TRUSTDICE: up to $25 FREE BONUS [NO DEPOSIT REQUIRED] Forum EXCLUSIVE!

[GxSTxV]

YOU was SCAMMED by this casino.

Please hold your horses mate. I did not mention anything about being scammed or any signs of a scam by TrustDice. Our cases are completely different, and despite what happened or who made the mistake, your behavior warrants being ignored. You should learn how to discuss things respectfully and avoid spamming.

Its been almost 48h with no response since my KYC was sent, yet the trustdice rep is active talking about bonuses. Apparently another btctalk member got their account blocked in the meantime and there are still people dickriding trustdice for their "decisiveness" and applauding their behaviour.

The KYC verification process takes more than two days so please be patient. Also you should note that the representative here is different from the team that takes care of document verification. The best option for you is to wait for their answer and refrain from spamming here as it only reflects badly on your case.

[fragoso21]

YOU was SCAMMED by this casino.

Please hold your horses mate. I did not mention anything about being scammed or any signs of a scam by TrustDice. Our cases are completely different, and despite what happened or who made the mistake, your behavior warrants being ignored. You should learn how to discuss things respectfully and avoid spamming.

Its been almost 48h with no response since my KYC was sent, yet the trustdice rep is active talking about bonuses. Apparently another btctalk member got their account blocked in the meantime and there are still people dickriding trustdice for their "decisiveness" and applauding their behaviour.

The KYC verification process takes more than two days so please be patient. Also you should note that the representative here is different from the team that takes care of document verification. The best option for you is to wait for their answer and refrain from spamming here as it only reflects badly on your case.

First of all, I don't even know where my case stands since the last message directed at me was "you should send KYC ASAP and MAYBE you will get unbanned" 48h ago and I have never gotten conformation the team was indeed reviewing my case or had even accepted the docs.

Secondly, I dont understand why you are telling me to refrain from spamming messages? I went back and forth a bit with trustdice's representative about my case and then responded/commented on someone else's opinion on a different matter 2 days ago. In fact, other than the message basically asking for an update, its been 48h since I last posted in this thread.

[dimonstration]

First of all, I don't even know where my case stands since the last message directed at me was "you should send KYC ASAP and MAYBE you will get unbanned" 48h ago and I have never gotten conformation the team was indeed reviewing my case or had even accepted the docs.

Secondly, I dont understand why you are telling me to refrain from spamming messages? I went back and forth a bit with trustdice's representative about my case and then responded/commented on someone else's opinion on a different matter 2 days ago. In fact, other than the message basically asking for an update, its been 48h since I last posted in this thread.

The user that give you an advice is telling the truth. Making a negative criticism while your case is already in-progress can be categorized as spam since you are using the thread to channel your emotion as if Trustdice team doesn’t acknowledge your case. Forum representative is different from the security team that reviewing your case. You can ask the representative here to help you push your KYC verification in a proper way though.

Besides, Trustdice is know here for solving all the issue related to their casino. And also 2 days is just too short for waiting because other casino usually take a week or more depending on the intensity of the investigation on your account. You should review the ToS especially the AML policy part and liabilities to have a better understanding on how Trustdice handling your case. Rest assured your account will be back to normal if you are clear from violation.

[lionheart78]

First of all, I don't even know where my case stands since the last message directed at me was "you should send KYC ASAP and MAYBE you will get unbanned" 48h ago and I have never gotten conformation the team was indeed reviewing my case or had even accepted the docs.

Secondly, I dont understand why you are telling me to refrain from spamming messages? I went back and forth a bit with trustdice's representative about my case and then responded/commented on someone else's opinion on a different matter 2 days ago. In fact, other than the message basically asking for an update, its been 48h since I last posted in this thread.

The user that give you an advice is telling the truth. Making a negative criticism while your case is already in-progress can be categorized as spam since you are using the thread to channel your emotion as if Trustdice team doesn’t acknowledge your case. Forum representative is different from the security team that reviewing your case. You can ask the representative here to help you push your KYC verification in a proper way though.

I do not think it is a spam to update people about his case and at the same time channel is opinion.  This is a forum and his case is with Trustdice, it would be a spam if he is stating other casino cases than Trustdice. I do understand his post and the negative sentiment, he just wanted to get updated about his case since it is more than 1 day after the submission.  I doubt he is informed about how long the verification process is so it makes him uncomfortable.

Besides, Trustdice is know here for solving all the issue related to their casino. And also 2 days is just too short for waiting because other casino usually take a week or more depending on the intensity of the investigation on your account. You should review the ToS especially the AML policy part and liabilities to have a better understanding on how Trustdice handling your case. Rest assured your account will be back to normal if you are clear from violation.

Regardless of how knowledgeable the company is in solving cases, the first thing must be communication to ease the getting impatient player.  The platform must not fail to communicate and inform the other party about the progress of his case.

[Coinbox1]

I was surprised to receive a message when I tried to log into my account again tonight i have got this message "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating." At first I thought that I may have had an old account that possibly caused the issue but I checked my other email addresses and did not find any previous accounts. Could you please clarify the reason for this ban? My username is Gxstxv. Im Pretty sure that i didn’t break any of your rules at least not in purpose.

Hi,

I looked into your account. Since there was a withdrawal attempt without deposit, this plus some other signals might have triggered our anti-spam algorithm (just my educated guess). My colleague will be restoring your access since there is no breach of T&C after all.
Apologies for the inconvenience. As the one and only crypto casino that offers free, no-deposit-required bonus, it's important for us to have an anti-spam algorithm in place. I have forwarded what happened to you to our product team who's constantly updating the algorithm.

TrustDice Team

[GxSTxV]

Hi,
I looked into your account. Since there was a withdrawal attempt without deposit, this plus some other signals might have triggered our anti-spam algorithm (just my educated guess). My colleague will be restoring your access since there is no breach of T&C after all.
Apologies for the inconvenience. As the one and only crypto casino that offers free, no-deposit-required bonus, it's important for us to have an anti-spam algorithm in place. I have forwarded what happened to you to our product team who's constantly updating the algorithm.
TrustDice Team

Thank you for your assistance in restoring my account it’s kind from you, my account is now working properly and i can bet and gamble. I understand your concerns and your system's ability to detect scam attempts and prevent the suspicious accounts from taking advantage of your bonuses which is a special bonus. Therefore it is important for your security team to regularly monitor these bonus accounts since it’s free money there will be many people trying to take advantage .
Unfortunately due to my account restrictions this last 2 days I was unable to fulfill the requirement of playing for 4 days and because of that i missed out on the opportunity to receive the $25 bonus on the 4th day but it’s totally fine.
Beside that I have a quick question : Is it possible for me to deposit $15 USDT knowing that i received the bonus on BTC in order to withdraw it while retaining my deposited funds until I meet the wagering requirements for withdrawal which is x5?

Lastly, I would like to advise all users who encounter issues with TrustDice to request assistance in a respectful way and good manners also to be patient while their accounts are being verified the process takes time.

[Fivestar4everMVP]

Dear audience, I am sorry but I have to refrain from interacting with Mr. "alol1986" here from now on. It's someone's right if they enjoy telling blatant lies over and over and getting caught each time. It is against our communication rules, however, to entertain such behavior every time. We will keep working with the arbitrator and try to move the case forward.

Thank you
TrustDice Team

Don't waste your time on people who repeatedly try to damage the reputation of the casino. You have provided us with everything needed and demonstrated transparency. So don't worry about the chatter that comes over and over again as if you don't understand the attached evidence. Therefore, let the community judge for themselves, we and Trustdice have worked as professionally as possible. Accusation after accusation is just part of those who want to remove us from the public trust. Everything is clear and let's get back to work as it should.

Perhaps ignoring it is one of the best ways to stop people from wanting to bring down the reputation of the casino.
If we ignore him and feel that no one is responding, surely he will get tired and immediately stop his chatter.
Sometimes gamblers who are emotional or frustrated by losing too many times at gambling usually do silly things like accuse all casinos or only certain casinos.
Most casinos will have one person like this, Or maybe this person comes from another company to compete to lower the reputation of a certain casino.

in this case the guy is claiming his money that is stuck in the casino, it is a very different case of someone who lost money in the game and ignoring him is not a good thing, the most important thing is to dialogue so that the problem is solved, OP already provided a good way to solve the problem, it is up to @alol1986 l to follow this path so that the problem is solved

The results will be in vain if we discuss with the complainant, While he has strong and stubborn arguments.
Let's see if the Op himself has closed himself off from contact with the complainant because maybe the Trustdice team has some truth about the story of the original complainant.
Maybe it's true that ignoring is not a good way but let's see for a few days don't respond to that person, I'm sure he will comment rudely.
I would also prefer to ignore the problem and instead discuss with others the progress regarding Trustdice.

To ignore complaints, should only be done to spammers, that is those who's complains hold no substance, the casino reps should be able to detect complains coming from genuine users, and those coming from spammers, spammers are best ignored, but for complains coming from genuine users, ignoring that also would be risking the reputation of the casino, reps must do all they can to address issues coming from genuine customers, no matter how difficult the customer seem, one of the simplest way to handle such people is to try and see things from their perspective, that would easily give the reps ideas on how to handle the issue brought before them by the user.

[Coinbox1]

First of all, I don't even know where my case stands since the last message directed at me was "you should send KYC ASAP and MAYBE you will get unbanned" 48h ago and I have never gotten conformation the team was indeed reviewing my case or had even accepted the docs.

Secondly, I dont understand why you are telling me to refrain from spamming messages? I went back and forth a bit with trustdice's representative about my case and then responded/commented on someone else's opinion on a different matter 2 days ago. In fact, other than the message basically asking for an update, its been 48h since I last posted in this thread.

The user that give you an advice is telling the truth. Making a negative criticism while your case is already in-progress can be categorized as spam since you are using the thread to channel your emotion as if Trustdice team doesn’t acknowledge your case. Forum representative is different from the security team that reviewing your case. You can ask the representative here to help you push your KYC verification in a proper way though.

Besides, Trustdice is know here for solving all the issue related to their casino. And also 2 days is just too short for waiting because other casino usually take a week or more depending on the intensity of the investigation on your account. You should review the ToS especially the AML policy part and liabilities to have a better understanding on how Trustdice handling your case. Rest assured your account will be back to normal if you are clear from violation.

Thank you all for your understanding
I am trying to be active here as much as I could but I do have other obligations that I need to attend to on daily basis. So people here please pardon me that I don't always have time to respond to unfounded and meaningless accusations or people who act rudely.

The KYC case with "fragoso21" has been re-opened according to our colleague in the Risk Management department.


TrustDice Team (Or the guy behind the screen handling Bitcointalk)

[Coinbox1]

Beside that I have a quick question : Is it possible for me to deposit $15 USDT knowing that i received the bonus on BTC in order to withdraw it while retaining my deposited funds until I meet the wagering requirements for withdrawal which is x5?

Hi,

I think you can. But please confirm this with our on-site live chat support and ask them to specifically look into your case.

TrustDice Team

[GxSTxV]

Beside that I have a quick question : Is it possible for me to deposit $15 USDT knowing that i received the bonus on BTC in order to withdraw it while retaining my deposited funds until I meet the wagering requirements for withdrawal which is x5?

Hi,

I think you can. But please confirm this with our on-site live chat support and ask them to specifically look into your case.

TrustDice Team

Unfortunately withdrawing my winnings with that bonus is not possible without wagering, After I have managed to convert the small bonus of 2$ to approximately $45 beside few pending bets left for tomorrow. I had a conversation with your live chat service which responded quickly honestly. Nevertheless Im now required to deposit at least 0.0005 BTC and wager it 5 times. If I fail to wager at least 5x which equals to 0.0025 BTC, I will need to start again. With this requirement makes it an impossible mission for me to complete unfortunately. If I were to deposit $15 and lose it the first time I would have to wager $150 the second time and like that.
In my opinion these rules and terms do not make it a non-wagering bonus at all! Please correct me if Im wrong here.

[Coinbox1]

I had a conversation with your live chat service which responded quickly honestly.

Yep we take pride in our prompt and excellent customer support

Unfortunately withdrawing my winnings with that bonus is not possible without wagering

Nevertheless Im now required to deposit at least 0.0005 BTC and wager it 5 times. If I fail to wager at least 5x which equals to 0.0025 BTC, I will need to start again.

You are correct that you have to deposit and wager at least 5x of your deposit, which I have already reminded you of in this thread.

Can I deposit some Bitcoin and be able to withdraw without any issues since this is a bonus without any wagering requirements as you mentioned in this topic?
Yes, but kindly note your deposit will still be subjected to its own wagering requirement, which is x5.

It's been clearly defined by our T&C:
5.10 In order to make a withdrawal, a player must wager 5x from the deposit amount.

Such clause is mandotary for crypto casinos given the fact that we operate on cryptos, an hard-to-trace asset class, plus that we have a provably fair, in-house Dice game that allows you to set the house margin yourself at a very low rate. Without such a clause, TrustDice would become a paradise for money-laundering.
If your goal is to withdraw with the minimal risk, my suggestion is to deposit as instructed and wager on the Dice game where you can have the win rate very high and house edge very low.

In my opinion these rules and terms do not make it a non-wagering bonus at all! Please correct me if Im wrong here.

This forum exclusive bonus is non-wagering in the sense that, in order to receive the bonus, a newly registered forum member doesn't need to
- wager anything before receiving the bonus
- wager all of the Day 1 bonus before receiving bonus of the next day

The bonus is still subject to our site-wide T&C, which I have mentioned previously.

TrustDice Team

[Gozie51]

This forum exclusive bonus is non-wagering in the sense that, in order to receive the bonus, a newly registered forum member doesn't need to
- wager anything before receiving the bonus
- wager all of the Day 1 bonus before receiving bonus of the next day

The bonus is still subject to our site-wide T&C, which I have mentioned previously.

TrustDice Team

With this I understand that the $25 bonus for forum members is activated by registration. Is there any other criteria that will deny a user off the bonus after registration going with T&C as you have mentioned ?

I think you have to clear the withdrawal aspect on the op especially 5x wagering before withdrawal of such or winning as the case maybe.  

[AbuBhakar]

This forum exclusive bonus is non-wagering in the sense that, in order to receive the bonus, a newly registered forum member doesn't need to
- wager anything before receiving the bonus
- wager all of the Day 1 bonus before receiving bonus of the next day

The bonus is still subject to our site-wide T&C, which I have mentioned previously.

TrustDice Team

With this I understand that the $25 bonus for forum members is activated by registration. Is there any other criteria that will deny a user off the bonus after registration going with T&C as you have mentioned ?

I think you have to clear the withdrawal aspect on the op especially 5x wagering before withdrawal of such or winning as the case maybe.  

You see the catch now. Bonus has no wagering requirements but the deposit has a wagering requirements of his own which is above normal. 25$ bonus for a x5 wager requirements on bonus is not worthy to try. Although the x5 wagering requirements is low compared to the normal casino bonus wagering requirements that usually around x30 and above.

User has a high chance to deposit immediately without reading the terms because the no wagering requirements on the bonus will make them excited to deposit without expecting a catch on the wagering requirements for deposit.

[Gozie51]

Although the x5 wagering requirements is low compared to the normal casino bonus wagering requirements that usually around x30 and above.

Really you saying that, sure? Which casino has such restriction to wager 30x before making request for withdrawal? Or I am missing to understand you? what you are saying is looking very different from what I know about it.

User has a high chance to deposit immediately without reading the terms because the no wagering requirements on the bonus will make them excited to deposit without expecting a catch on the wagering requirements for deposit.

Are you encouraging users not to read ToS with this statement? 

[Bitinity]

Although the x5 wagering requirements is low compared to the normal casino bonus wagering requirements that usually around x30 and above.

Really you saying that, sure? Which casino has such restriction to wager 30x before making request for withdrawal? Or I am missing to understand you? what you are saying is looking very different from what I know about it.

He is mixing two different things into one as far as I can understand from his post. 5x wagering requirement in trustdice is about the rule for pure deposit without bonus but he is comparing it to wagering requirement for deposit bonus in most other casinos. He should use apple to apple comparison to make it fair. If he says that other casino's bonuses come with x30 and above, lets see the same rule in trustdice about their bonus terms as quoted below:

4. Our First / Second / Third Deposit Bonus each have a wager requirement of 40 times.

Means that trustdice has standard wagering requirement for deposit bonus but trustdice has slightly higher wagering requirement (x5) for deposit (without bonus) compared to other casinos where the standard wager requirement to withdraw our money without bonus is between x1-x2 only.

[Helena Yu]

Means that trustdice has standard wagering requirement for deposit bonus but trustdice has slightly higher wagering requirement (x5) for deposit (without bonus) compared to other casinos where the standard wager requirement to withdraw our money without bonus is between x1-x2 only.

You're correct.

Wager requirements on real money and bonus money are different, we should read more carefully about the games and odds to fulfill the wagering requirements. Some casino usually ask for minimum odds and different games will give different calculation, it's like if we gamble on pragmatic play games for $100, it will count for $100. But if we gamble on Play'n GO for $100, it will count for 0.5 or $50.

[klidex]

Although the x5 wagering requirements is low compared to the normal casino bonus wagering requirements that usually around x30 and above.

Really you saying that, sure? Which casino has such restriction to wager 30x before making request for withdrawal? Or I am missing to understand you? what you are saying is looking very different from what I know about it.

User has a high chance to deposit immediately without reading the terms because the no wagering requirements on the bonus will make them excited to deposit without expecting a catch on the wagering requirements for deposit.

Are you encouraging users not to read ToS with this statement? 

It seems that he misunderstood and said about the bonus conditions   even though it is clear that here we are discussing the requirements before submitting a withdrawal at least 5x the deposit amount.
However, the 5x requirement before making a withdrawal is not too difficult for me as a small gambler, but for big gamblers it might make them feel a little confused by the rules.
Because usually some casinos only provide 1x or 2x the terms of the deposit amount as some forum members say here.
For some people, for example, depositing $ 15 and wanting to withdraw funds, having to bet a total of $ 75 is not that scary, but maybe those who are not used to this are a bit angry.

[victorwinn]

Hi all, can you please tell me how things stand with betting in this office? Is it safe to make a deposit here? Do they not cancel bets?

How do I get verified? I.e. is it verification of identity and address or can I verify for a month or more and ask for different documents, photos?

And in general I want to understand the general impression of the office.

[Wiwo]

Hi all, can you please tell me how things stand with betting in this office? Is it safe to make a deposit here? Do they not cancel bets?

How do I get verified? I.e. is it verification of identity and address or can I verify for a month or more and ask for different documents, photos?

And in general, I want to understand the general impression of the office.

The best possible way to get all the answers to your question is through reading the term and conditions of the casino, I have not really studied trustdice T&C, but from the look of things even though there are one or two cases which have not been resolved about trustdice withdrawal /Kyc.

It's evident that trust dice is not too different from all the other casinos we have around when it comes to KYC, I don't think KYC is mandatory at the point of registration at least you can register and play with small amounts to test the casino yourself instead of relying on other to feed you with that information which some of them may not be true.

[victorwinn]

What terms and conditions are you talking about? Do you really think everyone here is a sucker? If the office is not decent it will not pay no matter what terms and conditions. And I'm not asking about the casino, I am waiting for an answer from those who bet there.