URSAY
Legendary
 Offline
Activity: 1946
Merit: 1000
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June 24, 2013, 07:29:53 PM |
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Will cash deposits ever be back up?
Cash deposits are working just fine. I just tested it myself and got my coins instantly. If you have a specific issue please provide details at support.bitinstant.com |
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alpha523
Newbie
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Activity: 46
Merit: 0
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June 24, 2013, 07:39:57 PM |
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Will cash deposits ever be back up?
Cash deposits are working just fine. I just tested it myself and got my coins instantly. If you have a specific issue please provide details at support.bitinstant.com  |
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Gareth Nelson
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June 24, 2013, 07:47:41 PM |
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Will cash deposits ever be back up?
Cash deposits are working just fine. I just tested it myself and got my coins instantly. If you have a specific issue please provide details at support.bitinstant.com How much did you try? |
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alpha523
Newbie
Offline
Activity: 46
Merit: 0
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June 24, 2013, 08:32:10 PM |
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Will cash deposits ever be back up?
Cash deposits are working just fine. I just tested it myself and got my coins instantly. If you have a specific issue please provide details at support.bitinstant.com How much did you try? $150 |
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Greg Eisenhorn
Newbie
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Activity: 1
Merit: 0
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June 25, 2013, 12:31:47 AM |
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What happens if I utilized Moneygram/ZipZap >>Bitinstant>> MtGox and sent funds (usd) to an unverified account? I did this earlier today due to a misunderstanding about whether or not bitinstant transfers fell under MtGox's new fiat currency policy.
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holysmokes
Newbie
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Activity: 12
Merit: 0
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June 25, 2013, 07:41:30 AM |
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Is your service available to international users? can i create an account even though my location is not listed?
can i sell some btc to a verified paypal account or VirWox?
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PuertoLibre
Legendary
Offline
Activity: 1876
Merit: 1003
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June 25, 2013, 11:30:26 AM |
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Sorry. I've got a support ticket open, but haven't heard anything on them in a long while, even after qurerying status last week (I don't suppose there's much staff there on the weekends).
I actually made two transactions -- one was taken care of last week, but queries on the second have gone unanswered. I know y'all are working hard back there in the support dept. I've had that job in the past, and I know it's hard work dealing with upset customers all the time. Y'all do have my sympathy. But after so long I'm getting cranky and trying every avenue I can to find resolution. The 11th was a LONG time ago.
The bitInstant dashboard shows the transaction number as: 9d3f16c8-6837-48c7-9aeb-76959ba5eb9d
I've just pushed your order thru. Please allow up to a few hours for it to hit the blockchain. Sorry for any delays. I am the same as that person, how about (Now on Day 13 or 14) you take the initiative to actually refund my coins? Order: df07ed15-e31f-48be-9d0f-da85a3a59c58I've noticed that you have been ignoring me for the last week.... |
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Kittycat
Newbie
Offline
Activity: 1
Merit: 0
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June 25, 2013, 12:42:18 PM |
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HOW MANY TIMES IS IT OK IN YOUR ESTIMATION, TO KEEP SENDING ME THIS.?? June 12th??? I NEED THE BITCPIN PRICE I LOCKED THAT DAY. I ALREADY KNOW WHAT YOU'RE GOING TO SAY URSAY!!! IRS NOT LOCKED WHEN YOU BUY ETC. HOWEVER, IF YOU CAN MAKE UP YOUR OWN RULES , THEN SO CAN I. PUT MY MONEY IN MY ACCOUNT AT THE PURCHASE PRICE THAT DAY, RIGHT NOW!!please  Subject: BitInstant Transaction Failed Hi Thank you for using BitInstant! This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:41:24, meaning your order has currently failed. Transaction ID: fc73e88f-6d4a-4d5b-a029-de2b5fae2281 If you contact support about this transaction, please reference this number so we can help you more quickly. Your payment of 432.04, has NOT yet been transferred to bitcoin. Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly). Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue. Thank you for your patience, The Bitinstant Team  |
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theHamburglar
Newbie
Offline
Activity: 13
Merit: 0
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June 25, 2013, 12:49:05 PM |
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I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.
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smurf2094
Member
Offline
Activity: 65
Merit: 10
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June 25, 2013, 02:09:45 PM |
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I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.
How did you do it? I jus keep getting the error that they are experiencing problems with one of their partners.. |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 25, 2013, 02:17:11 PM |
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What happens if I utilized Moneygram/ZipZap >>Bitinstant>> MtGox and sent funds (usd) to an unverified account? I did this earlier today due to a misunderstanding about whether or not bitinstant transfers fell under MtGox's new fiat currency policy.
I believe if you input the correct Gox acct. that it will arrive at that account regardless. However, once your funds are in an unverified Gox acct. I would imagine they would be frozen until you verify that acct. with Gox. |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 25, 2013, 02:17:40 PM |
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Is your service available to international users? can i create an account even though my location is not listed?
can i sell some btc to a verified paypal account or VirWox?
All supported countries are listed at bitinstant.com |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 25, 2013, 02:21:42 PM |
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Sorry. I've got a support ticket open, but haven't heard anything on them in a long while, even after qurerying status last week (I don't suppose there's much staff there on the weekends).
I actually made two transactions -- one was taken care of last week, but queries on the second have gone unanswered. I know y'all are working hard back there in the support dept. I've had that job in the past, and I know it's hard work dealing with upset customers all the time. Y'all do have my sympathy. But after so long I'm getting cranky and trying every avenue I can to find resolution. The 11th was a LONG time ago.
The bitInstant dashboard shows the transaction number as: 9d3f16c8-6837-48c7-9aeb-76959ba5eb9d
I've just pushed your order thru. Please allow up to a few hours for it to hit the blockchain. Sorry for any delays. I am the same as that person, how about (Now on Day 13 or 14) you take the initiative to actually refund my coins? Order: df07ed15-e31f-48be-9d0f-da85a3a59c58I've noticed that you have been ignoring me for the last week.... We are not ignoring you. We are in fact working on your case. Your order shows up as just a quote as though it has not been paid. Obviously if you have paid there will be a record and you will get your funds. However, I need to work with other CS agents to get any traction on your issue as I'm still not sure exactly what the problem is. |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 25, 2013, 02:23:38 PM |
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HOW MANY TIMES IS IT OK IN YOUR ESTIMATION, TO KEEP SENDING ME THIS.?? June 12th??? I NEED THE BITCPIN PRICE I LOCKED THAT DAY. I ALREADY KNOW WHAT YOU'RE GOING TO SAY URSAY!!! IRS NOT LOCKED WHEN YOU BUY ETC. HOWEVER, IF YOU CAN MAKE UP YOUR OWN RULES , THEN SO CAN I. PUT MY MONEY IN MY ACCOUNT AT THE PURCHASE PRICE THAT DAY, RIGHT NOW!!please Subject: BitInstant Transaction Failed Hi Thank you for using BitInstant! This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:41:24, meaning your order has currently failed. Transaction ID: fc73e88f-6d4a-4d5b-a029-de2b5fae2281 If you contact support about this transaction, please reference this number so we can help you more quickly. Your payment of 432.04, has NOT yet been transferred to bitcoin. Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly). Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue. Thank you for your patience, The Bitinstant Team I'd be happy to explain what your btc price is when you order. However, because you think I, "make up my own rules", I'm not sure you want this explanation. |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 25, 2013, 02:24:42 PM |
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I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.
I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid. |
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smurf2094
Member
Offline
Activity: 65
Merit: 10
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June 25, 2013, 02:32:09 PM |
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I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.
I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid. How did you do a cash deposit if you are experiencing problems with one of your partners? |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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June 25, 2013, 02:44:09 PM |
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I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.
I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid. How did you do a cash deposit if you are experiencing problems with one of your partners? Not all users receive this error. I'm not sure what steps you took to receive this error. Your best bet would be to log your issue at support.bitinstant.com with details to recreate this error so we can troubleshoot your specific issue. |
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smurf2094
Member
Offline
Activity: 65
Merit: 10
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June 25, 2013, 02:51:50 PM |
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I just wanted to post that I had used BitInstant in the past for Dwolla-MtGox and it was a nightmare. I took a risk yesterday and tried BitInstant cash to bitcoin wallet deposit and it was successful and instant. By the time I got home, the bitcoins were in my wallet.
I also successfully did a cash deposit yesterday to btc and it was in my wallet almost immediately after I paid. How did you do a cash deposit if you are experiencing problems with one of your partners? Not all users receive this error. I'm not sure what steps you took to receive this error. Your best bet would be to log your issue at support.bitinstant.com with details to recreate this error so we can troubleshoot your specific issue. I sent an email. Woud you mind telling me how you did it? Like what browser did you use for example. |
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phamilykid
Newbie
Offline
Activity: 18
Merit: 0
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June 25, 2013, 03:23:58 PM |
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i have zip zap email confirming payment
these are the numbers from my account from bitinstant
06/24/13 15:41 0f0375e5-57c5-4e82-81e2-ca59a76dc212
06/25/13 11:23 New Order fb64fd0b-dc5c-4f93-856d-07feea45b6b4
06/25/13 11:23 Manual Order 1d472307-0405-4fab-a67b-ed7eafaa441e
been almost a day i assume after a day fees are waived? at this point i dont care i just need my funds added
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