As Merchantminer said before. Other option is register them as a fraud on the uk police and they will knock their door for us.
this is what I talked today with them. So my next step this weekend if I don't get any answer is: google wallet, fraud police and small claim court.
Are you listening CH?
09:34:52 : SystemSystem: Hazel has joined this session!
09:34:52 : SystemSystem: Connected with Hazel. Your Reference Number for this chat is 64844.
09:35:00 : CustomerJose: Hi Hazel
09:35:12 : AgentHazel: Hello Jose, you are chatting with Hazel, thanks for contacting us, how can I assist you? (Please do not reveal personal data during this web chat)
09:36:05 : CustomerJose: in september I paid for a contract on line for service of mining bitcoins
09:36:19 : CustomerJose: I don't know if you are aware what are bitcoins
09:37:47 : AgentHazel: No sir I'm not
09:39:10 : CustomerJose: well i'll make it short. bitcoin is a virtual currency based on cryptography. The process which generates those coins is called to mine.
09:39:33 : CustomerJose: And with that coins you can buy things and pay for services.
09:41:19 : CustomerJose: So I pay to Cloud Hashing a UK based company, they will manage an equipment with an specific mining power of 4gh/s. They will keep a 10% of the produced bitcoins and I will be pay daily the rest.
09:42:01 : AgentHazel: ok so what is it that you want to report.
09:43:31 : CustomerJose: So the offered that contract for 26th of september will be started, but then they say it was on 30th. Finally they say it started on 15th of october. Not on full capacity
09:43:57 : CustomerJose: they are not delivering all the power that it was hired
09:44:37 : CustomerJose: so i'm asking for a refund and they don't answer my emails. I'm starting to think all is a scam and there is not mining service at all
09:45:01 : CustomerJose: there is something i can do?
09:45:07 : AgentHazel: You can report this fraud crime using our online fraud reporting tool on the Action Fraud website:
http://www.actionfraud.police.uk/report-a-fraud-including-online-crime 09:45:43 : CustomerJose: ok and what will happend next?
09:46:05 : AgentHazel: Once you have filled out your information report and submitted it to us, your information will be passed on to the National Fraud Intelligence Bureau (NFIB). You will not hear back from us and do not need to contact us again.
09:46:20 : CustomerJose: oh ok
09:46:28 : AgentHazel: Is there anything else I can help you with?
09:47:40 : CustomerJose: one last question, as I don't have anything to prove it's a fraud and it might be a very bad service. would be any difference?
09:48:25 : CustomerJose: I mean, they might have that mining equipmente etc but they are not giving what I paid for.
09:48:41 : CustomerJose: should I report that in here as well?
09:48:52 : AgentHazel: As long as we log it on the system.
09:49:31 : AgentHazel: Thank you for your enquiry, if you need any further assistance you can chat between 9am and 6pm Monday to Friday or call on 0300 123 2040 between 8am to 9pm Monday to Friday or 9am to 5pm at weekends.
