Coins.ph Official Thread

[SFR10]

Siguro kung ma drain na yung laman ng funds baka i deactivate na nila ang account o maging dormant tulad sa bank?

Wag sana mangyari ito, dahil for sure manghihingi nanaman sila ng mga documents bago nila i-restore ang account natin at malaki din ang possibility na i-downgrade nila ang level ng account natin base sa isusubmit natin na documents ^{[may mga ganitong cases dati]}.

[blockman]

Small update para sa mga inactive Coins users na katulad ko ^{[alam ko maraming ganyan dito]}:

• Simula January 30, magkakaroon ng ₱15 monthly maintenance fee para sa mga inactive accounts at tuloy-tuloy nilang sisingilin ito hanggang maging zero yung Peso balance natin ^{[hindi pa sure kung ano ang gagawin nila pag wala tayong Peso balance]}: Coins.ph to Charge ₱15 per Month for Inactive Accounts

Haha, grabety naman 'tong si coins.ph daig pa ang bangko ha.

Wag sana mangyari ito, dahil for sure manghihingi nanaman sila ng mga documents bago nila i-restore ang account natin at malaki din ang possibility na i-downgrade nila ang level ng account natin base sa isusubmit natin na documents ^{[may mga ganitong cases dati]}.

Sa mga may magandang limits pa rin kay coins.ph, maging active kayo tapos mag-trade lang kayo kahit saglit or mag load or any service nila para lang ma-maintain niyo accounts niyo. Pero sa mga tulad ko na sobrang baba na ng limit at matagal ng hindi ginagamit account sa kanila, wala na silang masisingil, negative pa.  
Oo nga pala, kapag sa desktop browser ka nag access ng website nila, rekta ka na agad sa trading site nila (coins.pro) tapos yung normal na coins.ph na ginagamit nila, accessible nalang yun thru phone/mobile app.

Kaka-check ko lang ng account ko kay coins.ph, mukhang narefresh yung limit ko at balik na sa P400k per day, interesting. Dahil may chek yung sa verification up to level 3.

May mga bugs pa akong nakita, pero magiging ok na din siguro. Magbabalik loob na ba ako? Haha!

[Oasisman]

Small update para sa mga inactive Coins users na katulad ko ^{[alam ko maraming ganyan dito]}:

• Simula January 30, magkakaroon ng ₱15 monthly maintenance fee para sa mga inactive accounts at tuloy-tuloy nilang sisingilin ito hanggang maging zero yung Peso balance natin ^{[hindi pa sure kung ano ang gagawin nila pag wala tayong Peso balance]}: Coins.ph to Charge ₱15 per Month for Inactive Accounts

Parang naging online wallet/bank na nga itong si Coins ano? Lol. Ganito ginagawa ng mga bank sa mga dormant accounts eh, kaso malaki binabawas sa banko monthly. Most probably ang mang yayari dyan pag nag drop  to zero balance mo is ma close yung account mo. Then hihingi nanaman sila ng updated financial at personal information mo.
Kaya nga hindi ko na ginagamit si Coins, may Gcash naman at Paymaya, na hindi naman gaano ka strict in terms of requirements.

[SFR10]

Kaka-check ko lang ng account ko kay coins.ph, mukhang narefresh yung limit ko at balik na sa P400k per day, interesting. Dahil may chek yung sa verification up to level 3.

Kusa lang ba ito bumalik sa level 3 or may sinubmit kang documents dati?
^{- Sa akin kasi level 2 pa rin (dati level 3 yung account ko).}

May mga bugs pa akong nakita, pero magiging ok na din siguro. Magbabalik loob na ba ako? Haha!

Baka trap lang yan pero on a serious note, ano ano ba yung mga bugs na naexperience mo?

Kaya nga hindi ko na ginagamit si Coins, may Gcash naman at Paymaya, na hindi naman gaano ka strict in terms of requirements.

Sang ayon din ako na mas magandang gamitin ang ibang apps na nabanggit mo, pero it's worth noting na may ganito din silang maintenance fee para sa inactive accounts.

[acroman08]

Kaka-check ko lang ng account ko kay coins.ph, mukhang narefresh yung limit ko at balik na sa P400k per day, interesting. Dahil may chek yung sa verification up to level 3.

Kusa lang ba ito bumalik sa level 3 or may sinubmit kang documents dati?
^{- Sa akin kasi level 2 pa rin (dati level 3 yung account ko).}

nangyari sa din sakin to dati, bigla na lang nilang binabaan yung limit ng account ko at nag request sila ng updated na KYC. isa yan sa dahilan kaya tumigil ako sa pag gamit ng coins.ph. thinking back wala naman akong maisip na dahilan kung bakit nila bigla ibaba yung limit ng account ko, lagi ko naman ginagamit at as far as I know wala naman akong suspicious transaction na ginawa.

[nutildah]

Not sure how many of you access coins.ph from a PC but they are now redirecting logins to pro.coins.ph. I tried to enter my password in there and they say its incorrect (I know that its not). So I opened a customer service ticket and got a very generic, uninformative response.

So its literally impossible to access your wallet from their website now and they insist you login through the app.

This situation combined with the new inactivity fee is kind of sinister. Wondering if this is the beginning of the end for coins.ph. Would be sad because they had such a great service going for many years.

Guess its time to open a PayMaya account.

[blockman]

Kaka-check ko lang ng account ko kay coins.ph, mukhang narefresh yung limit ko at balik na sa P400k per day, interesting. Dahil may chek yung sa verification up to level 3.

Kusa lang ba ito bumalik sa level 3 or may sinubmit kang documents dati?
^{- Sa akin kasi level 2 pa rin (dati level 3 yung account ko).}

Wala akong sinubmit kasi simula nung old coins.ph app pa binaba na nila limit ko into 25k per month tapos nagcheck lang ako dahil nga kapag through website/desktop browser vivisit sa kanila ay rekta na sa trading platform nila which is the coins.pro at nung chineck ko yung sa account identity verification limits, level 1 to 3 may check sa akin. Pero di ko pa nacheck kung sa mismong app/wallet nila ay 25k pa rin pero wala na akong balak icheck eh kasi wala naman na rin akong funds sa kanila.

May mga bugs pa akong nakita, pero magiging ok na din siguro. Magbabalik loob na ba ako? Haha!

Baka trap lang yan pero on a serious note, ano ano ba yung mga bugs na naexperience mo?

Yung isa, sa quick buy and sell, hindi naman siya exploitable pero yung dev error message hindi nila na edit pero ngayon goods na. Sa technical side ng trading, wala pa naman akong nakitang bug kumbaga sa mga functions lang pero mukhang naayos naman na nila.

Not sure how many of you access coins.ph from a PC but they are now redirecting logins to pro.coins.ph. I tried to enter my password in there and they say its incorrect (I know that its not). So I opened a customer service ticket and got a very generic, uninformative response.

Yes, if someone will access coins.ph through a desktop browser, they'll direct us to their trading platform. I think you've just missed the logging-in part because we have the option to choose our phone number and email to log in, so basically, you probably haven't changed the logging-in option and haven't selected the email login.

So its literally impossible to access your wallet from their website now and they insist you login through the app.

Yep, that's it. If you want the wallet service you have to download their app. It's a hassle and not friendly anymore for those who wants to access them both within phones and PCs.

This situation combined with the new inactivity fee is kind of sinister. Wondering if this is the beginning of the end for coins.ph. Would be sad because they had such a great service going for many years.

I feel you, I've been using them since 2015 and then had to stop using them last year when they lowered my limits. They're not the coins.ph that we've loved before. 
I don't know about Wei Zhou, I thought that they'll be more competitive since he's got experience in this business. But with what's happening including this not so high fee but it's totally crazy since they've known for being free as a wallet, I agree that we might see an end to them if they don't change their ways.

[nutildah]

BTC conversions are now disabled... I've never seen that before :/

Their system status page is totally offline as well.

https://status.coins.ph/

[bisdak40]

BTC conversions are now disabled... I've never seen that before :/

Their system status page is totally offline as well.

https://status.coins.ph/

My coins.ph app is working well, didn't have any problem with BTC conversion or whatever cryptocurrencies as of this time.

Maybe they are under maintenance when you open their app.

Regarding their web app or opening via PC, i think they are now allowing everyone to access coins.pro as not everyone who has an account of coins.ph can buy cryptos on coins.pro, it's just that cash-in and cash-out will be done on the mobile app only.



For me, Coins.ph is far from being bankrupt hehe, as a matter of fact, their logo can be seen on the PBA games as they have partnered with the biggest basketball league in the Philippines so I think they are still going strong.

But it is also good to have an account with Paymaya but i prefer Gcash.

[SFR10]

bigla na lang nilang binabaan yung limit ng account ko at nag request sila ng updated na KYC.
~Snipped~
thinking back wala naman akong maisip na dahilan kung bakit nila bigla ibaba yung limit ng account ko, lagi ko naman ginagamit at as far as I know wala naman akong suspicious transaction na ginawa.

May possibility na expired na yung nasubmit mong documents kaya nanghihingi sila ng panibagong documents: Why do I need to update my information with Coins?

Not sure how many of you access coins.ph from a PC but they are now redirecting logins to pro.coins.ph.
~Snipped~
So its literally impossible to access your wallet from their website now and they insist you login through the app.

There's a workaround ^{[an android emulator]} for accessing their e-wallet services on a PC, but it's quite risky if you're keeping a lot of funds with them!

[chaser15]

nangyari sa din sakin to dati, bigla na lang nilang binabaan yung limit ng account ko at nag request sila ng updated na KYC. isa yan sa dahilan kaya tumigil ako sa pag gamit ng coins.ph. thinking back wala naman akong maisip na dahilan kung bakit nila bigla ibaba yung limit ng account ko, lagi ko naman ginagamit at as far as I know wala naman akong suspicious transaction na ginawa.

Kapag active ang account, yearly ang update ng verification. Madali lang naman pero hassle kasi bigla nilang ibaba ang limit mo. Tiniis ko yan ng 3 years haha. Kaya di ko na ginagamit masyado ang coins.ph ko. And eto nga, iyong email na magccharge sila sa mga inactive account starting from January 30, wala di ko na pinansin. Til now, di na ako nag login at uninstall na rin coins.ph ko.

Hassle na nga ang dami pa nilang nalalaman. No wonder sa mga ganyang terms nila, di na uusad ang coins.ph sa popularity. Tagal ng operating dito sa Pilipinas at top crypto exchange pa at walang close competitor pero baka maungusan pa sila ng Gcash at Maya. Sa Gcash nga kahit lagi maabot ng users ang limit, walang KYC verification na paulit-ulit kada taon.

[blockman]

Hassle na nga ang dami pa nilang nalalaman. No wonder sa mga ganyang terms nila, di na uusad ang coins.ph sa popularity. Tagal ng operating dito sa Pilipinas at top crypto exchange pa at walang close competitor pero baka maungusan pa sila ng Gcash at Maya. Sa Gcash nga kahit lagi maabot ng users ang limit, walang KYC verification na paulit-ulit kada taon.

Ito yung nakakadismaya sa kanila, sobrang okay na okay na yung service nila until new management has came. At yan na nga nangyayari, kahit yung sa Paymaya(Maya) na virtual holdings lang, hindi talaga actual na merong crypto mga users na bibili sa kanila pero ang dami kong nakikitang mga kababayan natin na mas pinipili yun at mas nagtitiwala sa kanila. Siguro malaking bagay din yung naging marketing nila tapos may nanalo pa na 1 million pesos worth na bitcoin sa promo nila.

[acroman08]

bigla na lang nilang binabaan yung limit ng account ko at nag request sila ng updated na KYC.
~Snipped~
thinking back wala naman akong maisip na dahilan kung bakit nila bigla ibaba yung limit ng account ko, lagi ko naman ginagamit at as far as I know wala naman akong suspicious transaction na ginawa.

May possibility na expired na yung nasubmit mong documents kaya nanghihingi sila ng panibagong documents: Why do I need to update my information with Coins?

true, it's possible may nag expire sa documents na nasubmit ko pero ang gamit kong ID nung nag verify ako ng account is UMID which is hindi na eexpre(at least as far as I know) at kung about naman sa "proof of address", I don't know kung pano nila minomonitor kung "out of date" or nag iba na yung address namin(which is hindi nung time na nag request sila ng KYC update). may minention si chaser15 regarding active acocunt ay kailangan mag update ng KYC yearly, pero as far as I know wala pang isang taon yung account ko. hanggang ngayon pakiramdam ko random KYC update yung nangyari sakin.

[nutildah]

For me, Coins.ph is far from being bankrupt hehe, as a matter of fact, their logo can be seen on the PBA games as they have partnered with the biggest basketball league in the Philippines so I think they are still going strong.

In all likelihood they are not going bankrupt. But FTX was spending millions on advertisements and promotions up until the minute they went bankrupt, so I don't think their partnerships necessarily mean anything.

There's a workaround ^{[an android emulator]} for accessing their e-wallet services on a PC, but it's quite risky if you're keeping a lot of funds with them!

Customer service said I need to update my KYC, which is impossible b/c the app keeps telling me I am already approved. I told them this so they forwarded me to a "specialist", whatever that means. Still waiting... Can't do anything until they fix it.

hanggang ngayon pakiramdam ko random KYC update yung nangyari sakin.

It seems they caused some technical problems when they decided to go app only. Its no coincidence that a lot of people are being asked for KYC at the same time.

[blockman]

true, it's possible may nag expire sa documents na nasubmit ko pero ang gamit kong ID nung nag verify ako ng account is UMID which is hindi na eexpre(at least as far as I know) at kung about naman sa "proof of address", I don't know kung pano nila minomonitor kung "out of date" or nag iba na yung address namin(which is hindi nung time na nag request sila ng KYC update). may minention si chaser15 regarding active acocunt ay kailangan mag update ng KYC yearly, pero as far as I know wala pang isang taon yung account ko. hanggang ngayon pakiramdam ko random KYC update yung nangyari sakin.

Parang ang tingin ko dyan ay yearly update at kahit na ayaw nila, need nilang iimplement kasi nirerequire sila ng BSP. Sa akin, last year nung nag update ako ng KYC kasi hindi na gumagalaw yung limit ko tapos ang nangyari, nag update ako at pagkatapos nag update na din yung limit ko sa old coins.ph tapos naging 25k per month nalang. Pero sa coins.pro nila, mukhang ok na yung account ko at level 3 pero mukhang hindi na ako babalik sa coins.ph app nila.

[bitcoin2daMoon]

Yun Level 3 ang limit daily 400k  pero yun din ba ang limit sa monthly? kaya pag na reach na yun 400k, hintay pa sa next month bago maka pag cash out?

[blockman]

Yun Level 3 ang limit daily 400k  pero yun din ba ang limit sa monthly? kaya pag na reach na yun 400k, hintay pa sa next month bago maka pag cash out?

Tama ka, pwede mong i-max out ang 400k sa isang araw lang pero isang buwan ka mag aantay para marefresh. Nakalagay lang diyan daily limit 400k pero yan yung pwede mo mareach sa isang araw at ang monthly limit talaga ay 400k para sa level 3.
Pero may mga level 3 na tulad ko dati na naka-custom limit na ginawang 25k lang ang monthly limit sa old coins.ph pero sa coins.pro, balik ang dating limit ko.

[SFR10]

Yun Level 3 ang limit daily 400k  pero yun din ba ang limit sa monthly? kaya pag na reach na yun 400k, hintay pa sa next month bago maka pag cash out?

Since monthly cash out limit ang tinatanong mo dito, "normally" wala itong limit pag level 3 ang account mo pero minsan nagkakaroon ng ibang limits based sa behavior ng account natin, kaya if may nakikita kang monthly cash out limit sa "limits and verifications part", kailangan mong sundan ito.

[bitcoin2daMoon]

Yun Level 3 ang limit daily 400k  pero yun din ba ang limit sa monthly? kaya pag na reach na yun 400k, hintay pa sa next month bago maka pag cash out?

Tama ka, pwede mong i-max out ang 400k sa isang araw lang pero isang buwan ka mag aantay para marefresh.

Yun Level 3 ang limit daily 400k  pero yun din ba ang limit sa monthly? kaya pag na reach na yun 400k, hintay pa sa next month bago maka pag cash out?

Since monthly cash out limit ang tinatanong mo dito, "normally" wala itong limit pag level 3 ang account mo pero minsan nagkakaroon ng ibang limits based sa behavior ng account natin, kaya if may nakikita kang monthly cash out limit sa "limits and verifications part", kailangan mong sundan ito.

Maraming salamat, mga bossing. Yun nga ang tukoy ko yun monthly cashout meron ako limit 400k pesos same as  daily

Mag KYC na lang ako sa kanila para taasan pa, kac parang kulang kung bibili ng property o kotse para sa downpayment

[SFR10]

Mag KYC na lang ako sa kanila para taasan pa, kac parang kulang kung bibili ng property o kotse para sa downpayment

Kung wala kang issue sa pag bigay ng in-depth explanation ^{[+ supporting documents]} tungkol sa source ng funds mo, go ahead, pero kung ako sayo, I'd go with the traditional way nalang dahil pag hindi sila nasatisfy sa mga nasabi at nasubmit mo, pwedeng nilang babaan ang limit mo ^{[si blockman and lienfaye binabaan nila yung limit nila nung nag apply sila for custom limit at kung hindi ako nagkakamali, may ilang users din na naging "zero" yung limit nila]} + may chance din na magkaroon ng false red flags dahil gumagamit sila ng automated services ^{[I'm referring to making large transactions]}!