Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[gosha@e-coin]

Hello @Wirex.

I'm interested in buying bitcoins with my PayPal and then withdraw via ATM with the physical debit card.

1) I'm from Colombia. Can I do this without problems?
2) I see the Wirex website isn't functional yet. Can I order a debit card at e-Coin and it will work OK in the future?

Thanks.

1) It depends on PayPal in each particular country. Suggest you check with their support if it is ok to try loading your Wirex card. If yes, then there are no further limitations
2) For the time being, please, use the Wirex App in Apple Store or Google Play or https://e-coin.io if you need a desktop version. If you order the card now, it will work absolutely the same when wirexapp.com goes live

[gosha@e-coin]

Hi Wirex, I would like to ask you one thing. Is there any problem with the deposits of bitcoins? Because I'm trying to generate a new btc address but every time it fails.

Their system is from 1970s, it will work, but only if you give it good 10-20 minutes per action. I was unloading my card to btc and took me good 40 minutes to complete my action. Trying to transfer my bitcoin from ecoin to my wallet for 20 minutes already, just watch a tv series or something while it's generating. It's fun to see other providers who are pretty new to the game have flawlessly working system and wirex/e-coin can't fix theirs for years  

Edit : Here we go again, a pending transaction stuck on wirex, classic situation. Time to make a ticket and wait 2 weeks for response, oh yes!

it's not the system, it's the blockchain. Delays with deposits and transfers are the backside of having individual wallets rather than all users' funds sitting in the same hot wallet. It offers more security, but due to the imperfection of the blockchain itself, such architecture sometimes results in delayed transactions.

We are currently re-considering it, but would you 100% trade security for speed?..

[Wirex]

My deposit with BTC has almost 100 confirmations and it's still in pending status . Totally dissapointed , i'm paying a 3% fee to have my money the time i want them and not when your system decides to . My case is 58005 .

This issue has already been solved by the support team. Please check your account.

[LoveBTCs!]

Hey there,

are there any news on OECD's CRS?

https://bitcointalk.org/index.php?topic=1392468.msg16486676#msg16486676

Do you know if it affects (WaveCrest) e-money, especially your debit card?

Thank you for providing this service!

LoveBTC

[gosha@e-coin]

Hey there,

are there any news on OECD's CRS?

https://bitcointalk.org/index.php?topic=1392468.msg16486676#msg16486676

Do you know if it affects (WaveCrest) e-money, especially your debit card?

Thank you for providing this service!

LoveBTC

the latest comments from WaveCrest were as follows:

unfortunately we cannot give you any specific answer at the moment as we ourselves  are waiting for final comment from the Ministry of Finance on whether E-Money companies such as WC would be exempt from reporting. We hope it will happen quite soon and we will be able to clarify it for you as well.

[BioChanger]

I have my funds bugged in the system, can you please fix it? I had $500 BTC and I request a withdraw, email never arrived and it just disappear from balance.

[gosha@e-coin]

I have my funds bugged in the system, can you please fix it? I had $500 BTC and I request a withdraw, email never arrived and it just disappear from balance.

please, provide your registered e-mail or support ticket number

[radiosb]

Wirex has he worst support system going. They also steal your money if a transaction has gone through but has failed on bank end they will not refund your money do not use Wirex use another provider...believes they stole money

[candea]

Why is my deposit btc address not changing like before? This is a privacy security issue. What is the problem and when will it be resolved. I will not use your service anymore if this is not fixed, also my friends will do the same. Please provide proper service to your customers.

[MrGonzo]

This service is just unreliable. Whenever I try to load the card, it says "service is unavailable - please try again later".

[Wirex]

Wirex has he worst support system going. They also steal your money if a transaction has gone through but has failed on bank end they will not refund your money do not use Wirex use another provider...believes they stole money

Ok, First, Let me share with you this interesting article:
https://cointelegraph.com/news/wirex-closes-3-mln-japan-funding-round-eyes-asia-expansion

I'm going to quote the article a little bit more:

UK-based fiat and cryptocurrency online banking platform Wirex has announced it has raised $3 mln from Japanese SBI Group.

Wirex, which offers consumer products such as crypto-denominated debit cards, will use the funds for “development of new features, licensing and security, as well as a support to its expansion plans.”

Now, Do you really think The Japanese SBI Group will give 3 million USD to a "Scam"? Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real.

Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok?

Now, If you really need help, please give me your support ticket number and I will check your ticket with the team. If not, please stop adding to the group paranoia

[Wirex]

Why is my deposit btc address not changing like before? This is a privacy security issue. What is the problem and when will it be resolved. I will not use your service anymore if this is not fixed, also my friends will do the same. Please provide proper service to your customers.

Hello Candea. Normally, The Wirex Wallet change the BTC address every time you request one. However, in the last update, this was set to change once a month. This change will be reverted in the next updates of the platform. Thank you for your patience

[Wirex]

This service is just unreliable. Whenever I try to load the card, it says "service is unavailable - please try again later".

I'm sorry for the inconvenience. Unfortunately, the card loading service was temporarily unavailable for a few hours. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

[eduBTC]

Any plans to lower 5% fee?

[Plimo]

What's with that BLOCKCHAIN fee?
It takes like $1.7 every time I top up the card.

I'm putting money on the card,not sending btc to another address.So,there shouldn't be a blockchain fee..

Even if it needs to be there, 0.00143 is too much.

EDIT: Sent $50 and after all your fees, I have $44 on my card.
$6 worth of fees+exchange rate,just amazing....

[OmegaStarScream]

What's with that BLOCKCHAIN fee?
It takes like $1.7 every time I top up the card.

I'm putting money on the card,not sending btc to another address.So,there shouldn't be a blockchain fee..

Even if it needs to be there, 0.00143 is too much.

EDIT: Sent $50 and after all your fees, I have $44 on my card.
$6 fee,amazing.

I had the same issue a few days ago, and I really don't remember having them when I was using the service before, hopefully It's nothing more then a bug...

[Wirex]

What's with that BLOCKCHAIN fee?
It takes like $1.7 every time I top up the card.

I'm putting money on the card,not sending btc to another address.So,there shouldn't be a blockchain fee..

Even if it needs to be there, 0.00143 is too much.

EDIT: Sent $50 and after all your fees, I have $44 on my card.
$6 worth of fees+exchange rate,just amazing....

I understand your point. However, please remember the Blockchain fee is a bitcoin transaction fee, or "miners" fee added to bitcoins transfer from one wallet to another. The Fee is calculated by BitGo, our partner in bitcoin security and transactions, and it usually depends on different things like wallet history, blockchain load, amount of transaction, etc. We have no control over this and cannot do anything about it.

Hope this explanation can clarify the issue. If you need any more help, please feel free to reply back to this email.

[fxaddicted]

i have nothing bad to say about them . however it used to be 2k per day cashout limit via ATM and now 1k only . this is bad thing . advcash allow 3k per/day and i guess they use the same bank

[uiclicks]

I don't know whats going on but my balance went down from up to 3 btc to zero .

[gosha@e-coin]

i have nothing bad to say about them . however it used to be 2k per day cashout limit via ATM and now 1k only . this is bad thing . advcash allow 3k per/day and i guess they use the same bank

that shouldn't be the case - nothing changed from our bank's side in terms of ATM withdrawal limits. If your account is verified, it is still 2 withdrawals per day, up to $1000 each, subject to the limits of the actual ATM used.

Could it be that the ATM you are using has a different limit policy now? Worth asking the bank operating the ATM..