Official Newbie BitInstant Support Thread (Active Customer Support)

[Good.Sir]

Hello,
I placed an order this afternoon and paid paid for it at a Moneygram location within the hour.  I received a confirmation e-mail saying the payment had been received etc. however I checked my blockchain wallet (6 hours after the e-mail) and I still have not received any bitcoins.  Delivery said it should be within the hour, and since the blockchain service is always synced, I have become concerned that there is an issue with my order.

Order#: 334107349
Blockchain Wallet: 1ALfe72rYiFcqqbWo9DSLm9kLBr6jyCWG6

[yahaauser]

I placed a order last night and something screwed up. Yankee please help me!

 Account #
710648122
   

Amount (USD)
$503.95

[yahaauser]

how fucked are you if you need more bitcoins?

[347build]

I'm hurting. I really thought that bitinstant would at least respond personally after the thousands upon thousands I've spent on them. Here I am 24 hours later, and they've shut down the support question/answer page. Haven't responded to my email. And basically blamed me personally for 'clogging up their system' because I posted my problem on 3 locations. *(question page, emailed them, and here).

I understand they have issues. I get it. But they should be updating hourly with progress, refund options, etc.

Its been 12 plus hours, and I know of no one that has had a single issue fixed, or an update to let us know an estimate of when this will be resolved. I put  ALOT of phreekin faith into these guys. I never thought I'd be let down.... not like this. Not with $500.

Whats the deal?

[malexpeterson]

Hello,

      At this point, there seems to be many people that have been waiting 24 hours for their money.  I am one of them.  Is there any way we can get some kind of update?  I had one email 6 hours into this yesterday.  I would really like to know where we are at with this and what kind of eta to expect.  I realize things are probably hectic with the new website; however, updating your customers would help create satisfaction were there currently is none.

I hope this finds you having a great day!

[yahaauser]

I think they hired some inexperienced Dev for this shit, I wish they had someone in thier fucking IRC channel doing something.

[347build]

looks like they disabled the question/answer support area. emails only at this point, of which ... no responses lol poopie.

now, what do i do. :-(

[yahaauser]

sit here and hit f5 and wait like the rest of us.

[bitwrangler]

Same Boat. Over 17 hours since my deposit.

tx # 5f808b41-e5e0-4f3f-ae8b-c43014aade37

Account Number: 910072982

Please help, mr bitinstant support guy.

[socket]

I know Coinbase is slow... but it works.

[chachachazippo2]

I was notified that my "BitInstant Transaction Failed"
this is the Transaction ID: 80a5f60d-7e5c-4929-93e7-d42fa6574d30
I am owed $105.61 USD into my MT.Gox account.
I paid in cash and was immediately Notified by ZipZap Inc and BitInstant that my transaction had failed. This is ridiculous.

[JustAnotherBitcoinFan]

Lol has anyone else noticed that they removed all comments, and Q&A's pertaining to their current issue in their support page.  Not one single order done through MoneyGram/ZipZap has resulted in the customer receiving the dollar amount to their accounts or address's.  So if your intention was not to scam customers, wouldn't you shut down the terminal that continues to take money but gives nothing in return?  The answer is yes, if your a reputable business who cares.  They have not shut down the terminal and have continued accepting money even though they know their customers are not getting thing in return.  Several of us have contacted, Dwolla, MoneyGram, ZipZap, and a few others listed on the site to advise them of the situation and the staggering amount of victims thus far.  Hopefully at some point one of them will quit accepting orders via BitInstant or BitInstant will decide to shut the terminal and quit knowingly taking money from orders they can't and aren't fulfilling.

[347build]

just recieved an email from bitinstant! asking for a bit more information! I have full faith back in these guys!! i gave them the info, and i'm sure they'll come through in the next little while! they always do! thanks!!!

[JustAnotherBitcoinFan]

just recieved an email from bitinstant! asking for a bit more information! I have full faith back in these guys!! i gave them the info, and i'm sure they'll come through in the next little while! they always do! thanks!!!

Lmao, yea they asked me for more info 25 hours ago lmao...it dont mean squat!!!

[URSAY]

Hey everyone,

You all will be taken care of.  Please refrain from logging dupe issues as it's really slowing down our processes and assuring that resolution times will be extended as we wade thru dupes.

Our new website went up yesterday and we are working to bring all functionality back online while dealing with customer issues.

If you have not been responded to then please be patient as we work to get to your issue.

Thanks for your understanding.

[bitwrangler]

How about you stop taking people's money until you figure it out?

[BCB]

Did you restore your cash deposit option?

[JustAnotherBitcoinFan]

How about you stop taking people's money until you figure it out?

Hahahaha, exactly.  Why not stop taking money from customers creating more issues, then continuing to take money knowing that the customers aren't getting anything in return and causing more issues.  The fact that they are doing this in this manner, not giving any estimates on when money will be returned, shutting down support Q&A, its all leading to a very bad thought that I know many and myself are thinking :-(

[URSAY]

How about you stop taking people's money until you figure it out?

Hahahaha, exactly.  Why not stop taking money from customers creating more issues, then continuing to take money knowing that the customers aren't getting anything in return and causing more issues.  The fact that they are doing this in this manner, not giving any estimates on when money will be returned, shutting down support Q&A, its all leading to a very bad thought that I know many and myself are thinking :-(

Support is not shut down.  You can log your issues at support.bitinstant.com

[yahaauser]

I really wish URSAY would resolve some of our tickets.