Hey guys,
Just saw your messages, so let me clear few moments. First of all, I'm sorry that we don't have automatic bonus system yet - actually we put our affords on preparing other features firstly (like amount/quality/type of games, better security system for players, mobile platform, etc). You can always ask our live chat agents and get information about status of your bonus wager or receive a bonus on ANY of your deposits. Nowadays we are finally working on automatic bonus system, so it should be prepared quite soon and we won't have any issues like this later.
Before adding comments regarding player "
pastellos", please be informed that bitcasino.io is always paying all money without any delays or limits for withdrawals. We already have players with 250+ BTC in winnings and more than 1000 VIP players.
Regarding situation with cheaters I will continue repeating myself in some cases, but will try to answer once again:
Cheating on BJ ? ofc I have won but if they thinks I cheat because I made big bets and won this is even more funny.... ok when player lose it's unlucky and when winning it's cheat
They still never reply to me - it's standard here?
Cheating is not in the game, but in bonus abuse - it was marked few times. Regarding replies - I just checked with support department and support answered on all your questions. Last answer was on 03/16/2015 at 05:13pm, after this moment you didn't write anything to support.
Those returns on blackjack are VERY good and lucky but remember its still possible that he is lucky. But if the site (the people who know the most, have the logs and everything) says hes cheating, I would trust them, but only if they provided reasoning and valid evidence.
We are ready to put evidence in public just after we put new automatic system and close this loophole for any further abuse. We can even post history of bets to easily show the community this loophole. It's quite easy to show, we just don't want anyone else try it. We even wrote about this situation before:
https://bitcointalk.org/index.php?topic=395617.msg10407098#msg10407098After this message we closed accounts of the whole group of cheaters and we even gave them opportunity to withdraw their deposits. Nowadays some players (probably from same group) are still trying to abuse us, thinking that the worst thing the can have is getting back their deposits. Unfortunately it won't work like that anymore. We gave official warnings via emails, live chat and on forum. If you want to continue be ready that your account will be closed permanently.
He is an idiot for depositing more after they told him he was cheating, but heres a situation. User steals 1 btc from your site, you are now in debt 1 btc because of this user. He stole the 1btc and there is proof to back this up. He then goes to deposit more btc back, the site should have the right to keep this because they are now even.
Reality is that we lost more than 20 BTC during this fraud attack. Basically that was expensive lesson, we agreed with it and like I told before, even paid back all deposits to those cheaters who tried to continue using this scheme. So we are not even and not trying to hold funds of some good players. But com'on, do we need to watch how you abuse teh system?!
