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[|MINER|]

I'm not actually against the idea of support team sleeping but what they should have done instead is to program it in such a way that some other persons will be work on the daily hours while some will be working at night since we have different time zones because people will always be gambling but however I have not check there discord channel yet but if they have an active one were any issue can be attended to is fine, however who have noticed that the team has worked on the issue we were complaining before about the name not displaying because as I tried to log in it took me back to the registration were I can put my name and some other requirements, you can check to also confirm.

Although I would not go against this kind of idea in terms of support system, but I will also never support it because since the casino site is open for gambling globally 24 hours a day and every day of the year and since it is related to technical issues, it is natural that there will be technical faults here and to solve it, there needs to be a 24 hour live support system.
Because time is most valuable think in the world right now, especially those of us who are involved in the crypto market know these things better. For example, Bitcoin pumps up to 10% in a day and altcoins pump much more than that, so every hour is valuable here. And sometimes it may be that if the gambler does not find a solution to the problem after a certain time has passed, then there is no benefit for him in getting a solution to that problem later.

[JiiBs]

I'm not actually against the idea of support team sleeping but what they should have done instead is to program it in such a way that some other persons will be work on the daily hours while some will be working at night since we have different time zones because people will always be gambling but however I have not check there discord channel yet but if they have an active one were any issue can be attended to is fine, however who have noticed that the team has worked on the issue we were complaining before about the name not displaying because as I tried to log in it took me back to the registration were I can put my name and some other requirements, you can check to also confirm.

Although I would not go against this kind of idea in terms of support system, but I will also never support it because since the casino site is open for gambling globally 24 hours a day and every day of the year and since it is related to technical issues, it is natural that there will be technical faults here and to solve it, there needs to be a 24 hour live support system.

What you’re suggesting is a shift system and it’s obviously the right way to go about working a support system. I have had to see notes on some support systems used to notify customers on what time they would be available to take and resolve complaints which is okay. In as much as that is okay, it’s ideal to know that, the support system also serves as a means to sell the casino to prospective customers. No customer or gambler likes to be kept hanging when a response or two could ease their stress in that moment.
As the case might be, an evolving gambling site might not have what it takes to run this but, it’s definitely something worth looking into.

[bitmover]

I'm not actually against the idea of support team sleeping but what they should have done instead is to program it in such a way that some other persons will be work on the daily hours while some will be working at night since we have different time zones because people will always be gambling but however I have not check there discord channel yet but if they have an active one were any issue can be attended to is fine, however who have noticed that the team has worked on the issue we were complaining before about the name not displaying because as I tried to log in it took me back to the registration were I can put my name and some other requirements, you can check to also confirm.

There is no problem in waiting a few hours for a response. Basically every service in the world works like this. It is like sending an email and waiting a few hours for a proper response.

There is no need to make people work 24-7 just to respond support tickets quickly

[moneystery]

i tried to log in today and this is what i got, a verification message. but the funny thing is when i wanted to fill in the fields, in the date of birth section you can't click on it at all because a pop up appears behind it preventing me from doing the verification process. it seems that this minor issue is still not resolved even though it is quite important because for users who get verification messages it is necessary for them to complete the process or else they cannot access the game on whale.

[LogitechMouse]

I'm not actually against the idea of support team sleeping but what they should have done instead is to program it in such a way that some other persons will be work on the daily hours while some will be working at night since we have different time zones because people will always be gambling but however I have not check there discord channel yet but if they have an active one were any issue can be attended to is fine, however who have noticed that the team has worked on the issue we were complaining before about the name not displaying because as I tried to log in it took me back to the registration were I can put my name and some other requirements, you can check to also confirm.

There's a thing called chat support bot where they can just program their chat support, and while I don't want it to happen, that would be better than no response at all or saying that "the support system is sleeping".

Like what the above post has said, I guess there's nothing wrong with waiting for a few hours for a response (unless it is very urgent, and I can't think of any situations that are urgent that you will make a support ticket). I believe there's no perfect customer support system on any website that's available and that includes these online casinos. They can implement chat support bots like I said, but if you as a customer wants a genuine response then at least wait for a few hours.

[DaNNy001]

i tried to log in today and this is what i got, a verification message. but the funny thing is when i wanted to fill in the fields, in the date of birth section you can't click on it at all because a pop up appears behind it preventing me from doing the verification process. it seems that this minor issue is still not resolved even though it is quite important because for users who get verification messages it is necessary for them to complete the process or else they cannot access the game on whale.

I really don't know what the issue is with the whale.io website because even me myself have been trying to set up level one verification with the google authenticator but the page doesn't pop up at all as it just remains like that so I had to create another account and this time I used the telegram option and my log in since then have been automatic and straight.

[|MINER|]

There is no problem in waiting a few hours for a response. Basically every service in the world works like this. It is like sending an email and waiting a few hours for a proper response.

There is no need to make people work 24-7 just to respond support tickets quickly

With all due respect to your opinion, I want to say that I was also taking it like that there is no problem if we wait for few hours for solving our problems.
However, after thinking about one thing, I saw that there are already many competitor sites in this sector who provide 24/7 support service so that their users can continue playing 24/7h spontaneously without facing any problems and at the same time, if they ever encounter any error, they can solve it immediately. So in this case the whale.io will lag behind.
And I am also seeing multiple low-rating on TrustPilot for this one cause.

[khaled0111]

i tried to log in today and this is what i got, a verification message. but the funny thing is when i wanted to fill in the fields, in the date of birth section you can't click on it at all because a pop up appears behind it preventing me from doing the verification process. it seems that this minor issue is still not resolved even though it is quite important because for users who get verification messages it is necessary for them to complete the process or else they cannot access the game on whale.

I just tested it and faced the same issue. The calendar is hidden in the background behind the form tab. This is a bug they need to fix and make the caledar popup on the front.
But you still can complete the registration and fill the form. All you have to do is to click on the text field where it says "dd/mm/yyyy" instead of clicking on the calendar icon. This way you will be able to fill in the date of birth by typing it manually.

[beatrixissac]

Good evening, my money has not been paid for 3 days now, the amount of $40,000 is still pending processing. What’s interesting is that this is essentially the amount of my replenishment that I won back. I wrote to support, she is silent.
I still hope that this is not a scam, and you just have a large flow of people.

In order not to be unfounded, here is a screenshot:

1. https://monosnap.com/file/7GWKK0glLpQ0buevC0I01KY6jy1jHf
2. https://monosnap.com/file/fU5UgWNRleinQqIkLajZajnZnnfNWA

Dear members of this site, I will keep you informed of the situation! BUT at this stage, I'm warning you!

If necessary, I have video evidence, I can also publish it here.

[pakhitheboss]

Good evening, my money has not been paid for 3 days now, the amount of $40,000 is still pending processing. What’s interesting is that this is essentially the amount of my replenishment that I won back. I wrote to support, she is silent.

I am sorry to hear that you are facing withdrawal issues from the casino. I have a few questions if you can answer them, what I want to know is where did you connect with the support staff. Did you connect on the chat or did you sent an email? Please let me know so that I can help you further with your issue.

[AHOYBRAUSE]

Good evening, my money has not been paid for 3 days now, the amount of $40,000 is still pending processing. What’s interesting is that this is essentially the amount of my replenishment that I won back. I wrote to support, she is silent.

I am sorry to hear that you are facing withdrawal issues from the casino. I have a few questions if you can answer them, what I want to know is where did you connect with the support staff. Did you connect on the chat or did you sent an email? Please let me know so that I can help you further with your issue.

There is no such thing as a chat up until now. There is only a chat bot and as we all know bots don't really help and they can only answer simple problems related to the site, but nothing account related.
Another thing I am encountering at the moment is that I don't receive the login email when I try to log into the account through the browser version. The first time I did that I got the email but now (tried it twice) there is nothing unfortunately, even after waiting several minutes.

Hopefully he gets this resolved quickly!

[pakhitheboss]

There is no such thing as a chat up until now. There is only a chat bot and as we all know bots don't really help and they can only answer simple problems related to the site, but nothing account related.

WTF! I never thought an addict like you will come up and quote me on a new gambling website. It seems you are here again for an argument with me, well I feel this time I should ignore you as you don't have the decency to commit what you have wrote about ignoring me.

Another thing I am encountering at the moment is that I don't receive the login email when I try to log into the account through the browser version. The first time I did that I got the email but now (tried it twice) there is nothing unfortunately, even after waiting several minutes.

Not interested with your issues  

[AHOYBRAUSE]

There is no such thing as a chat up until now. There is only a chat bot and as we all know bots don't really help and they can only answer simple problems related to the site, but nothing account related.

WTF! I never thought an addict like you will come up and quote me on a new gambling website. It seems you are here again for an argument with me, well I feel this time I should ignore you as you don't have the decency to commit what you have wrote about ignoring me.

Another thing I am encountering at the moment is that I don't receive the login email when I try to log into the account through the browser version. The first time I did that I got the email but now (tried it twice) there is nothing unfortunately, even after waiting several minutes.

Not interested with your issues  

I don't give anything about you, trust me. And what I wrote, I wrote in a polite manner. But glad you are picking a fight over nothing yet again, different site, same issues.
And by the way, I am commenting here because first of all I have an active account and second I was invited into the campaign by icopress, starting day after tomorrow.
And, the email issue was not addressed to you but at real active whale users. Wonder if someone encounters the same. I know you don't since you know nothing about the site you represent apparently. Maybe take a minute or 2 to check it out.

Glad you once again try to pick a fight for no reason, glad that this is documented yet again. Icopress will like to see this.  

[traderethereum]

Good evening, my money has not been paid for 3 days now, the amount of $40,000 is still pending processing. What’s interesting is that this is essentially the amount of my replenishment that I won back. I wrote to support, she is silent.

I am sorry to hear that you are facing withdrawal issues from the casino. I have a few questions if you can answer them, what I want to know is where did you connect with the support staff. Did you connect on the chat or did you sent an email? Please let me know so that I can help you further with your issue.

From the images he share, it seems he contact the support staff but we don't know why he is not get the reply from the staff. Maybe he needs to be patience for a while.

But we hopes that he also sends an email to support because sometimes that can be faster to gets the reply than in the chat.

[WatChe]

There is no problem in waiting a few hours for a response. Basically every service in the world works like this. It is like sending an email and waiting a few hours for a proper response.

There is no need to make people work 24-7 just to respond support tickets quickly

As long as the platform is responding to user queries in prescribed time limit, it's fine. New startups don't have enough budget to make a human available 24/7 to respond to queries. Such platforms must have a kind of auto email notification that tells user that there query is received and will be answered within a specific time limit. Big platforms like Binance have support that respond to user queries 24/7 but it's a big platform to compare with.

[Haunebu]

Dear members of this site, I will keep you informed of the situation! BUT at this stage, I'm warning you!

If necessary, I have video evidence, I can also publish it here.

Did they not provide any sort of update regarding your situation? If they didn't, it's really odd though I would like to hear their side of the story too before jumping to any sort of conclusion.

As long as the platform is responding to user queries in prescribed time limit, it's fine.

Agreed. If they aren't responding appropriately regularly, their reputation would get impacted negatively pretty quickly.

[beatrixissac]

Dear members of this site, I will keep you informed of the situation! BUT at this stage, I'm warning you!

If necessary, I have video evidence, I can also publish it here.

Did they not provide any sort of update regarding your situation? If they didn't, it's really odd though I would like to hear their side of the story too before jumping to any sort of conclusion.

As long as the platform is responding to user queries in prescribed time limit, it's fine.

Agreed. If they aren't responding appropriately regularly, their reputation would get impacted negatively pretty quickly.

Yes, they answered me, they canceled the payment, and asked me to do it again. I have followed the instructions and am still waiting for my funds.

Here is a screenshot of the support response, https://monosnap.com/file/awfap71wUE8LunxrpmUWW5wu8xllvd

[traderethereum]

Yes, they answered me, they canceled the payment, and asked me to do it again. I have followed the instructions and am still waiting for my funds.

Here is a screenshot of the support response, https://monosnap.com/file/awfap71wUE8LunxrpmUWW5wu8xllvd

They reason to cancel your withdrawal was due to high traffic so that is normal case because that can happen anytime.

Hopefully, you will get your money soon and will not get any problem later. $40,000 is a big money to celebrates Christmas and New Year with your families.

[Peanutswar]

Congrats to those who make a bet with the Wolves, got an easy game, also just want to share my slip here, actually this one is close game, I'm torn between the GSW and Dallas but with the statistics of Dallas they are still ahead of some points with GSW.

There's more games tomorrow!




Bitcoin price soared high again with 105k and Im lovely enjoying the Up and Down trading game, does anyone have a highest wins in this game as of now?.


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[Fivestar4everMVP]

Yes, they answered me, they canceled the payment, and asked me to do it again. I have followed the instructions and am still waiting for my funds.

Here is a screenshot of the support response, https://monosnap.com/file/awfap71wUE8LunxrpmUWW5wu8xllvd

They reason to cancel your withdrawal was due to high traffic so that is normal case because that can happen anytime.

Hopefully, you will get your money soon and will not get any problem later. $40,000 is a big money to celebrates Christmas and New Year with your families.

So far, whale casino is the most popular on telegram casinos as far as I know, and it's only a while they started operating, so, I believe it's too early to begin to think that they would really want to get into any trouble with any customer which could daint or worst still, damage the reputation they are currently building.

I've played on this casino in previous times and had no issues with withdrawals, though my withdrawal amount was way less, but still, it came through all successfully all the time I requested one.
So, I believe the cancelation of the user's withdrawal request isnt something to worry about, like you said, it happens often times when traffic is high, maybe the system is built and programmed to automatically take such action in such circumstances, which is understandable, so let's hope the request will be successfully completed on this second trial.