Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Will cash deposits ever be back up?

Cash deposits are working just fine.  I just tested it myself and got my coins instantly.  If you have a specific issue please provide details at support.bitinstant.com

[alpha523]

Will cash deposits ever be back up?

Cash deposits are working just fine.  I just tested it myself and got my coins instantly.  If you have a specific issue please provide details at support.bitinstant.com

http://gyazo.com/9ab7694775c6ab962a6f3bd7648c7583
 

[Gareth Nelson]

Will cash deposits ever be back up?

Cash deposits are working just fine.  I just tested it myself and got my coins instantly.  If you have a specific issue please provide details at support.bitinstant.com

http://gyazo.com/9ab7694775c6ab962a6f3bd7648c7583
 

How much did you try?

[alpha523]

Will cash deposits ever be back up?

Cash deposits are working just fine.  I just tested it myself and got my coins instantly.  If you have a specific issue please provide details at support.bitinstant.com

http://gyazo.com/9ab7694775c6ab962a6f3bd7648c7583
 

How much did you try?

$150

[alpha523]

Will cash deposits ever be back up?

Cash deposits are working just fine.  I just tested it myself and got my coins instantly.  If you have a specific issue please provide details at support.bitinstant.com

http://gyazo.com/9ab7694775c6ab962a6f3bd7648c7583
 

How much did you try?

$150

I also get this when I log in before trying to make a purchase: http://gyazo.com/91c96b4c2be37c546b5971ae2f042e56
My username is alpha523

[Greg Eisenhorn]

What happens if I utilized Moneygram/ZipZap >>Bitinstant>> MtGox and sent funds (usd) to an unverified account? I did this earlier today due to a misunderstanding about whether or not bitinstant transfers fell under MtGox's new fiat currency policy.  

[holysmokes]

Is your service available to international users? can i create an account even though my location is not listed?

can i sell some btc to a verified paypal account or VirWox?

[PuertoLibre]

Sorry. I've got a support ticket open, but haven't heard anything on them in a long while, even after qurerying status last week (I don't suppose there's much staff there on the weekends).

I actually made two transactions -- one was taken care of last week, but queries on the second have gone unanswered. I know y'all are working hard back there in the support dept. I've had that job in the past, and I know it's hard work dealing with upset customers all the time. Y'all do have my sympathy. But after so long I'm getting cranky and trying every avenue I can to find resolution. The 11th was a LONG time ago.

The bitInstant dashboard shows the transaction number as: 9d3f16c8-6837-48c7-9aeb-76959ba5eb9d

I've just pushed your order thru.  Please allow up to a few hours for it to hit the blockchain.  Sorry for any delays.

I am the same as that person, how about (Now on Day 13 or 14) you take the initiative to actually refund my coins?

Order: df07ed15-e31f-48be-9d0f-da85a3a59c58

I've noticed that you have been ignoring me for the last week....

[Kittycat]

HOW MANY TIMES IS IT OK IN YOUR ESTIMATION, TO KEEP  SENDING ME THIS.?? June 12th??? I NEED THE BITCPIN PRICE I LOCKED THAT DAY. I ALREADY KNOW WHAT YOU'RE GOING TO SAY URSAY!!! IRS NOT LOCKED WHEN YOU BUY ETC. HOWEVER, IF YOU CAN MAKE UP YOUR OWN RULES , THEN SO CAN I. PUT MY MONEY IN MY ACCOUNT AT THE PURCHASE PRICE THAT DAY, RIGHT NOW!!please 



Subject: BitInstant Transaction Failed

Hi

Thank you for using BitInstant!

This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:41:24, meaning your order has currently failed.

Transaction ID: fc73e88f-6d4a-4d5b-a029-de2b5fae2281

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 432.04, has NOT yet been transferred to bitcoin.

Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).

Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.

Thank you for your patience,

The Bitinstant Team
 

[theHamburglar]

I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.

[smurf2094]

I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.

How did you do it? I jus keep getting the error that they are experiencing problems with one of their partners..

[URSAY]

What happens if I utilized Moneygram/ZipZap >>Bitinstant>> MtGox and sent funds (usd) to an unverified account? I did this earlier today due to a misunderstanding about whether or not bitinstant transfers fell under MtGox's new fiat currency policy.  

I believe if you input the correct Gox acct. that it will arrive at that account regardless.  However, once your funds are in an unverified Gox acct. I would imagine they would be frozen until you verify that acct. with Gox.

[URSAY]

Is your service available to international users? can i create an account even though my location is not listed?

can i sell some btc to a verified paypal account or VirWox?

All supported countries are listed at bitinstant.com

[URSAY]

Sorry. I've got a support ticket open, but haven't heard anything on them in a long while, even after qurerying status last week (I don't suppose there's much staff there on the weekends).

I actually made two transactions -- one was taken care of last week, but queries on the second have gone unanswered. I know y'all are working hard back there in the support dept. I've had that job in the past, and I know it's hard work dealing with upset customers all the time. Y'all do have my sympathy. But after so long I'm getting cranky and trying every avenue I can to find resolution. The 11th was a LONG time ago.

The bitInstant dashboard shows the transaction number as: 9d3f16c8-6837-48c7-9aeb-76959ba5eb9d

I've just pushed your order thru.  Please allow up to a few hours for it to hit the blockchain.  Sorry for any delays.

I am the same as that person, how about (Now on Day 13 or 14) you take the initiative to actually refund my coins?

Order: df07ed15-e31f-48be-9d0f-da85a3a59c58

I've noticed that you have been ignoring me for the last week....

We are not ignoring you.  We are in fact working on your case.  Your order shows up as just a quote as though it has not been paid.  Obviously if you have paid there will be a record and you will get your funds.  However, I need to work with other CS agents to get any traction on your issue as I'm still not sure exactly what the problem is.

[URSAY]

HOW MANY TIMES IS IT OK IN YOUR ESTIMATION, TO KEEP  SENDING ME THIS.?? June 12th??? I NEED THE BITCPIN PRICE I LOCKED THAT DAY. I ALREADY KNOW WHAT YOU'RE GOING TO SAY URSAY!!! IRS NOT LOCKED WHEN YOU BUY ETC. HOWEVER, IF YOU CAN MAKE UP YOUR OWN RULES , THEN SO CAN I. PUT MY MONEY IN MY ACCOUNT AT THE PURCHASE PRICE THAT DAY, RIGHT NOW!!please 



Subject: BitInstant Transaction Failed

Hi

Thank you for using BitInstant!

This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:41:24, meaning your order has currently failed.

Transaction ID: fc73e88f-6d4a-4d5b-a029-de2b5fae2281

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 432.04, has NOT yet been transferred to bitcoin.

Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).

Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.

Thank you for your patience,

The Bitinstant Team
 

I'd be happy to explain what your btc price is when you order.  However, because you think I, "make up my own rules", I'm not sure you want this explanation.

[URSAY]

I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.

I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid.

[smurf2094]

I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.

I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid.

How did you do a cash deposit if you are experiencing problems with one of your partners?

[URSAY]

I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.

I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid.

How did you do a cash deposit if you are experiencing problems with one of your partners?

Not all users receive this error.  I'm not sure what steps you took to receive this error.  Your best bet would be to log your issue at support.bitinstant.com with details to recreate this error so we can troubleshoot your specific issue.

[smurf2094]

I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.

I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid.

How did you do a cash deposit if you are experiencing problems with one of your partners?

Not all users receive this error.  I'm not sure what steps you took to receive this error.  Your best bet would be to log your issue at support.bitinstant.com with details to recreate this error so we can troubleshoot your specific issue.

I sent an email.

Woud you mind telling me how you did it? Like what browser did you use for example.

[phamilykid]

i have zip zap email confirming payment

these are the numbers from my account from bitinstant

06/24/13 15:41   0f0375e5-57c5-4e82-81e2-ca59a76dc212


06/25/13 11:23   New Order   fb64fd0b-dc5c-4f93-856d-07feea45b6b4
06/25/13 11:23   Manual Order   1d472307-0405-4fab-a67b-ed7eafaa441e

been almost a day i assume after a day fees are waived? at this point i dont care i just need my funds added