I've been on the cali dc since they got it and have had no downtime whatsoever.
The only downtime in the cali dc was James shut my server off. I had my bill paid, he just shut my server off. I opened a high priority ticket immediately, he didn't respond to it for 8 hours, and the reason was he just was at work and decided to go around turning servers off for those who didn't pay their bill. Mine is always paid. He was too busy at work to respond to tickets, but not too busy to turn servers off. Wow. |
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And I'm sorry if I sound distraught.
When I opened my 'high priority ticket' yesterday, I simply said 'The opfab server is down, please fix!' since everytime I would scream at James it wouldn't seem to help my situation, and I would be nice for a change, and my tone got harsher as time went by, like seriously 1 hour is crazy and 24 hours later not hearing why, is just outrageous. So that's why I had to publicly post about this and I'm SO GLAD I did, because before I did, I knew NOTHING. Just darkness.
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The Switzerland DC is *not* being helpful at this point. We now have the contact info but they apparently only have one technician who is apparently not doing anything. Our server seems to be up, in fact, I'm not sure it ever got turned off. The networking is broken and so far they haven't fixed it. We keep asking. :-P
I apologize once again. I'm not sure what else to say.
When we get this straightened out we will look into alternative Euro providers. If we can't find any, we'll bring them all stateside and migrate everyone.
-p
Can we avoid the international datacenters altogether? The cali DC seems pretty stable, the only problem was human error on James' part, but that's in the past now, I thought amsterdam would have been a great place to host the server and he needed to move us to switzerland, I guess I misunderstood the company's structure and I thought you guys actually had hardware and I got to choose where the VM was. Put OpFab wherever you think it will be reliable and it should be like a 'set-and-forget' scenario, so I can actually start figuring out this ridiculous database software and start developing the site? I have way too many things on my mind than to do than worry about this. FIX IT. Call them again. If you have access to the server, get the raw file and move it to cali. Let me know if the IP changes. Shouldn't be complicated. |
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I think BitVPS owner should reimburse all loses caused by outage of his service.
Daily Bitcoins had received about 0.5 BTC from the Operation Fabulous each day before this accident and I assume I have moral rights to demand refund from the BitVPS operator.
And that's just one client. Basically, everyone on the network who has an operation fabulous ad banner, their ads arn't displaying, and their pages arn't loading. It's a DISASTER when their pages don't load, and if they remove the ad boxes, we like, lose clients over this. Refunding me partial of my hosting fees is not nearly what the effect of damages caused by the lapse in service. And this isn't the first time. Why on earth are servers getting turned off? Last time it was 8 hours downtime because James literally turned our server off as if we didn't pay and we did. Then wasn't responding to tickets. If you are too busy at work to respond to tickets, then why are you going and turning servers off? And the incident in Amsterdam, where the datacenter owner was found to be not trustworthy and we had to do an emergency switch to the switzerland DC? And then the other incident in switzerland where the DC owner was holding your payment hostage? And we are still in switzerland? And the other incidents in cali, like if that's a brand new server in a brand new DC, and the bills are paid, why are servers going dark. WTF I'm so glad there are more people involved over there, I wish I had a vmdk file of the entire server on a regular basis so if something goes wrong I can do something about it. |
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Very sorry to hear that your services have been affected due to our Swiss outage.. Phungus, Naimjies, and I represent BitVPS as the new owners.
I am working tirelessly to recover services to our affected customers and hope to have this accomplished very soon. I am very sorry to hear that you will be leaving Bitvps and I understand your frustration. The transfer of ownership is nearly completed and I can assure you there will be no more hiccups further down the road.
Again I apologize to all affect customers. You will be credited for server downtime.
Best,
arij
Please do what you can to get things operational. All I have ever asked for is to pay my bill and have my server online. With BitVPS it's like every month or so there is a massive outage and it leaves me scrambling to find another host ASAP because opening tickets is basically worthless, I asked James if there was any possibility to have a server and not have to worry about it, and he said the only solution would be to close my account and I could move elsewhere. Pretty much exactly those words. If you could restore some faith in that company, that would be fantastic, but please just find my server and possibly move it to the california datacenter, I have had the least problems with that one (but there still has been issues). |
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You must not be aware, James doesn't run BitVPS anymore. It has new ownership.
Anyway, thanks for the hit piece. Happy customer here.
New ownership as of when? I got an email from someone yesterday who is trying to figure out which datacenter my server is in, and he's trying to get ahold of James, and he's responding via james@bitvps email, like.. did this happen in the past few days? James was emailing me steadily even 6 days ago, did this happen this week? |
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Update: I'm so pissed off at these guys, seriously, im trying to set up my stuff so that I dont need to rely on them anymore and 3 weeks later there is another outage. 12 hours down now, they don't know HOW to get it back online. Fucking pissing me right off.
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Just a head's up, I have had HORRIBLE experiences with BitVPS. Like, servers randomly getting turned off, pretty much having outages every month or so for extended periods of time, and the service is now becoming entirely absent.
My server which hosts Operation Fabulous has unfortunately been down for 24 hours now. Once it comes back online, we are moving to another host immediately.
I opened a high priority ticket as soon as it went down, and 24 hours later, NO RESPONSE from James. I did get a message from someone else who works there, but they said they were not able to contact James either. No one knows whats going on.
This isn't the first time this has happened. This has happened in 3 datacenters of theirs, numerous times, but I am shocked with this 24 hours outage. Most it has been before is 8 hours. I think 5 minutes is unacceptable. They don't care at all.
DO NOT USE BITVPS.
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I wonder what % of utilization all that hardware is at?
$5000 monthly cost? For the backup service? Seems.. bit taxed.
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maybe you should focus your energy on bitcoin, and make a bitcoin business instead of a taxi business? sure you could become a bitcoin taxi but that is a crazy market for anyone let alone a startup.
find a niche market in germany and jump on it!
if you can find the 35k funding and pull it off, though, that would be pretty epic as well. I was shocked when you said it was so cheap, as many others have posted, 300k+ is what I would have expected. it's certainly do-able.
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^. Roger got his phone number, name and address from the order details at bitcoinstore.
Ah. Yeah I figured that was a reality halfway though writing that so I included it as a theory. Makes sense. But even cross-referencing that info with the wallet info as verification seems non-ToS'y to me. |
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There are a million ecommerce stores on the internet who get scammed on a regular basis and have the same kinds of problems getting any kind of authority involved - even when the scammer might only be 10 miles away. They aren't posting customer info publicly everywhere...
Maybe they should? They probably don't, because they have no way of linking a customer to the scam, since it's easy to steal credit cards, but that turned out to be easier in this case. Also, there's a store nearby with a large section of the wall labeled Wall of Shame. It has photos of people the store caught shoplifting, whom the store banned, up there for everyone to see in public. Shoplifter? Scammer? I hope next time I'm at walmart and they accidently give me too much change they don't put my picture up on the wall of shame. And if you were asked for it back and you didn't give it? ab8989 says it best.. but I do agree that due to the nature of bitcoin, it is relatively easy to prove a user received extra funds. however, it was a day later that the extra 4.5119 BTC was sent to him. see the blockchain: http://blockchain.info/address/1H4UR5M72Ybpo4zrqWe8JKKYSeN1gxqBcUif walmart calls me up on a phone number I didn't give to them with the intention of them ever calling me and says that at the time of the sale I did receive the correct change, but the next day someone else gave me money randomly and it "should be" in my wallet and it pertained to the previous transaction... yeah, I would probably hang up too. .. continued to discuss this with Roger, as opposed to ignoring and hanging up on him, the whole thing would have likely been resolved in private.. Did nethead give Roger his phone number or something? Or did Roger get it from his blockchain.info account via the sketchy admin console? He could have put his phone number on the invoice for the video card, totally a reality as well. I think if regulations changed and the way things are done at blockchain.info are now different (user info encryption) then that is one benefit of this fiasco. There are a million ecommerce stores on the internet who get scammed on a regular basis and have the same kinds of problems getting any kind of authority involved - even when the scammer might only be 10 miles away. They aren't posting customer info publicly everywhere...
Maybe they should? They probably don't, because they have no way of linking a customer to the scam, since it's easy to steal credit cards, but that turned out to be easier in this case. Also, there's a store nearby with a large section of the wall labeled Wall of Shame. It has photos of people the store caught shoplifting, whom the store banned, up there for everyone to see in public. Shoplifter? Scammer? I hope next time I'm at walmart and they accidently give me too much change they don't put my picture up on the wall of shame. And if you were asked for it back and you didn't give it? Man that Wall of Shame thing is harsh. If someone is stealing food from a shop I feel sorry for them and I hope they get back on their feet. Thankfully something like that would be illegal here. So, of course, is shoplifting, so there's really no need for public shaming. As many others have said, keeping the change isn't scamming. It's dishonesty. It's morally wrong. It's taking advantage of another person's honest mistake, but it's not a SCAM. A scam is a deliberate attempt to gain money from someone by deception. That is not what happened here. All this "This guy is a THIEF and a SCAMMER and he should be vilified and Roger Ver is a poor innocent victim and should be deified" stuff is totally off the mark and at complete odds with how things actually went down. Roger Ver made a mistake. Sometimes you need to pay for your mistakes. Sadly you can't always count on people being honest enough to help you correct your mistakes when the mistake benefits them directly. That's life. Ver has all the tools he needs to ensure it never happens again. He doesn't have to worry about being scammed or robbed again, because no one scammed or robbed him. All he has to do is make sure he (or his employee) doesn't give people the wrong amount of Bitcoins when he makes a transaction. Roger Ver should have just asked this guy for the money back. If the guy didn't feel like being honest, too bad. Write off the loss, move on. Take it as a $50 reminder to be more careful in future. That's what any sane human being would do. My thoughts EXACTLY. From the dictionary: scam
[skam] Show IPA noun, verb, scammed, scam·ming.
noun
1.
a confidence game or other fraudulent scheme, especially for making a quick profit; swindle.
verb (used with object)
2.
to cheat or defraud with a scam.
Origin:
1960–65; orig. carnival argot; of obscure origin
Related forms
scam·mer, noun. |
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There are a million ecommerce stores on the internet who get scammed on a regular basis and have the same kinds of problems getting any kind of authority involved - even when the scammer might only be 10 miles away. They aren't posting customer info publicly everywhere...
Maybe they should? They probably don't, because they have no way of linking a customer to the scam, since it's easy to steal credit cards, but that turned out to be easier in this case. Also, there's a store nearby with a large section of the wall labeled Wall of Shame. It has photos of people the store caught shoplifting, whom the store banned, up there for everyone to see in public. Shoplifter? Scammer? I hope next time I'm at walmart and they accidently give me too much change they don't put my picture up on the wall of shame. |
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That's excellent timing seeing as how the world is supposed to end on Friday. SEND IN THE BTC's! The planet needs us. |
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Y'know the funny thing is, this is actually a valuable service to some. If you get a document written in Engrish, it's horrible, and the only way to correct it is to go over it yourself, or now get Kluge to take care of it. When we take blobs of english and put it through a translator, does it receive as mostly-understandable-jibberish on the other end? Classic: |
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You two freaked me out for a second. I clicked the link and the first thing I saw was my name at the top. Then I realized what page I was on. lmfao classic. |
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never a dull moment in the bitcoin world.
but the bitcoin world is sort of small right now, bitcoinstore, memorydealers, and the other associated businesses probably lost a LOT of customers in the past 24 hours. and those customers won't spread the good word about their experiences. it's like they say you do someone good and they might tell 3 people, but do someone bad and they will tell 10. well you just told a forum with now >73,000 members (plus reddit and other communities) EXACTLY how you conduct business and it's frightening yet delightfully entertaining to watch from a distance. I can't see this situation being good for you.
OP: probably shouldn't be linking directly to the 'please delete' thread if it is to be deleted and hidden from view.
I have about 100 other comments I want to make but I shall save face by keeping them to myself.
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Deadline is in a couple weeks? Maybe I can throw something together, do I need to understand the code or can I just do educated guesses?
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The wiki's certificate is expired
Good. Perhaps this will alert the wiki admins and make them start caring again. I've been trying to contact them to notify them about the dire need for capthas. I sent several emails to contact@bitcoin.it, all of which were ignored. Wasn't the certificate expired for like 1 day? |
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