Official Newbie BitInstant Support Thread (Active Customer Support)

[chrometric]

Coins have reached my wallet...

+ 0.3 extra BTC's

[Ultrabeat]

everything is gravy with my confirmations and my coins completely hit my wallet! thanks bit instant. and let me know of any compensation that we will be receiving. Having 300 bucks in internet limbo for a week isn't the funnest thing in the world

Congrats Levy, good to hear.  Has everyone finally got their funds now?

Nope I still need my 500 deposit I placed and was confirmed on 6/11, seriously what is taking SO long, absolutely rediculous!!!! I've been such a loyal customer to bitinstant and have spent over 10,000 in last 8-10 months!

[cardcomm]

well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!!  what a great service.

Open a support ticket with all the details and you can be compensated for any loss

So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!

This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.

And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.

Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.

[levy42088]

Lol dude, you really complained to the BBB? The moderators were telling us that they were trying to fix the problems the whole time. They're not gonna take the money and run, especially since there is plenty of evidence that we did complete a transaction via zip zap. It was only a matter of time for them to iron out the kinks and now is the time. I think they have been more helpful than not during this whole situation.

You all were complaining to a brick wall, and just slowing them down in trying to solve the bigger problem. Your 1 transaction is only a brick in the wall of thousands of transactions they had to figure out why didn't go through. Once they figured out what was wrong, they were able to fix the issues that accrued during the down time.

Thank you bitinstant, you are, always have been, and always will be, my number one for cash to bitcoin transactions. ^_^

All you sorry souls out there that have nothing else to do then bad mouth a company that has been there for you flawlessly for years have some major issues. The admins told us that they were trying to fix the problem, but that really wasn't good enough for you? You guys wanted a personalized messege from the Owner of Bitinstant giving you the play by play of what they are doing?

Dear so and so,

We just turned on the computer, and opened up the code for the new website.

We just did a control + F to search for the Cash > Bitcoin wallet section of code.

We just edited  the line that says "Cause ALL transactions to fail = True" and changed it to "= False"

We will keep you posted on every other step we take until the problem is solved.

-Mr. Bitinstant

Be real guys.. A big company like Bitinstant doesn't have time to do that. There is a big issue, and most, if not all, resources should be strictly devoted to fixing the issue.

That is my 2 cents. Have a good day.

[Gareth Nelson]

well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!!  what a great service.

Open a support ticket with all the details and you can be compensated for any loss

So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!

This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.

And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.

Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.

Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.

[Gareth Nelson]

Lol dude, you really complained to the BBB? The moderators were telling us that they were trying to fix the problems the whole time. They're not gonna take the money and run, especially since there is plenty of evidence that we did complete a transaction via zip zap. It was only a matter of time for them to iron out the kinks and now is the time. I think they have been more helpful than not during this whole situation.

You all were complaining to a brick wall, and just slowing them down in trying to solve the bigger problem. Your 1 transaction is only a brick in the wall of thousands of transactions they had to figure out why didn't go through. Once they figured out what was wrong, they were able to fix the issues that accrued during the down time.

Thank you bitinstant, you are, always have been, and always will be, my number one for cash to bitcoin transactions. ^_^

All you sorry souls out there that have nothing else to do then bad mouth a company that has been there for you flawlessly for years have some major issues. The admins told us that they were trying to fix the problem, but that really wasn't good enough for you? You guys wanted a personalized messege from the Owner of Bitinstant giving you the play by play of what they are doing?

Dear so and so,

We just turned on the computer, and opened up the code for the new website.

We just did a control + F to search for the Cash > Bitcoin wallet section of code.

We just edited  the line that says "Cause ALL transactions to fail = True" and changed it to "= False"

We will keep you posted on every other step we take until the problem is solved.

-Mr. Bitinstant

Be real guys.. A big company like Bitinstant doesn't have time to do that. There is a big issue, and most, if not all, resources should be strictly devoted to fixing the issue.

That is my 2 cents. Have a good day.

As unprofessional as this is, that made me laugh - why didn't we think to turn off failure mode?

Thanks for the laugh, it's needed after a week like this

[snuff]

Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.

Why not fill orders at the now LOWER price since the delay was BI's fault?

[supermono]

I received my coins in my wallet a few minutes ago.

Has everyone finally got their funds now?

[Ultrabeat]

well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!!  what a great service.

Open a support ticket with all the details and you can be compensated for any loss

So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!

This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.

And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.

Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.

I agree, who is going to open another complaint ticket when it takes 4 days to push an order through? Anyone who doesn't care, probably hasn't spent more than a few hundred bucks on bitcoins. And if you read the fellow who complained to BBB it had been 4 months of nothing. I call that justly warranted.
I think all anyone wants Is complete updates on when their money will be seen.

[JustAnotherBitcoinFan]

Lol dude, you really complained to the BBB? The moderators were telling us that they were trying to fix the problems the whole time. They're not gonna take the money and run, especially since there is plenty of evidence that we did complete a transaction via zip zap. It was only a matter of time for them to iron out the kinks and now is the time. I think they have been more helpful than not during this whole situation.

You all were complaining to a brick wall, and just slowing them down in trying to solve the bigger problem. Your 1 transaction is only a brick in the wall of thousands of transactions they had to figure out why didn't go through. Once they figured out what was wrong, they were able to fix the issues that accrued during the down time.

Thank you bitinstant, you are, always have been, and always will be, my number one for cash to bitcoin transactions. ^_^

All you sorry souls out there that have nothing else to do then bad mouth a company that has been there for you flawlessly for years have some major issues. The admins told us that they were trying to fix the problem, but that really wasn't good enough for you? You guys wanted a personalized messege from the Owner of Bitinstant giving you the play by play of what they are doing?

Dear so and so,

We just turned on the computer, and opened up the code for the new website.

We just did a control + F to search for the Cash > Bitcoin wallet section of code.

We just edited  the line that says "Cause ALL transactions to fail = True" and changed it to "= False"

We will keep you posted on every other step we take until the problem is solved.

-Mr. Bitinstant

Be real guys.. A big company like Bitinstant doesn't have time to do that. There is a big issue, and most, if not all, resources should be strictly devoted to fixing the issue.

That is my 2 cents. Have a good day.

The BBB issue was from 4 months, as for this time...there were a ton of things that should of been done differently.  Obviously a warning should of been put up after the first 12hrs of no one getting their funds.  You know like any repurtable business would do "Expect delays, our system is currently experiencing issues"  How hard really is that?  Shutting down Q&A after everyone tries warning new customers not to use the terminal, and blames it on 2 customers who cursed...lmao, then there is the classic blame it all on the customer approach.  IT IS NEVER THE CUSTOMER'S FAULT...business 101 right there.  So please excuse me if I don't share any warm fuzzy feelings for a business that did all that, and who has ripped me off and others in the past!

[Gareth Nelson]

Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.

Why not fill orders at the now LOWER price since the delay was BI's fault?

Orders running now should execute at current market rates so for some customers they'll be getting a better deal and will only need to be refunded on fees, those customers who got a worse deal due to  price changes will of course be owed a certain amount and the best way to deal with this is via a support ticket which will be handled as usual.

[riner2013]

No more Brazil deposits?!

[bftst3]

I've been waiting since 2 est tuesday, and since time is money, how much is 72 hours worth?

[J98]

As a member of black Tuesday, I have officially received bitcoin to my wallet.

[cmandeiro]

Thank youy

[txlegally]

i have received one of four trxns from tuesday, so at least i know it is working.  now we wait.   just coming back on to post the positive, since i've been vocal on the negative.

[URSAY]

If you have not received your order it may be due to customer error.  If this is the case then you will be receiving communication from us asking for a valid btc address or account number so we can complete your order.

[bonedatul]

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there  gotten their funds yet?

[bftst3]

I used mt gox and I got my funds. My order was placed Tues at 2pm

[bftst3]

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there  gotten their funds yet?

My tix was 9071 so you were obviously ahead of me