That’s why I strongly doubt that in a situation where someone is constantly losing access to their account and unable to withdraw their deposit, a real user would think, “well, this doesn’t happen on bc.game, I should mention that in my negative review about whale.io.”
Yes, that’s most likely the case. That’s exactly why I don’t put much stock in review platforms like Trustpilot—because anyone can post a review there about something that might not even be true. It could be a competitor or someone who wants to get back at the casino because they lost a lot of money.
I much prefer other review platforms where you at least have to prove that you’ve actually used the platform.
I first came across Trustpilot during a very unpleasant situation when the platform Trustee Plus froze my USDC last year. Their support was working very poorly, so I ended up using every possible communication channel, including Trustpilot. I have to say that Trustee Plus responded to my reviews there much faster and more effectively than in their in-app support chat. But I also provided a lot of proof that my case was real and that I had genuinely encountered this issue.
At the same time, I understand exactly what you mean. Literally a few hours after I posted my negative review, a huge number of positive reviews suddenly appeared on their Trustpilot profile. It was obvious they were one-liners, some without any text at all, just 5-star ratings. It was pretty clear these were paid or bot reviews rather than real users, especially since before my review they had very few reviews overall.
So yes, you definitely shouldn’t rely on platforms like that. You can take them into account, but you shouldn’t form your entire opinion about a service based solely on Trustpilot or similar sites.
