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[Z-tight]

Yes, they answered me, they canceled the payment, and asked me to do it again. I have followed the instructions and am still waiting for my funds.

That sounds good man, please do not forget to give us feedback once your withdrawal has been processed and you have received your funds, i'm sure you'll receive your funds soon, if you haven't already.

$40,000 is a big money to celebrates Christmas and New Year with your families.

Lol, yeah friend, but surely not all of it.

[beatrixissac]

Yes, they answered me, they canceled the payment, and asked me to do it again. I have followed the instructions and am still waiting for my funds.

That sounds good man, please do not forget to give us feedback once your withdrawal has been processed and you have received your funds, i'm sure you'll receive your funds soon, if you haven't already.

$40,000 is a big money to celebrates Christmas and New Year with your families.

Lol, yeah friend, but surely not all of it.

Updating the situation, there is no money yet, 4 days have passed since I brought in $ 40,000 and put it on withdrawal.
To be honest, this is the first time I've seen this, it's not the first day I've played, and it's not the first time I've withdrawn such amounts. The extra stress gave me Whale.io Thank you!

As usual, I am attaching a screenshot, https://monosnap.com/file/VzRRlc3ThWzySo6rJCeeYKncUSpf10

[AbuBhakar]

Updating the situation, there is no money yet, 4 days have passed since I brought in $ 40,000 and put it on withdrawal.
To be honest, this is the first time I've seen this, it's not the first day I've played, and it's not the first time I've withdrawn such amounts. The extra stress gave me Whale.io Thank you!

As usual, I am attaching a screenshot, https://monosnap.com/file/VzRRlc3ThWzySo6rJCeeYKncUSpf10

I check your screenshots and one thing caught my attention, why do you still deposit despite you still have a pending withdrawal on the casino. You received multiple cashback too but it seems not relevant.

Anyway, create a proper scam accusation on this https://bitcointalk.org/index.php?board=83.0 so that you can summarize and compile all the update about your case. It’s hard to back read here since it can be flooded by discussion.

[beatrixissac]

I got my money withdrawn! Thank you. In general, I really ask the casino to speed up these moments somehow and not keep us waiting for your players for so long. We will continue to play, and I hope for some kind of win.

[Z-tight]

I got my money withdrawn! Thank you. In general, I really ask the casino to speed up these moments somehow and not keep us waiting for your players for so long. We will continue to play, and I hope for some kind of win.

That is great, thanks for your patience and quick update once you safely got your withdrawal. Withdrawal is usually fast, it was just unfortunate that you processed yours when there was high traffic and that was why it was cancelled initially. Glad everything is solved now and goodluck gambling with Whale moving forward my friend.

[Trofo]

Used whale a lot in the past, always trough that bot Wallet on telegram. Problem is Wallet is now KYC only so that is not an option for me anymore. 

Did someone use cryptobot and is it any good? KYC? Other than that I see now there is some options for deposits/withdrawals directly from blockchain so I guess that should work no matter the bots.

[moneystery]

I got my money withdrawn! Thank you. In general, I really ask the casino to speed up these moments somehow and not keep us waiting for your players for so long. We will continue to play, and I hope for some kind of win.

very happy to see how your issue has been resolved. and regarding your issue there may be some things from whale's side that hindered your withdrawal process and made it a little long, but as long as you stay connected with the staff, and update on this thread, and be a little patient, you will definitely get the best support since they work professionally. but it's all done and nothing to discuss anymore. hope you have a good day.

[icopress]

Can someone check this? I think you need to log in and out of your account 3-4 times. 

Hello everyone. I was informed that one error related to registration via email has been fixed.

[AHOYBRAUSE]

Can someone check this? I think you need to log in and out of your account 3-4 times. 

Hello everyone. I was informed that one error related to registration via email has been fixed.

I would love to check but unfortunately I still can't log into my account ( I created through the browser via email ) because I don't get the email to log in. When I registered I got the email so I don't think the problem is my provider. Yet, when I did the registration I didn't get an ID assigned to my account, so that was odd.
Some days ago I reported this login problem already in here and sorry to say but it still exists.
Should I just create a different account with a new email address @whale?

[icopress]

[..]

I suppose so. Better to do it again.

[Z-tight]

Can someone check this? I think you need to log in and out of your account 3-4 times.  

Hello everyone. I was informed that one error related to registration via email has been fixed.

If it has been fixed, then that is great. I initially registered an account using my email, but that was when the error was present, i went on to register using Telegram and everything is fine since then on my own end. The many members who have been waiting for this error to be fixed, should please check this out and give us their feedback here, hopefully it'll be positive.

[pakhitheboss]

If it has been fixed, then that is great. I initially registered an account using my email, but that was when the error was present, i went on to register using Telegram and everything is fine since then on my own end. The many members who have been waiting for this error to be fixed, should please check this out and give us their feedback here, hopefully it'll be positive.

The problem was never with Telegram it was always with the email registration. Please don't doubt your signature campaign manager as the highlighted statement by you sound sarcastic. I did login now with my email and it brought me to the page where I had to enter a few details about me. I did and now it is showing my username which I don't  appreciate.


The reason being they asked me to fill the first name and the second name. I did that and therefore you will see only half part of my username which I go with in the forum. It would be nice if they can add username in that simple application that will display on the profile and everywhere within the casino.

[Peanutswar]

Can someone check this? I think you need to log in and out of your account 3-4 times. 

Hello everyone. I was informed that one error related to registration via email has been fixed.

I confirmed that I can log in with my email account. After the message prompts with the basic information, it confirms the details and bonds in my whale.io account. Upon checking, my email is also now verified.

~
The reason being they asked me to fill the first name and the second name. I did that and therefore you will see only half part of my username which I go with in the forum. It would be nice if they can add username in that simple application that will display on the profile and everywhere within the casino.

For those who use their email accounts, I guess it's good to add the username input details so players can choose their desired username. It might be a conflict in the future if their name on the basic details are different on their KYC docs if there's any required.

[Real-Duke]

Can someone check this? I think you need to log in and out of your account 3-4 times. 

Hello everyone. I was informed that one error related to registration via email has been fixed.

Great news @icopress!
Going to register my whale account this evening, hopefully all issues have been sorted out.

[pakhitheboss]

For those who use their email accounts, I guess it's good to add the username input details so players can choose their desired username. It might be a conflict in the future if their name on the basic details are different on their KYC docs if there's any required.

KYC is something we all know will come up when a user makes a good win. The problem here is simple a username will avoid that guy to hide his or her identity from thieves. This is a simple request from to the casino team.

I don't think there will be any issue with the database or adding a new space to thier application after verification of email. I think this is required and the team should work on it as soon as possible.

[Z-tight]

The problem was never with Telegram it was always with the email registration. Please don't doubt your signature campaign manager as the highlighted statement by you sound sarcastic.

Are you all right man, you always seem ready to pick a fight, misunderstand people and make a mountain out of a molehill, you should look inward and really stop that. That is all i can say to to you here, i'll not engage about this further. Lastly, i knew the problem was never with Telegram, was just sharing my experience, but as always you have to try and 'correct' everyone, goodluck.

I confirmed that I can log in with my email account. After the message prompts with the basic information, it confirms the details and bonds in my whale.io account. Upon checking, my email is also now verified.

That is great, thank you for confirming it friend, everyone waiting on the error can rush to register an account now.

[Wonder Work]

The reason being they asked me to fill the first name and the second name. I did that and therefore you will see only half part of my username which I go with in the forum. It would be nice if they can add username in that simple application that will display on the profile and everywhere within the casino.

It's not a major issue. They have fixed their issue, and after giving the first name and last name like this, they show your first name. Since they have fixed it, they may change it to show their last name later, but it shouldn't be a problem, even if it is like this.

For those who use their email accounts, I guess it's good to add the username input details so players can choose their desired username. It might be a conflict in the future if their name on the basic details are different on their KYC docs if there's any required.

The KYC issue can be used for high security, but since there is no problem now, it is better not to say anything extra about it. But it can be done that the names we will use now should be used in such a way that if we have to do KYC in the future, we should use our names in such a way that there is some name.

I confirmed that I can log in with my email account. After the message prompts with the basic information, it confirms the details and bonds in my whale.io account. Upon checking, my email is also now verified.

That is great, thank you for confirming it friend, everyone waiting on the error can rush to register an account now.

Everyone was waiting for such great news. After we discussed the general problems here, it was really great to see that they made such a nice update after icopress informed them about this issue. The problems of those who had various comments were resolved, and all kinds of problems of everyone regarding it were resolved.

[JiiBs]

Can someone check this? I think you need to log in and out of your account 3-4 times. 

Hello everyone. I was informed that one error related to registration via email has been fixed.

Oh yeah, I see that now.

Just attempted the whole registration process and there is an entirely new menu with details to fill after verifying your mail address. You get bio details and country of origin selection amongst others, at least users that sign up from site could get to set their username now.

Used whale a lot in the past, always trough that bot Wallet on telegram. Problem is Wallet is now KYC only so that is not an option for me anymore. 

Did someone use cryptobot and is it any good? KYC? Other than that I see now there is some options for deposits/withdrawals directly from blockchain so I guess that should work no matter the bots.

I suppose they must have good reason for turning to a KYC enable betting site in contrast to previously having to operate without them.

[bitmover]

I was able login and really create an account this time

However, when I just logged I was requested many sensitive data.



My suggestion would be to disable those required fields, unless you want to verify the account...

I understand there could be some legal obligations, but I have used a lot of other casinos and I wasn't forced to give all that information.

[LogitechMouse]

I was able login and really create an account this time

However, when I just logged I was requested many sensitive data.
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My suggestion would be to disable those required fields, unless you want to verify the account...

I understand there could be some legal obligations, but I have used a lot of other casinos and I wasn't forced to give all that information.

Whenever I use Whale on Telegram, that box also pops out as well.
TBH, I have doubts on whether I will put my personal information on it or not especially they are asking some sensitive information like you said.

I wonder why the Whale team asks when you're just logging in when you can just give your personal information to them if you're withdrawing huge amounts of money like what other online casinos are doing. I second the suggestion though or maybe put an "Optional" option beside it, or just completely remove it and ask it when withdrawing certain amounts of money.