Changelly.com - instant exchange. VISA/Mastercard accepted.

[buwaytress]

I suspect that exchange rate is because that's the Visa/Mastercard credit card rate, or simply the fiat to crypto rate, as I've just tried it and it shows the same massively bad rate.

However, if you check our the crypto to crypto rates, it's very competitive.

Let's see if OP can clarify.

Guys, thanks for your feedback! It helps us to become better. Changelly has started as an instant crypto-crypto exchanging service, we have very competitive rates and no amount restrictions, as you see. Fiat payments have been added recently, and we are still tuning the process. USD->Crypto exchange rates are looking much better now, I hope. We are working hard to provide the best rates for instant buying of any listed crypto. With fast and clear payment process for you. This month will be released a few great updates on fiat!

Great to hear about these updates, OP. Yeah good to see the rates have improved for fiat to crypto and you may want to work on that more as that's really the entry point for most newcomers who won't ordinarily be able to get crypto any other way.

Your crypto to crypto rates aren't very far off what I can find in alternative sites so good on that.

You may want to update on how many confirmations needed before a deposit is reflected. Common question.

(previous minergate user here)

[Changelly]

You may want to update on how many confirmations needed before a deposit is reflected. Common question.

Thanks, this make sense! We are working on transaction status page to show remaining confirmations, exchanging and withdraw progress, etc. That will make process much clear for you!

[juguelio]

Good article:

https://cointelegraph.com/news/with-charlie-shrem-as-advisor-shangelly-is-set-to-outperform-shapeshift

[Financisto]

Good article:

https://cointelegraph.com/news/with-charlie-shrem-as-advisor-shangelly-is-set-to-outperform-shapeshift

Nice to see Changelly is getting more aggressive and competitive day after day.

That's good for the market, that's good for consumers!

[BitcoinGirl.Club]

Good article:

https://cointelegraph.com/news/with-charlie-shrem-as-advisor-shangelly-is-set-to-outperform-shapeshift

Definitely a good article but if there are going to make their volume grow 5x this year...I would suggest a signature campaign to get the word out there\here.

[Changelly]

Guys, we appreciate your feedback on article, much thanks! Charlie Shrem is a reputable and well know person on the market - the bitcoin pioneer! We are excited to work with Charlie for the last two months. He is helping us in partnership with many crypto businesses. Charlie said that he likes to promise less, but do more! So the 5x grows is our minimum plan for the next year.

[nillohit]

You're doing fantastic job. Would you plz add byteball ? Byteball is a true & first DAG coin in the history of crypto. You may find more details about Byteball here : https://bitcointalk.org/index.php?topic=1608859

[mobilestrike]

I am on this forum from more than one year but I heard about your exchange for the first time. there may be many other members on this forum who will not know about your exchange. To solve this issue many exchanges and other service providers often start an advertising signature campaign to aware everyone on this forum.

[cpozzer]

Hello,

Can you check this transaction d623c92b858c, its stating finished, but when you look into it you wont see the actual transaction details but it shows that its still pending. And i  havent yet received my eth.

Claudio

[cpozzer]

Hello,

Can you check this transaction d623c92b858c, its stating finished, but when you look into it you wont see the actual transaction details but it shows that its still pending. And i  havent yet received my eth.

Claudio

The system has updated and now i see the transaction details, just took some time.

Claudio

[DAEDrey]

Hi folks,

I see the message that Changelly accepts Visa/MC, however I don't have a USD option in the pull-down menu.  There is a Euro option (#1 on the list).  Any insight?

Dr

[Changelly]

You're doing fantastic job. Would you plz add byteball ? Byteball is a true & first DAG coin in the history of crypto. You may find more details about Byteball here : https://bitcointalk.org/index.php?topic=1608859

Hey, thanks! we are already in contact with Byteball team. Technology looks very promising. Hope we can add it soon!

I am on this forum from more than one year but I heard about your exchange for the first time. there may be many other members on this forum who will not know about your exchange. To solve this issue many exchanges and other service providers often start an advertising signature campaign to aware everyone on this forum.

That make sense! We are preparing to mass promotion campaign. Probably will also advert here.

Can you check this transaction d623c92b858c, its stating finished, but when you look into it you wont see the actual transaction details but it shows that its still pending. And i  havent yet received my eth.

The system has updated and now i see the transaction details, just took some time.
Claudio

Claudio, nice to hear! Usually transactions are processed in a few minutes, once we got confirmations of your payment in blockchain. In case of any issues please don't hesitate to contact our support@changelly.com team, they can help shorty. Hope you've been satisfied by our service!

I see the message that Changelly accepts Visa/MC, however I don't have a USD option in the pull-down menu.  There is a Euro option (#1 on the list).  Any insight?

Hey! Unfortunately, USD payments are temporary disabled due to our cards acquiring partner maintains update. Anyway you can calculate in EUR and pay with your USD bank card (or any other local currency worldwide), funds will be converted instantly with the low fee.

[DAEDrey]

True that you can purchase Euro, however I assume you get hit with another exchange rate from Euro to USD then to the coins?

Dy

[stray]

I've had a transaction in limbo for a few hours and haven't heard from support yet - is it off hours?
The quoted 'processing' rate is also a good bit lower than what it was during estimate, will it re-adjust when it actually goes through?

Edit: They followed up with me, and it was the original rate as expected (minor fluctuations) - Waiting on the BTC to send due to withdrawal limits but thanks for the quick reply!

Edit 2: I woke up to the deposit this morning and a follow-up email overnight. The transaction was upwards of 50 BTC and is now completed, thank you!

[Lorenzo0]

Hi guys, I've made a transaction with you, sent eth, waiting for my xmr.
It's been over 4 hours and it's still at waiting processing.
I've sent a ticket also, tx ends with 78e2.
Could you check it please?

[miokirapaic]

Hi i have made transaction of 2.01 BTC and wanted to exchange it to ETH,my payment was proccesed and verified 12h ago but i get message that they still wait for payment from my side and changelly dont send my ETH,my transaction #91d067b36178,their support is not working in weekends so i hope this ll speed up the process.

Just want to let you know that Changelly send my ETH,thay had problem with ETH wallet so now everything is ok.
Thx to fast response and solving problem.

[kplim82]

Hi Changelly's team,

For your information, I've made a payment of US$50 on last Sunday to purchase US$50 value of MaidSafeCoin. However, after a long waiting (More than 24 hours), I only received 0.0000273 value of BTC, instead of 0.048904115 value of BTC to my MaidSafeCoin's address.

I've also print screened the payment proofs here:

http://prnt.sc/egyoxc (Transaction to Changelly)

http://prnt.sc/egyp79 (My MaidSafeCoin's address)

http://prnt.sc/egypie (Actual Value Received From Changelly)

http://prnt.sc/egypry (Actual Value Received From Changelly to my Maidsafecoin's address)

Please help me resolve this problem asap.

Thanks,
Patrick.

[Changelly]

Hi Changelly's team,

For your information, I've made a payment of US$50 on last Sunday to purchase US$50 value of MaidSafeCoin. However, after a long waiting (More than 24 hours), I only received 0.0000273 value of BTC, instead of 0.048904115 value of BTC to my MaidSafeCoin's address.

Dear Patrick, can you please, request our support@changelly.com team to investigate your issue. As we see many transactions on your account. All of them seems to be finished correctly, you may check it at http://omniexplorer.info/ Translate all the details here should be the mess. And we are worry about your privacy. It's better to cut off all the payment screenshots here. As for processing time, bank cards payment may take time to verify your transaction to prevent fraud and risks of chargebacks. Unfortunately it's not a crypto, that we can exchange almost instantly after get confirmation in blockchain. Hope for your understanding. thanks!

[kplim82]

Hi Changelly's team,

For your information, I've made a payment of US$50 on last Sunday to purchase US$50 value of MaidSafeCoin. However, after a long waiting (More than 24 hours), I only received 0.0000273 value of BTC, instead of 0.048904115 value of BTC to my MaidSafeCoin's address.

Dear Patrick, can you please, request our support@changelly.com team to investigate your issue. As we see many transactions on your account. All of them seems to be finished correctly, you may check it at http://omniexplorer.info/ Translate all the details here should be the mess. And we are worry about your privacy. It's better to cut off all the payment screenshots here. As for processing time, bank cards payment may take time to verify your transaction to prevent fraud and risks of chargebacks. Unfortunately it's not a crypto, that we can exchange almost instantly after get confirmation in blockchain. Hope for your understanding. thanks!

Dear Changelly's team,

I received your email reply after a week I sent the complaint. Again, you told me that you sent the right amount to my MAID address. However, it seems that my MAID account is not received the right value.

Here's the conversation between me and Changelly's support team through emails:

Dear Patrick,

You've received 226 MAID to the wallet 16faVDEzDkrtoc2ZS2XNpwmk9ZzRnfKYMb. You can see the proof of that here: http://omnichest.info/lookuptx.aspx?txid=1e08443ad258d6bf505214ca7a923b7ceb3e16b2742b189053bc2af7e9f845be

Please, kindly check the MAID wallet.

The amount is equal to 0.03137352 BTC at the current rate.

Sincerely,
Changelly support team.

Join us on Facebook, Twitter and Google+
On Wed, 15 Mar at 7:42 AM , patrick lim <patricklim82@gmail.com> wrote:
Hi Changelly's support team,

Here's the address that I received my MaidSafeCoin - 16faVDEzDkrtoc2ZS2XNpwmk9ZzRnfKYMb

Please kindly check it out for me, as the value is not right (only 0.0000273 BTC, which is equivalent to roughly $0.05 usd. I supposed to receive a value of $50, instead of $0.05)

Thanks,
Patrick Lim

On Tue, Mar 14, 2017 at 8:43 PM, Changelly <support@changelly.freshdesk.com> wrote:
Hi Patrick,

Sorry for the delayed answer. We're being overloaded this week.

This issue is quite strange. All our processes are automated, and the whole amount is sent to the address specified.

Could you provide the link on the blockchain from the first screenshot?

Thank you,
Changelly support team.

Join us on Facebook, Twitter and Google+
On Wed, 8 Mar at 6:05 AM , patrick lim <patricklim82@gmail.com> wrote:

Here's the link for the picture: https://postimg.org/image/ljff2m1tr/

Changelly confirmed that they've sent a total value of US$50 MaidSafeCoin to my MAID address. The truth is - I never receive what they've claimed to send...

In this case, I don't know what to say anymore.... Let's the Bitcointalk community judge on it~

[gadsden76]

This issue was resolved, Changelly is a great service.  Highly recommend!