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[Lakai01]

That’s why I strongly doubt that in a situation where someone is constantly losing access to their account and unable to withdraw their deposit, a real user would think, “well, this doesn’t happen on bc.game, I should mention that in my negative review about whale.io.”

Yes, that’s most likely the case. That’s exactly why I don’t put much stock in review platforms like Trustpilot—because anyone can post a review there about something that might not even be true. It could be a competitor or someone who wants to get back at the casino because they lost a lot of money.

I much prefer other review platforms where you at least have to prove that you’ve actually used the platform.

[notblox1]

Crazy amount of goals was scored in Champions League, and I was sure Barcelona is going to win against Newcastle, but 7:2 result was completely crazy.
I placed one small bet on Whale and I won, but after the battle as a general I wish I used -4 handicap on Barcelona 
Now I am thinking of placing another bet on Europa League, and I already made predictions on superbru for Whale prediction pool.

[mikel_012]

Crazy amount of goals was scored in Champions League, and I was sure Barcelona is going to win against Newcastle, but 7:2 result was completely crazy.
I placed one small bet on Whale and I won, but after the battle as a general I wish I used -4 handicap on Barcelona 
Now I am thinking of placing another bet on Europa League, and I already made predictions on superbru for Whale prediction pool.

We never know and I am sure no one expected 7:2. Now that we have seen the game we wish we could have made a crazy bet, but it's called crazy for a reason

I am curious about what was the odds for a crazy result like this or a big handicap like you said. Can we see the odds that already happened or only for the current games that are not resolved yet?

[SamReomo]

Crazy amount of goals was scored in Champions League, and I was sure Barcelona is going to win against Newcastle, but 7:2 result was completely crazy.

Another good win with 1.5 odds and that shows you're getting better at predicting the outcome of the matches. To be honest, I always try to see your bets because those bets are quite entertaining and one could really learn from those bets. By the way, when you place bets, do you conduct any research or it's purely based on the match and teams?

[Etranger]

That’s why I strongly doubt that in a situation where someone is constantly losing access to their account and unable to withdraw their deposit, a real user would think, “well, this doesn’t happen on bc.game, I should mention that in my negative review about whale.io.”

Yes, that’s most likely the case. That’s exactly why I don’t put much stock in review platforms like Trustpilot—because anyone can post a review there about something that might not even be true. It could be a competitor or someone who wants to get back at the casino because they lost a lot of money.

I much prefer other review platforms where you at least have to prove that you’ve actually used the platform.

I first came across Trustpilot during a very unpleasant situation when the platform Trustee Plus froze my USDC last year. Their support was working very poorly, so I ended up using every possible communication channel, including Trustpilot. I have to say that Trustee Plus responded to my reviews there much faster and more effectively than in their in-app support chat. But I also provided a lot of proof that my case was real and that I had genuinely encountered this issue.

At the same time, I understand exactly what you mean. Literally a few hours after I posted my negative review, a huge number of positive reviews suddenly appeared on their Trustpilot profile. It was obvious they were one-liners, some without any text at all, just 5-star ratings. It was pretty clear these were paid or bot reviews rather than real users, especially since before my review they had very few reviews overall.

So yes, you definitely shouldn’t rely on platforms like that. You can take them into account, but you shouldn’t form your entire opinion about a service based solely on Trustpilot or similar sites.

[notblox1]

Another good win with 1.5 odds and that shows you're getting better at predicting the outcome of the matches. To be honest, I always try to see your bets because those bets are quite entertaining and one could really learn from those bets. By the way, when you place bets, do you conduct any research or it's purely based on the match and teams?

I have most success with my predictions when I go with my gut feeling, but I do basic research for injured or missing players, h2h matches and team form.
I like finding value bets on underdogs, with asian handicaps or double chance bets, but sometimes I go with favorites like it was Barcelona few days ago.

[Lakai01]

[...]

Thanks for the insight, @etranger. It’s really interesting to read how Trustpilot responds when someone wants to leave a bad review. Just out of curiosity… what kind of proof did you have to provide? Looking at the whale case, it would be pretty hard for a customer to prove that the incident actually happened that way. You’d have to provide detailed logs of communications with support, etc.—which, in turn, is quite difficult when accounts are suspended.

But I’ve seen the behavior you described quite often: a bad rating, followed shortly after by a slew of positive ratings to smooth over the negative one.

[Etranger]

Just out of curiosity… what kind of proof did you have to provide?

Of course, there’s no secret here, I already wrote about it in my thread that I created specifically for that situation. I provided a screenshot of my conversation with the client who paid for my work. The payment that Trustee Plus froze was for linguistic work I had completed. I had proof of that in the chat, including the transaction amount, the coin and network, as well as confirmation from the client that he had sent the funds. It clearly stated what the payment was for. I uploaded the same screenshots to Trustpilot as well.


However, since he sent it from a wallet address on a casino website, my payment was flagged and blocked, and they demanded explanations, marking the transaction as high-risk. By the way, I checked Trustee Plus’s Terms of Service to find a clear definition of what “high risk” actually means, and it was all very vague, basically saying they reserve the right to decide what falls under that category. It didn’t even explicitly state that all transactions from casinos are considered high-risk.

[Pmalek]

I am curious about what was the odds for a crazy result like this or a big handicap like you said. Can we see the odds that already happened or only for the current games that are not resolved yet?

From what I can see on Flashscore, a -3.5 Asian Handicap on Barcelona was 8.00, so a -4.5 AH was maybe 11 or 12. If such high handicaps were even on offer. Even results such as 4:0 paid out serious money (a four-goal difference). Flashscore shows odds of 25-26 on a few bookies. The highest odds on results were for the final scores 4:2 and 4:3.