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Author Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting  (Read 352641 times)
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Lucky7btc
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September 09, 2018, 08:58:30 PM
 #6021

Dear FortuneJack Casino,

Please keep in mind that despite the fact this case has been reopened as per your request, AskGamblers Complaints Team cannot see much of a progress nor willingness in assisting the player in a prompt manner unfortunately. We believe your team has been given more than enough time to make one more try and get this case resolved eventually. Therefore you are strongly encouraged to schedule the aforementioned Skype call in an urgent manner. If you fail to do that within the next 96 hours, AskGamblers Complaints Team will have no other choice but to consider the case as Unresolved and it will be closed accordingly.

Thank you in advance for your prompt cooperation


FJ seems to be stalling on paying a legit winner. This has been going on since June. As your customer service agent, Robert is horrible. He takes forever to respond to chat or emails and he allows withdrawals to just pend forever.

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Zer0ttt
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September 10, 2018, 08:59:07 PM
 #6022

Fortunejack support have such little ability to solve anything of importance in a timely manner. This is a management problem and needs fixing. High rollers don't want their time wasted.

Quote
My deposit has a problem
there is a technical issue
Lily avatar
and funds will be credited within some hours
the race is almost over
can you get this done now!
I was one of the first to contact about it, because I was told there was no problem
Lily avatar
unfortunately, I am not able to speed up this issue
why not?
Lily avatar
because it needs time
My transfer has 48 confirmations
Lily avatar
and support agent is not able to affect on the process
it's not a small amount of money
Lily avatar
I understand
who can?
is there a VIP contact you can give that can action this?
Lily avatar
but please understand that technical issues may happen and it needs time to be fixed
I want to play with my money now
there must be someone that can update my account
Lily avatar
I understand but...
as your casino has my funds
I would like to file a complaint
please make sure this is heard by managment
you can send it at support@fortunejack.com
Lily avatar
okay , I can make it sure
aren't you support?
is there anyone else I can speak to?
i contacted FJ about this many hours ago and was told it's not a issue
I had to keep pushing until something was done
yes, I am support and at the moment you can talk only with me
Lily avatar
I can assure you that your funds are secure
my understanding is the transaction has 48 confirmations it should be a easy manual adjustment to get the funds
Lily avatar
it just needs time to be fixed
why time?
you seem so sure that this is what's needed
Lily avatar
Usually, technical issues needs time for fixing
but it should take a few secondsfor someone with the ability
I have deposited over 7 BTC to your casino
I want priority when I contact you about a issue
I understand you can't do anything
but I want you to find someone who can
Lucky7btc
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September 10, 2018, 10:02:43 PM
 #6023

Fortunejack support have such little ability to solve anything of importance in a timely manner. This is a management problem and needs fixing. High rollers don't want their time wasted.

Quote
My deposit has a problem
there is a technical issue
Lily avatar
and funds will be credited within some hours
the race is almost over
can you get this done now!
I was one of the first to contact about it, because I was told there was no problem
Lily avatar
unfortunately, I am not able to speed up this issue
why not?
Lily avatar
because it needs time
My transfer has 48 confirmations
Lily avatar
and support agent is not able to affect on the process
it's not a small amount of money
Lily avatar
I understand
who can?
is there a VIP contact you can give that can action this?
Lily avatar
but please understand that technical issues may happen and it needs time to be fixed
I want to play with my money now
there must be someone that can update my account
Lily avatar
I understand but...
as your casino has my funds
I would like to file a complaint
please make sure this is heard by managment
you can send it at support@fortunejack.com
Lily avatar
okay , I can make it sure
aren't you support?
is there anyone else I can speak to?
i contacted FJ about this many hours ago and was told it's not a issue
I had to keep pushing until something was done
yes, I am support and at the moment you can talk only with me
Lily avatar
I can assure you that your funds are secure
my understanding is the transaction has 48 confirmations it should be a easy manual adjustment to get the funds
Lily avatar
it just needs time to be fixed
why time?
you seem so sure that this is what's needed
Lily avatar
Usually, technical issues needs time for fixing
but it should take a few secondsfor someone with the ability
I have deposited over 7 BTC to your casino
I want priority when I contact you about a issue
I understand you can't do anything
but I want you to find someone who can

They suck so bad with CS it's a shame. I have gone back to old fashion casinos. FJ and Bitcasino have really fumbled the ball.

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September 10, 2018, 10:41:55 PM
 #6024


They suck so bad with CS it's a shame. I have gone back to old fashion casinos. FJ and Bitcasino have really fumbled the ball.

I have asked management to contact me to discuss how their support can be improved. I wait for contact. Hopefully something is done or I will also leave.
FortuneJack
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September 11, 2018, 01:14:28 PM
 #6025

"Online Casinos that are blockchain based will have an advantage over those that are not."

Michael Spenser is discussing industry insights on our new blog.

What do you think, how much crypto and gambling are bonded?
read a new post on https://fortunejack.com/blog/article/how-blockchain-will-disrupt-gambling and don't be shy to share your thoughts in comments



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shield132
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September 11, 2018, 08:09:22 PM
 #6026

To be fair I have never interested in blockchain based gambling websites but I am a huge fan of blockchain technology because it's really amazing, it's future. But I can't agree you in one task: A Casino that integrates crypto isn't more progressive to new technologies than others who doesn't. Usually owners do this because there are less opponents in crypto market, they are more anonymous and they have one payment way which is pretty easy to handle.

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[]
Theb
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September 20, 2018, 08:30:06 PM
 #6027

To be fair I have never interested in blockchain based gambling websites but I am a huge fan of blockchain technology because it's really amazing, it's future. But I can't agree you in one task: A Casino that integrates crypto isn't more progressive to new technologies than others who doesn't. Usually owners do this because there are less opponents in crypto market, they are more anonymous and they have one payment way which is pretty easy to handle.
The article stayed true to how the gambling sites are benefiting to the blockchain technology but mainly the point being is because of the use of cryptocurrencies as the main mode of betting. The cryptocurrency market opened up a lot of convenience to a lot of people. First of their are people who want to enjoy the casino but they are too lazy to go, there are people where they don't have e-games sites on their country, there are people who don't want to be members in casinos, cryptocurrency gambling sites offer a way for them and it use up not their money but just their cryptocurrency which is more convenient compared to paying up with Paypal or your credit card.

FORTUNEJACK
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September 20, 2018, 08:45:15 PM
 #6028

I find the point about laziness quite funny because I think technology is often about doing something easier,  Bill Gates has a famous quote about this.   Ultimately it adds up to being more efficient and/or with less time & cost required.  At one point in time people had to travel out to the desert in Las Vegas just to gamble because it was too restricted locally and now we can remotely interact with people and companies all over the world.    
Thanks to Bitcoin that can also mean secure transactions globally and independently so they'll probably always be a big link between blockchain tech and gambling imo

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