Lucky7btc
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December 27, 2018, 12:12:47 PM |
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You deposited a little under 0.01BTC, correct?
If you won 19.7BTC on the plinko game and it was the 1000x win that means you placed a bet for 0.0197BTC, right? So that would not mean that it counts on your deposited btc that was not affected by the bug from the previous game.. It's a really tough decision and I think that no matter what FJ does in a case like this it would always be a bad outcome for anyone involved.
I don't know :/
I would agree with that if I had just jumped from the Adrenaline game straight to the Plinko, but as I have said in the posts previously. I had been in there playing multiple games over a course of 13 hours eventually leading to the Plinko game. They can not simply say that it was due to that game in itself that I had won that Plinko game. If I had not made that initial deposit I would not have won the jackpot. This is a fact. What is not a fact is that I was able to win that game because of the BTC acquired from Adrenaline. That is simply an opinionated statement. Also the game was suggested by them. I am hoping you understand that, myself and many others played that game that day based on FortuneJack's suggestion to do so. We played that game and some had realized there was an easy way to earn money in there, I was NOT one of those people. Would you be okay with someone offering you to play a new lottery, only to take not only the money you won from that back but money you subsequently win from a completely different lottery? That's not even sensible. I completely understand what you are saying, I'm not disagreeing with you. All I'm saying is that it is a tough call, let me put it this way: Without the bug in the Adrenaline game, would you have been able to bet the same amounts and win on the other games? Would you have been able to place the 0.0197 BTC bet on the plinko game? This is not an attack at you or me defending FJ. I want to be objective and I'm having a hard time with deciding what a "fair" outcome would be.. I understand where you are coming from and I understand because it is the money involved that makes this very very sensitive. However right now I'm at such a loss and wishing I had never seen or heard of that damned notification in the first place because of this dilemma. Is this the message that FortuneJack wants to share to it's players? "Hey thanks for taking our suggestion in playing our bugged game, will just be taking our jackpot back now because of it, good luck to ya!" You can even see in the game after Adrenaline, I do nothing to play irrationally because of the newly acquired BTC. I played as if I still only had my initial deposit of 0.009. Everything that led up to the Plinko were just a series of random factors. You're asking if I had enough money what I'm asking is, are you certain I would not have deposited again had I hit a wall in between my series of bets? Is it fair to punish me for their mistake? Plenty of times I had technical issues and clarification problems, yet in the terms where I am losing money they do not offer to give it back. Why should they be allowed to take back the money I thought I had won as they so freely choose? If this is the case then forget provably fair. We're already playing in a 99% house edge so might as well just throw our wallets at the mercy of every casino we come across. I'm really not sure what to tell you but you are correct in that we are at the mercy of the casinos, that's just the way it is.. Had you deposited again (although there'd be no reason for it) I would 100% agree that you deserve to keep the winnings, but as this was not the case 'nor did your previous balance cover the bets I'm just not sure. This entire situation sucks, they should have noticed the bug sooner and if they did you would have either never played plinko or you would have deposited again and then won the 1000x wager.. Yes which is exactly why I am only asking for the 20 BTC. Also as a player yourself (assuming you are) would you play at this casino knowing things like this could happen to you? This goes to owners of FortuneJack and it's players. Is it right that I should be singled out for something like this? I am not a person with so much money. I am barely getting by day by day. Yet choosing to play here with the little I have to try and make my life a little bit easier to breathe. I have been nothing less of courteous in my opinion, I have followed up with you guys every single time you've asked, followed every single rule you guys have said to abide by. This is very painful. Sadly, you are dealing with a casino that will pull stunts like this and ignore any reasoning in the process. Just read the complaint section where they held people withdrawals for months while the price of BTC dropped only to release it later.
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Blockchayne
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December 27, 2018, 01:56:55 PM Last edit: December 27, 2018, 02:36:58 PM by Blockchayne |
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Hello I need some help dealing with FortuneJack. Here’s the story. I had .139 btc in my account (pre-deposit). I deposited an additional .541 btc Simple addition will show that the deposit amount (.541) + the prior account balance (.139) should = .68 account balance. Yet my account registered a total account balance of only .58 The transaction history even reflects this miscalculation just as I have stated. To further my case, Fortunejack Support has since confirmed that the deposit was for .541 just like I have stated. Fortunejack support has since confirmed that the pre-deposit balance was .139 just like I have stated. Fortunejack Support has since confirmed that the total account balance was then stated as .58 They have admitted that all of the figures I have provided are truthful and exact. Then why am I still missing the .0995 from the total balance. The figure should have been .68 according to mathematical theory of Correct A + B = C Incorrect A + B = C - .0995 I believe they are even making up unrelated figures to try to justify this ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fimgur.com%2Fa%2FnJLVA7a&t=665&c=nnPh-lcDLsPstw) How do I upload images onto this. Lol. Maybe I cannot do it from iOS.
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Blockchayne
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December 27, 2018, 02:45:21 PM |
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Here are the images. The first is the data which is sourced straight from my transaction history. you can see i had .139 and deposited .541 and the total amount after this was only .58 I was worried that FJ may possibly try to alter the numbers or make up some lie so I contacted the live support and asked her several times whether the information i provided was accurate and she agreed that it was indeed accurate. She then went on to say that the only concern was whether the missing amount was real balance or bonus balance. I dont ever use bonuses so this can be ruled out immediately. Later on FJ changes their story and tries to justify this by some explanation that they conjured up together however they used the wrong figures or maybe they are just confused bc their explanation makes no sense, it does not add up correctly as they state, and besides that the transaction that they reference has absolutely no relevance and no affect on my issue. They are still declining my request to credit the 99.5 mbtc that they have shorted me despite them acknowledging that all of the figures are exactly correct. Someone help me please!
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FortuneJack (OP)
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December 27, 2018, 02:58:03 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
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Blockchayne
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December 27, 2018, 03:17:32 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
David thank you for quick response, i have sent you a DM with the information you have requested i can send screenshots or transcation history and i have already included transaction ID and I have about 30 images to verify everything i am saying.
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Blockchayne
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December 27, 2018, 03:24:18 PM |
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Here are the images. The first is the data which is sourced straight from my transaction history. you can see i had .139 and deposited .541 and the total amount after this was only .58 I was worried that FJ may possibly try to alter the numbers or make up some lie so I contacted the live support and asked her several times whether the information i provided was accurate and she agreed that it was indeed accurate. She then went on to say that the only concern was whether the missing amount was real balance or bonus balance. I dont ever use bonuses so this can be ruled out immediately. Later on FJ changes their story and tries to justify this by some explanation that they conjured up together however they used the wrong figures or maybe they are just confused bc their explanation makes no sense, it does not add up correctly as they state, and besides that the transaction that they reference has absolutely no relevance and no affect on my issue. They are still declining my request to credit the 99.5 mbtc that they have shorted me despite them acknowledging that all of the figures are exactly correct. Someone help me please! I have about 120 deposits over the course of 3 years and every single one of them follows the formula of YELLOW (pre-deposit amount) + BLUE (deposit amount) = RED (total account balance) see image for color scale every single deposit follows this formula except the one circled in white.. and this is where the problem is sourced and the difference is .0995 or 99.5 mbtc. https://imgur.com/a/jyiLUSAYELLOW PLUS BLUE = RED 120 DEPOSITS follow this formula.. i have posted only one page here but i have at least 8 more pages i could post as well and every one follows this formula except the contested transaction.
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Hhampuz
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Meh.
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December 27, 2018, 03:31:42 PM |
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Here are the images. The first is the data which is sourced straight from my transaction history. you can see i had .139 and deposited .541 and the total amount after this was only .58 I was worried that FJ may possibly try to alter the numbers or make up some lie so I contacted the live support and asked her several times whether the information i provided was accurate and she agreed that it was indeed accurate. She then went on to say that the only concern was whether the missing amount was real balance or bonus balance. I dont ever use bonuses so this can be ruled out immediately. Later on FJ changes their story and tries to justify this by some explanation that they conjured up together however they used the wrong figures or maybe they are just confused bc their explanation makes no sense, it does not add up correctly as they state, and besides that the transaction that they reference has absolutely no relevance and no affect on my issue. They are still declining my request to credit the 99.5 mbtc that they have shorted me despite them acknowledging that all of the figures are exactly correct. Someone help me please! I have about 120 deposits over the course of 3 years and every single one of them follows the formula of YELLOW (pre-deposit amount) + BLUE (deposit amount) = RED (total account balance) see image for color scale every single deposit follows this formula except the one circled in white.. and this is where the problem is sourced and the difference is .0995 or 99.5 mbtc. https://imgur.com/a/jyiLUSAYELLOW PLUS BLUE = RED 120 DEPOSITS follow this formula.. i have posted only one page here but i have at least 8 more pages i could post as well and every one follows this formula except the contested transaction. Just an idea, let them investigate it (as they said they would) and give them a little bit of time to actually do so before continuing the rampage here?
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Blockchayne
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December 27, 2018, 03:49:10 PM |
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Yes of course sir, you are absolutely right, I will give them the time they need now.
I did not intend to rampage on this thread. My apologies if that is what i have done. I am a bit frustrated bc i have already given them nearly 24 hours to investigate this and after waiting all night, a short while ago Scarlett responded with a completely false explanation after her earlier colleague had already verified that what i said was truthful. And she continued to double down on her stance and offered a categorically false explanation. Although just moments ago her demeanor has changed drastically and I believe that she may have realized that she was in fact mistaken. I have come here only AFTER trying to work it out with them for nearly 24 hours with no end in sight. Hopefully they have the right people on the case to get it resolved this time. And again, you are absolutely correct, I have went on a bit of a "RAMPAGE", and I did not mean to offend or insult anyone.
I truly apologize for this.
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Blockchayne
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December 27, 2018, 05:30:45 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I This or otherwise are working on my issue. Thank you.
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FortuneJack (OP)
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December 28, 2018, 11:40:54 AM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I This or otherwise are working on my issue. Thank you. Hi! yes I have received a DM and i am on the case, making checks in office ^^
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FortuneJack (OP)
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December 28, 2018, 12:49:33 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I This or otherwise are working on my issue. Thank you. Hi! yes I have received a DM and i am on the case, making checks in office ^^ UPDATE: I have sent you a detailed explanation via DM, will make it public as well, if you are willing so ^^ Cheers, and Marry Christmas.
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Blockchayne
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December 28, 2018, 04:35:17 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I This or otherwise are working on my issue. Thank you. Hi! yes I have received a DM and i am on the case, making checks in office ^^ Yes please make it public because it's an absurd response and it's categorically false. You all have provided some screen shot and highlighted the middle number and claimed this is the bet amount and this is the amount missing. First of all the middle column in the transaction history is NOT the bet amount. The FAR RIGHT column is the bet amount. You can clearly see i was wagering .001 wagers and you all have said i was wagering .039 wagers. You all do not want to pay me the 99.5 mbtc that is missing from my deposit credit and you are desperately reaching for any absurd explantion that you can fabricate in order to weasel your way out of those obligations.
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Lucky7btc
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December 28, 2018, 07:35:48 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I This or otherwise are working on my issue. Thank you. Hi! yes I have received a DM and i am on the case, making checks in office ^^ Yes please make it public because it's an absurd response and it's categorically false. You all have provided some screen shot and highlighted the middle number and claimed this is the bet amount and this is the amount missing. First of all the middle column in the transaction history is NOT the bet amount. The FAR RIGHT column is the bet amount. You can clearly see i was wagering .001 wagers and you all have said i was wagering .039 wagers. You all do not want to pay me the 99.5 mbtc that is missing from my deposit credit and you are desperately reaching for any absurd explantion that you can fabricate in order to weasel your way out of those obligations. SMDH, When will people learn about this rogue casino?
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Blockchayne
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December 28, 2018, 10:07:18 PM |
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Hi Blockchayne
David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^
Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I This or otherwise are working on my issue. Thank you. Hi! yes I have received a DM and i am on the case, making checks in office ^^ Yes please make it public because it's an absurd response and it's categorically false. You all have provided some screen shot and highlighted the middle number and claimed this is the bet amount and this is the amount missing. First of all the middle column in the transaction history is NOT the bet amount. The FAR RIGHT column is the bet amount. You can clearly see i was wagering .001 wagers and you all have said i was wagering .039 wagers. You all do not want to pay me the 99.5 mbtc that is missing from my deposit credit and you are desperately reaching for any absurd explantion that you can fabricate in order to weasel your way out of those obligations. I noticed some discrepencies in my history and my transactions. I told them that there was a significant amount of bitcoin missing from my account which was due to a system miscalculation, there were no withdrawals made during the time at all so this is ruled out first. Then they sent me several pages of transactions and provided several different stories as to what had happened. The first story was that they just needed to figure out whether the amount missing was a bonus amount or a real balance amount so that they could begin the process of returning the funds to me. Since I know I dont use bonuses, I knew it was definitely not a bonus amount, but i respected the fact that they had to check to be sure before issuing any refunds. The following day they came back and told me that the bet amounts were removed during the confirmation of the amount. This is why the total amount didnt reflect properly on the transaction history. They sent me a screenshot with the center column highlighted which showed .039 and then said that I was making .039 bets while the deposit was confirming. This was completely false and they did not even highlight the correct column as the amount of the wager is in the FAR RIGHT Column and the amount missing is .0995btc. So this turned out to be categorically false. At this point I was certain that they would see the errors in their explanation and would have no choice but to make this right and simply refund my money. Obviously They did not done this. Instead, They have come back with ANOTHER new story of increasing complexity and technical explanation which required numerous pages of transaction history to be forwarded to me and some lengthy explanations about how their system is unique in it's calculations and this is why the numbers arent adding up.... It seems like they are just attempting to wear me down emotionally and mentally to the point where i concede to their story. I had almost reached that point as i have spent sooooo many hours dealing with this that even my family has become upset as I have been too often taken away from other aspects of my life bc i have had to keep battling to get FJ to return my funds. I will post the image of the detailed transaction history that THEY sent to ME and insisted there was no error. PLEASE tell me and Fortunejack if ANYONE ELSE SEES THE ERROR. They have insisted is not an error. I think it is rather clear that it is. The transaction being disputed has been highlighted with a blue rectangle for full clarity of my claim. https://imgur.com/a/zzrABxQ
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ScriptMarket
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December 28, 2018, 10:22:34 PM |
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Great casino. But i have a few problems with them... taking so long to get them solved.
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Hhampuz
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Meh.
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December 29, 2018, 03:11:42 AM |
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@Blockchayne,
You mention that FJ are going back and forth with different stories, are you doing that as well?
"This has gone so far that my family is now upset due to me being awake too often battling FJ to get my funds back". Yet previously you provided screenshots where you reached out to FJ's support just two days ago? This whole thing just seems weird, and as far as your screenshots go you've not provided anything new that would help strengthen your story. Instead of trying to quote the message that they sent you here at the forum why didn't you take another screenshot, like you did with the email?
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Blockchayne
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December 29, 2018, 04:15:42 AM |
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@Blockchayne,
You mention that FJ are going back and forth with different stories, are you doing that as well?
"This has gone so far that my family is now upset due to me being awake too often battling FJ to get my funds back". Yet previously you provided screenshots where you reached out to FJ's support just two days ago? This whole thing just seems weird, and as far as your screenshots go you've not provided anything new that would help strengthen your story. Instead of trying to quote the message that they sent you here at the forum why didn't you take another screenshot, like you did with the email?
What the hell are you talking about? what seems weird? I said they did not credit my deposit properly. I provided a screen shot. Later on they sent me a screenshot of their back end history which is more extensive then the history that the user has access too. The first screen shot is of the the one from the user interface. Then today THEY sent me the screenshot of their interface, so I uploaded that image is well. I do not have anything nor do i need to present anything further. The proof is right there. Am I going back and forth with different stories? wtf is that supposed to mean? Here's the story. I deposited. They didn't credit the deposit correctly. End of story. The quoting this message and that message nonsense is bc I am not a skilled user of this platform, so i hit quote in place of a reply button. It's not an international conspiracy slick, i'm just not used to this responding on this forum, as i usually am read-only. I do not see anything weird other than your continual defense of this clearly troubled platform and your attempts of discrediting me with absolutely no legitimate reason other than saying that "something is weird". That's the weirdest thing of all Isaac Newton.
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Temptaz
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December 30, 2018, 04:48:36 AM |
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I have had issues with FortuneJack all the time with either bets being paid wrong (or not at all mainly on XPG live blackjack and Betsoft craps)
I have always been paid the missing or lost winnings but its usually a HUGE PAIN IN THE ASS. Takes DAYS of waiting for reply to tickets and honestly you really need to have great screenshots or video of the problems because they will usually deny any problems unless you can prove it to them.
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verusfides
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January 01, 2019, 04:56:46 PM |
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You deposited a little under 0.01BTC, correct?
If you won 19.7BTC on the plinko game and it was the 1000x win that means you placed a bet for 0.0197BTC, right? So that would not mean that it counts on your deposited btc that was not affected by the bug from the previous game.. It's a really tough decision and I think that no matter what FJ does in a case like this it would always be a bad outcome for anyone involved.
I don't know :/
I would agree with that if I had just jumped from the Adrenaline game straight to the Plinko, but as I have said in the posts previously. I had been in there playing multiple games over a course of 13 hours eventually leading to the Plinko game. They can not simply say that it was due to that game in itself that I had won that Plinko game. If I had not made that initial deposit I would not have won the jackpot. This is a fact. What is not a fact is that I was able to win that game because of the BTC acquired from Adrenaline. That is simply an opinionated statement. Also the game was suggested by them. I am hoping you understand that, myself and many others played that game that day based on FortuneJack's suggestion to do so. We played that game and some had realized there was an easy way to earn money in there, I was NOT one of those people. Would you be okay with someone offering you to play a new lottery, only to take not only the money you won from that back but money you subsequently win from a completely different lottery? That's not even sensible. I completely understand what you are saying, I'm not disagreeing with you. All I'm saying is that it is a tough call, let me put it this way: Without the bug in the Adrenaline game, would you have been able to bet the same amounts and win on the other games? Would you have been able to place the 0.0197 BTC bet on the plinko game? This is not an attack at you or me defending FJ. I want to be objective and I'm having a hard time with deciding what a "fair" outcome would be.. I understand where you are coming from and I understand because it is the money involved that makes this very very sensitive. However right now I'm at such a loss and wishing I had never seen or heard of that damned notification in the first place because of this dilemma. Is this the message that FortuneJack wants to share to it's players? "Hey thanks for taking our suggestion in playing our bugged game, will just be taking our jackpot back now because of it, good luck to ya!" You can even see in the game after Adrenaline, I do nothing to play irrationally because of the newly acquired BTC. I played as if I still only had my initial deposit of 0.009. Everything that led up to the Plinko were just a series of random factors. You're asking if I had enough money what I'm asking is, are you certain I would not have deposited again had I hit a wall in between my series of bets? Is it fair to punish me for their mistake? Plenty of times I had technical issues and clarification problems, yet in the terms where I am losing money they do not offer to give it back. Why should they be allowed to take back the money I thought I had won as they so freely choose? If this is the case then forget provably fair. We're already playing in a 99% house edge so might as well just throw our wallets at the mercy of every casino we come across. I'm really not sure what to tell you but you are correct in that we are at the mercy of the casinos, that's just the way it is.. Had you deposited again (although there'd be no reason for it) I would 100% agree that you deserve to keep the winnings, but as this was not the case 'nor did your previous balance cover the bets I'm just not sure. This entire situation sucks, they should have noticed the bug sooner and if they did you would have either never played plinko or you would have deposited again and then won the 1000x wager.. Yes which is exactly why I am only asking for the 20 BTC. Also as a player yourself (assuming you are) would you play at this casino knowing things like this could happen to you? This goes to owners of FortuneJack and it's players. Is it right that I should be singled out for something like this? I am not a person with so much money. I am barely getting by day by day. Yet choosing to play here with the little I have to try and make my life a little bit easier to breathe. I have been nothing less of courteous in my opinion, I have followed up with you guys every single time you've asked, followed every single rule you guys have said to abide by. This is very painful. Sadly, you are dealing with a casino that will pull stunts like this and ignore any reasoning in the process. Just read the complaint section where they held people withdrawals for months while the price of BTC dropped only to release it later. Also they are arguing that, there is no way to say I would have deposited more should I not have gotten extra BTC obtained from the bug to win the Plinko jackpot. However, I say this is clearly not true. You can see clearly in these transaction logs. After they have taken nearly everything from me from the jackpot. I continue depositing. If such is the case for after they had taken the jackpot from me wouldn't that clearly have happened if I had never won money from the bug? I am a chronic gambler. It would've happened regardless bug or not that I would have eventually deposited the funds for that Plinko bet. The amount of deposits I had made after they had taken my jackpot earnings is roughly 0.4659 BTC. How can they claim I would not have gotten to that end result regardless of whether the bug had taken into affect or not? [img]https://i.imgur.com/ifolj37.png?1[/img] [img]https://i.imgur.com/wRxaqgg.png?1[/img] [img]https://i.imgur.com/uMY2Q8R.png?1[/img] [img]https://i.imgur.com/ONQ3FU5.png?1[/img] [img]https://i.imgur.com/NfqyzFz.png?1[/img] [img]https://i.imgur.com/qiGcdfQ.png?1[/img] [img]https://i.imgur.com/dMvsG7Q.png?1[/img] [img]https://i.imgur.com/U42wrRS.png?1[/img]
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Lucky7btc
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
January 01, 2019, 05:27:06 PM |
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You deposited a little under 0.01BTC, correct?
If you won 19.7BTC on the plinko game and it was the 1000x win that means you placed a bet for 0.0197BTC, right? So that would not mean that it counts on your deposited btc that was not affected by the bug from the previous game.. It's a really tough decision and I think that no matter what FJ does in a case like this it would always be a bad outcome for anyone involved.
I don't know :/
I would agree with that if I had just jumped from the Adrenaline game straight to the Plinko, but as I have said in the posts previously. I had been in there playing multiple games over a course of 13 hours eventually leading to the Plinko game. They can not simply say that it was due to that game in itself that I had won that Plinko game. If I had not made that initial deposit I would not have won the jackpot. This is a fact. What is not a fact is that I was able to win that game because of the BTC acquired from Adrenaline. That is simply an opinionated statement. Also the game was suggested by them. I am hoping you understand that, myself and many others played that game that day based on FortuneJack's suggestion to do so. We played that game and some had realized there was an easy way to earn money in there, I was NOT one of those people. Would you be okay with someone offering you to play a new lottery, only to take not only the money you won from that back but money you subsequently win from a completely different lottery? That's not even sensible. I completely understand what you are saying, I'm not disagreeing with you. All I'm saying is that it is a tough call, let me put it this way: Without the bug in the Adrenaline game, would you have been able to bet the same amounts and win on the other games? Would you have been able to place the 0.0197 BTC bet on the plinko game? This is not an attack at you or me defending FJ. I want to be objective and I'm having a hard time with deciding what a "fair" outcome would be.. I understand where you are coming from and I understand because it is the money involved that makes this very very sensitive. However right now I'm at such a loss and wishing I had never seen or heard of that damned notification in the first place because of this dilemma. Is this the message that FortuneJack wants to share to it's players? "Hey thanks for taking our suggestion in playing our bugged game, will just be taking our jackpot back now because of it, good luck to ya!" You can even see in the game after Adrenaline, I do nothing to play irrationally because of the newly acquired BTC. I played as if I still only had my initial deposit of 0.009. Everything that led up to the Plinko were just a series of random factors. You're asking if I had enough money what I'm asking is, are you certain I would not have deposited again had I hit a wall in between my series of bets? Is it fair to punish me for their mistake? Plenty of times I had technical issues and clarification problems, yet in the terms where I am losing money they do not offer to give it back. Why should they be allowed to take back the money I thought I had won as they so freely choose? If this is the case then forget provably fair. We're already playing in a 99% house edge so might as well just throw our wallets at the mercy of every casino we come across. I'm really not sure what to tell you but you are correct in that we are at the mercy of the casinos, that's just the way it is.. Had you deposited again (although there'd be no reason for it) I would 100% agree that you deserve to keep the winnings, but as this was not the case 'nor did your previous balance cover the bets I'm just not sure. This entire situation sucks, they should have noticed the bug sooner and if they did you would have either never played plinko or you would have deposited again and then won the 1000x wager.. Yes which is exactly why I am only asking for the 20 BTC. Also as a player yourself (assuming you are) would you play at this casino knowing things like this could happen to you? This goes to owners of FortuneJack and it's players. Is it right that I should be singled out for something like this? I am not a person with so much money. I am barely getting by day by day. Yet choosing to play here with the little I have to try and make my life a little bit easier to breathe. I have been nothing less of courteous in my opinion, I have followed up with you guys every single time you've asked, followed every single rule you guys have said to abide by. This is very painful. Sadly, you are dealing with a casino that will pull stunts like this and ignore any reasoning in the process. Just read the complaint section where they held people withdrawals for months while the price of BTC dropped only to release it later. Also they are arguing that, there is no way to say I would have deposited more should I not have gotten extra BTC obtained from the bug to win the Plinko jackpot. However, I say this is clearly not true. You can see clearly in these transaction logs. After they have taken nearly everything from me from the jackpot. I continue depositing. If such is the case for after they had taken the jackpot from me wouldn't that clearly have happened if I had never won money from the bug? I am a chronic gambler. It would've happened regardless bug or not that I would have eventually deposited the funds for that Plinko bet. The amount of deposits I had made after they had taken my jackpot earnings is roughly 0.4659 BTC. How can they claim I would not have gotten to that end result regardless of whether the bug had taken into affect or not? [img]https://i.imgur.com/ifolj37.png?1[/img] [img]https://i.imgur.com/wRxaqgg.png?1[/img] [img]https://i.imgur.com/uMY2Q8R.png?1[/img] [img]https://i.imgur.com/ONQ3FU5.png?1[/img] [img]https://i.imgur.com/NfqyzFz.png?1[/img] [img]https://i.imgur.com/qiGcdfQ.png?1[/img] [img]https://i.imgur.com/dMvsG7Q.png?1[/img] [img]https://i.imgur.com/U42wrRS.png?1[/img] Dude this casino is horrible. They steal winnings and deposits. They have a history of it, like they got a history of ignoring your updated complains on AG
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