Exbet is LIVE >> The Bitcoin Betting Exchange [exbet.io]

[arco-yabamba]

Also, the bets I made before 30 January suddenly disappeared from the betting history

using api mostly but seen this on site once twice please check exbet.

loving the feedback from thia fella, will only make exbet better in long run however think he may have won few quid off us today, close his account exbet lol lol

[exbet.io]

Also, the bets I made before 30 January suddenly disappeared from the betting history

using api mostly but seen this on site once twice please check exbet.

loving the feedback from thia fella, will only make exbet better in long run however think he may have won few quid off us today, close his account exbet lol lol

Yes, we absolutely will be checking this out arco-yabamba. Thanks for confirming you have also expereinced the issue.

Glad to hear you don't win all the time 

[ziadmar]

Hi exbet.io, thanks for your reply. Please understand that the purpose from my notes and comments is not to criticize you or your work, it's just to improve the website to offer the players a better experience and increase liquidity which in turn will increase your profits.

Regarding your replies:
2- Yes, that's it. I didn't know this page existed. I used to always click on My Bets. This is good but it would be great if we can choose exact dates and also if we can see P/L for more than 3 months back.
3- Yes, of course I understand everything takes time.
4- I understand that security is a big issue, but perhaps you can see how other sites are doing it and just do what they are doing. For example, Fairlay keeps me logged in until I shutdown the computer. If you can at least increase the default login time to 5-6 hours, at least for now, that would be great. But, please do something about this, this is really a pain in the ass. Imagine once your site receives lots of traffic and liquidity, and once there's lots of action in the markets people need to be logged in all the time, being logged out and logging in again can make them miss a bet or even worse it may make them unable to cancel a bet, and once people lose money this way they will never come back to your site.

6- It's unfortunate that you will not change the minimum stake soon, this will make you lose lots of business. I for one, on many occasions I wanted to take a bet on your site, then because of the minimum stake/0.1 increment, I had to place the bet elsewhere.

Regarding my bets history, it only shows me my bets from "30-01-2021 16:21 Bayern Munich v Hoffenhiem", the ones before aren't showing. The same applies to the Profit/Loss page.

I will let you know if anything else comes up!

Thanks again

[exbet.io]

Hi exbet.io, thanks for your reply. Please understand that the purpose from my notes and comments is not to criticize you or your work, it's just to improve the website to offer the players a better experience and increase liquidity which in turn will increase your profits.

Believe us when we say - we are very happy to get user feedback on Exbet. The tone of your comments has been great, we think you have been very constructive 

2- Yes, that's it. I didn't know this page existed. I used to always click on My Bets. This is good but it would be great if we can choose exact dates and also if we can see P/L for more than 3 months back.

We're glad this was what you were looking for. We're looking to expand the filtering options here, similar to your suggestions.

6- It's unfortunate that you will not change the minimum stake soon, this will make you lose lots of business. I for one, on many occasions I wanted to take a bet on your site, then because of the minimum stake/0.1 increment, I had to place the bet elsewhere.

We take these reasonable comments on board and will continue to keep the possibility open of changing minimum stake.

Regarding my bets history, it only shows me my bets from "30-01-2021 16:21 Bayern Munich v Hoffenhiem", the ones before aren't showing. The same applies to the Profit/Loss page.

OK, we have tested this and can see records further back. We suggest trying a hard refresh.
But history should show more consistently than it is for you - we will continue to investigate.

Hi again,
...
1- Today (Sunday), I tried to place a couple of Live bets, but I got the following error  “Sorry, we are unable to process your request. Please try again!”

We believe we found an issue that could have been causing problems with bet placement in in-play markets over the weekend. Fixed and in-play betting is 100% again, but let us know if you are still having issues.

[exbet.io]

Hey people!

We made an update to Exbet yesterday, here's what's new:

1. NEW Market Data feature



- Click on the Market Data icon to see the whole orderbook for that selection
- In future, we will be adding matched amounts here also
- Only available to logged-in users

2. Fix to allow backing/laying against existing bets regardless of funds
As raised by Intrepidity and ziadmar. Looking forward to them testing this out

3. Improvements to mobile responsive UI for orderbook and general navigation

4. Using cards to improved Funding UX on mobile

Oh and did we mention Test Match liquidity arrived?  



Regards
The Exbet Team

[Haunebu]

Oh and did we mention Test Match liquidity arrived?  

Great update Exbet team(Especially the Cricket part). Great timing to be honest considering that the India-England series is about to start soon along with the other ongoing test matches between other teams.

Already placed a bet on India earlier where the liquidity was already decent, but I will probably place another bet on England too since its liquidity is fine now.

[arco-yabamba]

cracking stuff exbet onwards and upwards

[ziadmar]

Thanks for the update! this looks really promising.

1. This is an excellent feature and I hope to see the matched bets and hopefully also graphs soon.
2. Thanks for listening to us! It looks like everything is in order for now, i'll be testing it more and I'll let you know if anything comes up.

Keep up the good work!

[exbet.io]

Thanks for the update! this looks really promising.

1. This is an excellent feature and I hope to see the matched bets and hopefully also graphs soon.
2. Thanks for listening to us! It looks like everything is in order for now, i'll be testing it more and I'll let you know if anything comes up.

Keep up the good work!

Great stuff, please let us know if you find anything not working with #2, thanks!

[nakisama]

withdrawals: they are not instant. plus I cannot see in the history to which address I have request it.

please change this

[exbet.io]

withdrawals: they are not instant.

Sorry to hear that you were not satisfied with withdrawal speed, nakisama - it should be just a matter of minutes before withdrawals are received.

Could we ask how long your withdrawal took, approximately?

plus I cannot see in the history to which address I have request it.

You're right - this information should be available. We are working to improve Funding History, to give users more info and clearer status on transactions. We appreciate your feedback and patience while we work on this.

[nakisama]

withdrawals: they are not instant.

Sorry to hear that you were not satisfied with withdrawal speed, nakisama - it should be just a matter of minutes before withdrawals are received.

Could we ask how long your withdrawal took, approximately?

about a full day for 0.003 btc after several chasers

[exbet.io]

withdrawals: they are not instant.

Sorry to hear that you were not satisfied with withdrawal speed, nakisama - it should be just a matter of minutes before withdrawals are received.

Could we ask how long your withdrawal took, approximately?

about a full day for 0.003 btc after several chasers

Aha, yes - we remember that incident. Our payment gateway experienced an unusual processing issue with that withdrawal.

We appreciated your patience as we resolved the issue, it took longer than we hoped.

Normally withdrawals take a matter of minutes.

Regards
The Exbet Team

[exbet.io]

Exbet Product Update:
- Users will now stay logged in on Exbet for 12 hours (unless they explicitly log out).
We hope this improves the trading UX for users.

Might be of particular interest to you, ziadmar!

[nakisama]

withdrawals: they are not instant.

Sorry to hear that you were not satisfied with withdrawal speed, nakisama - it should be just a matter of minutes before withdrawals are received.

Could we ask how long your withdrawal took, approximately?

about a full day for 0.003 btc after several chasers

Aha, yes - we remember that incident. Our payment gateway experienced an unusual processing issue with that withdrawal.

We appreciated your patience as we resolved the issue, it took longer than we hoped.

Normally withdrawals take a matter of minutes.

Regards
The Exbet Team

I can confirm a recent withdrawal, it did not take long, minutes as you stated so issue seems resolved

[exbet.io]

withdrawals: they are not instant.

Sorry to hear that you were not satisfied with withdrawal speed, nakisama - it should be just a matter of minutes before withdrawals are received.

Could we ask how long your withdrawal took, approximately?

about a full day for 0.003 btc after several chasers

Aha, yes - we remember that incident. Our payment gateway experienced an unusual processing issue with that withdrawal.

We appreciated your patience as we resolved the issue, it took longer than we hoped.

Normally withdrawals take a matter of minutes.

Regards
The Exbet Team

I can confirm a recent withdrawal, it did not take long, minutes as you stated so issue seems resolved

Thanks for testing and posting again here 

[Fredomago]

Exbet Product Update:
- Users will now stay logged in on Exbet for 12 hours (unless they explicitly log out).
We hope this improves the trading UX for users.

Might be of particular interest to you, ziadmar!

Good improvement as gamblers not need to re-log after some hours of not using the platform,  sometimes it's annoyed when you just comeback after assessing what event to bet and see that you need to log back to use the site. This adjustment will give bettors enough time to keep checking and sorting games that they are familiar with, giving them good glimpse of particular events that will come and choose what particular sports or what team/players to place their bets /trades.

[ziadmar]

Exbet Product Update:
- Users will now stay logged in on Exbet for 12 hours (unless they explicitly log out).
We hope this improves the trading UX for users.

Might be of particular interest to you, ziadmar!

Oh yes! I've noticed this today! this is awesome! keep up the good work!

I have some more suggestions which might be interesting:

1- Under “Matched Bets” on the right side of the market, it would be nice to have the exact time and date in which the bet was matched and to be able to view the matched bets in order of their matching time. Currently, the default order is according to odds.

2- It would be nice to be able to view the markets in the order of the most matched bets. Perhaps you can also add the total of matched bets on the main page next to each market.

3- Live matches are a bit hidden and I think this explains the lack of in-play liquidity. I believe they should be visible first thing on the main page without having to click on the Live tab.

Also a question:
Regarding the withdrawal limit, is it per day? The withdrawal fee (0.272 mB) is a bit high, especially if there’s a withdrawal limit. So for example, if I need to withdraw 5000 USD, I need to make 2 withdrawals and pay the withdrawal fee twice?

Thanks again

[Haunebu]

Regarding the withdrawal limit, is it per day? The withdrawal fee (0.272 mB) is a bit high, especially if there’s a withdrawal limit. So for example, if I need to withdraw 5000 USD, I need to make 2 withdrawals and pay the withdrawal fee twice?

I guess it is per day since I observed this in most crypto gambling sites and I agree that the withdrawal fee is high which is why it's better if they reduce this fee or add more cryptocurrencies whose fees are lower in comparison.

If neither of these improvements are made, some gamblers could probably shift to other sites where they wouldn't need to deal with these issues.

I read somewhere that you need to complete your KYC in order to increase your withdrawal limits though it's better to verify this with their customer support.

[exbet.io]

Exbet Product Update:
- Users will now stay logged in on Exbet for 12 hours (unless they explicitly log out).
We hope this improves the trading UX for users.

Might be of particular interest to you, ziadmar!

Oh yes! I've noticed this today! this is awesome! keep up the good work!

We're happy it was a positive change for you

I have some more suggestions which might be interesting:

1- Under “Matched Bets” on the right side of the market, it would be nice to have the exact time and date in which the bet was matched and to be able to view the matched bets in order of their matching time. Currently, the default order is according to odds.

2- It would be nice to be able to view the markets in the order of the most matched bets. Perhaps you can also add the total of matched bets on the main page next to each market.

Understood - small tweaks like that can make a tangible improvement to UX, we'll feed that through to Exbet product team.

3- Live matches are a bit hidden and I think this explains the lack of in-play liquidity. I believe they should be visible first thing on the main page without having to click on the Live tab.

We see this the other way around - once we see consistent in-play liquidity on Exbet (via market makers), it will be worth displaying these liquid markets to users on the home page. We still have some work to do on our API before we expect market makers to commit to providing in-play liquidity, but we are making good progress here. Exbet users should start to see in-play liquidity grow in the coming months.

Regarding the withdrawal limit, is it per day? The withdrawal fee (0.272 mB) is a bit high, especially if there’s a withdrawal limit. So for example, if I need to withdraw 5000 USD, I need to make 2 withdrawals and pay the withdrawal fee twice?

I guess it is per day since I observed this in most crypto gambling sites and I agree that the withdrawal fee is high which is why it's better if they reduce this fee or add more cryptocurrencies whose fees are lower in comparison.

If neither of these improvements are made, some gamblers could probably shift to other sites where they wouldn't need to deal with these issues.

I read somewhere that you need to complete your KYC in order to increase your withdrawal limits though it's better to verify this with their customer support.

The withdrawal fee on Exbet consists only of what the Bitcoin blockchain itself requires to process the transaction. Unlike many other exchanges and sportsbooks, Exbet does not add any extra margin on top of  the basic Bitcoin blockchain transaction fee. A small but significant advantage for Exbet users.

The withdrawal limit is per transaction. So, in your example - yes, you would need to make two withdrawals. As Haunebu says, once an Exbet user has completed KYC, the per transaction limit is substantially increased. These issues are described in more details in Section 5 of Exbet's T&Cs: https://exbet.io/terms-and-conditions.

Transaction fees on many popular blockchains (Bitcoin, Ethereum) are high at the moment, mostly due to increased prices of the core token and/or increased number of transactions. At Exbet we are always looking at ways to minimize costs for our users, and we are considering adding alternative deposit/withdraw options later in 2021. More news on that as we have it.