Forget about exchanger search! Use BestChange!

[hugeblack]

I didn't know about this. Can you share some links to this information, so we can learn more about it? Is this ban still in effect in Russia?
Interestingly, they haven't been active in this thread for two months

This is a summary of the story

Feb 11 (Reuters) - Cryptocurrency exchange platform BestChange has said it is unsure why its website was blocked by Russia's communications watchdog Roskomnadzor, but that it is in touch with the central bank to try to lift the ban.

To regain access, BestChange agreed to remove certain features that could potentially violate Russian laws. The Bank of Russia specifically requested the removal of information related to ruble-based foreign currency exchanges. The platform also restricted listings for foreign payment systems and certain international currencies, like the Kazakhstani tenge.


.
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Russia has lifted the ban on BestChange, a popular cryptocurrency exchange aggregator.
The Central Bank of Russia approved the unblocking after BestChange made necessary content adjustments.

[Alpen]

I didn't know about this. Can you share some links to this information, so we can learn more about it? Is this ban still in effect in Russia?
Interestingly, they haven't been active in this thread for two months

My apologies, but my information about Bestchange being blocked was out of date. The Bank of Russia unblocked the service on August 7th. Here's a link to an article about it.

It was previously blocked in April. Here's also a link to an article on that.

[alxSS]

SimpleSwap froze $4K of my money under the pretext of 'AML' and I provided AML results using BestChange, which were clean. It's been more than 2 weeks now that my money is frozen and they still haven't returned my money despite providing what SimpleSwap asked & completing their KYC. BestChange is simply ignoring my case and emails from me & other Bitcoin Forum members. Total trash of a service. My claim here: https://www.bestchange.com/simpleswap-exchanger.html?review=3459598

[examplens]

SimpleSwap froze $4K of my money under the pretext of 'AML' and I provided AML results using BestChange, which were clean. It's been more than 2 weeks now that my money is frozen and they still haven't returned my money despite providing what SimpleSwap asked & completing their KYC. BestChange is simply ignoring my case and emails from me & other Bitcoin Forum members. Total trash of a service. My claim here: https://www.bestchange.com/simpleswap-exchanger.html?review=3459598

Bestchange has been ignoring this thread for some time, because somehow criticisms of them and their partners are being published more and more often. Now I looked at their claim for your case and turning your review into a neutral one. Quite disappointing from them.

BestChange admin   October 18, 2025 13:27
Hello,

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

[logfiles]

Bestchange has been ignoring this thread for some time, because somehow criticisms of them and their partners are being published more and more often. Now I looked at their claim for your case and turning your review into a neutral one. Quite disappointing from them.

Maybe they decided to concentrate on only Russian exchangers and the Russian board.
I think they should do more to protect the client during the mediation process. There is no point of making the review neutral even before the client has received their funds. I thought the whole purpose of that review section was to also keep the exchanger in check and make sure they resolved the issue as soon as possible

Look that the exchanger admin said

We’re truly sorry that your case is taking longer than usual. Please note that every exchange goes through our automated compliance screening, and in rare situations, transactions are flagged for extended review by our liquidity providers.

How long does the complainant have to wait then?

[TheBeardedBaby]

Is there any deadline for the cases to be looked into? My impression over the yeas was that they were a serious company. Sad to see this reputation decline.

[examplens]

Is there any deadline for the cases to be looked into? My impression over the yeas was that they were a serious company. Sad to see this reputation decline.

Unfortunately, the deadline is infinite, and it seems that exchangers use it and simply wait for the victim to get tired and give up on the request for a refund. We rarely get complete information on which freezing funds and requests for additional KYC are triggered. We are rarely informed where the funds ended up. If they take away "illegal" funds, it's expected to forward them to the authorities, right?
Unfortunately, Bestchange completely merged with this policy and completely sided with exchangers, without much help to users.

[m2017]

Bestchange has been ignoring this thread for some time, because somehow criticisms of them and their partners are being published more and more often. Now I looked at their claim for your case and turning your review into a neutral one. Quite disappointing from them.

It seems rather strange for an exchanger that has been operating for over fifteen years and cared about its reputation to simply abandon the english-language aspect of its project, leaving customers without adequate feedback. This undoubtedly undermines trust in this service, and users will increasingly question whether they should use BestChange with such a level of support.

I would like to hear a proper explanation from them, if possible. Honestly, I don't want to believe that their service level has dropped so low or that it's due to fraud (or something similar). Perhaps it's due to the influence of the regulator?

I hope the project management is aware of all this.

Maybe they decided to concentrate on only Russian exchangers and the Russian board.
I think they should do more to protect the client during the mediation process. There is no point of making the review neutral even before the client has received their funds. I thought the whole purpose of that review section was to also keep the exchanger in check and make sure they resolved the issue as soon as possible

Abandoning the more "rich"english-language market segment for the sake of a local one? That seems foolish.

That didn't stop them from answering user questions in this thread before, did it? Because their support handled both directions (RU and EU).

What is happening leaves me confused and doubtful whether I should use their service if necessary.

[logfiles]

Looks like Bestchange decided to make a redesign of their website, which is still probably in the testing phase on one of their domains (https://bestchange.biz). They probably plan to roll it out on to the other domains once the testing and enough feedback is received



The shade of green our eyes have been used to is now gone from the homepage. I also don't see many changes with their feedback system, except that you can now see both English and Russian complaints on the same domain.

[hugeblack]

The shade of green our eyes have been used to is now gone from the homepage. I also don't see many changes with their feedback system, except that you can now see both English and Russian complaints on the same domain.

UI has changed drastically. I thought the directexchange was happening within the site, but it still redirects you with a referral link.

Let's hope the review system has improved.

[examplens]

The shade of green our eyes have been used to is now gone from the homepage. I also don't see many changes with their feedback system, except that you can now see both English and Russian complaints on the same domain.

UI has changed drastically. I thought the directexchange was happening within the site, but it still redirects you with a referral link.

Let's hope the review system has improved.

I saw this, and I was expecting an announcement by the BC team. For some reason, they completely abandoned this thread. The UI has been completely changed, and that is commendable, although it was expected much earlier.

However, as far as I have noticed, there is no significant improvement of the feedback system, and everything is still the same and completely controlled by BC and its partners.

[SFR10]

Looks like Bestchange decided to make a redesign of their website, which is still probably in the testing phase on one of their domains (https://bestchange.biz).

In addition, it appears their calculator has been upgraded with advanced filters to save time by narrowing search results: Redesign and new features of BestChange: a step forward in convenience and functionality
^{- Based on a few tests that I've done, the results are somewhat inaccurate (especially for larger amounts - screenshot)!}

[logfiles]

UI has changed drastically. I thought the directexchange was happening within the site, but it still redirects you with a referral link.

I think direct exchange means exchange one asset directly to another, like BTC to USDT
While multistage exchange while from let say BTC to XRP and then to USDT. Apparently, a user can even earn some "profit" from this.

I saw this, and I was expecting an announcement by the BC team. For some reason, they completely abandoned this thread.

I think they made updates specifically in the Russian board.

[Best_Change]

I’ve observed a negative trend with some exchange services listed on Bestchange: they now require users to provide their Telegram account details. Given that you already submit other personal information during the exchange process, this effectively deanonymizes your messenger account as well.
In whose interest is this information being collected? There’s no option to refuse — if you do, they simply decline the exchange.
Is Bestchange aware of this practice?

This isn’t just something we're aware of—it’s been the prevailing practice in the community for the last five years, aimed at enhancing transparency in AML checks. We might disagree from a moral standpoint, but these are widely accepted standards, so we abide by the same principles shared across the crypto-exchange sector.

[Best_Change]

Anyway, I have seen your review on the monitor. I wonder why they are taking so long to have it resolved - https://www.bestchange.ru/changelly-exchanger.html?review=3029495, and I wonder why bestchange decided to turn the review neutral even before it's resolved. It should stay negative until it's resolved.

It is part of the broken review system on Bestchange.
If the exchanger writes any response, even if it doesn't bring anything new or solve the problem, the complaint is closed as solved and gets a neutral tag. It can be noticed that only a few exchangers have negative feedback from users, which is quite unrealistic because we have seen dozens of accusations here on the forum against BC partners.

Our site doesn’t use the concept of a 'negative review.' Comments highlighted in red aren't treated as feedback — they're financial claims, which is why they're marked as 'resolved' once the financial issue is settled. The text itself remains publicly visible (unless the user chooses to delete it).

[Best_Change]

Anyway, I have seen your review on the monitor. I wonder why they are taking so long to have it resolved - https://www.bestchange.ru/changelly-exchanger.html?review=3029495, and I wonder why bestchange decided to turn the review neutral even before it's resolved. It should stay negative until it's resolved.

It is part of the broken review system on Bestchange.
If the exchanger writes any response, even if it doesn't bring anything new or solve the problem, the complaint is closed as solved and gets a neutral tag. It can be noticed that only a few exchangers have negative feedback from users, which is quite unrealistic because we have seen dozens of accusations here on the forum against BC partners.

i feel like bestchange is forgetting who their real users are.
they currently seems to care more about their partners and keeping them happy than actually protecting the users who got them to where they are now.
they seriously need to fix the review system as it's clearly favors their partners.

We've already revamped the review system in the new version of the site. Now users will have access to a rating system, whether or not there’s a financial claim involved. You can try the updated site here: https://bestchange.biz/

Over time, once we've fixed the issues and gathered enough feedback to improve the user experience, the new version will completely replace the current site. Feel free to take part in testing and suggest improvements right now!

[Best_Change]

There are many others exchanges on the market that are more reliable and better overall and NO-KYC

For example which ones? What services are you even talking about? Some anonymous Telegram bots or something like that? The vast majority of major services comply with international anti-money laundering standards, so they require KYC. Any self-respecting crypto exchange, most large exchangers, even P2P platforms—you'll only get access after completing identity verification, often much stricter than what exchangers ask for.

[Best_Change]

Hello!

I wrote to them a few days ago, but now they have changed the reason for their crazy actions again and are accusing me of fraud, supposedly having already paid me the money.

It's just ridiculous, because they do not provide any evidence for their words and come up with new excuses every time. Watching this talentless lie is as funny as how stupid it is.

It looks like I will not get my money back, but I will still continue to update my blog and this topic so that users are aware, so that they do not forget about my experience and do not repeat my mistakes.

https://bitcointalk.org/index.php?topic=5552339
https://bitcointalk.org/index.php?topic=5552822

Hi!
From what I understand, you were scammed by an exchange service that you found through Bestchange, and the aggregator was unable or unwilling to help you with the issue.
Basically, it seems Bestchange has no real influence over the exchangers it lists, yet they charge for their services

Our service is completely free for users. Always and without exception. Even if you reach an exchanger directly through paid advertising or a search engine, you'll get exactly the same exchange rate as if you visited through our information aggregator.

If you're concerned about the conditions for exchangers—who pay us a small commission on successful transactions brought to them through our site—you're welcome to provide them with free traffic services yourself. They'd certainly appreciate that.

[Best_Change]

As far as we know, Bestchange does not charge anything to the exchangers, but takes part of the profit through the affiliate program. They cannot have much influence on the business policy of exchangers, and the most they can do is exclude someone from monitoring (as they did with go-go).
This exchanger can also be found on Google, so I'm sure that no one will accuse Google of being an organized scam and charging scammers something.

You may not have all the facts. In February 2025, the Bestchange service was blocked in Russia at the initiative of the Central Bank due to numerous violations.

The block was mainly related to new laws restricting the advertisement of cryptocurrencies, which shows they are seen as active promoters, not just a passive list. Reports also mentioned that the block was due to their failure to properly monitor exchange services, leading to issues with fraudulent exchangers and the hiding of negative reviews.

As for the 'affiliate rewards,' that's not the full picture either. Bestchange's revenue is directly tied to the transactions they facilitate, making them a financially interested party in every exchange

You are an absolute liar—stop spreading falsehoods just to sensationalize someone else's misfortune.

The only reason the Central Bank of the Russian Federation asked Roskomnadzor to restrict access to our site for users in Russia was a misunderstanding. They assumed that listing information about fiat currency exchange for any currency pair violated banking laws. That's not the case—there's no such requirement for informational resources in the law—but instead of endless disputes, we chose to hide certain exchange directions for Russian residents to get the site unblocked. Now it's fully operational, facing no issues, and has become even more polished and successful than before—despite all the bad-faith actors, like you, spreading outright lies.

[Best_Change]

You may not have all the facts. In February 2025, the Bestchange service was blocked in Russia at the initiative of the Central Bank due to numerous violations.

The block was mainly related to new laws restricting the advertisement of cryptocurrencies, which shows they are seen as active promoters, not just a passive list. Reports also mentioned that the block was due to their failure to properly monitor exchange services, leading to issues with fraudulent exchangers and the hiding of negative reviews.

As for the 'affiliate rewards,' that's not the full picture either. Bestchange's revenue is directly tied to the transactions they facilitate, making them a financially interested party in every exchange

I didn't know about this. Can you share some links to this information, so we can learn more about it? Is this ban still in effect in Russia?
Interestingly, they haven't been active in this thread for two months

Our apologies — a mix-up occurred in our workflows, and some communities were inadvertently overlooked. We're addressing this promptly before the year ends. Thank you for sticking with us and caring enough to point this out, even under these circumstances.