Official Newbie BitInstant Support Thread (Active Customer Support)

[bonedatul]

I used mt gox and I got my funds. My order was placed Tues at 2pm

Do you know what number your support ticket was?  I placed my order at 7 EST on Tuesday

[URSAY]

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there  gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet.  Please respond to my support email which asks you for your order info.

[URSAY]

Still waiting here.

*Sensitive info removed at user request*

Do you have a 4 digit case #?

[kraden]

Hi, I have not received my order from Wednesday...  ZipZap shows it as paid.  I believe the current case number is 11708 (the original one was 10664).   In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one).  If you can do that, my Mt.Gox account number is:  M28557098X

Well, thank you for any assistance.

[bonedatul]

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there  gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet.  Please respond to my support email which asks you for your order info.

I apologize misread my case number it is 9503. My ZipZap account is 713839900.

[URSAY]

Hi, I have not received my order from Wednesday...  ZipZap shows it as paid.  I believe the current case number is 11708 (the original one was 10664).   In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one).  If you can do that, my Mt.Gox account number is:  M28557098X

Well, thank you for any assistance.

I am seeing an error which usually shows when the btc address is invalid.  However, the address you provided was valid.  Could you please respond to your support ticket with another valid btc address that we can try to send to?  Occasionally even valid btc addresses will have these issues although I'm not sure why.

[URSAY]

Still waiting here.

*Sensitive info removed at user request*

Do you have a 4 digit case #?

It's Case #10575.

If you ticket is 10575 then we are awaiting your response...

"Can you please provide your transaction ID or BitInstant username so I can look up your order?"

[URSAY]

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there  gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet.  Please respond to my support email which asks you for your order info.

I apologize misread my case number it is 9503. My ZipZap account is 713839900.

We just pushed your order thru and we're waiting for an execution.

[URSAY]

Still waiting here.

*Sensitive info removed at user request*

Do you have a 4 digit case #?

It's Case #10575.

If you ticket is 10575 then we are awaiting your response...

"Can you please provide your transaction ID or BitInstant username so I can look up your order?"

*Sensitive info removed at user request*

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.

http://www.zipzapinc.com[/size]

Can I get your email that you used on the transaction?

[malexpeterson]

I did finally receive my funds.  Thank you for that.  Please hire an experienced customer service manager.  The way this was handled was lacking to put it as nicely as I can.  If you need help finding the right people, I can recommend customer service analysts to you.  They will get you started on the right track.

Have a great day.

[2xchapter]

Hey UrSay

can you take a look at my case?


reference #db6d600b-0c4a-47c7-9da2-44e9415356f6

made payment to zipzap wednesday but transaction failed..

original ticket # 10746

but updated one is 11381


129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

[faqall]

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct #    1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

[cardcomm]

well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!!  what a great service.

Open a support ticket with all the details and you can be compensated for any loss

So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!

This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.

And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.

Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.

Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.

I FINALLY got my funds. Thank you.

According to blockchain, the cash value at the time of the transaction was $.053 less than the total amount I was supposed to receive, after fees. I'd like to be compensated my fee, plus the $0.53 difference.

As for my opportunity loss, that was totally my fault. I continued to rely on BitInstant as my sole funding source, in spite of previous problems with them. I'll be rectifying that situation ASAP. While I will possibly do business with you again, I assure you it will be as my last resort.

Unfortunately, you are a near monopoly in your space, and you act like it. That is never a good thing but I believe that cannot last.

Good luck with your future business, and I'll submit a problem ticket request my fee refunds.

[2xchapter]

Did you guys receive current rate or at the time of purchase rate, with fee or no fee?.




reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
To Address: 129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

[URSAY]

Hey UrSay

can you take a look at my case?


reference #db6d600b-0c4a-47c7-9da2-44e9415356f6

made payment to zipzap wednesday but transaction failed..

original ticket # 10746

but updated one is 11381


129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

I've responded to your support ticket.

[2xchapter]

I sent you a pm with the email address i used.

Unfortunately i can't reply to the original support ticket as my email providers email is blocked by gmail or something.


thanks

[URSAY]

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct #    1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

Pushed you thru.

[URSAY]

Can I get your email that you used on the transaction?

*Sensitive info removed at user request*

I'm not finding this email in our system.  Did you use this email on your order?  What's your BI user name?

[am752]

Any idea how long we're looking at for fee refunds?

[URSAY]

I sent you a pm with the email address i used.

Unfortunately i can't reply to the original support ticket as my email providers email is blocked by gmail or something.


thanks

I'm not finding this email in our system.  What is your BI user name?