Yobit Support

[amacar2]

I have paid the .5 BTC fee for adding a token and they have yet to add the token. They promised 2-3 business days, but it's been 2 weeks.

Can anyone be of assistance? That would greatly be appreciated.

Don't pay them to list your coins, they will take weeks to even respond you and if there will be any further upgrade with your coin they will just put your wallet in maintenance mode and will not contact you to make update on your coin's wallet.

Its better to pay little higher to get listed on livecoin.

[1714524683]

1714524683

[1714524683]

1714524683

[1714524683]

1714524683

[1714524683]

1714524683

[1714524683]

1714524683

[1714524683]

1714524683

[Barbut]

I have paid the .5 BTC fee for adding a token and they have yet to add the token. They promised 2-3 business days, but it's been 2 weeks.

Can anyone be of assistance? That would greatly be appreciated.

Don't pay them to list your coins, they will take weeks to even respond you and if there will be any further upgrade with your coin they will just put your wallet in maintenance mode and will not contact you to make update on your coin's wallet.

Its better to pay little higher to get listed on livecoin.

Yobit have one od the worst supports, and that is not from yesterday. Since they started to work they have many accusations for irresponsible behavior. I had couple problem's with them and they stayed unsolved, I'm not using their service for almost a year and they still didn't answer me on few tickets, what can I say more. That's why I changed them, now I'm on poloniex.
Wrote them more and hope for the best. Nobody here can't help you with yobit, you had a chance to search more about yobit before you give them your bitcoins, now only thing you can do is to bother them everyday day about it, that is what would I do if I gave them 2000$. I'm not sure do they have active account here, but wrote them everywhere you can and hopefully they will give you an answer.

[JAVIERDMM]

I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?

hello good afternoon recently I sent an email to YoBit.net support to deactivate the 2FA for an application problem I would like to know how long it takes to respond to the mail since I am urgent for the possible bifurcation
Greetings and thank you

[Dalex84]

How you decided problems with Yobit? Maybe someone know about social account of Yobit holders or support?
I have tickets without any answers: #157099

[1Referee]

How you decided problems with Yobit? Maybe someone know about social account of Yobit holders or support?
I have tickets without any answers: #157099

Contact Yobit through the forum by sending him a PM -> https://bitcointalk.org/index.php?action=profile;u=406594
Or send Yobit a PM through Twitter -> https://twitter.com/YobitExchange

It seems that the support staff isn't at all capable of providing solutions, which might explain why it takes insanely long for problems to be solved. That gives me the impression that there is only one entity being able to solve problems, and that's the operator himself. All other staff members can only provide people with support in form of advice - they don't have any authorative positions there. It's an experimental exchange that has grown far too big throughout the years, and that definitely shows - there is no intention to hire professional staff.

[Zasik2008]

How you decided problems with Yobit? Maybe someone know about social account of Yobit holders or support?
I have tickets without any answers: #157099

Contact Yobit through the forum by sending him a PM -> https://bitcointalk.org/index.php?action=profile;u=406594
Or send Yobit a PM through Twitter -> https://twitter.com/YobitExchange

It seems that the support staff isn't at all capable of providing solutions, which might explain why it takes insanely long for problems to be solved. That gives me the impression that there is only one entity being able to solve problems, and that's the operator himself. All other staff members can only provide people with support in form of advice - they don't have any authorative positions there. It's an experimental exchange that has grown far too big throughout the years, and that definitely shows - there is no intention to hire professional staff.

Cпacибo зa инфopмaцию. У мeня тaкжe пpoблeмa вoзиклa c пoддepжкoй Yobit

[uBm]

not able to login to yobit site seems to have problems with captcha (which was never working) - but now i can even only see half the site, rest has no text or images.

[uBm]

[/quote]
Cпacибo зa инфopмaцию. У мeня тaкжe пpoблeмa вoзиклa c пoддepжкoй Yobit
[/quote]
english:
Thanks for the info. I also have a problem with support for Yobit (so not everyone has to google it)

[cryptonates]

Also having issues with the recaptcha. Shows the following error: ERROR for site owner: Invalid site key

Lot of the site isn't working too. Any solution or e-mail to contact?

[waelkeshk]

i cant login to my account 4 days ago cause i,m forget my password and cant change it any help

[BitHodler]

Hello I can not log in for 3 days
Because the site does not send me the activation code for the email
Is the site at its end or what even support does not respond

Yobit has always had a shitty support desk, so that shouldn't really surprise you. It's however very strange that you don't receive their codes in your mail box. Are you sure you haven't changed your email?

Another thing that can happen is that your account has been taken over if you don't have 2FA through Google authenticator enabled. Mail codes are simply not secure enough and in this time completely obsolete and unsafe.

Above is assuming you have had an account already. In case you just signed up and can't get your account activated due to missing activation codes, it may turn out that you registered an email address containing a typo. In that case just create a new account.

[carlfebz2]

Hello I can not log in for 3 days
Because the site does not send me the activation code for the email
Is the site at its end or what even support does not respond

Yobit has always had a shitty support desk, so that shouldn't really surprise you. It's however very strange that you don't receive their codes in your mail box. Are you sure you haven't changed your email?

Another thing that can happen is that your account has been taken over if you don't have 2FA through Google authenticator enabled. Mail codes are simply not secure enough and in this time completely obsolete and unsafe.

Above is assuming you have had an account already. In case you just signed up and can't get your account activated due to missing activation codes, it may turn out that you registered an email address containing a typo. In that case just create a new account.

I'm sure I did not open another account
The problem is that I do not receive any help from the site

Just the same thing been asked above. You do have already an account in the site? Or you are just making a new one? Since you didn't mention regarding if its an old or new account. But I remember that you do really need those codes being send on the email you have registered on before you can able to logged in on the account. This is indeed an old account and I did experience this which codes haven't sent in the email. Just to logged later on because there are times which codes doesn't even received.

[Romanoff123]

Issue on Yobit.

The wallet of the coin RISE is since begin of December 2017 in maintenance mode.
I created a ticket, asking when the RISE wallet is accessible again for withdrawal - no response.

- Does somebody has similar experience?
- Does sombody know why this wallet is in maintenance mode on yobit?

[carlfebz2]

Issue on Yobit.

The wallet of the coin RISE is since begin of December 2017 in maintenance mode.
I created a ticket, asking when the RISE wallet is accessible again for withdrawal - no response.

- Does somebody has similar experience?
- Does sombody know why this wallet is in maintenance mode on yobit?

- Does somebody has similar experience?

You are not the only one who do experience wallet maintenance troubles but there are lots this is why I don't really suggest this exchange specially into those coin owners.

- Does sombody know why this wallet is in maintenance mode on yobit?
That maintenance thing do often happen on yobit  which isn't surprising.Sometimes it doesn't took so long but there are instances that maintenance do took ages.All you need is to wait since their support wont answer you no matter how long you would wait up for their reply.

[abdulq]

I most of time contacted yobit support but they are not replying. I don't know why are they not replying.

[chandan7]

Greetings,
This is unacceptable, its not just about amount or money involved. Its about business ethics and delivering the products and service as promised. This is unethical and a sort of embezzlement. This act of cheating and preying on someone else's money should be made public and prohibition of such devious service provider should be done.

We don't know how many of us have been cheated and how many would be cheated in future if we do not take today.
I say lets join hands and together fight back to get back whats rightfully belongs to us and make others aware for not using YOBIT in future.

Don't you think that Yobit as an organization should be responsible enough to at least reply on a ticket raised.
I am more worried because, after I have the successful transaction, Yobit is neither reflecting it in my wallet neither replying . I wonder home many unsatisfied customer it would have like me .

Please help me track the transaction and guide me to do the needful to recover my lost ether.

I have transferred .16500000 ETH
from
Throughbit wallet
to
Yobit wallet
on
Dec-28-2017 08:08:42 AM +UTC

https://etherscan.io/tx/0xe9703fe3150b9c148880d7afcbb42011ecd07ca88bd50a2d67576bf53ce5592a
TxHash:0xe9703fe3150b9c148880d7afcbb42011ecd07ca88bd50a2d67576bf53ce5592a
It is not reflecting in my account yet .

The detailed transaction is as follows:-
currency_id: 40001 (ETH),

TxHash:0x1b93700f6692160b48b0f4a01ec5ed7208ea0f0e9fc51b2d3fadd97a81682b09

TxReceipt Status:Success

Block Height:4811398 (5602 block confirmations)

TimeStamp: (Dec-28-2017 08:22:31 AM +UTC)

From:0xd66205b9f9c1706aacddcd54638deabddfe29117

To:0xf5bec430576ff1b82e44ddb5a1c93f6f9d0884f3 (Yobit)

[luizandre]

I NEED TO DISASSEMBLE MY AUTHENTICATION IN TWO FACTORS BECAUSE I DO NOT USE ANY MORE PHONE THAT VOID ON WHEN THE ACCOUNT REGISTRATION

Yobit - New support message

De: "Yobit Mailer" <mailer@yobit.net>

Para: dr.luizandre@bol.com.br


Dear User!

Your ticket:
new/no google autenticator
my cell phone broke and I can not access my account without the f2f code google authenticator, I need to update it please help me to login, so i can create another f2f code for my new cell phone
thanks

IP: 191.53.149.137
Date: 07.01.2018 01:56

Sincerely yours,
Team of Yobit.Net

[niemann]

Today I found my BTC wallet at Yobit to be empty all the sudden. I made no trades, no withdrawals, no conversions ... nothing at all. I tried contacting Yobit's support but got no reply so far. I also did a check of the history to see if my account was hacked somehow and if there are any abnormal transactions in it. Yet, everything appears to be normal.

I did notice something in the section called "YobiCodes" (whotever that might be). There is a position created on Jan 5th at 02:00:47 stating my BTC's in a minus form, with the type called "Code creation". What is this? I really do not know what this "YobiCodes" stands for nor have I been up in 2 AM to jerk around with whatever this is. Does anyone know what this mean?

I also noticed this morning they have a lot of DDOS attacks. Could this be a cause of my BTC being gone?

Can anyone tell me to whom should I refere to solve this issue?

TNX in advance!

[wuclx]

Why do I see this message, when trying to log in?

"You cannot log in now. Please try again later or contact our Support Team."

Is Yobit currently overloaded or is there a problem with my account?

Edit: Apparently it was just a temporary outage.

[mega_carnation]

Yobit sucks, they are always on DDOS and this is the message that I'm getting.

DDOS 20-50 mins (r)

But upon refreshing it was good again and people on chat box are talking like usual thing like there's nothing happened. I don't know if I'm the only one who's experiencing this.