TRUSTDICE: up to $25 FREE BONUS [NO DEPOSIT REQUIRED] Forum EXCLUSIVE!

[alol1986]

I made deposit about 500 usd and won about 1500. Got blocked, with fake reason EDITED DOCUMENTS. Casino ignored me, andd only after i post complaint at casino guru, this scam casino tryed to write that i have fake document.

After i provided notarized document, this SCAM casino contunie ignore.

They asked to make notarised documents, which they can check online by appostile, when i made it, they choose to ignore the situation.


at CASINO GURU large gamling site about gamling, this SCAM casino already has BAD REPUTATION.


Do not play here, this site is total scam. They will steal your balance withone any reaason, just fake reason.
They buy reviews, a lot of fake reviews from USA at trustpilot, but USA is in restricted territories.
Do not choose to play here, this casino are SCAM

[1714294092]

1714294092

[1714294092]

1714294092

[Coinbox1]

Hello.

Please kindly DM me your user id or registration email so we can take a look.

Thanks

Thank you for providing your account info.
Upon checking, your account has been banned due to the fact that you failed to provide KYC documents. It has been 17 days since the KYC request, and you still have not submitted the KYC documents yet. For procedural reasons, our Risk Management agents can't keep the case open forever (otherwise they would receive a penalty).
I will see what I can do but could you kindly explain why it took such a long time to prepare for KYC? Taking a selfie and taking pictures of your ID and utility bill is supposed to be a piece of cake and my colleague is gonna ask why.

Thank you.
TrustDice Team

[fragoso21]

Hello.

Please kindly DM me your user id or registration email so we can take a look.

Thanks

Thank you for providing your account info.
Upon checking, your account has been banned due to the fact that you failed to provide KYC documents. It has been 17 days since the KYC request, and you still have not submitted the KYC documents yet. For procedural reasons, our Risk Management agents can't keep the case open forever (otherwise they would receive a penalty).
I will see what I can do but could you kindly explain why it took such a long time to prepare for KYC? Taking a selfie and taking pictures of your ID and utility bill is supposed to be a piece of cake and my colleague is gonna ask why.

Thank you.
TrustDice Team

I sent back an email 10 days later to figure out why my account had been banned. From the email I recieved, it looked like there was no way back and there was some sort of ToS breach, so I wanted to figure out if my account would be unbanned if I provided KYC BEFORE I sent the requested documents. You are counting the days from first email to today, which does not accurately represent the reality of the situation. And, please keep in mind, I havent recieved an answer from the compliance team for over 5 days as well, I had to reach out through a forum so I could get a decent answer.

Now, you can believe me or not here, but there isn't a specific reason. I've just been busy dealing with personal stuff and completly forgot I still had money in your casino until I recieved the ban email. Personally, I dont think it's that big of a deal for a user to take some time to complete KYC, especially when I'm not even placing bets (again, 99% sure I didnt even log back in ever since they asked for KYC) and there wasnt anything in the email saying that failing to comply with the request within 10 days would result in a ban.

When you say the team would get a penalty for having the case open and "I'm preparing for KYC", like I dont even know what to say to that. I've been gambling for a fair amount of time and I have never been told "you have been banned because you took too long to complete KYC". And if this is truly how the compliance team operates, dont you think it would be best to inform the players on how your rules work? If the email had said "you have X amount of time to comply with the KYC request, otherwise you will be banned and funds confiscated", obviously we wouldnt be having this back and forth right now. Your comment makes it seem like I'm purposefully stalling the process so I can forge documents to withdraw 450$ (?)

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

[alol1986]

fragoso21

You are scammed like me. Next steps, you will provide Documents and casino will say that documents are fake. Same situation with me, i provided notirised documents and now they find another way to scam me.

TrustDice casino is SCAM casino

[alol1986]

https://casino.guru/trustdice-casino-review

This casino already have BAD REPUTATION at casino guru.
Fake reason to steal money from players.
Fake reviews on TRUSTPILOT site. 95% reviews from USA. WHICH ARE RESTRICTED TERRITORY TO PLAY.

Do not play here

TrustDice scam casino
Avoid this casino and play recommended casino by Casino Guru.

[Jody.Drummer]

Dear audience, I am sorry but I have to refrain from interacting with Mr. "alol1986" here from now on. It's someone's right if they enjoy telling blatant lies over and over and getting caught each time. It is against our communication rules, however, to entertain such behavior every time. We will keep working with the arbitrator and try to move the case forward.

Thank you
TrustDice Team

Don't waste your time on people who repeatedly try to damage the reputation of the casino. You have provided us with everything needed and demonstrated transparency. So don't worry about the chatter that comes over and over again as if you don't understand the attached evidence. Therefore, let the community judge for themselves, we and Trustdice have worked as professionally as possible. Accusation after accusation is just part of those who want to remove us from the public trust. Everything is clear and let's get back to work as it should.

Perhaps ignoring it is one of the best ways to stop people from wanting to bring down the reputation of the casino.
If we ignore him and feel that no one is responding, surely he will get tired and immediately stop his chatter.
Sometimes gamblers who are emotional or frustrated by losing too many times at gambling usually do silly things like accuse all casinos or only certain casinos.
Most casinos will have one person like this, Or maybe this person comes from another company to compete to lower the reputation of a certain casino.

in this case the guy is claiming his money that is stuck in the casino, it is a very different case of someone who lost money in the game and ignoring him is not a good thing, the most important thing is to dialogue so that the problem is solved, OP already provided a good way to solve the problem, it is up to @alol1986 l to follow this path so that the problem is solved

The results will be in vain if we discuss with the complainant, While he has strong and stubborn arguments.
Let's see if the Op himself has closed himself off from contact with the complainant because maybe the Trustdice team has some truth about the story of the original complainant.
Maybe it's true that ignoring is not a good way but let's see for a few days don't respond to that person, I'm sure he will comment rudely.
I would also prefer to ignore the problem and instead discuss with others the progress regarding Trustdice.

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

[Coinbox1]

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

Since your disregard for the KYC request is what got you banned in the first place, I highly advise you to send the KYC documents to the team ASAP. Please be advised that providing KYC documents does not constitute permission to restore your account or to withdraw your current balance. It is your obligation to complete KYC per T&C 3.9, which you agreed to when you sign up and also been informed to you via email:


Thank you.
TrustDice Team

[len01]

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

[fragoso21]

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

Since your disregard for the KYC request is what got you banned in the first place, I highly advise you to send the KYC documents to the team ASAP. Please be advised that providing KYC documents does not constitute permission to restore your account or to withdraw your current balance. It is your obligation to complete KYC per T&C 3.9, which you agreed to when you sign up and also been informed to you via email:
https://i.imgur.com/vqFeiVF.png

Thank you.
TrustDice Team

I dont get it. If you claim I got banned for disregarding KYC, you are now telling me doing KYC might not accomplish anything is that correct?

3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

I'm curious what reason there is to keep my account banned if I provide KYC, what a great stand from a "reputable casino".

[Jody.Drummer]

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

Making clear complaints is still quite justified but on the other hand we also have to make some boundaries so that we are also heard because of course in cases like this if we really want our complaints and arguments to be heard then we also have to try to listen to other people, apart from that of course we must also have a condition where ethics comes first.
It's true that when we complain and feel that there is injustice to ourselves, then of course we don't accept anything that is not profitable, but on the other hand, as I said before, there is no need to rely on emotions for this because it is by relying on emotions and feeling the most righteous self. and the most hurt without seeing other people's arguments it can be self-defeating.

[fragoso21]

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

Since your disregard for the KYC request is what got you banned in the first place, I highly advise you to send the KYC documents to the team ASAP. Please be advised that providing KYC documents does not constitute permission to restore your account or to withdraw your current balance. It is your obligation to complete KYC per T&C 3.9, which you agreed to when you sign up and also been informed to you via email:
https://i.imgur.com/vqFeiVF.png

Thank you.
TrustDice Team

I dont get it. If you claim I got banned for disregarding KYC, you are now telling me doing KYC might not accomplish anything is that correct?

3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

I'm curious what reason there is to keep my account banned if I provide KYC, what a great stand from a "reputable casino".

I just submitted KYC, lets see if you can dig up something to not pay out.

[fragoso21]

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

Making clear complaints is still quite justified but on the other hand we also have to make some boundaries so that we are also heard because of course in cases like this if we really want our complaints and arguments to be heard then we also have to try to listen to other people, apart from that of course we must also have a condition where ethics comes first.
It's true that when we complain and feel that there is injustice to ourselves, then of course we don't accept anything that is not profitable, but on the other hand, as I said before, there is no need to rely on emotions for this because it is by relying on emotions and feeling the most righteous self. and the most hurt without seeing other people's arguments it can be self-defeating.

People get frustrated because they feel they can be abused very easily (eg: refusing to pay out winnings and not giving insight as to why).

It should be obvious that if you are banned, there should be evidence beyond reasonable doubt and the ability to prove it if needed, otherwise casino's can just claim whatever they want and not take accountability for it. This should be the standard procedure in the gambling world, exactly the same as real life, you are innocent until proven otherwise. If you make a complaint, casino says you abused their system in some way, 3rd party (askgamblers, casinoguru, etc) decides in the casino's favor, you most likely did something wrong, wether you realise or not. BUT, you should ALWAYS be able to dispute the casino's ruling with an impartial and trustable 3rd party.

[slapper]

~snip~

People get frustrated because they feel they can be abused very easily (eg: refusing to pay out winnings and not giving insight as to why).

It should be obvious that if you are banned, there should be evidence beyond reasonable doubt and the ability to prove it if needed, otherwise casino's can just claim whatever they want and not take accountability for it. This should be the standard procedure in the gambling world, exactly the same as real life, you are innocent until proven otherwise. If you make a complaint, casino says you abused their system in some way, 3rd party (askgamblers, casinoguru, etc) decides in the casino's favor, you most likely did something wrong, wether you realise or not. BUT, you should ALWAYS be able to dispute the casino's ruling with an impartial and trustable 3rd party.

It's strange how people view internet casinos as lawless frontiers. Casinos take advantage of a lack of gaming rules and systems. Since they're regulated, casinos aren't to blame. Thus, regulators must protect participants. Like any business, gambling has unsavoury operators that need regulation. Blockchain technology could revolutionise fairness and accountability. Blockchain would trace every transaction and game, reducing scams.

We need an impartial, transparent, and legitimate gaming dispute resolution system. Askgamblers or casinoguru should mediate player-casino issues for online casinos. That would make casinos accountable and fair. So, internet casinos must be held accountable, and we need fair and open standards. We should use blockchain to increase gambling transparency and accountability.

[GxSTxV]

I have some questions about the bonus beside sharing my lucky experience with your casino. I noticed that this topic has been active for over three years and still many users replying to it and also the bonus is still available So i had to try it. I registered for an account and confirmed my email address and i received $2. What’s the minimum amount of playing everyday until the forth day?

Now my other query, I played the Live casino game which is specifically Monopoly Evolution only two times and was lucky enough to hit the bonus and win about 180x the amount of my bet even that it was a small bet, Now I am close to the minimum deposit requirement of 0.001 BTC. Can I deposit some Bitcoin and be able to withdraw without any issues since this is a bonus without any wagering requirements as you mentioned in this topic? Haha i don’t want to risk at all to try withdrawing.Or is it better to keep playing until the forth day to get the remaining bonus.

Here are some pictures of my gambling experience.

[Coinbox1]

I have some questions about the bonus beside sharing my lucky experience with your casino. I noticed that this topic has been active for over three years and still many users replying to it and also the bonus is still available So i had to try it. I registered for an account and confirmed my email address and i received $2. What’s the minimum amount of playing everyday until the forth day?

Now my other query, I played the Live casino game which is specifically Monopoly Evolution only two times and was lucky enough to hit the bonus and win about 180x the amount of my bet even that it was a small bet, Now I am close to the minimum deposit requirement of 0.001 BTC. Can I deposit some Bitcoin and be able to withdraw without any issues since this is a bonus without any wagering requirements as you mentioned in this topic? Haha i don’t want to risk at all to try withdrawing.Or is it better to keep playing until the forth day to get the remaining bonus.

Here are some pictures of my gambling experience.

Welcome on board!

What’s the minimum amount of playing everyday until the forth day?
There is no minimum amount of playing as long as you are playing.

Now I am close to the minimum deposit requirement of 0.001 BTC.
Forgive me but we don't have a minimum deposit requirement at all.

Can I deposit some Bitcoin and be able to withdraw without any issues since this is a bonus without any wagering requirements as you mentioned in this topic?
Yes, but kindly note your deposit will still be subjected to its own wagering requirement, which is x5.


Best,
TrustDice Team

[Coinbox1]

Good day Bitcointalk Community

Celebrate this special Easter promo by winning up to 100 Free spins and more

• 10 / 25 / 50 / 75 / 100 Free Spins
• April 6 - April 20, 2023

Learn more here: https://trustdice.win/promotions/april-promo

Enjoy the weekend with the family!

TrustDice Team

[tusandii]

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

TrustDice representatives have made the wise choice not to respond to those who provide bad feedback in the thread due to the loss.
But isn't it that not responding to the problem will make those who give bad feedback even more emotional and will get worse every time they express their opinion.
So far, I commend the decisiveness and wise choice by the TrustDice representatives because then in this thread there is no protracted debate.
And my salute is added with the TrustDice representatives being very active in the thread and always receiving positive suggestions or feedback in a responsive manner.

[GxSTxV]

Welcome on board!

Now I am close to the minimum deposit requirement of 0.001 BTC.
Forgive me but we don't have a minimum deposit requirement at all

Thank you for your answer! I apologize for not being specific with my previous question earlier. What I meant to ask was : what is the minimum deposit required in order to make a withdrawal? I attempted to withdraw funds but my request was declined and I now understand that I need to deposit at least 0.0005 BTC in order to withdraw normally? I hope I’m right. Beside that I would like to know if it is possible to withdraw my balance while keeping my deposit given that you require 5x wagering.
 I am sorry for asking so many questions, but I need to be clear on these matters and some things aren’t that clear.


I was surprised to receive a message when I tried to log into my account again tonight i have got this message "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating." At first I thought that I may have had an old account that possibly caused the issue but I checked my other email addresses and did not find any previous accounts. Could you please clarify the reason for this ban? My username is Gxstxv. Im Pretty sure that i didn’t break any of your rules at least not in purpose.

[alol1986]

Welcome on board!

Now I am close to the minimum deposit requirement of 0.001 BTC.
Forgive me but we don't have a minimum deposit requirement at all

Thank you for your answer! I apologize for not being specific with my previous question earlier. What I meant to ask was : what is the minimum deposit required in order to make a withdrawal? I attempted to withdraw funds but my request was declined and I now understand that I need to deposit at least 0.0005 BTC in order to withdraw normally? I hope I’m right. Beside that I would like to know if it is possible to withdraw my balance while keeping my deposit given that you require 5x wagering.
 I am sorry for asking so many questions, but I need to be clear on these matters and some things aren’t that clear.


I was surprised to receive a message when I tried to log into my account again tonight i have got this message "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating." At first I thought that I may have had an old account that possibly caused the issue but I checked my other email addresses and did not find any previous accounts. Could you please clarify the reason for this ban? My username is Gxstxv. Im Pretty sure that i didn’t break any of your rules at least not in purpose.

YOU was SCAMMED by this casino.

Fake block reasons which are used by this casino, now are proven.
My expirience they blocked my account with reason FAKE DOCUMENTS.
Now i proved my documents are notarised. And they ignore situation.

Trust Dice is SCAM CASINO 100% PROVEN

[fragoso21]

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

Since your disregard for the KYC request is what got you banned in the first place, I highly advise you to send the KYC documents to the team ASAP. Please be advised that providing KYC documents does not constitute permission to restore your account or to withdraw your current balance. It is your obligation to complete KYC per T&C 3.9, which you agreed to when you sign up and also been informed to you via email:
https://i.imgur.com/vqFeiVF.png

Thank you.
TrustDice Team

I dont get it. If you claim I got banned for disregarding KYC, you are now telling me doing KYC might not accomplish anything is that correct?

3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

I'm curious what reason there is to keep my account banned if I provide KYC, what a great stand from a "reputable casino".

I just submitted KYC, lets see if you can dig up something to not pay out.

Its been almost 48h with no response since my KYC was sent, yet the trustdice rep is active talking about bonuses. Apparently another btctalk member got their account blocked in the meantime and there are still people dickriding trustdice for their "decisiveness" and applauding their behaviour.