FYI bitcoin price was about 6K USD on the day of the win. Obviously, we have a reputation for a generous client and love giveaways, but even generosity has to be induced by a rational thought )) Again, congratulations to Erkans, I was looking at what he can buy today with the win and some lush Christmas presents appeared, will be posting some of it on twitter, so follow us there to find out https://twitter.com/FortuneJackCOM  Also will be back with some fabulous updates about our Christmas promotions in a couple of hours, so keep your eyes on the thread and may luck be with you. |
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some good news for erkans yay
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Dear Erkan,
As I have found out, your withdrawal has been sent for further investigation to our fraud department. I am sure, everything is fine and you will get your withdrawal soon, this is a standard procedure to ensure the fairness of the transaction.
Cheers!
I did not get a email. no email about my withdrawal ever in 5 weeks. I did not get paid my withdrawal for 9 bitcoins  I have not been paid. I have never been emailed about the withdrawal. you say there is delays but don't explain to me. almost 2 months now! I want my money! Hi Erkans, I am so sorry to hear about that, I have enquired from our fraud team and as they reported your case is still under investigation, but the good news is that now I can give you a timeline. Your case should be resolved until January 4, I will personally contact you in case of any updates. Cheers and apologies for this inconvenient process. I do not really understand why the investigation takes so long time. It has been 5 weeks as what Erkans said and it will be resolved on 4th January which is more than two weeks again from now. Is this a special case that need so conplicated investigation or maybe you have a problem with the fraud department team? Once it is resolved and if bitcoin price down when it is resolved, I think you should give him a compensation because he may lose decent amount of money if bitcoin price down. Just my 2 cents As I already stated in previous posts, we are implementing a new fraud control system and transition period caused technical issues, which are responsible for the delay. Sorry, but I think I cannot agree on the compensation. Erkan has already doubled his win in USD, because the funds were on hold  |
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Dear Erkan,
As I have found out, your withdrawal has been sent for further investigation to our fraud department. I am sure, everything is fine and you will get your withdrawal soon, this is a standard procedure to ensure the fairness of the transaction.
Cheers!
I did not get a email. no email about my withdrawal ever in 5 weeks. I did not get paid my withdrawal for 9 bitcoins I have not been paid. I have never been emailed about the withdrawal. you say there is delays but don't explain to me. almost 2 months now! I want my money! Hi Erkans, I am so sorry to hear about that, I have enquired from our fraud team and as they reported your case is still under investigation, but the good news is that now I can give you a timeline. Your case should be resolved until January 4, I will personally contact you in case of any updates. Cheers and apologies for this inconvenient process. |
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Spin Around the World for a 5.000 EURO in BTC prize pool and raffle! Did you know that our FortuneJack community spans the globe? That's why we've partnered with iSoftbet, inviting you to Spin Around the World!
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P.S. Terms and Conditions apply. Please do not hesitate to reach out to our friendly, knowledgeable and enthusiastic support team for any questions, concerns or just to say hello! |
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I THINK SOMEONE CALLED ME FOR PROMOOOOOOOOOOOSSSSSDecember Joy Starts at FORTUNEJACK 140 mBTC Prize Pool. 500 Free Spins Giveaway. Two GameArt favouritesThis Thursday through Sunday (December 14th – 17th), the top 10 bettors on GameArt's EL TOREO and EMPEROR'S WEALTH Slots share a 140 mBTC Prize Pool, followed by a raffle, where 20 players win 25 free spins each!
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283298691
15.07449000
Ethereum
WITHDRAW
30.14898000
15.07449000
2017-12-14 16:06:13
PENDING
Fortunejack makes me feel unbelievable, many times I win and withdraw money from here, they will say the reason for me is that the eth network is slow while I send eth to them.
But they said they could not withdraw money for me for many reasons, today I won again and they continue to delay or never send money to me. Sorry I have to tell the truth fortunejack whether to send money to me their trust makes me feel insecure.
Hi there, I am here and on it, will inquire in office and get back to you asap. Cheers. Update:Just checked with the support team, funds are already withdrawn, sorry for the 24-hour delay, but a certain amount of cash and certain coins require some time on checkout, but I think this delay was solved shortly. |
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Thank you for so kind approach chris6, really appreciate your understanding, I will tell support team to deposit spins and funds on your account right now. Please, please let us know if this spins will be a reason for bigger wins, I would really love that fact.
Edit here: when I told support I wanted to deposit spins on your account, they were so happy and also the polite way you communicated with them or here evoked so much respect in the team, they decided to add some free spins over my offer as well. Wish you very best of luck.
Cheers.
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 I was lucky enough to win LuckyJack 100mbtc, Very exciting even took a screen shot for keep sake. When i see my btc balance is 0.01btc I immediately contact support this was the conversation. Robert Hello ch6ris. Thank you for contacting FortuneJack's support team. How may I help you? ch6ris Hi im just curious i won on luckyjack and I thought 100mBTC = 0.1BTC not 0.01 not complaining though Robert Dear user, due to increased prices of BTC, Jacks race prizes have been reduced from 100 mBTC to 10 mBTC Announcement will be placed soon ch6ris ohh I was told i won 100mbtc. hmm. when was this change? Robert From begining of december ch6ris it wasen't jacks race it was luckyjack Robert yes sorry, my bad ch6ris where exactly is this announcement placed? Robert I said Announcement will be placed soon ch6ris righto. I'm not too h thanks for your time. Robert has closed the chat Is it unfair wining a 10btc jackpot on a slot game only to be told that an announcement will be placed soon that the jackpot is only 1btc? Hi ch6ris, David here, I was rushed to the office because of this issue and I am here to help in explanations and some solution. Firstly, let me apologies from the name of the company, I totally understand your side and take all responsibility for the miscommunication on FJ. Thing is, that our TaC has been updated recently and we have updated all the info on our website, just for some technical or misunderstanding issue, you still got an old window notifying about the old prize pool, which has no validity anymore. I am really really sorry that this happened and wish you could accept my apology. As my sincere sorry and also friendly gesture, I can personally issue some sort of bonus on your name, if you will allow me to do so. I am entitled to offer you to double your actual win and add 10mBTC to your account and also add 30 Free Spins with the best wish of luck to grab some massive bonus. I have to state again, It's totally our fault this misinformation happened and please accept our sincere apology and gift as well. Thank you, David. |
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Here I will announce some updates we initiated after requests of our community here and in social media:
Minimal deposit requirement for bonus has been lowered down to 0.002 BTC
Minimal withdrawal has been reduced to 0.002 BTC as well
I think you guys got the point about lowering coin denomination, let's see how this can develop.
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"bettors informed and our progress transparent."
Your "fortunejack" promotion is anything but transparent and is a complete sham. Your support staff is also very rude. Just my 2 cents.
Just wanted to reiterate my feelings about the "LuckyJack"* promotion (mistyped as "fortunejack promotion" in my original post.) My name was drawn a few months back at a time when I was completely unaware that said "LuckyJack" promotion was even going on, so I unfortunately didn't end up clicking the "Try Luck" button on that day - I was made aware of the promotion and the fact that my name was drawn in an email of "today's winners" that Fortunejack had sent me in the early AM the following morning (FJ server time.) I attempted to plead my case in the hopes of FJ still allowing me to claim my win (100mbtc), even went so far as to submit a complain on AskGamblers, but I was only met with rude responses from the so-called "Community Manager" aka Natalie, as well as FJ's live chat reps and I was ultimately denied. I felt that I had a pretty good argument and made several valid points, yet from the very beginning, FJ treated me like utter garbage - as though I had somehow been attempting to "scam" them in some way. Link to the complaint I had submitted on askgamblers: https://www.askgamblers.com/casino-complaints/refusing-to-pay-luckyjack-winner-citing-undisclosed-termsI never really had any other issues with FJ in the limited amount of time I had played there, but it's because of the whole LuckyJack ordeal I went through and the terrible treatment I received, that I likely will never play at FJ again. Hi simpejg, Now David here, known as mister friendly and polite across all digital communities from btctalk to askgambler or reddit or any dark and bright corner of the internet ) As I saw askgambler reviewed the complain and decided it was resolved, but I can feel you were not satisfied with answers. So I am here to discuss, talk, chit-chat about our product and your experience, give me a buzz in pm anytime. Cheers. |
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EXCLUSIVE 100% UP TO 250 mBTC DEPOSIT BONUS + 50 FREE SPINS
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7. General bonus terms and conditions apply.
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Hi Dear Friends, I wanted to make an announcement and congratulate Theb for joining our signature campaign. As user bajing didn't reply on any of our notices, we had to remove the user from campaign and replace with the new one. Congratulations Theb, we are happy to welcome you |
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We are surprised and shocked with accusations from users so obviously posting from anonymous accounts, but sadly there is nothing we can do. We just can continue working on our product and improve it till we reach perfection.
Dear Erkan, I am sorry for this taking so long, I have posted in the thread you opened as well. Have sent another inquiry to our fraud team about your case and will keep you posted with updates.
Therefore, we also have good news as well. In this weeks survey promotion, masssiveeeeeee freeee spiiiiinsss were on giveaways for our dear users, some of them used the chance and got rewards. posting names here, if you find yourself, give us a shout, check mail and tell how much you netted:
beherenow
kcayias
arzane
Cuongy
mojopine
gforgundwn
dejavu777
EpicBE
Arudolph
faust57
Ole_garh
suthep
not
eooe
dutchstargtr
Dycesickle
aaron16
hanvee
yui50
yungmishkalord
Gortm
etreyes011
methodist
BACKOFF
Kapar7
Mojo
aquem
jay2
devasters
cosminraduta
tebexana
jhcmtg85
Majklmen
turk4lifee
Krownpower
shenrockk2
Capri1984
Bbboomer
Oleg17486
opolkao212
fedbit
DogeBoti
Jaminkens
Goldwin
boonroonru
Sheu7717
Claushies
fatalflamer
viananda2525
Bupple
StackTaxer
GoldenG
jcoiner
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This is nothing new with fortunejack they have weird terms which limits most of the gamblers to make any sort of profit and when some lucky gamblers like you earn any sort of profit they simply block their account and give different sort of excuses like they mentioned one above this post. Just doa search about fortune jack in scam accusations you will find several situations like yours. Good thing you made this thread you will be paid soon. Hi There Erkan, We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly. Thanks 5 weeks for your bs security check come on why is it always you guys have problems paying to someone who made profit seriously people should avoid your casino. There is no problems of paying to someone lots of users have received funds without any issues and we are proud to be a fair client. But this has been a tough month for us, from technical and development perspective. Soon you gonna see a big change, but transition period is not easy. We totally understand user has no obligation to understand this, but we are absolutely transparent with the issues. As soon as our new fraud control system is up, the user will get paid in a very short period of time. Again, I sincerely apologise for the delay and hoping this will be resolved soon. |
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Hi There Erkan, We have already talked about this I think and informed you, that your withdrawal has been held due to a security check. Also, this has been a transition period for our product on new platforms, one of which is a fraud control and sadly this caused delays. We are utterly sorry for this and can promise from my side, that problem will be resolved soon and we are absolutely determined to make funds reach your account shortly. Thanks |
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