Well, I think it is necessary to give a little summary here so that everyone can know how questionable Betnomi's refund plan was. They have marked the thread as solved in order to create an impression of paying all the victims. On 24th February, Betnomi representative claimed that they have completed the refund. But only two users have confirmed about receiving their funds until now.

Confirmation of refund:
• AHOYBRAUSE: Confirmed about receiving his funds (unknown amount)
• Betwrong: Confirmed about receiving his funds, $400+.

Pending and denied refund:
• Stayzor: 0.4 BTC and 4.5 ETH, denied without providing any proof.
• GekkeBelg: 0.9 BTC, in touch with Betnomi team privately.
• nutters: 0.125+ BTC, pending for review.
• kennymcc: New refund request.
• CryptoGods90: A streamer (promoter of Betnomi) claiming that he hasn't received the promised money.

Apart from these, no one has confirmed about receiving their funds from Betnomi. Some victims were banned from their telegram group for complaining about the stuck amount in the initial stage. Now Betnomi team has completely disabled the text messages for everyone in their telegram group.

Some forum members are widely appreciating this refund process of Betnomi without checking everything properly. But was it really a transparent refund process which can be marked as solved?

Regarding some of the above cases, it is interesting to hear about. Claiming you have completed KYC as if that clears you; it really doesn't.

We are revealing our secret approach to the whole KYC situation today. It was our decision not to apply KYC across the platform and only for users engaged in fraud. The idea and reasoning behind this are that if a user engages in fraud and we close their account, they will simply create a new account and do it again. We request KYC even if we intend to close the account; this way, they use their information to complete the KYC for the existing account. If they create a new account in the future, they will fail to pass the KYC because their information has already been used (if they use the same information), or else they must find someone else to provide their information to complete the KYC. In that event, they have to do some extra work to get a new account. Even in that case, we have systems in place to detect multiple accounts, so we can detect them for the most part.

Just for clarity, any user who has been asked to complete KYC without any questions was engaged in fraud of some kind, and we generally close the accounts after the KYC, as explained above.

There are some users who cried previously that their accounts were closed after they completed the KYC. Well, here is your explanation.

Less than 0.3% of our users had KYC, for context, and the fact that you had to complete KYC says it all.

As for the people trying to make it seem like we are making excuses not to pay these users, you have your explanations now. These accounts were already flagged/closed well before we ended our services. We only sent those accounts to the external risk management team for a good measure; we might be able to get some third-party report for those seeking proof.

Again, anyone who has any legitimate claim has been refunded, and the handful of cases above are being taken care of as well.

@Get-Paid.com, please send us a DM, and we will do well to resolve your issue for you.
It is unclear what the problem is as of now.

---

We cannot take anyone seriously who doesn't even bother to read a page or two before commenting. An issue will be explained extensively, and a few comments later, another person is back asking the same issue, making it seem like the questions are not being answered. If you have any kind of interest in the subject, it behooves you to read before you comment. If you think it's not worth your time to understand the context from previous comments, then it is not worth our time responding to you.

Thank you all for your understanding.

The refund requests of the following two users have been denied due to fraud (and this is not up for debate):

1. hubbypub
2. Pgermaine1413

The correct link to your scam accusation thread is this one, https://bitcointalk.org/index.php?topic=5462045.0 To be sure we cover every ground, have you send them the submission email for refund with the format they gave [quoted below] somewhere between the time they announce for refund and the day it's closed?

We will process or deny the remaining cases based on the results of the review conducted by the third-party risk management team.

It would be great to hear most of those refund receivers to testify if they've really received a penny or none. If that was the plan to refund, it should take time but it's like past already to the deadline and now they're coming up with some new plans but not for their refund receivers.

I thought that everyone has been cheered up with this refund plan but I guess many have hoped falsely with it.

I'm starting to get bad vibes and don't believe we will get any funds.
November 27th it was said the first batch would be paid in "the next few days". It's been a week since this was said, usually "few days" means less than a week, so this does not feel right. I suppose nobody got any payment yet, not even a very small one?

I will be personally covering the refunds from my own funds. We are exploring other options at this point, but every single user will be completely refunded in full. We would not have made an announcement about the refund unless we were positive we could get it done. Fortunately, the total balance of users on the platform is relatively small, so this is entirely doable.

Well I can't judge or from afar. I have not used the casino before so o can't say anything about the casino and according to saying "experience is the best teacher" and you have experienced it so you the how it is and you know better. Really it is not good to spoiled their name from this manner. Or is it an exit package they are trying to create for users? Because the way things are going is not funny anymore.

If the side is under maintenance then they should their customers or the update it here so people will be aware of what is happening in the website. But this one they are bringing back what has been said at the time of registration to the more months account doesn't really look nice. It is suspicious. Well I pray they should fix the issue as so as possible.

I am quoting the image part for visibility. Staying true to my post here, I'll guide you to raise a flag if you deemed it necessary. The shortcut is to simply click this button, and you can choose which type of flag you deemed fits your situation better.

If you want a comprehensive steps, though:

1. Go to Betnomi's profile and click the button of "trust" on that page


2. From the "trust feedback" page, scroll way to the bottom of the page where you get to the point where you can leave feedback [you can leave a negative one for them too if you want to]. Right next to the negative feedback, there's a link to raise a flag.


3. From that point, to which you'll be redirected to the page below, you can choose which type of flag you want to raise.


Flag type-1 will only need 1 DT support to be active, but it's the lightest flag and only appear to newbie and guests. If I may judge from your situation, it's more fitting to raise a type-2 flag [a violation of casual or implied agreement], it'll require 3 DT supports to be active, but judging from current situation, I don't think you'll find any difficulties to get [a lot of] supports. You can arguably raise a type-3 flag too, considering that they violate a written agreement [their ToS], it'll also require 3 DT supports. The decision is yours.

Sadly we are dealing with some completely newbies who don't have any idea how this flag system works or even how to create one.

@Stayzor, answering you in this post, not in the PM because let's help someone else too who doesn't know how to do the same.

You want to create a flag against the account betnomi
[1.] You will need to create a topic [scam accusation topic] where you will provide as many evidence as you can and describe your case. Scam accusation guideline https://bitcointalk.org/index.php?topic=260073.0
[2.] Go to betnomi trust page.
Profile ---------------> Trust : You are here https://bitcointalk.org/index.php?action=trust;u=2532772
Scroll down and look for a link text called "add a flag" https://bitcointalk.org/index.php?action=trust;addflag=2532772
[3.] Everything else are self explaining.

If you find me not responding you quickly, you can just leave your questions for everyone. Many will show you how to do a flag properly.

I highly doubt it.

If this is true, though I sympathize with your situation, I don't think there's much CG can do if betnomi didn't even respond, let alone has any intention to process your withdrawal. CG [as well as this forum] can only intermediate disputes, they can't force and make any platform to pay any amount due.

Though it's a quite likely possibility, wouldn't you agree that if this is what happened, then this thread will be filled with people saying they're lucky they've move all of their funds to other casino one week ago or last month, or that they knew that it's coming so they've withdrawn everything, things that goes along the line? But no one said these too.

The lack of complain also befuddled me, but if I have to throw my wild guess, I think most people here are waiting for their good news, still having a good faith that betnomi will return so they don't want to raise their accusation before they have something concrete or more signs pointing south.

---

edit: I am still not sure if this user is being serious or not with his post yesterday, but I just peeked at CG and found a complaint raised about 16 hours ago with similar amount to what he claimed. If that's him on CG, then there's the first case against betnomi regarding their current situation.

---

edit 2: taking a pause to give it another thought from different perspective, there's also a possibility that the complaint is not real and that the user is taking advantage of the current situation. On that other thread where he posted his lost, a competitor was offering [now deleted for whatever reason, that post was also made and removed on this thread too] a consolation bonus for anyone on their platform. I think we should consider a possibility that the user made a bet that betnomi won't join and resolve the situation at CG given their current situation on this forum, thus got it ruled against them and favoring him, and thus he can use that to claim that [now deleted] bonus on neighboring platform.

If this is true, then it seems that this gambler lacks knowledge of risk management. It's common knowledge that online casinos, or any online platforms for that matter, can shut down unexpectedly. Therefore, it is crucial to minimize risk exposure. $20k is a substantial amount of money for an average gambler, but I hope that the user who complained will be able to move on even if the full amount is not recovered.

As of the moment, the site is still inaccessible.

Wait... you're not joking?

TrustDice representative here. I would like to reiterate that we are sorry to see what's happening here to a fellow casino/sportsbook and its customers. These unfortunate incidents not only affect Betnomi themselves but might also erode trust in the entire crypto iGaming sector, which could have repercussions for all crypto casinos & sportsbooks including ourselves.

This industry is becoming increasingly cut-throat for a variety of reasons. Fees being charged on operators have become more expensive than before. In the meanwhile, scams, abuses, and wallet theft attempts are getting a lot more prevalent. As a result, a minor mistake or oversight, one that may go unnoticed in day-to-day operations and won’t appear significant before, can now lead to devastating consequences. Our hearts go out to Betnomi and also to the players who are experiencing difficulties accessing their funds there.

To safeguard people's trust in the entire industry, I feel there is something we can do as a somewhat established crypto casino & sportsbook. I know there gonna be cynical comments when I say this, especially from those who don't have their money locked in Betnomi. However, we still would like to seek feedback from those who are actually affected by this unfortunate event:

We'd love to hear what victims of this incident think of this idea. If it is positive in general, I will discuss how to implement it with the team.


Best,
TrustDice Team