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sardasa
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July 25, 2017, 08:37:49 AM |
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I have updated my wallet today and now I am on version 8.8.3.
Since then I am unable to withdraw bitcoin and getting Runtime error, code: 15 message everytime I am trying to withdraw bitcoin.
Can this please be fixed on urgent basis and new version of app released asap?
Unfortunately several users report this issue. Hope it will be solved soon - they're working on it. Any ETA for the fix? |
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tempus
Legendary
 Offline
Activity: 1960
Merit: 1128
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July 25, 2017, 05:36:03 PM |
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I have updated my wallet today and now I am on version 8.8.3.
Since then I am unable to withdraw bitcoin and getting Runtime error, code: 15 message everytime I am trying to withdraw bitcoin.
Can this please be fixed on urgent basis and new version of app released asap?
Unfortunately several users report this issue. Hope it will be solved soon - they're working on it. Any ETA for the fix? As far as I know it should be fine now - do you still get the runtime-error? |
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sardasa
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July 26, 2017, 10:09:55 AM |
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I have updated my wallet today and now I am on version 8.8.3.
Since then I am unable to withdraw bitcoin and getting Runtime error, code: 15 message everytime I am trying to withdraw bitcoin.
Can this please be fixed on urgent basis and new version of app released asap?
Unfortunately several users report this issue. Hope it will be solved soon - they're working on it. Any ETA for the fix? As far as I know it should be fine now - do you still get the runtime-error? Yes. |
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tempus
Legendary
Offline
Activity: 1960
Merit: 1128
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July 26, 2017, 11:01:11 AM |
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I have updated my wallet today and now I am on version 8.8.3.
Since then I am unable to withdraw bitcoin and getting Runtime error, code: 15 message everytime I am trying to withdraw bitcoin.
Can this please be fixed on urgent basis and new version of app released asap?
Unfortunately several users report this issue. Hope it will be solved soon - they're working on it. Any ETA for the fix? As far as I know it should be fine now - do you still get the runtime-error? Yes. Ok. Please write to support@lykke.com. In case you've already done that you can message me your ticket number. |
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sardasa
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July 26, 2017, 04:57:01 PM |
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I have updated my wallet today and now I am on version 8.8.3.
Since then I am unable to withdraw bitcoin and getting Runtime error, code: 15 message everytime I am trying to withdraw bitcoin.
Can this please be fixed on urgent basis and new version of app released asap?
Unfortunately several users report this issue. Hope it will be solved soon - they're working on it. Any ETA for the fix? As far as I know it should be fine now - do you still get the runtime-error? Yes. Ok. Please write to support@lykke.com. In case you've already done that you can message me your ticket number. Sent. Similar issue happening again. Last 3 transactions sent to the address on my profile are not shown in my wallet. Ticket raised for the same and number PMed you. I am not sure why there are so many issues and same issue keeps happening again and again. |
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mtnsaa
Legendary
Offline
Activity: 1568
Merit: 1000
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July 27, 2017, 06:52:26 PM |
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Lykke Policy for Bitcoin CashIn the light of the potential upcoming Bitcoin Cash (BCC) network split, Lykke will execute the following contingency plan: 1. Lykke will stop all exchange services, including all deposits, withdrawals, and trading, on 31 July 12:00 GMT. 2. If you would like to claim your BCC on the Bitcoin Cash blockchain after the hard fork, we recommend that you withdraw from your trading wallet to any private wallet. If you use a private wallet inside Lykke Wallet, you can access your BCC on the Bitcoin Cash blockchain client using your 12-word seed, which you can convert to a private key with the open source tool). 3. Lykke will resume exchange service on 2 August 12:00 GMT (conditional to the progress of the BCC hard fork). Six confirmations instead of three will be required to confirm BTC transactions. 4. Going forward, Lykke does not promise BCC support in the trading wallet. However, it will be possible to withdraw BCC later, even if we do not integrate BCC into the Lykke Wallet. Your best option is to act before the split. https://www.lykke.com/company/news/Lykke-Policy-for-Bitcoin-Cash
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Sanchoni25
Member
Offline
Activity: 96
Merit: 10
I accept XBY/XFUEL
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July 27, 2017, 08:17:15 PM |
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Hello lykke team today I bought another 0.1 btc and transfered it to my lykke wallet (this time to the private one and not the trading one - was this a mistake  ) but the btc is still not listed on my wallet - I use the lykke app on my android phone. When will the btc appear? It already has over 40 confirmations! You can see it here -> https://blockchain.info/address/1NEQS1TEKmAgtS8YGYpvcQQBafW9jxwPjrI appreciate any helpful answer |
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tempus
Legendary
Offline
Activity: 1960
Merit: 1128
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July 27, 2017, 09:24:44 PM |
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Hello lykke team today I bought another 0.1 btc and transfered it to my lykke wallet (this time to the private one and not the trading one - was this a mistake ) but the btc is still not listed on my wallet - I use the lykke app on my android phone. When will the btc appear? It already has over 40 confirmations! You can see it here -> https://blockchain.info/address/1NEQS1TEKmAgtS8YGYpvcQQBafW9jxwPjrI appreciate any helpful answer Hi Sanchoni25! No, it wasn't a mistake to deposit the private wallet directly. It seems as if the App sometimes doesn't properly detect a deposit - some other users have reported that issue as well. Please write a mail to support@lykke.com to make them aware of your case. I hope it will be fixed soon! |
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Sanchoni25
Member
Offline
Activity: 96
Merit: 10
I accept XBY/XFUEL
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July 28, 2017, 09:10:34 AM |
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Hi Sanchoni25! No, it wasn't a mistake to deposit the private wallet directly. It seems as if the App sometimes doesn't properly detect a deposit - some other users have reported that issue as well. Please write a mail to support@lykke.com to make them aware of your case. I hope it will be fixed soon! Thank you tempus, I wrote an e-mail and support has already replied but still no solution to the problem  I hope this issue will get fixed today  But my btc can't be lost, right? Because I used the wallet address the Lykke app showed me and it is perfectly fine confirmed on the blockchain! |
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tempus
Legendary
Offline
Activity: 1960
Merit: 1128
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July 28, 2017, 09:34:17 AM |
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Hi Sanchoni25! No, it wasn't a mistake to deposit the private wallet directly. It seems as if the App sometimes doesn't properly detect a deposit - some other users have reported that issue as well. Please write a mail to support@lykke.com to make them aware of your case. I hope it will be fixed soon! Thank you tempus, I wrote an e-mail and support has already replied but still no solution to the problem I hope this issue will get fixed today But my btc can't be lost, right? Because I used the wallet address the Lykke app showed me and it is perfectly fine confirmed on the blockchain! Yes, I hope it will be fixed soon. It's an unfortunate situation to have money stuck of course. But your money is safe, because as you say, it's on the correct address and has enough confirmations. Problem seems to be that the App currently has a problem to detect the deposit so it's not displayed in your App while it's in fact there. |
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Sanchoni25
Member
Offline
Activity: 96
Merit: 10
I accept XBY/XFUEL
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July 28, 2017, 05:09:34 PM |
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The issue has been solved - the btc is now listed in the app and can be used |
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MBrandoeye
Jr. Member
Offline
Activity: 57
Merit: 10
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July 28, 2017, 05:12:40 PM |
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Somebody knows if it will be never listed in other exchangers more than it's own?
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tempus
Legendary
Offline
Activity: 1960
Merit: 1128
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July 28, 2017, 05:34:58 PM |
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The issue has been solved - the btc is now listed in the app and can be used Good, glad to hear that! |
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tempus
Legendary
Offline
Activity: 1960
Merit: 1128
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July 28, 2017, 05:35:52 PM |
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Somebody knows if it will be never listed in other exchangers more than it's own?
It is planned to get LKK on other exchanges but there is no fixed ETA yet. |
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mysacrifice
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July 28, 2017, 05:37:09 PM |
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Somebody knows if it will be never listed in other exchangers more than it's own?
It is planned to get LKK on other exchanges but there is no fixed ETA yet. Looking forward. |
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sardasa
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July 29, 2017, 10:15:53 AM |
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When will my issue be fixed? Last three transactions are still missing from my account  |
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tempus
Legendary
Offline
Activity: 1960
Merit: 1128
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July 29, 2017, 10:39:41 AM |
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When will my issue be fixed? Last three transactions are still missing from my account Should be solved soon. Dev-Quote: “We had an issue with 3rd party indexer component. Now it should be resolved and we will cover all missed operations during last days. Hopefully will be finished today.
Amount of users affected is not very high, but still sorry for inconveniences.” |
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cryptoonion888
Full Member
Offline
Activity: 191
Merit: 100
I dont mind the pain
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August 01, 2017, 11:32:22 AM |
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Please, PLEASE, please RIPPLE!! and in second place, but i think is gonna be hard to do it: IOTA |
LYKKE +++++ IOTA+++++BURST+++++IGNIS+++++ARDR+++++BCH
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factoo3
Newbie
Offline
Activity: 33
Merit: 0
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August 01, 2017, 12:28:18 PM |
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It would be nice to ad FACTOM
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