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[marty123]

I am trying to load funds to virtual card i am getting errors, please fix it

[Alejandra]

Hello, I have withdrawn money from my PayPal account to the USD card and PayPal said it will take just 1-2 to arrive and now it's been more than 2 days and nothing usually it arrives to my wirex account in just 2 days so is there any problem with the card issuing bank?

[Maxb77]

Hello, I have withdrawn money from my PayPal account to the USD card and PayPal said it will take just 1-2 to arrive and now it's been more than 2 days and nothing usually it arrives to my wirex account in just 2 days so is there any problem with the card issuing bank?

Read my messages above, they deceived me and keep $ 330 for about two weeks. Do not work with them before solving problems.

[Alejandra]

Hello, I have withdrawn money from my PayPal account to the USD card and PayPal said it will take just 1-2 to arrive and now it's been more than 2 days and nothing usually it arrives to my wirex account in just 2 days so is there any problem with the card issuing bank?

Read my messages above, they deceived me and keep $ 330 for about two weeks. Do not work with them before solving problems.

For my case I just think the delays comes from the bank but the customer service of wirex really helped me a lot before so I will send them a ticket so we can solve this issue

[doktor83]

Hey Wirex,

I ordered free replacement Visa on May 16., but your system still gives me another FREE Visa to order (because I can click on "order" Visa and it keep saying the cost is 0,00$ and free shiping). Previously I had just one plastic MC card. Can you check is that a bug or you really want me to order another free Visa plastic card  

did you get your tracking number yet ?

Well, no, because idiot me clicked on standard shipping instead of expedited, and later contacted support and ask them if they could change it to expedited, but they said nope. But that's my fault anyway.  

Card came today.

What you mean card come today ? without tracking number ? your country in Europe ?

Exactly, got the new Visa ordered on May 16. - yesterday, without tracking number. One of the ex-yu countries.

I ordered on may 16th too, still waiting..

[fxaddicted]

12 days so far since i order Visa Card . NO Tracking Number No Idea where the card is or when it gonna arrive 108537

[httpster]

Hello, I have withdrawn money from my PayPal account to the USD card and PayPal said it will take just 1-2 to arrive and now it's been more than 2 days and nothing usually it arrives to my wirex account in just 2 days so is there any problem with the card issuing bank?

Is it really that hard to read last 3-4 pages of this thread?

[HeroC]

Does the card support Android pay or Samsung pay? Does it allow for VCCs on one account for online transactions?

[httpster]

12 days so far since i order Visa Card . NO Tracking Number No Idea where the card is or when it gonna arrive 108537

No one said that customers will get tracking info, just that tracking info for your package exists, probably so they can check what is going on if you, after some time, don't get your card.

[geopayme]

Don't use this service, is the worst thing in the world.

Wirex, stole money from me... 

file a fraud claim with Companies house! here - https://www.gov.uk/government/organisations/companies-house/about/complaints-procedure
WIREX LIMITED

Company number 09334596
Filing history for WIREX LIMITED (09334596)
People for WIREX LIMITED (09334596)
Registered office address
25 Old Broad Street, London, England, EC2N 1HN

[fxaddicted]

12 days so far since i order Visa Card . NO Tracking Number No Idea where the card is or when it gonna arrive 108537

No one said that customers will get tracking info, just that tracking info for your package exists, probably so they can check what is going on if you, after some time, don't get your card.

They actually say that . Btw how did you know about your Card arrival ? Did DHL Local office call you or you get SMS etc ?

[alphateam]

12 days so far since i order Visa Card . NO Tracking Number No Idea where the card is or when it gonna arrive 108537

No one said that customers will get tracking info, just that tracking info for your package exists, probably so they can check what is going on if you, after some time, don't get your card.

They actually say that . Btw how did you know about your Card arrival ? Did DHL Local office call you or you get SMS etc ?

For those who waiting for card since the 16, this is the answer of my ticket :

   
Wirex Customer Care Team (Wirex)
May 27, 09:54 UTC

Hello,
Thank you for your Wirex card order.

DHL tracking numbers usually become available on the 4th working day after the card is ordered.

The bank is facing problems with the delivery process and tracking codes distribution. It's expected to be addressed during the next week.

We will certainly keep you posted and send you the tracking number as soon as we have it.

Apologies for the inconveniences.

[dev0tion]

I received my new card today. Have some patience guys.
I hope the VISA will be accepted at more places than the MasterCard did.

[Tripton]

I have been using this joke of a service for over a year and I have to say I didn't think it could get any worst ... I was wrong !

Since E-coin rebranded as Wirex everything has changed for the worst, as if E-coin wasn't bad enough already !

The support response time is beyond ridiculous , I doubt I have ever come across any type of service in the world that takes 2 weeks to reply to a ticket !

As if that wasn't enough, they have hidden rates and they even charge you 1 Eur month for each card that you have (virtual cards included), even thoguh you rarely manage to load any of them .

They don't update the real rate for bitcoin, not long ago their rates were around 1800 eur when the real bitcoin value was 2500 !!!! I can't imagine how much money they stole this way from people who didn't even realize the discrepancy .


In my particular case, ALL of my recent attempts at loading any virtual card failed and the money was held  by Wirex . 2 weeks after they merged all of my tickets in one (since I had a total of 4 failed transactions worth over $1000) and their reply was that I needed to send my documents again ...

Here's their reply to 4 failed transactions (take note I have created new virtual cards as every single one of the old virtual cards failed !)

   
Brian (Wirex)


Hello ,
Thank you for your message.

It seems that because a lot of new cards were ordered some of them were not verified (which is why the exchange couldn't go through). Please send us proof of ID and residence and we will follow-up with the bank for them to verify all of your cards.

Best regards,
Wirex support team


I have fully verified my account over 1 year ago and have had a physical card ever since, I even sent my documents a second time and now Wirex is coming up with some ridiculous excuse that they need my documents again to verify virtual credit cards ? Just lol ...


I am done with this service and just want my money back to move on

[alphateam]

I received my new card today. Have some patience guys.
I hope the VISA will be accepted at more places than the MasterCard did.

Got it today today at this time

So, card active, add fund on it. Try to buy something on a website (where i buy something six day ago with the visa virtual card with no problem), always rejected...
That's begin great.....

[alphateam]

Ok, i try many different website with the new visa, all my attempt are failed.

[Spider07]

Got it today too.

But how to move remaining euro from the mastercad to the visa card ?

It's very copmplicate with wirex . We need to exhange BTC to € . It's more simple with Xapo....

Thxs

[alphateam]

Got it today too.

But how to move remaining euro from the mastercad to the visa card ?

It's very copmplicate with wirex . We need to exhange BTC to € . It's more simple with Xapo....

Thxs

The move from master To visa Will be automatic on july 15. Your card works ?

[Spider07]

Got it today too.

But how to move remaining euro from the mastercad to the visa card ?

It's very copmplicate with wirex . We need to exhange BTC to € . It's more simple with Xapo....

Thxs

The move from master To visa Will be automatic on july 15. Your card works ?

I don't know yet if my card works....as I don't have a lot of BTC on Wirex.....and I'm not in a hurry to deposite BTC.....
I will come back to you in the next days 

[Alejandra]

I have withdrawn my money from my PayPal account almost 5 days now and till now it didn't reflect on the card so why the delays? Anyone got an idea because it usually takes 2 days also my account is full verfied so I don't see any problem in my end.