BetSoft Non-Payment of Jackpot

[Dyatrev]

He goes ranting everywhere about how he got scammed,  then suddenly goes annoyingly silent or post off the point replies. With due respek to the people reading this, I must say fuck u jason

Thank you for the respek.  You're an idiot.  I've said all that I am allowed to say.

Well it seems like you're content with what you received, which obviously came attached to a NDA. It was becoming clear you weren't going to get the jackpot that you were entitled to, and you've taken whatever amount you could get your hands on. In one respect, I don't blame you. On the other hand, it sucks that they got away with this so easily.

Ok that was a settlement between jasonort and Betsoft. So Betsoft admits they were wrong. Why does betcoin.ag still supports Betsoft?

Thats because without betsoft, they wont have any other casino games left.

Or they share not winnable money from the 'jackpot' pool.

ofc they are otherwise who will continue to use scamming programs

[actmyname]

Betcoin Jessica stopped by chat earlier I see.  Grabbed the archive and edited it down to relevant comments and reversed the bottom to top reading order.  Entire unedited version here:
https://archive.is/pSjUZ

[chatlog]-snip-[/chatlog]

Seems like all Betcoin can do is reply with ignorance and pretending like they're above everything, acting as if nobody knows what's going on (or that they're trolls and spammers deliberately trying to slander their name).

Even as ungod brings up decisive evidence, Betcoin Jessica tries their best to try and pretend like the correlation is absent. The only thing that's stark is their conscience. The continuance of this corruption is unacceptable.

Or they share not winnable money from the 'jackpot' pool.

I guess Betcoin wants to try and wrassle as much money as they can out of their players before they all leave, instead of trying to create a fair platform to keep them there.

[Lutpin]

Meanwhile, Betcoin.AG acknowledges that there indeed is a contract binding jasonort.
Like we didn't all already suspect that.

A business operating within morally acceptable borders doesn't push it's customers into signing some wicked NDA (I suspect that's what happened with jason).

Lutpin, the agreement is with the player and the software provider.

They kow about that shitty thing. They didn't write "there is no nda." or "we don't know about any nda.",
they answered "the agreement is with [...] the software provider."
Unbelievable how a casino (/affiliate) could stand by and watch their software provider compeling their (paying) customers into signing some NDA to shut them up.

[TwitchySeal]

Meanwhile, Betcoin.AG acknowledges that there indeed is a contract binding jasonort.
Like we didn't all already suspect that.

A business operating within morally acceptable borders doesn't push it's customers into signing some wicked NDA (I suspect that's what happened with jason).

Lutpin, the agreement is with the player and the software provider.

They kow about that shitty thing. They didn't write "there is no nda." or "we don't know about any nda.",
they answered "the agreement is with [...] the software provider."
Unbelievable how a casino (/affiliate) could stand by and watch their software provider compeling their (paying) customers into signing some NDA to shut them up.

I don't think they realized thepogg.com has their communication with Jason published:  http://thepogg.com/complaint/betcoin-ag-progressive-jackpot-was-not-paid-for-winning-spin/

BetSOFT told ThePogg that BetCOIN would be handling the issue.
BetSOFT did not respond to Jasons attempts to communicate.
An offer was made by someone from BetCOIN who would not give a real name and claimed to have spoken with BetSOFT CEO.

Betcoin has gone Full-Delusional!! (or the people behind betcoin are also behind betsoft)

It was a dispute between the player and Betsoft.  Everyone knows that including the player. Had we not got involved, the player would have got nothing from Betsoft.  The irony to the negative trust is the player that was effected by Lutpin's comment regarding negative trust has more trust for Betcoin.ag than ever before.  

We have now hundreds of daily players for which we are very thankful and have numerous new signups everyday because fortunately people are smart enough to try our service and experience it themselves and once they do, they quickly realize that Betcoin is a great place to play.  We have come a long way and have a long way to go and we appreciate everyone's involvement.  

[Dyatrev]

jason you did wrong thing you shouldnt just agree small part of your fairly winnings noone could shut you so easily on that scam but whatever

[TwitchySeal]

In 2010 it was proven that Absolute Poker had a rigged Keno game developed by Betsoft. 

Watch this 5 minute video or check out this thread for all the evidence.


Here is the letter that Absolute sent affected players:

Dear XXXX,

As a valued customer and Keno player at our site, we want to update you on an issue we were made aware of that suggested the Keno game we offered to players was operating in a non-random way.

Our early analysis of this claim stated that there was a flaw specific to the game logic in ‘ten play’ only on Traditional Keno and no confirmed issue with the Random Number Generator (RNG). Upon notice of the flaw, we contacted our third party software provider of Keno, Betsoft Gaming (BSG) for a more comprehensive investigation and subsequently removed all Keno games from our site until the investigation was complete and all corrective actions taken.

Our joint investigations with BSG confirmed that while the RNG for Keno was functioning properly, it was selecting from a pre-existing data set that was not as extensive as it should have been. The results were in turn random, but from a limited data set rather than from the full data set from which RNG is expected to choose.

While the issue stemmed from our third party software provider, we accept responsibility for offering our players a Keno game that had the described issue. Therefore refunds have been issued to all Keno players of ‘five Play’, ’ten Play’ and all Traditional Keno during the period those games were offered . Any net loss you experienced while playing Keno with us, no matter how small has been credited to your account.

We wish to offer our sincere apologies for any confusion or frustration this issue may have caused you, and we thank you for your patience while we have endeavored to correct this situation. We also want to restate our commitment to providing a safe, secure and fair gaming environment for our players.

If you have any questions about your refund, please write to us at casinosupport@absolutepoker.com

Thank you for your understanding, support and continued confidence in our game offerings.

The Absolute Poker Team

Black Friday happened within 2 weeks of this letter. 

Players with a balance on Absolute or Ultimate Poker at the time were never paid.

[TwitchySeal]

-snip-
Who is your parent company?
-snip-

-snip-
Private held company that owns operates and licenses software and services to many online casinos.
-snip-

[RichGang]

Still curious to know how much he was paid. Since he came amd posted it here, he should as well give details

[RichGang]

Still curious to know how much he was paid. Since he came amd posted it here, he should as well give details

Do you understand what NDA means? If not, google it.

He never talk of signing any nda

[Lutpin]

He never talk of signing any nda

It's fairly obvious there is one. Look:

Thank you for the respek. You're an idiot. I've said all that I am allowed to say.

Read between the lines.

A business operating within morally acceptable borders doesn't push it's customers into signing some wicked NDA (I suspect that's what happened with jason).

Lutpin, the agreement is with the player and the software provider.

Ask betcoin.ag

and there you got it.

[TwitchySeal]

It's been four days since Jason made this post on Betcoin and has received no response.

https://www.betcoin.ag/setting-record-straight

I would like to set the record straight on how I feel I was treated by Betcoin.ag and their handling of my dispute with BetSoft. My words have been twisted and used by both sides in this argument (Betcoin Haters vs. Betcoin Shills) on forums all over the internet. I have had some time to reflect back on this whole ordeal and would like to share my perspective. Although I doubt that this will happen I will ask that neither side post my comments to the forums as evidence that Betcoin is good or Betcoin is bad. This is only for the players that play at this site and want to know the facts. I will comment here on Betcoin only. I am contractually bound not to comment in regards to BetSoft.

First I would like to say that overall I have no bad feelings towards Betcoin. I feel that although they did not handle the situation exactly the way I would have wanted them to, they did help me to reach a settlement with BetSoft. Without their help this may not have happened. Andrew and staff spent many hours trying to resolve this situation, and worked very hard for me. What happened was out of their control, and not their fault, but they should have perhaps handled things differently. Prior to this incident I would have given Betcoin an A+. They treated me well, and I felt like I was a valued VIP player. Afterwards I would give them a B+. I am still treated well, and I still feel that they value my business. The reason for this change can be summed up in one statement: Lack of Transparency. Although I feel that Betcoin was trying to help me behind the scenes, the problem was that it was not communicated and it was done behind the scenes and the details of what was happening were not shared with me. This is where I think that Betcoin should have done better. An honest open line of communication would have made all of the difference. I still have some questions which I would welcome Betcoin to answer for all of us so that we might understand better the relationship between the casino and their software vendors:

1. Explain the relationship between Betcoin & Software Vendor. When a player places a wager on a game exactly how does it work? Explain the chain of custody of the wager and who is responsible for paying the player for a win or taking the money from a loss. Who holds the funds for a progressive jackpot? What recourse does a player have if they feel that they have been wrongly paid?

2. Why does Betcoin censor or delete forum posts? As I said transparency is very important to me as a player. It is the foundation of trust. At the beginning of this dispute I tried to bring this vigorously to the public because I felt I had been wronged. I had forum posts and comments removed by the moderators and staff. Why? My opinion on this is that Betcoin does not want to bite the hand that feeds them (The software vendors). If they allow posts that are negative towards the vendors it could jeopardize their business dealings with them. I understand this, but Betcoin needs to understand that without the players that play here there is no business. The customer should come first, not the vendor. Unless it is outright offensive allowing the players to publicly state their opinions is important. Freedom of speech is very important to me. Allowing dissenting viewpoints and difference of opinion need to be protected. Having my speech censored made me feel as though the profits were more important than the player. This is where I feel that Betcoin dropped the ball. Do the vendors monitor your forums? If so what does that communication look like? Do they ask you to take down negative postings against them?

3. Although I cannot comment on the issue of my spin, what is your opinion? Should the spin as it occurred have won the jackpot? I want only a one word answer. Yes or No. No disclaimers. One word only. It is your opinion and not legally binding.

I know that these are tough questions. But answer them and you will be better for it. Be transparent and build trust with your players by answering them. It will only help your business, not hurt it. I do not post this to attack you. In fact I continue to play here, although I have taken a recent hiatus. I really enjoy the site. You have always treated me well, and hope to continue our relationship. Answer these questions and your grade may improve back to an A+.

On a separate and more festive note I would like to thank all of the players on this site who had my back. Specifically ungod & he who must not be named (Twitchy). They fought for me, not because they know me or have any stake in what happened to me, but because they understand that players need to be treated fairly. Because it could have been them or any one of the players on this site that this happened to. As a thank you Betcoin has debited 200mBTC from my account which I have previously announced will be used to fund a poker tourney. Andrew had committed to matching it with 300mBTC. I look forward to sharing this with all of you, and more than likely watching from the sidelines (I'm sure I will be knocked out early as I am not a very good poker player). Thank you to Andrew and the staff at Betcoin for allowing me to do this. I look forward to seeing you all on the felt.

jasonort

P.S. Could you please add some additional slot gaming providers? I am somewhat limited by the games I am willing to play currently

[CroSany]

I hate in betcoin.ag web site bitcoin crpyptocurrency casino that their site have many errors like example i go to exitbfrom puffinbrowser when i am in poker and then i cant login normal about 10 minutes anf also sometimes somebodx go all in but oher user was also click all in but he didnt bet all money just one part.Also i sae that lower hand was won pot but i was need to win.

[TwitchySeal]

The following is from Betcoins "JasonOrt Case Resolution" on July 6th.

...Throughout this entire process jasonort can attest to the fact that the Betcoin.ag staff made ourselves available nearly 24/7 to answer every question and provide proper updates when available as we would have done for all of our great players. jasonort was also clear to never blame Betcoin.ag for this issue as this was clearly a software issue and would have happened on any other online casino.

Throughout this entire circumstance jasonort continued to play at Betcoin.ag and so did many new and old Betcoin.ag players. We are very thankful for that. We will always do the right thing at Betcoin.ag for our great players...

It's now been 6 days since JasonOrts Set the Record Straight and ask Betcoin 3 questions post.

Instead of responding to JasonOrt, Betcoin is deleting posts to keep Jasons thread from appearing on the "recent activity".  

From player chat: (I edited it down, archived complete version: https://archive.is/jrhWQ )




Another recently deleted explained why a new player decided to make the following post about me (none of it is true) Twitchyseal Offered Me Money on Instagram to Lie About Betcoin



The entire archived post can be found here (it's long): https://gyazo.com/caf33a91785fc3570d7c736db3e8c9c8

[TwitchySeal]

Yesterday, shortly after the following exchange in chat:



Cjmoles left me the following negative feedback (lies obviously):



It seems he wasn't rewarded as generously as ajundftd, just a step 3 (25mbtc) ticket

[CL-Ed]

Hi folks. Thanks to Twitchyseal I was made aware of Betcoin's funny article about us (CasinoListings.com) that they wrote in an attempt to deflect from the bad publicity that their and Betsoft's actions have caused. After reading that and looking around their site I found this very interesting article that they published on October 9, 2014:

Book of Ra Deluxe Slot & 30 New Slots Added to BetcoinCasino.com Lineup

BetcoinCasino.com is excited to announced the inclusion of 31 new slots into the slot lineup at BetcoinCasino.com taking our total number of games available to over 200. The new games are headlined by one of the worlds most popular slots Book of Ra Deluxe.

The new games also include:

Sizzling Hot deluxe, Dolphin's Pearl Deluxe, Lucky Lady's Charm Deluxe, Lord of the Ocean Deluxe, Just Jewels Deluxe, Book of Ra, Columbus Deluxe, Dolphin Treasure, Queen of the Nile, Beetle Mania Deluxe, Dolphin's Pearl, 50 Dragons, Queen of the Nile II, Xtra Hot, 50 Lions, Power Stars, Geisha, Pelican Pete, Sun and Moon, Tiki Torch, Double Happiness, Lucky Count, Wild Panda, Miss Kitty

The new games are not a part of the bonus program for now, and are available for play by doing a transfer from your account. Simply, click on a game and then click Money Transfer. Transfer the specified funds and then you can play.

We are working to bring the most complete casino experience to you and appreciate any questions, suggestions and concerns that you may have.

But those games are not there anymore right? Right, because they were fakes. They were pirated games running on a server under the control of the pirates. Novomatic do not license their games to unregulated casinos, and they are currently not available anywhere for legitimate play in Bitcoin. Let me be clear - anywhere that you find a Novomatic game that is playable in BTC or mBTC, the game is a fake and you are being cheated.

If you ever played these games at Betcoin, you were cheated. If so you should be contacting the casino and demanding a refund for any losses incurred on them. I won't hold my breath waiting for them to give it to you.

[marlais]

But those games are not there anymore right? Right, because they were fakes. They were pirated games running on a server under the control of the pirates. Novomatic do not license their games to unregulated casinos, and they are currently not available anywhere for legitimate play in Bitcoin. Let me be clear - anywhere that you find a Novomatic game that is playable in BTC or mBTC, the game is a fake and you are being cheated.

If you ever played these games at Betcoin, you were cheated. If so you should be contacting the casino and demanding a refund for any losses incurred on them. I won't hold my breath waiting for them to give it to you.

You might consider posting this information in the main Betcoin.ag thread as well. This thread is more about the jasonort incident and Betsoft, and your post will probably be overlooked by most people looking for Betcoin information. Here is a link to the main thread:

https://bitcointalk.org/index.php?topic=386266

[TwitchySeal]

Anyone following the Betcoin issues should also check their sig campaign thread: https://bitcointalk.org/index.php?topic=1236667.msg15709511;topicseen#msg15709511

its the only place betcoin has been willing to respond, so its kind of turned into the new home for the discussion.

(I know, complicated)

[jikin]

Contes btcjack in betcoin.ag winners also no one can make withdrawals https://bitcointalk.org/index.php?topic=1563169.0

[TwitchySeal]

[jasonort]

https://i.gyazo.com/79dd01f845582372e2e85f8fa203857f.png

Betcoin.ag has just erased my entire post on their forums.  I gave them every opportunity to explain their side of this.  I did not throw them under the bus.  I was civil.  And now they erase my post and just expect me to disappear?  Game on.