The thing with depositing 0.12 BTC and being credited something else is not the issue that a few fractions of a cent are missing - it's that apparently there must be either a rounding error or something else going wrong somewhere.
i see that a lot at bfx. always in their favor, which probably influences the priority of fixing the bug. the accounting would be intolerable if there were competition, but bfx is head and shoulders above everyone else in terms of trading function and customer relations. i just wish it had more credibilty so that i could place more funds there.
There is no bug, there was no rounding.
If you just read Raphael's reply you would know that it was actually "remember remember"'s mistake not to check his history before writing his post.
He actually borrowed some funds and he was charged interests because of it.
I strongly encourage you to read the posts Raphael and me wrote in the past about the various questions you pose, which have been already answered "ad nauseam".
But I'll try to do it once more:
1) We send money to Bitstamp (lots of it) every day.
2) Money is used almost immediately to buy bitcoins.
3) Our account there gets dry and we send money (lots of it) again.
So the ETA is every day: today, tomorrow, the day after tomorrow, the day after the day after tomorrow........
Oda.krell: You want to buy at a price and avoid slippage when you can only buy on BFX? Ever heard of limit orders?
Sorry for being a little rude guys, but there is a limit to what a man can take.
I believe next time you should think twice (or read) before writing, at least this will avoid making a fool out of yourself.
Have a good day
Giancarlo
Bitfinex Team
I'll try to keep this short.
You are, in my opinion, the single most rude point of contact/spokesperson a company could imagine.
Let me summarize our exchange above:
I express my dissatisfaction with
(a) the lack of fiat on the exchange I want to trade on (bitstamp), and
(b) that my order would incur heavy slippage if I would execute it on bitfinex as an alternative, therefore it is not really an alternative ...
...
and you tell me to use limit orders?!
You have to be kidding me. This is so wildly unprofessional of you, that I can say that you're so far the first (and only serious) reason making me consider taking my money out of bitfinex.
Well done, sir.
Dear Oda.krell
I understand, having a unicorn as your avatar, you must be used to animals that actually crap jewels ( unicorns actually do that ).
We at Bitfinex unfortunately haven't learnt how to do that yet.
The only thing we know is how to transfer money every day to our Bitstamp account.
We transfer big chunks of money and we do it every day.
Due to the recent cost of Bitcoin it only takes 3k of volume to dry one million usd from our Bitstamp account, so normally in about one hour our Bistamp account is dry again.
Then we have to wait another day for another wire to hit our Bitstamp account.
Not much we can do about it, we still can't crap money, sorry about that.
When the market goes up liquidity is low (that is everybody and his sister is fully invested in BTC) and this is the 238th time I explain this.
My advice to use limit orders wasn't polemical, a limit order is actually the only effective way to avoid slippage and the fact that you call me unprofessional because I gave you an advice doesn't change things.
Use limit order or accept slippage, there is no other way out.
The Bitfinex dynamic is not easy to understand, I realize that.
But to ask for supernatural things (such as to transfer money we don't physically have because our customers still have to wire it to us) it belongs to the world of unicorns, not to our world.
The only thing I understand is that some people on this forum actually think before writing something, while some others just complain and throw false accusations without even realizing how things actually works.
For example blaming the fact that we don't have enough BTC on Bitstamp to justify your loss just shows a complete lack of understanding of the trading mechanisms.
The quantity of BTC on Bitstamp have NOTHING TO DO with a short liquidation.
8fold is actually one of the few that understands things and is always on spot with his comments (kudos to him).
And by the way, I'm the only one having an italian name around here, only me not a bunch.
And the fact that we are in Honk Kong where ANOTHER company closed down doesn't mean anything, does it?
Or shall we say that any company located in Hong Kong or with at least an italian sounding named employee is doomed to go bankrupt?
C'mon guys, give me a break!
Having said that I think I'll leave this thread to Raphael, which is far more patient than me in taking your shit.
I'm probably too old for that, I have to admit.
Have a good day folks, I'm outta here.
Giancarlo
Bitfinex Team
