Roobet.com | Crypto’s Fastest Growing Casino 🦘

[quintenesmeralda288]

I bet on the match, and it was accepted when the score was 3:0

https://upanh.tv/image/W2IeiO

After the first quarter ended the score was 25-13
but they got the score of the 2 teams wrong
and they reversed it and the score was 13-25

then they said my bet lost but they gave the wrong odds

https://upanh.tv/image/W2ONWh

The away team should have scored first. But my bet accepted with score 3:0

https://upanh.tv/image/W2OW4M
Bets paid out with odd 1 and they said my lose

Please help me check:
Ticket Id:2454530919780983284

[Strongkored]

Please help me check:
Ticket Id:2454530919780983284

Have you asked their live agent?, as far as I know Roobet has one and you probably won't get a response in this thread as their reps have been inactive here for quite some time, or you can contact Hhampuz, he is Roobet's campaign manager, maybe he can ask Roobet to get the right answer for your issue.

[Taskford]

Please help me check:
Ticket Id:2454530919780983284

Have you asked their live agent?, as far as I know Roobet has one and you probably won't get a response in this thread as their reps have been inactive here for quite some time, or you can contact Hhampuz, he is Roobet's campaign manager, maybe he can ask Roobet to get the right answer for your issue.

Most likely not since they are not active in this forum and no support handling their thread. So it will just confuse or delay everything if he ask people's help here.

So what best thing to do is to reach up to their support again then see what feedback they can hear from them. For sure he can get proper explanation regarding on what he experience and also the casino would provably know that the claim is valid and need to take action to help their client that have issue on their casino. I guess the campaign manager cannot help this case so instead of bothering him he should contact the right representative then see their response and action towards how they resolve this issue.

[tbct_mt2]

or you can contact Hhampuz, he is Roobet's campaign manager, maybe he can ask Roobet to get the right answer for your issue.

Hhampuz is their signature campaign manager but he is an outsource of Roobet team. I believe Hhampuz only has contact points to Roobet team and the answer will come from the casino team, the compliance team and other related teams if necessary.

Answers will be from Roobet and Hhampuz will not answer on behalf of them. From contact points, the Roobet team can assign a customer support staff to answer this user and for future inquires from forum community too.

I guess the campaign manager cannot help this case so instead of bothering him he should contact the right representative then see their response and action towards how they resolve this issue.

The campaign manager only can inform the contact point about this case. Other responses will pure come from the internal teams, not from the manager.

[efialtis]

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

[Taskford]

I guess the campaign manager cannot help this case so instead of bothering him he should contact the right representative then see their response and action towards how they resolve this issue.

The campaign manager only can inform the contact point about this case. Other responses will pure come from the internal teams, not from the manager.

Absolutely since they manager don't have any responsibilities to help solve the issues of some user. But if he exert some efforts to help then its good but people should not pressure him since his not the right person to contact when there's issue happened to them. Much better to contact the real support and wait for their answer since this is really the best thing to do.

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review there and I guess they really need to fix those site loads slowly since its really annoying to gamblers part since it can kill their excitement while playing.

[Haunebu]

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review as usual BTCGOSU. I really appreciate the well organised approach to the reviews. Anyway, I feel that Roobet deserves 4/5 max primarily because of the loading speed issues and weak promotions.

Their sportsbook is decent at best, but their casino side is top notch. Their dynamic withdrawal fees are okayish too.

[virasog]

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review as usual BTCGOSU. I really appreciate the well organised approach to the reviews. Anyway, I feel that Roobet deserves 4/5 max primarily because of the loading speed issues and weak promotions.

Their sportsbook is decent at best, but their casino side is top notch. Their dynamic withdrawal fees are okayish too.

There you can see that BTCGOSU has given 4.4 rating while the user rating is 4.0. Of Course, this user review can change quickly as this is the direct review that people give at btcgosu for any casino. Overall i like the way they organize and present the reviews but i will appreciate if they have the option to compare two or more casino and gives us in-depth results. The data is already there, just need to integrate some AI and you will get such interesting data.

By the way, I do not agree that Roobet has weak promotions  Even if you only look at bitcointalk, they are the only ones offering many Art competitions other than the Signature campaigns. How come btcgosu think that they are weak in marketing & promos ?

[ultrloa]

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review as usual BTCGOSU. I really appreciate the well organised approach to the reviews. Anyway, I feel that Roobet deserves 4/5 max primarily because of the loading speed issues and weak promotions.

Their sportsbook is decent at best, but their casino side is top notch. Their dynamic withdrawal fees are okayish too.

There you can see that BTCGOSU has given 4.4 rating while the user rating is 4.0. Of Course, this user review can change quickly as this is the direct review that people give at btcgosu for any casino. Overall i like the way they organize and present the reviews but i will appreciate if they have the option to compare two or more casino and gives us in-depth results. The data is already there, just need to integrate some AI and you will get such interesting data.

By the way, I do not agree that Roobet has weak promotions   Even if you only look at bitcointalk, they are the only ones offering many Art competitions other than the Signature campaigns. How come btcgosu think that they are weak in marketing & promos ?

So far BTCGOSU released a fair review same may like it and some may not but if we look at the feedback given by people its like they are doing good for writing their review towards Roobet. Maybe the 4.0 rating user rating is due to recent accusations happened but for sure it can be fix and improve in future. Having two or more casino comparison? I guess this is good idea but I'm also fine with current review they released since so far they made a great job there.

Weak promotion is somehow bothering me since this is what I didn't see with Roobet. By having Snoop dogg on their side and having Poker nights presented by Roobet, https://www.instagram.com/roobet/reel/DA6oBw_vGDx/ this is already good way on how to market their casino. We can also add up some giveaways happening in their social media channels so I guess I don't think they have weak promotions with those things.

We also know that they have stable signature campaign and also art contest which help them gather more exposure.

[Ziskinberg]

This is huge success for Roobet.

https://x.com/Roobet/status/1850727123683840344

[quasiaquam]

Hello again! Is it possible to solve this now somehow? its been almost 3 years

Hello, I have an interesting situation with RooBet.

I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.

I am attaching all the data:

https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49

https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1



I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.

Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?


If someone helps to solve this problem, I will transfer 50% of the total amount for the help.

[delfastTions]

Hello again! Is it possible to solve this now somehow? its been almost 3 years

Hello, I have an interesting situation with RooBet.

I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.

I am attaching all the data:

https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49

https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1



I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.

Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?


If someone helps to solve this problem, I will transfer 50% of the total amount for the help.

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

[tbct_mt2]

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

I don't know Roobet team have process to support users for recovering fund like this. On centralized exchanges, some can support you but they will charge you not cheap support fee in such cases.

I see the fund in this case is not small and the user can afford to pay support fee if Roobet team requires it for fund recovery. The bottom line is there are many other things to consider on Roobet side that can make them want to support or don't want to support the user. If in ToS and Help page, they have no mention about fund recovery, the user will only have a last hope, contact support for escalating investigation and support.

[ultrloa]

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

I don't know Roobet team have process to support users for recovering fund like this. On centralized exchanges, some can support you but they will charge you not cheap support fee in such cases.

I see the fund in this case is not small and the user can afford to pay support fee if Roobet team requires it for fund recovery. The bottom line is there are many other things to consider on Roobet side that can make them want to support or don't want to support the user. If in ToS and Help page, they have no mention about fund recovery, the user will only have a last hope, contact support for escalating investigation and support.

This is really the problem if they commit mistake by sending funds on wrong network since they provably get an issue for recovering it. I guess what need to do is to send again some message and ask for possible solution and he should state that his willing to pay recovery fees which is common on exchange as I remember and maybe this is applicable on casinos to. And maybe they could help if they see the user got an issue like this is willing to cooperate and wait for how long this issue will be solve.

It really awful to encounter this issue that's why its good to do double check before sending funds to other platform so people could avoid this kind of issue.

[delfastTions]

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

I don't know Roobet team have process to support users for recovering fund like this. On centralized exchanges, some can support you but they will charge you not cheap support fee in such cases.

I see the fund in this case is not small and the user can afford to pay support fee if Roobet team requires it for fund recovery. The bottom line is there are many other things to consider on Roobet side that can make them want to support or don't want to support the user. If in ToS and Help page, they have no mention about fund recovery, the user will only have a last hope, contact support for escalating investigation and support.

This is really the problem if they commit mistake by sending funds on wrong network since they provably get an issue for recovering it. I guess what need to do is to send again some message and ask for possible solution and he should state that his willing to pay recovery fees which is common on exchange as I remember and maybe this is applicable on casinos to. And maybe they could help if they see the user got an issue like this is willing to cooperate and wait for how long this issue will be solve.

It really awful to encounter this issue that's why its good to do double check before sending funds to other platform so people could avoid this kind of issue.

In principle, the support service of a large well-known casino, such as Roobet.com, for example, of course should take into account that sometimes players who are completely immersed in their game can make mistakes. Here, of course, it is worth considering that a player when he is completely immersed in the game can simply do so through inattention. And to help return such money if it is possible manually, in my opinion, this is the responsibility of the support, if he is really user-friendly to his clients.
Of course, you need to write to the support again and then inform  here about their response. After all, the amount is really quite large.