[OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading

[whatthesith]

I'm not getting replies to my emails to support, lately.

That makes me uncomfortable: as a matter of fact, even if those emails were about low priority issues, what if I have a high priority issue?

This is the last but one email I sent, about a bug:

Autorenew swaps, when executed, and in spite of proper selecting the relevant checkbox, do NOT send confirmation email.
NOR such swap, when it closes, will send the notification email.
These two bugs have been introduced weeks ago (before, the system behaved correctly, sending the relevant emails).

And in the last one email, as a feedback, I suggested some features to be implemented, i.e.

1. Chat support
2. Prompt reply to customer emails
3. Prompt solution to bugs
4. Accept SEPA deposits
5. Price to be shown with two digits (instead of one only) after the dot (e.g. in Exchange tab)

Hopefully someone by the company will address my concerns, here?

Hi there, what is your email or username so I can look for your message? I will see what is going on, and try to resolve it for you.

In response to your suggestions:
1. Good idea, I've thought of that myself
2. The vast majority of emails are responded to within 24 hours, and most within an hour. They are prioritized by severity, so people locked out of their account, or who think they may have had their password compromised are taken care of ASAP.
3. We currently have very high turnaround on bug fixes, usually same day.
4. We are looking into SEPA, but that is primarily for euros, and we are also looking into a BTC/Euro pair
5. In order to show as many digits as you like in the order book, click the "+" symbol in the top of the order book, you can aggregate the levels to as many decimal places as you like.

Here is an example of the last suggestion in action:
http://imgur.com/a/yt093

(you can make it display more or less decimal places, i just included 3 as an example)

Anyway, let me know the information and I will look into it.

Actually I think it is much better for us to set a preference on the default number of decimal displayed. Because I need to click the "+" button every time I refreshed the page.

[DoubleSwapper]

4. We are looking into SEPA, but that is primarily for euros, and we are also looking into a BTC/Euro pair

Please, please do that. It would be a great relief for Euro users to be able to trade in Euro and if possible also use SEPA. International wire transfer is such a pain in the ass.

[noggin-scratcher]

4. We are looking into SEPA, but that is primarily for euros, and we are also looking into a BTC/Euro pair

I know it's unlikely but if you found a way to hook into the UK's banking systems with BACS or 'Faster Payments' then I would love you guys forever. Withdrawing out of 'finex turns into a costly endeavour when you get stung by a crappy retail-bank currency conversion rate on all funds received in non-Sterling. But it seems like whispering "Bitcoin" anywhere within a mile of a bank is enough to get your account closed.

Hell, even if you were just able to offer a better USD/GBP rate on the way into a standard wire transfer.

[jabetizo]

4. We are looking into SEPA, but that is primarily for euros, and we are also looking into a BTC/Euro pair

Please, please do that. It would be a great relief for Euro users to be able to trade in Euro and if possible also use SEPA. International wire transfer is such a pain in the ass.

Seconded. Also, it would be great for swap providers whose home currency is EUR to be able to offer swaps in EUR.

[Dalmar]

4. We are looking into SEPA, but that is primarily for euros, and we are also looking into a BTC/Euro pair

USD can travel over SEPA for free between multi-currency EU bank accounts.

You can accept SEPA without having a Euro trading pair, like what Bitstamp does.

It would save European customers money and time. Please consider it!

[grappa_barricata]

websocket api will be much appreciated

[teyasio]

Anyone else keep receiving swaps when you're not manually taking them.  This keeps happening to me. 

[leen93]

Hi!
I'm wondering how safe it is to place a few 1000 btc on bitfinex, could bitfinex just close down and run away with everything?

[mooncake]

Hi!
I'm wondering how safe it is to place a few 1000 btc on bitfinex, could bitfinex just close down and run away with everything?

Regardless how safe the exchange is perceived to be, it is never a good idea to keep bitcoins in there. A few 1000 btc is a definite no.

[Sukrim]

Hi!
I'm wondering how safe it is to place a few 1000 btc on bitfinex, could bitfinex just close down and run away with everything?

Yes, of course they can, as long as you have deposited BTC with them. Question is, if they will...

[leen93]

Hi!
I'm wondering how safe it is to place a few 1000 btc on bitfinex, could bitfinex just close down and run away with everything?

Regardless how safe the exchange is perceived to be, it is never a good idea to keep bitcoins in there. A few 1000 btc is a definite no.

if 1000 btc is a no, then 1 mbtc is a no too
does anyone know how much $ and btc they owe all the people right now?
would it be worth for them to just close down or would they earn more money by letting the site exist forever?

[Sukrim]

Just look at the swap stats to get a good overview.

I disagree that 1000 BTC needs the same kind of security as 1 mBTC by the way.

[leen93]

Just look at the swap stats to get a good overview.

I disagree that 1000 BTC needs the same kind of security as 1 mBTC by the way.

s long as the average gain (chance bitfinex doesn't run away with your funds * deposit amount * interest * time) is bigger than the average loss (chance bitfinex runs away with everything * deposited amount) it's a good investment, at least I consider it as a good investment, it's something I can afford to lose. If I could have a 60% chance of doubling 1000 btc I would do that too. The amount is irrelevant for this. Unless you are depositing maybe a few 10k bitcoins and thereby giving bitfinex an extra incentive to run away... maybe with 1000 btc there is a small increased chance for that but another small thing to keep in mind is : if bitfinex goes down, bitcoin will go down too so keeping your bitcoins outside bitfinex wouldn't be such good investment either, the difference would be less.
I'm depositing slightly more and more on bitfinex now
when price goes up I'll also consider selling some btc there to offer USD swaps
I'm just wondering, I kept large amounts of btc on exchanges (like kraken, bitstamp and justcoin (which closed but funded me completely), are those safer than bitfinex?

[tombtc]

I knw you guys have several layers of security. Bu what would happen if you get robbed or something like that? Am I risking my money or I will get it back? I mean is there any way I can be 100% sure I will get it back? Insurance?

[eneloop]

I knw you guys have several layers of security. Bu what would happen if you get robbed or something like that? Am I risking my money or I will get it back? I mean is there any way I can be 100% sure I will get it back? Insurance?

Bankruptsy.

[tombtc]

That's what i thought. I was thinking about depositing some money to finex to do some day trading. But after gox and mintpal I don't want to loose more. Well maybe some day it will change.

[nrd525]

I wrote up my story of how I lost money trying to expose the manipulation of the TH1 contract and how Bitfinex's intervention caused my money to go to other users who benefited from Bitfinex's market intervention.

Exposing Manipulation

[mjr]

Hi all, I really don't know how to respond to those questions. I mean, I think our reputation speaks for itself, but everyone is entitled to their own opinion. It really comes down to personal preferences, and in fact, from the level of risk aversion, bitcoin itself sounds like it might be too scary for this person.

How do you know that any business where you have an account would honor it? Typically, they would be regulated, as Bitfinex is. We are a registered Money Services Operator in Hong Kong. Other ways that you could gain trust would be by users, and we are the largest USD exchange. You could also look at time, and we are one of the oldest bitcoin exchanges still in existence.

As I said, each person needs to make up their own mind, but hopefully that is some more information to help you do so.

-Josh

[freakbits]

Hi all, I really don't know how to respond to those questions. I mean, I think our reputation speaks for itself, but everyone is entitled to their own opinion. It really comes down to personal preferences, and in fact, from the level of risk aversion, bitcoin itself sounds like it might be too scary for this person.

How do you know that any business where you have an account would honor it? Typically, they would be regulated, as Bitfinex is. We are a registered Money Services Operator in Hong Kong. Other ways that you could gain trust would be by users, and we are the largest USD exchange. You could also look at time, and we are one of the oldest bitcoin exchanges still in existence.

As I said, each person needs to make up their own mind, but hopefully that is some more information to help you do so.

-Josh

Nice, that sounds good. Could you please let us know your license number under which you are registered?
The problem is that I went to the Hong Kong MSO (money service operator) register here:
    https://eservices.customs.gov.hk/MSOS/wsrh/001s1
and entered BITFINEX into the search field but I got zero results. What am I doing wrong?
Thanks in advance and keep up the good work.

[urwhatuknow]

Hi all, I really don't know how to respond to those questions. I mean, I think our reputation speaks for itself, but everyone is entitled to their own opinion. It really comes down to personal preferences, and in fact, from the level of risk aversion, bitcoin itself sounds like it might be too scary for this person.

How do you know that any business where you have an account would honor it? Typically, they would be regulated, as Bitfinex is. We are a registered Money Services Operator in Hong Kong. Other ways that you could gain trust would be by users, and we are the largest USD exchange. You could also look at time, and we are one of the oldest bitcoin exchanges still in existence.

As I said, each person needs to make up their own mind, but hopefully that is some more information to help you do so.

-Josh

Nice, that sounds good. Could you please let us know your license number under which you are registered?
The problem is that I went to the Hong Kong MSO (money service operator) register here:
    https://eservices.customs.gov.hk/MSOS/wsrh/001s1
and entered BITFINEX into the search field but I got zero results. What am I doing wrong?
Thanks in advance and keep up the good work.

look for Renrenbee Limited....