Letting you know that Hotmail likes to hide important stuff in your spam folder is the only help I can offer.


If you know the password you can use the Bitcoin address rather than the email as the login name.
If there is something wrong with your email account you and you can sign a Bitcoin message from the profile address you can use that to request an email address change.


The support email and my PM are the only support channels and I'm the only person providing support. All other channels are for PR and marketing purposes only.

That's correct, you don't need the +. The + sign is used because not all countries follow the ITU recommended 00 dial out code, eg Japan uses 010. In this case, you don't know which country we are dialling from and we know all numbers are international so the + is superfluous.

I already did help you by telling you the correct email to use. Please use that to log in.

Yes. We obviously need to know which country to send the SMS to so including the country code is mandatory. 

That's your problem. You forgot which email you changed it to. I'll PM you.

I was only asking you to check.


It hasn't gone anywhere. I can see that the email of the account was changed on the 16th of this month. Please PM me the email used so I can check if it is correct.

I don't know that which makes it impossible to guess. Please first check that you did not violate any of our 3 simple rules and if not tell us your user ID.

Of course, you will get your coins. I'm just explaining that it might take a very long time. The closure notices were given years ago and it is now very time consuming to manually deal with those who waited until after we closed down the withdrawal system.

You have given me an idea though. I'm going to suggest to wetsuit that we set a cut-off date maybe 2 or 3 months for now. If anyone hasn't requested by then it will be too late and we can just deal with all requests at the same time on that date rather than having a constant flow of one or two requests a week forever. Then we can finally decommission the database that we still have to pay hosting costs on.

We put a notice up on the site saying we were closing it down over 3 years ago. We gave you over 2 years to withdraw before actually shutting it down. Manually dealing with those who waited that long is a time consuming process and not a priority.

I wasn't 100% certain that the 4th account was being used by the same person who was using the other 3 accounts at the same time.


Done. Now that you have admitted the 4th account was also abusive it is the correct thing to do. I just don't ban accounts unless I'm 100% sure.

You can't wriggle out of by claiming they were other people's accounts. You have already confessed.


You're wasting your time. You were caught cheating and banned. Nothing you say will change that.

I care about it. Theft is theft. If everyone stole 4x from the faucet we would go bust so it's very important to us to catch and stop every thief we can.

Being a Premium Member doesn't buy the right to violate the rules. The ToS apply to everyone. If I had not caught you it would have been a loss of our money. Rather than hold enough FUN in one account to gain a higher level of benefits you split it into 4 accounts for the sole purpose of defrauding us out of 4x free rolls. That's plain and simple attempted theft.

What I was getting at is how unimportant it is. Out of all the tens of thousands of emails I have dealt with and thousands of posts about us on the forum only 3 people care about this enough to request it.

The conversation above yours got me to think about a lot of things. When I was trying to make the comparison with fiat licenced casinos that can't use provably fair I thought about what would happen in a parallel universe where provably fair had never been invented. Gaming would still have been one of the first things Bitcoin was used for. The casinos would have to rely on the same things the fiat casinos do to establish reputations. But actually, that isn't any different to what happens now. The principles of reputation and trust in business are universal and apply to all sectors.

When people on the forum talk about reputation it is in a very narrow forum centric sense. It bears no resemblance to what reputation means in a broader business sense of the word. This is all background noise that most people will never hear. Freebitco.in wouldn't be so successful if it didn't have a very good reputation in the sense that actually matters.

Thanks for your confession. You clicked every time meaning you stole 4x the amount from free rolls that you are entitled to. All 4 accounts violated the ToS and were banned.

That wasn't what you originally said. You said


That's why I couldn't understand what you were getting at.


I think it's just a personal preference thing. Some people prefer one system over the other. In the 4 years I've been doing this I've only had 3 people from memory requesting we change it. I would guess if we did I might get 3 people over the next 4 years asking us to change it back. It's also a very big change. It would mean rewriting the whole thing from the ground up.

Edit to fix accidentally duplicating the last paragraph.
 

A very interesting discussion just appeared in the Unofficial list of (official) Bitcointalk.org rules, guidelines, FAQ

According to mprep this whole discussion is offtopic.


Highlight in bold is mine.

I didn't even report his post. It was deleted because someone else reported it and it did break forum rule 1. No zero or low value, pointless or uninteresting posts or threads.

Idiot trolls don't matter to me but they do spoil everyone else's enjoyment of the forum.

That you are wrong about how other sites work affects your ability to verify is why I couldn't understand the point you were making. Please take a moment to read the description on that link _DarkStar gave.

He says "Although there are several implementations of the provably fair method, we will describe the most common one."

If you then read NLNico's description you'll find it describes exactly how ours works. We haven't done anything different that could make it possible to think that our system was somehow suspicious.  

Edit. Just to add some more.

The only other implementation I have seen is static server seeds. I have had a couple of requests to change our system to that. Some people prefer it because they think it is easier to use. Other people don't like it because they can't verify each roll as they go along but instead have to wait until they reveal the server seed and then go back and verify them all together.
Whether or not the nonce is reset to zero after revealing the server seed or is continued in sequence has no consequence because both sides know what the next nonce is going to be. All systems make spotting if a casino is skipping a roll verifiable because all nonce based systems allow you to see if they don't follow the sequence. Resetting the nonce makes absolutely no difference to that.

Example
Site A uses static server seeds. A user makes 20 rolls nonce 0 to 19 and then decides to verify those rolls and reveals the server seed. The site doesn't reset nonces so both parties know in advance that the next roll is nonce 20 so the site can't skip the next roll.
Site B uses static server seeds. A user makes 20 rolls nonce 0 to 19 and then decides to verify those rolls and reveals the server seed. The site resets nonces so both parties know in advance that the next roll is nonce 0 so the site can't skip the next roll.
Site C uses the plain vanilla implementation with a fresh server seed for each roll. A user makes 20 rolls nonce 0 to 19 and is able to verify each roll after they make it. Both parties know in advance that the next roll is nonce 20 so the site can't skip the next roll.

Tell me how any of those systems are more or less provably fair than the others?

The note also tells you that it is for security reasons. It helps us keep our customers' funds secure by having a system in place to help spot account hacking and abuse. The automated systems aren't perfect so we don't use them to ban accounts, they just flag suspicious activity for manual review. That means a few customers who aren't doing anything wrong get inconvenienced by a delay but overall since we introduced the system it has helped us cut losses to botters dramatically and prevent a lot of customer losses from hacking.