C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees

[KroshFun]

I have problem with access to my c-cex account
I didn't access to it for some months and now see the message User not found or account disabled
I tried access to support in twitter and everyone can see it:

Hi!
priv@gmail.com
I can't access my account
Thanks
 I sitll have message
User not found or account disabled

c-cex
We will have to rectify your account for that
Once we rectify your account
Your issue will be solved immediately

 
 You will have to make a deposit of 0.01 Btc to the rectification wallet address we will provide for you to rectify your account once we rectify your account we will refund the Btc back to you and after that your issue will be solved immediately

 what is the addresss

1GAjoMgY1X6Dv18JaVF4qX71ob41bE269F

Let us know once you make the deposit

 
 So we can rectify it immediately
 
 why my account was banned  because inactivity ?
 
 Your account is restricted that's why
 
 what I did wrong?
 
 I sent btc
https://www.blockchain.com/btc/tx/0b47ca12a9290c6de3baaed9a39050e5f4042b7535a10225722ccfb9658c6068 …


 Give me a better screenshot showing that the Btc is pending
 
 Okay
Hold on while we look into it
 
 ok, but
i still don't understand why my account was restricted

 You violated some rules that's why

 can I  know what I did wrong?
 
 I can't say
All I know is that your account is restricted

 thank you very much  anyway


 The system requires you to deposit 0.02 Btc more to finally rectify your account
Once you make the deposit your account will be rectified immediately and everything will be refund back to you

 
 is it a joke?
 
No

To finally rectify your account

And everything will be solved immediately

 
 And be refund back to you
 
 what are my guarantees 
 I have sent 0.01 btc allready
Why I have to send BTC again  looks like deception or extortion 
 you promise me if I send you 0.0.1 btc you will
You will have to make a deposit of 0.01 Btc to the rectification wallet address we will provide for you to rectify your account once we rectify your account we will refund the Btc back to you and after that your issue will be solved immediately



Is someone  had the same problem ?
c-cex is a scam?!
What I have to do ? Send again btc or not?

[hevyalex]

Cordial Saludos quiero saber como desbloquear una cuenta en la c-cex

ya que tengo diferentes monedas en este lugar
el usuario es

willybitcoin

por favor requiero informacion con urgencia o la devolucion de mis criptos.

Cordial saludos señores de C-cex
la cuenta que tengo como usuario
willybitcoin
se encuentra desactivada  por favor quiero saber cual es la forma de activarnuevamente mi cuenta.
ya que la cantidad de monedas que poseo  son de gran importancias para mi.

no creo que sean tan desconsiderados para quedarsen con algo que no les pertenece.

[milewilda]

User not found or account disabled

what does it mean ?
what's with my account ??

try to clear your cookies and chaches and try to login again

Clear cache or cookies doesnt really have connection at all because when you do just simply read up User not found or account disabled.
2 possibilities on what happened to account either disabled or wrong log-in information. Try to read up on most users here you will
see similar situation and basing on what i observed and hear about when your account isnt active on last 6 months then those accounts
had been locked out.

[Japan500]

Moй aккayнт пoдключили, вce paбoтaeт xopoшo, cпacибo пoддepжкe c-cex

[jhenfelipe]

I tried access to support in twitter and everyone can see it:

What I have to do ? Send again btc or not?

NO, not again. You shouldn't have sent any amount in the first place. Aside from being a shady action (asking for BTC), afaik, C-CEX is not replying in any tweets on twitter, they are just using the account for announcements. If ever you talked to someone from there saying that they are part of C-CEX, they are probably scammers taking advantage of the situation.

If the twitter username isn't @CryptoCurrEncyX , DON'T TRUST.

[LCpool]

if u are still missing BTC balance..this is the reason> unsynced BTC wallet ....without any explanation... and that is the most scare thing....any explanation...
https://c-cex.com/?id=ws

p.s. and its sadly that many coins that i 'like' can be ( or was) traded only on this exchange...

[swett]

нy тaк кaк вce жe aктивиpoвaть oпять дeaктивиpoвaнный кaбинeт?

[KroshFun]

I tried access to support in twitter and everyone can see it:

What I have to do ? Send again btc or not?

NO, not again. You shouldn't have sent any amount in the first place. Aside from being a shady action (asking for BTC), afaik, C-CEX is not replying in any tweets on twitter, they are just using the account for announcements. If ever you talked to someone from there saying that they are part of C-CEX, they are probably scammers taking advantage of the situation.

If the twitter username isn't @CryptoCurrEncyX , DON'T TRUST.

Thank you very much!
I will be smart in future 

Still can't access to my account

I think if support of c-cex works with user support scammers could  not do anything

[ArtyomVasenin]

Moй aкк (ArtyomVasenin) c 1гo oктябpя (yжe бoльшe двyx нeдeль) зaблoкиpoвaли.
Cpaзy жe нaпиcaл в тexничecкyю пoддepжкy. Oтвeтa нeт, кaк я пoяcнeний.

Этa биpжa, кoтopaя пoзициoниpyeт ceбя нaдeжнoй?!
Бaлaнc зaблoкиpoвaн, тopгoвaть нe мoгy + биpжa нe пoлyчaeт кoмиccию.

Увaжaeмaя кoмaндa C-Cex, пoмoгитe peшить пpoблeмy, пoжaлyйcтa.

[Ch1ter1]

Petition against fraud C-CEX https://www.change.org/p/together-we-can-stop-fraud-cryptocurrency-exchange-c-cex-com-steals-user-accounts-it-is-necessary-to-stop-fraud?recruiter=906921430&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition

[ElPasso]

My Account is also deactivated and it is impossible to create a Support Tickets. Could I place reqeust here?

[ArtyomVasenin]

My account hasn't been activated yet.
Dear C-Cex support, please activate it.

I am a trader, I make your money!

Artyom Vasenin

[ArtyomVasenin]

Dear C-Cex,
The petition was signed too.

Planning to push it to our traders community.

ArtyomVasenin

[milewilda]

Dear C-Cex,
The petition was signed too.

Planning to push it to our traders community.

ArtyomVasenin

3 days since posted but still we do got this numbers.I'll spread this link for the petition.

[John37]

Why I have "User not found or account disabled" when would login ?!?

[chryophase]

Why I have "User not found or account disabled" when would login ?!?

HI, I also have account disabled, and every time I try to post a ticket to report it (trying for 2 weeks now), get the answer "Out support queue is full, try again later"...

Is there an CCEX support email address I can send my issue too? I have not been able to logon since April actually when I first found issue. I want to move some of my balances held on your exchange...

[RitchyRich]

Same f**** problem for almost 2month's!

[rubykim]

I CAN NOT ACCESS MY ACCOUNT

Dear C-cex,

“User not found or account disabled”. I can’t access my account.
Is there any problem with my account?

Please help me solving this problem.

Thanks!

[paully111]

I CAN NOT ACCESS MY ACCOUNT

Dear C-cex,

“User not found or account disabled”. I can’t access my account.
Is there any problem with my account?

Please help me solving this problem.

also, i try to get lost password and never get an email to change it.
my email is support@balancedhealthtoday.com

[zthomasz]

When is the next 3-month vacation?