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[CAlcaraz]

I don’t care what and where they spend. I register at a casino and want to easily withdraw my funds and play, as easily as they accept deposits. There are a lot of casinos that check your ID within 5 minutes.

5 minutes? for real?
I've seen address checks in 1 minute (like KYC level 1) but ID checks in 5 minutes are new for me.
do you care to share an example of which ones, here or inbox, as you wish


Yes 5 minutes in Roobet

They asked me for kyc. Can someone tell me how long they check for?

hi everyone, I still haven't received my funds

have you opened a ticket with them directly on their website?
it's usually better than commenting here

Thanks for the invaluable advice.
Their chat is useless. They only answer "wait"

[CAlcaraz]

"Unfortunately, there is no ETA on this, we will be in touch with you once there is an update. I have also contacted them to expedite the process.
Hence all we need from you now is your patience and rest assured we will get back to you soon once the Compliance team provides updates.
Thanks for your cooperation."

This is their response to my last three chat calls.
How can you see any information

[khiholangkang]

Hi @CALcaraz can you share your chat with the duelbits service team using screenshots? if you don't understand it, upload your screenshot image at this link https://talkimg.com/, after that you share the link in the forum so we can see your conversation with duelbits CS, I'm a little unsure if they give an ambiguous explanation like that .
I try to make everything clear, so that there are no misunderstandings, especially for myself about what actually happened to you.

[CAlcaraz]

These are the last three calls to them in chat

https://talkimg.com/images/2023/09/27/PRuW3.jpeg
https://talkimg.com/images/2023/09/27/PRAQw.jpeg
https://talkimg.com/images/2023/09/27/PRHY9.jpeg

[khiholangkang]

These are the last three calls to them in chat

It's natural that these CS people don't promise the time they need to work on your case because the team handling it hasn't given an ETA for this. This is a bit confusing actually, but it seems they haven't found anything definite about your gambling violation activities, or maybe your case is in the queue, we don't know about that.
Hopefully your case will be resolved quickly and there will be no prolonged problems and you can get your rights. However, on average, work like this sometimes takes a long time, please have a lot of patience.

[peter0425]

These are the last three calls to them in chat

It's natural that these CS people don't promise the time they need to work on your case because the team handling it hasn't given an ETA for this. This is a bit confusing actually, but it seems they haven't found anything definite about your gambling violation activities, or maybe your case is in the queue, we don't know about that.
Hopefully your case will be resolved quickly and there will be no prolonged problems and you can get your rights. However, on average, work like this sometimes takes a long time, please have a lot of patience.

I have read couple of people advised Him to take a seat and wait for a while ,
as the team is still responding (though you are correct it is confusing) but as long as there are responding from CS
I believe that they are handling his case and there are soon update from what he is asking.
it is sad that sometimes it took month before finalization of the result about KYC verification and account checking ,
but at least there are assurance from legit team like this one Duelbits.com.

"Unfortunately, there is no ETA on this, we will be in touch with you once there is an update. I have also contacted them to expedite the process.
Hence all we need from you now is your patience and rest assured we will get back to you soon once the Compliance team provides updates.
Thanks for your cooperation."

This is their response to my last three chat calls.
How can you see any information

give them another time mate , I think there will be concrete answer in the coming days but of course ETA is far from having
as this was what happened in many same cases in all casino there.

[kotajikikox]

I definitely made more than even x3 wager

well , there might be something in your activities or account that the triggered the system , but if your account is safe and does nothing wrong then give sometime and surely it will resolved mate.

I also think it's possible that there might be activity that triggers the system and in the end it asks for KYC on the account, but if the system doesn't detect anything strange maybe it won't ask for KYC, who knows, the system detects money laundering or the user does something that he thinks is fraudulent. , but I don't want to accuse him and draw further conclusions about the problem that clearly patience is needed.

I am also sure that Duelbits will process and solve all the problems including processing the withdrawal if everything has been completed, there is nothing that can be done to make it process faster, maybe an in-depth examination is needed to process it, no one knows the real problem, so be patient is the key to the answer as long as it doesn't take weeks.

and that is the most reason , I remember that I also faced the same issue in other site before because of my questionable activity , but after proving them wrong ?  then my funds was released and with Bonus , though I keep my waiting and not act as  like Him who are aggressively demanding action when the team is still on process of account checking .

[dimonstration]

and that is the most reason , I remember that I also faced the same issue in other site before because of my questionable activity , but after proving them wrong ?  then my funds was released and with Bonus , though I keep my waiting and not act as  like Him who are aggressively demanding action when the team is still on process of account checking .

This is right, potential violation on ToS is the common reason why someone account undergo KYC for investigation. There’s various reason that team being considered such as money laundering, bonus abused, arbitrage bet and different form of abuse that’s why investigation sometimes took so long since they check different aspect of the account when someone display even the slightest hint of violating the ToS.

You are lucky that you can justify your activity because some mediocre casino is very unfair on handling case like this especially if you have huge profit waiting to withdraw. But here in Duelbits, Rest assured that everything is fair.

[l3pox]

I don’t care what and where they spend. I register at a casino and want to easily withdraw my funds and play, as easily as they accept deposits. There are a lot of casinos that check your ID within 5 minutes.

5 minutes? for real?
I've seen address checks in 1 minute (like KYC level 1) but ID checks in 5 minutes are new for me.
do you care to share an example of which ones, here or inbox, as you wish


Yes 5 minutes in Roobet

They asked me for kyc. Can someone tell me how long they check for?

hi everyone, I still haven't received my funds

have you opened a ticket with them directly on their website?
it's usually better than commenting here

Thanks for the invaluable advice.
Their chat is useless. They only answer "wait"

no problem, it's a pleasure.

seems like a clear direction and simple to do... have you considered just waiting some more days?
it's full moon now, more anxiety in the air.

[Slow death]

These are the last three calls to them in chat

with today it means that it will have been 8 days since you sent your documents to kyc and they still haven't verified your account? If so, then I think you have already waited a long time without them solving this problem and therefore you need to move to another level which would be to open a scam accusation against them here in this Scam Accusations section:

https://bitcointalk.org/index.php?board=83.0

Scam Report Format (Use it to make scam reports properly)

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

[Strongkored]

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

As far as I know, the person who process KYC with support agents are different people, that's why support agents often can't provide details on when the KYC process is complete, but it doesn't have to take that long and I also experienced the same thing, although as far as I remember, it didn't take more than one week, and The casino should be able to process it quickly and if there are deficiencies, for example images that are not clear and so on, they should be notified immediately to the user so that they can send a clearer image of the document again, and usually duelbits will notify us via email or when we log in to the account there will be a notification about the process KYC in progress. Is it necessary to make scam accusations ? I don't know, maybe that could make the process faster, but don't forget to give resolved status if the case has been handled properly.

[chouleonguyen6]

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalk.org/index.php?topic=5465827.0) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

[AbuBhakar]

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalk.org/index.php?topic=5465827.0) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

Your case is different since the job requiring your problem is not originally intended for the support work. There’s a warning message on the deposit address once you open the deposit page.

Your best chance is to get the attention of Duelbits representative so that he will find a way to personally follow your case until it's finish. Your case is a bit not top priority since the mistake is from your side and it can be considered as loss already due to the warning message as reminder before you deposit.

[Reatim]

These are the last three calls to them in chat

It's natural that these CS people don't promise the time they need to work on your case because the team handling it hasn't given an ETA for this. This is a bit confusing actually, but it seems they haven't found anything definite about your gambling violation activities, or maybe your case is in the queue, we don't know about that.
Hopefully your case will be resolved quickly and there will be no prolonged problems and you can get your rights. However, on average, work like this sometimes takes a long time, please have a lot of patience.

Looks like he already has His answers because 3 days passed and he stopped updating , hope that His case is already settled or at least addressed properly.
as the team makes answers though no specification of time and date when will be completely done.
and also legit CS will never promise exact time as they cannot hold on it because there are different division that will take his issue from costumer service,

[Fivestar4everMVP]

I know that they make large payments and that they probably have few payment problems and that this is probably due to internal organizational issues and not because they don't have money or don't want to pay. They have money to pay, but in your case the employees don't seem to want to solve your problem because it doesn't cost anything for them to tell you whether they approve or disapprove your documents so that in case of disapproval you can correct and submit again. So create a scam accusation because maybe things will be resolved quickly.

I really think that there is a problem with their internal organization. Some departments in their organization process customer problem very slow. I've been waiting their answer about my case for 2 months (https://bitcointalk.org/index.php?topic=5465827.0) and haven't received the answer yet. I still contact their support agents every week but they only tell me to wait, there is no update for my case. Of course, my case happens due to my mistake, but I think that at least they should have an answer soon for my case. From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

You will Just have to be patient, atleast, that is all you can do since I personally see or feel that you don't have much of a choice, duelbits can decide not to help you with the claim that they do not have the private key to the network where you sent your coins to, and there will be absolutely nothing you can do about it.., the mistake is entirely yours and as unfortunate as it may sound, you are completely at the mercy of duelbits right now, they can decide to help you and they can decide not to help you..

So just keep reminding them and be patient, the issue is something they will help you solve at their own convenient time, I will only advise that you take the advise of AbuBhakar and put into consideration., find a duelbits representative who can help you be in charge of the case until it's resolved.

[erep]

You will Just have to be patient, atleast, that is all you can do since I personally see or feel that you don't have much of a choice, duelbits can decide not to help you with the claim that they do not have the private key to the network where you sent your coins to, and there will be absolutely nothing you can do about it.., the mistake is entirely yours and as unfortunate as it may sound, you are completely at the mercy of duelbits right now, they can decide to help you and they can decide not to help you..

So just keep reminding them and be patient, the issue is something they will help you solve at their own convenient time, I will only advise that you take the advise of AbuBhakar and put into consideration., find a duelbits representative who can help you be in charge of the case until it's resolved.

We expected the team to have access to the private key on the coin sending address to quickly resolve the issue, but he realized that his mistake in transferring USDT to the TRC20 network was due to not heeding the warning not to transfer coins unless they were already registered. However, we hope that there is the best solution to overcome this problem. I agree with your suggestion, you should still contact duelbit support to find a representative to handle deposit address issues, but I am sure every report has been received and checked even though the team has not given a time limit for providing answers to handle the problems that have been reported.

[arallmuus]

From comments in my topic, I know that other gambling sites take less than 1 week to give the solution for the similar cases (Take an example: stake and roobet solved the problem within 1 hour)

Well some gambling sites has their own dedicated support staff that is able to check your account while they have a conversation with you as for some other sites like Duelbits, I think they probably use a 3rd party support staff hence all these 'support staff' that you have been in contact with have no information regarding accounts in question so they usually ask you to wait until the cases are solved because they have no clue about those cases at all

[CAlcaraz]

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

[babygun]

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

What does their support staff say, do you have some screenshots? I also needed to do KYC but that got quickly approved (in less than 24h) and after that almost all withdrawals were processed almost immediately!

Edit: just saw the most recent screenshots you posted. I think the only thing you can do is to wait, I know nobody likes to wait, but you will receive your money.

[lienfaye]

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

Be patient. This might be frustrating on your side but that's what you can do now. If everything is settled for sure you'll get your money. They just need time to verify and get an update on their compliance team (as what they told you on your conversation with them).

I'm a long time gambler of Duelbits so I can attest that they're trustworthy. Thus be patient and I hope your issue will get resolved.