BetSoft Non-Payment of Jackpot

[joksim299]

Most unprofessional bitcoin casino. Nice find Twichy!

[1714021334]

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[TwitchySeal]

HOF comment from Betcoin chat

Betcoin Andrew: The last comment I am allowed to make on this is jasonort is very happy with the way we have vigorously handled the matter.

[bitcoinnoisseur]

HOF comment from Betcoin chat

Betcoin Andrew: The last comment I am allowed to make on this is jasonort is very happy with the way we have vigorously handled the matter.

And why haven't we heard that from him? How have they vigorously handled it when they completely blew him off until he started to make big waves on all the casino sites? According to jasonort, Betcoin was supposed to call him yesterday. He said he would be back and let everyone know how it went. He has not been back that I know of. So, if he is very happy does that mean that they did call him? If so then why hasn't he been back to let everyone know what happened? Is Betcoin making him keep quiet? Too many unanswered questions.

[Lutpin]

Betcoin Andrew: The last comment I am allowed to make on this is jasonort is very happy with the way we have vigorously handled the matter.

And why haven't we heard that from him?
He has not been back that I know of.
Why hasn't he been back to let everyone know what happened?
Is Betcoin making him keep quiet?

My guess: Government trained assassins.



(I had to laugh a bit on the "vigorously" part, given that they are a no-show in this and countless other threads regarding similar circumstances.)

[Yoga4]

If you wanna know the truth why you haven't heard from Jason, its because he was probably "paid off" by Betcoin to simply shut up about it. This topic has drastically killed their marketing and player base. I'm sure that Jason and Betcoin talked it out, and decided on a number (much smaller than the jackpot) for him to just stop talking.

[TwitchySeal]

If you wanna know the truth why you haven't heard from Jason, its because he was probably "paid off" by Betcoin to simply shut up about it. This topic has drastically killed their marketing and player base. I'm sure that Jason and Betcoin talked it out, and decided on a number (much smaller than the jackpot) for him to just stop talking.

Hopefully they are trying to find 500+ bitcoin to pay Jason.  

The fact that Jason has gone quiet probably means communication has been made, just not a resolution.

Betcoin has completely changed their tune from: (I'm paraphrasing here)

"Of course Jason didn't win. Any casino would agree with us, it's not our fault, we're just following the rules (that don't exist) usually players understand this, we wonder why Jason doesn't?"

To:

Don't worry about the spammers guys.  They also help drive traffic to Betcoin.ag and keep our thread at the top.  

As the forum rep, all we can say right now is that jasonort has continued to play at Betcoin everyday since his Betsoft issue and we have worked very hard for him on this.  We will always do what is right for our players and there will be more information to follow.  We have not talked publicly about the matter because it just leads to speculation and trolling which is not productive or conducive to progress.  This happened to jasonort and he still plays with us almost everyday.  We would have done the same for all of our great players.  

On another note, our traffic and play has been very solid in all aspects and we want to thank all of your for your support and involvement in our program.  Another stage coming soon!

(I'm the spammer they are referring to by the way)

Thats right, they have claimed "We have not talked publicly about the matter"

Despite over a week ago sig campaign thread:

Most of the top casinos feature Betsoft games and you play directly on the casinos servers under their rules and we pay out based on this and are credited on a big win such as this would have been.  It would have been awesome for us from a marketing perspective to announce this win, but it is not a jackpot win within Betsoft's rules as it is a free spin and not a max bet paid round according to Betsoft.  The result would have been the same on any other website.  

Or 3 days after Jason hit the jackpot:






More recently in their chat room:

[Cyaren]

Eww. It's always so disgusting when a casino refuses to pay out a jackpot when they can easily afford to do so, and people have been losing on their site for years and years.

Hopefully you can get your coins back, but seriously the amount seems way too high. Good luck.

[RichGang]

Jason ain't responding again. He might have been bribed with say 50k $

[bitcoinnoisseur]

Jason ain't responding again. He might have been bribed with say 50k $

And probably forced to sign an NDA, either with Betsoft, Betcoin or both.

[TwitchySeal]

Jason ain't responding again. He might have been bribed with say 50k $

And probably forced to sign an NDA. Either with Betsoft, Betcoin or both.

That NDA would be pretty useless since they would have to consent to whatever jurisdiction Jason lives in to enforce it.
(it could only be enforced by a court in his country)

[bitcoinnoisseur]

Jason ain't responding again. He might have been bribed with say 50k $

And probably forced to sign an NDA. Either with Betsoft, Betcoin or both.

That NDA would be pretty useless since they would have to consent to whatever jurisdiction Jason lives in to enforce it.
(it could only be enforced by a court in his country)

I don't have any clue then why he hasn't said a word since he was supposed to get a call from Betcoin.

[cjmoles]

Just got an Email from Bovada and they are disabling all their Betsoft games until they can figure out what to do about the problems with the Betsoft software.  They're acknowledging there's a problem and they are investigating the situation.

[Betcoin.AG]

We wanted to update everyone with the great news after a tremendous amount of hard work by the Betcoin.ag Staff.

Jasonort Case Resolution

From the very second our great player jasonort came to us with his casino related issue, Betcoin.ag took immediate action working with the software provider to understand, explain and then complete a proper resolution of the matter. We were asked and chose to remain silent on the matter to the public because statements would only cause speculation which would not be conducive to what we believed would be a proper outcome.

The Betcoin.ag staff spent hours every day working and speaking with jasonort and the software provider to do what we thought was right for our great players. It took just over two weeks and many hours to complete what all parties believe is a proper and fair resolution. We would have it no other way.

Throughout this entire process jasonort can attest to the fact that the Betcoin.ag staff made ourselves available nearly 24/7 to answer every question and provide proper updates when available as we would have done for all of our great players. jasonort was also clear to never blame Betcoin.ag for this issue as this was clearly a software issue and would have happened on any other online casino.

As a result of the speculation however our reputation has taken a hit in this forum but we know that we did the right thing here and will always continue to do so. Throughout this entire circumstance jasonort continued to play at Betcoin.ag and so did many new and old Betcoin.ag players. We are very thankful for that.

We will always do the right thing at Betcoin.ag for our great players and we look forward to being your favorite place to play for many years to come. Thank you!

We will be holding a fireside chat in the Betcoin player chat with jasonort to discuss at 6:30pm EST.  Thank you all.  

During the fireside chat, Jasonort has announced a self funded  Thank You Freeroll that Betcoin Poker will match which will take place on Sunday, July 24, 2016.  Details to follow!  Mark your calendars!

[jasonort]

I am pleased to say that this matter has been resolved to my satisfaction by all parties involved. Responsibility has been taken by Betcoin.ag for lack of clarification from their customer support, Betsoft has acknowledged that the wording on the pay table may have been cause for misunderstanding with respect to jackpot eligibility. Both parties have been very helpful and cooperative in resolving this and made the necessary adjustments.

[TwitchySeal]

We will be holding a fireside chat in the Betcoin player chat with jasonort to discuss at 6:30pm EST.  Thank you all.  

How about a fireside chat somewhere that you can't bribe, ban and censor users based on what they say?

Or will you continue to pick and choose what you respond to and ignore the rest?

[yahoo62278]

We will be holding a fireside chat in the Betcoin player chat with jasonort to discuss at 6:30pm EST.  Thank you all.  

How about a fireside chat somewhere that you can't bribe, ban and censor users based on what they say?

Or will you continue to pick and choose what you respond to and ignore the rest?

Were you at the fireside chat?

I personally would like to see details of what deal was made to jasonrt. Personally the fact that nothing is being handled publically shows the lack of professionalism by betcoin and betsoft. With them also crying in previous post about their rep taking a hit is hilarious.

To betcoin.ag your rep took a hit because you guys decided to take it upon yourselves to handle this in a totally unacceptable way. Sure you can claim jasonrt is happy. Id be happy too if i went from getting 0 of what i legitimately won to getting something(who knows what that something is).

Bottom line DO NOT PLAY at betcoin as youll obviously be fucked over n have to settle for less than expected.

 "This settlement is confidential, so please don't ask the details." This is a direct quote from jasonrt on the betcoin ag website. Basically confirming he was paid to shut up.

Jason imglad you got some money out of the deal but im pretty sure id hit the withdrawal button and run before they fuck you outta some more money

[TwitchySeal]

We will be holding a fireside chat in the Betcoin player chat with jasonort to discuss at 6:30pm EST.  Thank you all.  

How about a fireside chat somewhere that you can't bribe, ban and censor users based on what they say?

Or will you continue to pick and choose what you respond to and ignore the rest?

Were you at the fireside chat?

I personally would like to see details of what deal was made to jasonrt. Personally the fact that nothing is being handled publically shows the lack of professionalism by betcoin and betsoft. With them also crying in previous post about their rep taking a hit is hilarious.

To betcoin.ag your rep took a hit because you guys decided to take it upon yourselves to handle this in a totally unacceptable way. Sure you can claim jasonrt is happy. Id be happy too if i went from getting 0 of what i legitimately won to getting something(who knows what that something is).

Bottom line DO NOT PLAY at betcoin as youll obviously be fucked over n have to settle for less than expected.

 "This settlement is confidential, so please don't ask the details." This is a direct quote from jasonrt on the betcoin ag website. Basically confirming he was paid to shut up.

Jason imglad you got some money out of the deal but im pretty sure id hit the withdrawal button and run before they fuck you outta some more money

No, I am banned from Betcoin.

I often create new accounts to talk to other Betcoin players, but as soon as management notices I'm there they ban the account and delete anything I've said from all archives.  (fireside chat would be bad time to create new account for me)

Posting these questions to Jason in each thread Betcoin decided to share their "resolution" 



Jason,

I'm glad you got paid something but obviously it was not the 505+ BTC jackpot. 

1)  How much did you get?

2)  Was your voice here on the forum part of the negotiations?  ( Translate: have you been paid to post nice things about Betcoin )

3)  Will you continue to play Glam Life? 

4)  Will you continue to play the other progressive jackpot slots provided by Betsoft?

5)  Do you support Betcoins decision to continue offering these games, unlike Bovada, Slots.lv, Bitcasino.io, Vegascasino.io and any other site who removed them after learning of your experience?

[CL-Ed]

We wanted to update everyone with the great news after a tremendous amount of hard work by the Betcoin.ag Staff.

Jasonort Case Resolution

blah blah bullshit blah

That is one of the lamest things that I have ever had the misfortune of reading. While you're busy talking this crap and paying off poor Jason (who is in a no-win situation) to shut up, other casinos are busy dropping Betsoft's crooked games completely. It is clear that neither you nor Betsoft has paid this jackpot that Jason won, so you're just as bad as each other. You could have stood up for your player and done the right thing and applied some pressure to Betsoft and compelled them to pay but you didn't. You wimped out and sadly for you have ruined your reputation in the process.

Casino Listings will continue to actively warn people against playing at your casino because you simply cannot be trusted.

[actmyname]

Looks like Betcoin.ag finally changed the "Last updated" on their ToS.

[Stunna]

Looks like Betcoin.ag finally changed the "Last updated" on their ToS.

Everything we all hate about fiat money casinos in a bitcoin one.

All around scammy behavior, how many accounts do they have on this forum?