DO NOT USE THIS SHITTY EXCHANGE
If you lost access to your email = your lost all of your money. This stupid exchange will not change your email no metter what, no matter what proof you have about account. And this is so easy to do, because this exchange has NO mention ANYWHERE about you current email and login made by "username". This is so retarded.
Cryptopia support was glad to help me and change email but not this CoinExchange.io. I regret sooo fucking much I tried to use them, they are so bad. Do not deposit your coins here, choose something better like Cryptopia or others....
Always consult these forums first for users inputs on exchanges, people and companies. Just a few minutes can save you from doom, well sometimes.
Not all exchanges are guilty of fraud or theft due to unanswered tickets. But it does show caution. Many are manned by 1 or a couple people, CRYPTSY for example. They don't have the funds, man power or good business sense to have ever started the company to begin with.
To their credit, this is crypto world not NYSE.
Do your research and continue to post your experiences.