profile
are you sure its activated on my acc
emma profile
You have 20% cashback activated at 2020-12-16 17:12:19, 110% 1st deposit bonus is voided as you can not use both at the same time
sorry, I means that 20% cashback
Because I am not able to see that in my profit
emma profile
it is activated, don't worry
ok thanks so much
11:58 AM | Charlotte from Customer Expectations Team: she probably did not stated that first bet should have been during 24 hours after activation
11:58 AM | Visitor: HEre is transcript with emma
11:59 AM | Charlotte from Customer Expectations Team: sadly she did not stated that bets should be made within 24 hours, i would really love to help you but you are not eligible for this cashback
12:00 PM | Visitor: so it wasn't my fault
12:06 PM | Charlotte from Customer Expectations Team: please take into consideration that requirement has not been met and due to this reason you are not eligible to receive this offer, we can send you this cashback offer as an exception with provided terms
[Image "attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzEwMjcxNzQzMTgsImRvbWFpbiI6ImZvcnR1bmVqYWNrLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo2NDIwMzR9.h2gl37-VjpbPHOVz5UdpA75sw24-Yprdjb8vB6D85iw"]
12:09 PM | Visitor: Sorry cant accept, I don't think I have any other option than escalate this on bitcointalk forum and otehr forums. And asking if I am wrong or not
---
Exported from Customer Expectations Team on December 22, 2020 at 12:23 PM Tbilisi time +04 (GMT+0400) Here is rule of that bonus Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
Qualifying Categories are all FortuneJack Games except Live Casino. So Players will receive 20% cashback on their total losses generated from Slots, Provably Fair Games, Dice and Sportsbook.
Bonus money loss does not count towards 20% cashback
Cashback is credited after 25 hours from the 1st real money bet directly to Player’s main wallet and DOES NOT have wagering requirements.
The minimum Cashback amount that can be claimed 0.0002 BTC. There is no Maximum limit.
Deposit Must be made in a timeframe of 10 days after Bonus Activation in order to receive the cashback.
Only bets that have “not pending” status are included I don't want to open scam accusation thread yet because I know it can still resolve easily. It wasn't my mistake if they did not wrote rules clearly that, I have to bet within 24 hours after deposit or their customer support confirmed me that, I am still eligible. In their rules clearly written cashback will be credited after 25 hours from the 1st real money bet not 25 hours after deposit. @fortunejack I am waiting for your response and bitcointalk community response before further escalating this. - Hey @deadley, sorry for having the bad gambling experience. Send me your username via personal message or note it here, will take care of this as fast as possible. Cheers, - All done - you should already have got the funds back, as per the bonus terms. Sorry once again for the inconvenience - feel free to get in touch with me anytime you want. |
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I registered last week on fortunejack, I activated 20% cashback/lossback and deposit but not able to bet 2-3 days because I was busy, after 3 days when I was going to bet on fortunejack, I asked customer support, Emma was on other side and I asked her, am I still eligible for that cashback and she said yes. I did reconfirmed her and she still said yes it's activated. Unfortunately I lost bet on Barcelona and after 24 hours I checked mine acc and did not got cashback. I talked to her and she said if it's not credit to your acc in some hours, I will escalate to team. But now suddenly Customer support saying I am not eligible because I did not bet within 24 hours of deposit. Here is the whole conversation with customer support before I bet and after I bet. Conversation with Customer Expectations Team
Started on December 19, 2020 at 04:22 PM Tbilisi time +04 (GMT+0400)
--- December 19, 2020 ---
04:22 PM | Visitor: hi
04:24 PM | emma from Customer Expectations Team: Hi, how can I help you?
04:24 PM | Visitor: I activated 3-4 days ago, ist deposit lossback, and deposit fund but did not bet
04:24 PM | Visitor: Am I still eligible for that lossback?
04:25 PM | emma from Customer Expectations Team: Hold on, I will check this for you
04:26 PM | Visitor: ok
04:27 PM | emma from Customer Expectations Team: Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
04:27 PM | Visitor: I did not bet yet
04:27 PM | Visitor: so when I will do 1st bet, I will have 24 hours?
04:27 PM | emma from Customer Expectations Team: You can start playing
04:27 PM | Visitor: Thanks, I will bet today
04:27 PM | emma from Customer Expectations Team: You are correct
04:28 PM | emma from Customer Expectations Team:
04:29 PM | Visitor: THanks
04:38 PM | emma from Customer Expectations Team: You are welcome
04:38 PM | emma from Customer Expectations Team: Is there anything else I can help you with?
04:38 PM | Visitor: No thanks, that's it for now
04:40 PM | emma from Customer Expectations Team: Wish you the best of luck!
04:40 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
04:44 PM | Operator: Help emma understand how they’re doing:
04:44 PM | Operator: Rate your conversation
04:55 PM | Visitor: hi
04:56 PM | emma from Customer Expectations Team: Hi again
04:56 PM | Visitor: that 1st dep bonus link not showing in my acc profile
04:56 PM | Visitor: are you sure its activated on my acc
04:58 PM | emma from Customer Expectations Team: You have 20% cashback activated at 2020-12-16 17:12:19, 110% 1st deposit bonus is voided as you can not use both at the same time
04:59 PM | Visitor: sorry, I means that 20% cashback
04:59 PM | Visitor: Because I am not able to see that in my profit
04:59 PM | emma from Customer Expectations Team: it is activated, don't worry
04:59 PM | Visitor: ok thanks so much
04:59 PM | emma from Customer Expectations Team: welcome again
04:59 PM | Visitor: was little worried, but support is very helpful to resolve querry
05:00 PM | emma from Customer Expectations Team: Great to hear it
05:00 PM | Visitor: Thanks again, and you can close chat.
05:00 PM | emma from Customer Expectations Team:
05:00 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
09:13 PM | Visitor: Hi
09:16 PM | emma from Customer Expectations Team: Hi again
09:16 PM | Visitor: Unfortunately I lost on Barcelona
09:16 PM | Visitor: If I deposit again, will that 24 hour cash continue? or It's finished because I lost 1st deposit?
09:17 PM | emma from Customer Expectations Team: It is only first deposit
09:18 PM | Visitor: So now I can activate again any bonus?/
09:18 PM | Visitor: is there any bonus for sports?
09:19 PM | emma from Customer Expectations Team: All the ongoing bonuses, which can be credited will be visible from your end, in the bonus or free spin section.
09:19 PM | emma from Customer Expectations Team: active promotion on sports: https://fortunejack.com/promotions/premier-10/
09:20 PM | Visitor: Those 2nd/3rd dposit bonus I think not for sports,
09:21 PM | Visitor: Could you please confirm when I will get that cashback?
09:22 PM | emma from Customer Expectations Team: You are correct, it is not for the sports
09:22 PM | emma from Customer Expectations Team: after 24 hours of the first bet
09:23 PM | Visitor: OK thanks, You were really very helpful, I am new on this site so will take some days to understand fully. How system work here
09:23 PM | Visitor: You can close chat please.
09:24 PM | emma from Customer Expectations Team: welcome darling
09:24 PM | emma from Customer Expectations Team: You can ask anything, anytime
09:24 PM | emma from Customer Expectations Team:
09:24 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
--- December 20, 2020 ---
06:00 PM | Visitor: Hi
06:00 PM | Visitor: did not received cash back yet
06:01 PM | emma from Customer Expectations Team: Hi
06:01 PM | emma from Customer Expectations Team: Hold on, I will check this for you
06:02 PM | emma from Customer Expectations Team: Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
06:02 PM | Visitor: yes
06:03 PM | emma from Customer Expectations Team: Kindly ask you to wait , it will be credited after 24 hours
06:04 PM | Visitor: I did bet I think 24-25 hours before
06:06 PM | emma from Customer Expectations Team: Hold on, I will check this for you
06:07 PM | Visitor: ok
06:17 PM | emma from Customer Expectations Team: Kindly ask you to wait 3 more hours, if it is not credited , I will update the relevant team about the issue
06:17 PM | Visitor: No issue, I want to deposit more, but I am waiting first this to credit
06:18 PM | emma from Customer Expectations Team: totally got you
06:18 PM | Visitor: THanks again,
06:19 PM | emma from Customer Expectations Team: welcome dear
06:23 PM | emma from Customer Expectations Team: Is there anything else I can help you with?
06:26 PM | emma from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
--- December 21, 2020 ---
11:34 AM | Visitor: hi
11:34 AM | Visitor: still no cashback
11:35 AM | eva from Customer Expectations Team: Hi !
How can i help you ?
11:36 AM | Visitor: waiting for 20% cashback since yesterday
11:38 AM | eva from Customer Expectations Team: I will check it for you
11:38 AM | Visitor: thanks
11:42 AM | eva from Customer Expectations Team: I gave your case to the relevant team and as soon as they reach me back i will update you via email !
11:42 AM | Visitor: ok thanks
12:03 PM | eva from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
07:11 PM | Visitor: hi
07:11 PM | Charlotte from Customer Expectations Team: Hello, how can I help you?
07:12 PM | Visitor: waiting for 20% cashback since long time
07:12 PM | Visitor: Don't know what is the issue?
07:12 PM | Visitor: Eva told me, she will mail me but did not got any mail
07:16 PM | Charlotte from Customer Expectations Team: please hold I will check and let you know
07:16 PM | Visitor: ok
07:21 PM | Charlotte from Customer Expectations Team: I have informed them and we will update you throughout the day
07:22 PM | Visitor: Ok
07:22 PM | Visitor: Don't think it's big issue
07:22 PM | Visitor: but taking so long
09:09 PM | Charlotte from Customer Expectations Team: you can reopen chat at any given moment, we are here to assist you 24/7
--- December 22, 2020 ---
11:13 AM | Visitor: Hi
11:13 AM | Visitor: what's happening? no news yet about this?
11:14 AM | Charlotte from Customer Expectations Team: hello
11:14 AM | Charlotte from Customer Expectations Team: we have emailed you yesterday
11:14 AM | Charlotte from Customer Expectations Team: please check your inbox
11:14 AM | Visitor: let me check strange not showing, may be in spam
11:16 AM | Visitor: Now I checked
11:16 AM | Visitor: please give me reason why I am not qualified?
11:16 AM | Visitor: I asked emma clearly, it's activated and she said clearly yes and I am eligible
11:16 AM | Visitor: Thre is not written anywhere that you have to bet same day
11:16 AM | Charlotte from Customer Expectations Team: "We are reaching out regarding your 1st deposit cashback, as far as we checked your offer was activated in 2020-12-16 17:12:19, deposit was made at 2020-12-17 15:24:29, however your first bet was made at 2020-12-19 12:48:37, that means due to the delay you are not qualified for the cashback.
"Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet."
11:17 AM | Visitor: Thier 1st real money bet
11:17 AM | Visitor: Not at the time of deposit
11:17 AM | Visitor: Customer support team told me I am eligible
11:17 AM | Visitor: when I did bet
11:18 AM | Charlotte from Customer Expectations Team: You should have made a bet during first 24 hours dear
11:18 AM | Charlotte from Customer Expectations Team: and you have made it after 3 days
11:18 AM | Visitor: Dear, check chat
11:18 AM | Visitor: I asked herer when I was going to bet
11:18 AM | Visitor: Am I eligible
11:18 AM | Visitor: Emma clearly said yes
11:19 AM | Visitor: And no where written, I have to bet same day to be eligible
11:27 AM | Visitor: ?
11:30 AM | Charlotte from Customer Expectations Team: I would really love to help you but sadly I am not able to change the situation, I have informed responsible department as well and I will let you know their decision
11:30 AM | Visitor: Thanks when I can expect their decision?
11:31 AM | Charlotte from Customer Expectations Team: I think throughout the dayy
11:31 AM | Visitor: Ok thanks, I will wait before taking any action
11:38 AM | Charlotte from Customer Expectations Team: as they have informed me sadly due to this term
1. Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
you do not qualify for the cashback
11:38 AM | Charlotte from Customer Expectations Team: but as an exception we will try to provide you with freebet
11:38 AM | Charlotte from Customer Expectations Team: I will also let you know about that
11:39 AM | Visitor: Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
11:39 AM | Visitor: It's clearly written
11:39 AM | Visitor: after 1st real money bet
11:39 AM | Visitor: where it's written after deposit
11:41 AM | Charlotte from Customer Expectations Team: this term states that bet should be made by 24 hours in qualified categories
11:41 AM | Visitor: where?
11:42 AM | Visitor: generated during 24 hours after their first real money bet.
11:42 AM | Charlotte from Customer Expectations Team: generated during 24 hours after their first real money be - I know it's confusing but it means bets should be made within 24 hours
11:42 AM | Visitor: it means after 1st bet
11:43 AM | Visitor: ither I am not able to understand simple language or your tea team
11:48 AM | Charlotte from Customer Expectations Team: currently you have 10 mBTC freebt on sportsbook
11:48 AM | Visitor: seriously I don't want freebet
11:49 AM | Visitor: I want what I deserve
11:50 AM | Charlotte from Customer Expectations Team: I would really love to help you dear but this is the only thing we could offer
11:50 AM | Visitor: No issue, I am going to escalate this in bitcointalk forum and other forums
11:50 AM | Visitor: If their users will tell me, I am wrong, I will come and apologize
11:50 AM | Visitor: but what I know, I am not wrong
11:54 AM | Charlotte from Customer Expectations Team: currently we can send you an offer 30% cashback time with this conditions
11:55 AM | Charlotte from Customer Expectations Team: I will send you a screenshot of terms
11:55 AM | Visitor: Look I am really long term player who like to play with good amount, I just started and facing so much problem, just tell me, how I can accept this
11:55 AM | Visitor: I am here to play regular and legandary user of bitcointalk
11:55 AM | Visitor: I did asked from customer support before bet
11:55 AM | Visitor: and she said yes
11:55 AM | Visitor: jsut tell me where I was wrong
11:56 AM | Charlotte from Customer Expectations Team: as I have told you dear, you should have made bet within 24 hours
11:57 AM | Visitor: What you are saying now, if Emma told me, when I did asked her
11:57 AM | Visitor: I did not come to you
11:57 AM | Visitor: I asked her before bet
11:58 AM | Visitor: Hi again
that 1st dep bonus link not showing in my acc profile
are you sure its activated on my acc
emma profile
You have 20% cashback activated at 2020-12-16 17:12:19, 110% 1st deposit bonus is voided as you can not use both at the same time
sorry, I means that 20% cashback
Because I am not able to see that in my profit
emma profile
it is activated, don't worry
ok thanks so much
11:58 AM | Charlotte from Customer Expectations Team: she probably did not stated that first bet should have been during 24 hours after activation
11:58 AM | Visitor: HEre is transcript with emma
11:59 AM | Charlotte from Customer Expectations Team: sadly she did not stated that bets should be made within 24 hours, i would really love to help you but you are not eligible for this cashback
12:00 PM | Visitor: so it wasn't my fault
12:06 PM | Charlotte from Customer Expectations Team: please take into consideration that requirement has not been met and due to this reason you are not eligible to receive this offer, we can send you this cashback offer as an exception with provided terms
[Image "attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzEwMjcxNzQzMTgsImRvbWFpbiI6ImZvcnR1bmVqYWNrLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjo2NDIwMzR9.h2gl37-VjpbPHOVz5UdpA75sw24-Yprdjb8vB6D85iw"]
12:09 PM | Visitor: Sorry cant accept, I don't think I have any other option than escalate this on bitcointalk forum and otehr forums. And asking if I am wrong or not
---
Exported from Customer Expectations Team on December 22, 2020 at 12:23 PM Tbilisi time +04 (GMT+0400) Here is rule of that bonus Players who have Activated 1st Deposit Cashback, will receive 20% cashback on their net loss from the qualifying categories, generated during 24 hours after their first real money bet.
Qualifying Categories are all FortuneJack Games except Live Casino. So Players will receive 20% cashback on their total losses generated from Slots, Provably Fair Games, Dice and Sportsbook.
Bonus money loss does not count towards 20% cashback
Cashback is credited after 25 hours from the 1st real money bet directly to Player’s main wallet and DOES NOT have wagering requirements.
The minimum Cashback amount that can be claimed 0.0002 BTC. There is no Maximum limit.
Deposit Must be made in a timeframe of 10 days after Bonus Activation in order to receive the cashback.
Only bets that have “not pending” status are included I don't want to open scam accusation thread yet because I know it can still resolve easily. It wasn't my mistake if they did not wrote rules clearly that, I have to bet within 24 hours after deposit or their customer support confirmed me that, I am still eligible. In their rules clearly written cashback will be credited after 25 hours from the 1st real money bet not 25 hours after deposit. @fortunejack I am waiting for your response and bitcointalk community response before further escalating this. - Hey @deadley, sorry for having the bad gambling experience. Send me your username via personal message or note it here, will take care of this as fast as possible. Cheers, |
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The deposit bonus, in the terms are millions of slots listed which are all excluded, is there a list with allowed slots too? I don't really wanna waste hours of checking every slot if its on the excluded list or not.. I agree with you that it is not the most convenient way to check if a game is excluded from a bonus or not. FortuneJack is hosting thousands of slot games. The list of slots that aren't excluded would probably be much bigger than the one posted on the site now. I guess you have to do to the checks manually by entering CLTR+F followed by the name of the slot game. If it's not on the list, you are free to wager on it. - Hey there, Feel free to see bonus wagering details here onto this section of the landing page - WAGERINGLet me know if you've more questions - cheers |
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CELEBRATING EARLY CHRISTMAS AND AN NEW YEAR Welcome everyone, Tornike here. Wanted to make a tiny announcement regarding upcoming promo. It's exclusively intended for Christmas and an New Year. We will be releasing series of challenges on a daily basis, each of them will last no longer than 60 minutes. Basically, you will be assigned a task of hitting the highest multiplier, wagering the most, etc, an hour is given to get to the top of the leaderboard. The ones who do, will be rewarded with varieties of prizes. Let's get this moving. Will be updating thread possibly for every challenge. - see you |
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nice promtion may i ask if any odds will do? also if its pure cash how are we going to withdraw it? do we need to undergo kyc? or we can convert it to cryptocurrency?
- Hey @bunglor, An odd per selection must be over 1.4 with the minimum stake 1 mBTC and yes, the winning amount can be straightaway withdrawn. |
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COME GET YOUR WINS FOR PL Here we're rolling out another decent promo for the Premier League. The rules are simple, win 10 betslips in a row to claim 50 mBTC. One thing to mention, an award is credited as pure cash, no need of wagering. Claim as many times as you want - no limits, whatsoever - Tornike |
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