Yes, the withdrawal was completed. Let me explain what happened: the mistake was entirely mine. I accidentally sent the funds to another user here on the forum because I copied the wrong wallet address. It was simply a lack of attention, as his wallet address was posted right below mine. Since I was using the forum on my phone at the time, I ended up copying the wrong one. I知 already trying to get in touch with him to recover my money.
Your post is a confirmation that firstly it's your mistake, not Bitz's mistake; secondly your issue was completely resolved with support from Bitz team. Your confirmation clears any doubt about issue with Bitz service but also shows that Bitz has amazing customer support.
Bitz support was excellent. They provided me with the transaction proof, and everything was clarified in a very satisfactory manner.
Bitz is amazing from their platform, service, products to customer support over years. The next March will mark their 3rd year anniversary with appearance in this forum.
3 years can be not too long in a human lifespan but with an online casino and its business, it's a quite considerable long time in a highly competitive online gambling industry.