Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[doktor83]

When will new debit cards be available to us NON-EU residents?

[Kumic]

I can't login to my account. I see that many people have the same issue.
What do I need to do?

[NeuroticFish]

I can't login to my account. I see that many people have the same issue.
What do I need to do?

I'm not sure it's the same, still, maybe it helps:
when I've had that problem, it didn't allow me log in on the web, but it did allow me log in from the Android app.
So if you tried from web, try now in app; if you tried only in app, try now on the web.

[Kumic]

I can't login to my account. I see that many people have the same issue.
What do I need to do?

I'm not sure it's the same, still, maybe it helps:
when I've had that problem, it didn't allow me log in on the web, but it did allow me log in from the Android app.
So if you tried from web, try now in app; if you tried only in app, try now on the web.

Thanks, I will try that.
But this is not a solution. Logging in is a basic thing to do, if that doesn't work then something ain't right.

[Wirex-E-Coin]

I can't login to my account. I see that many people have the same issue.
What do I need to do?

Hello.
Thank you for contacting Wirex!

We don't see any problems with your account, it is active. But please note that you have enabled 2FA security.

In order to reset your password, you need to use reset password link provided below:  https://app.wirexapp.com/forgot-password

As well, please note  following:

- Do not use capital letters while entering an email address. 
- If you do not receive password reset link please check your spam folder.
- Alternatively, please clean your web-browser history and cookies or try to use another device. 
- If you unable to receive reset password message make sure that your provider didn’t block our email domain

Please write to support@wirexapp.com to create a ticket if the issue persists.

[Wirex-E-Coin]

When will new debit cards be available to us NON-EU residents?

Hello.
We have almost finished the integration with the new card issuer and waiting for the final Visa approval. Please stay tuned for the next updates. Thank you so much for your patience

[Kumic]

I can't login to my account. I see that many people have the same issue.
What do I need to do?

Hello.
Thank you for contacting Wirex!

We don't see any problems with your account, it is active. But please note that you have enabled 2FA security.

In order to reset your password, you need to use reset password link provided below:  https://app.wirexapp.com/forgot-password

As well, please note  following:

- Do not use capital letters while entering an email address. 
- If you do not receive password reset link please check your spam folder.
- Alternatively, please clean your web-browser history and cookies or try to use another device. 
- If you unable to receive reset password message make sure that your provider didn’t block our email domain

Please write to support@wirexapp.com to create a ticket if the issue persists.

I adjusted my clock on my phone it was 2 minutes off (time on google 02:49 pm, time on my phone 02:51 pm). That helped. So clocks must be running at same time. I didn't have any problems with other accounts though.

[WirexVictim]

Is it true that Wirex refuses to refund canceled cards?

[Catwalk]

I can't believe wirex I have been with them for quite awhile and when they transitioned from MasterCard to visa I requested a refund on my card and got it.
I eventually bought 1 plastic card and 2 virtual card later down the line. I find them disabled I have barely used them. With no info on when exactly the new cards will come I requested a refund on those cards. I expected a refund for such an obvious situation but nope. They refused my refund stating to wait for the new cards. Are you serious I expect my money back on the cards that I bought barely used and now unusable because of their new terms. Ridiculous
If I wanted go wait refund me and I will buy the cards later.
Request: 293310

[ne0x86]

Hi, anyone can explain me how fees works?

I did a deposit in LBRY. I add 69lbc coins (about 38usd, price in wirex is close to bittrex) but I received 0.001065 btc (19usd). Where is the rest?

This is blockchain link: https://tradeblock.com/bitcoin/tx/704b79872f34f6edb911521476aafad5f84d7bbb25de9722fc6b2b1dc55f28ab

Thx for your help

[Wirex-E-Coin]

@Catwalk, Hi!

I have checked with an agent that works on your case. She will keep you updated! Please, do not hesitate to contact me if she'll keep you waiting too long! 

Best regards,
Lana

[Wirex-E-Coin]

Hey @WirexVictim!

I am so sad that you chose this nickname.. Anyway, I suggest you to contact our support team. We would need to check your particular case. If you've already opened a ticket, let me know the ID! I will do my best to resolve the issue as quickly as possible.

Best wishes!
Lana 

[GoldSeal]

When is wirex going to have another debit card that works for the rest of the world? I don't care about contactless cards etc. I just want a card that works in an ATM because I live in Japan.

[WirexVictim]

Hey @WirexVictim!

I am so sad that you chose this nickname.. Anyway, I suggest you to contact our support team. We would need to check your particular case. If you've already opened a ticket, let me know the ID! I will do my best to resolve the issue as quickly as possible.

Best wishes!
Lana 

This is not particular case and there is no other solution than prompt refund. Your support team winds people up by talking nonsense. There is no need to talk to them anymore. Group of Wirex victims gathered to start legal action and you will be informed about details right after holidays.

Best wishes to you too.

[Wirex-E-Coin]

WirexVictim,

Your comment is weird, don't you think?  Would you be so kind to share the number of the ticket that you opened! I'm offering you some help and you ignore it. Let me help you, ok. You probably contacted our support and something went wrong. Let me check it!

Waiting for your reply!

With all the respect,
Lana

[emmabear]

When will our Bitcoin Cash be available for withdrawal? I had 2 btc on Aug 1 and want to receive my bitcoin cash as soon as possible.

[Wirex-E-Coin]

Dear tsvetomir69,

Thank you for reporting the problem. The agent who works on your ticket was asked to check it more carefully. She will get back to you as soon as possible. Please, notice that it may require additional time since it depends on how quickly bank considers the issue and provides feedback.

Thank you in advance for your patience!

[Nodial]

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.

[lite]

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.

My virtual card was blocked as well few weeks ago, fortunately i did not have any balance on card or had any bitcoin there. i have stopped using them, since they require ID proofs/don't serve the country i live in. did you contact support? what did they say? i hope you get your money back (without having to go through ID verification  ).

[Nodial]

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.

My virtual card was blocked as well few weeks ago, fortunately i did not have any balance on card or had any bitcoin there. i have stopped using them, since they require ID proofs/don't serve the country i live in. did you contact support? what did they say? i hope you get your money back (without having to go through ID verification  ).

It is not a problem to verify myself, in fact I sent them my documents when I noticed it was required, the problem is that I'm afraid they're scam cause it doesn't make any sense to provide a card that requires verification and then block it because you haven't verified your identity. This can only be explained with the fact they're trying to steal customers money.

Yes, I contacted the support and I got a template email back: "We pause your account to first protect your assets, your money and protect your account".